WordPress.org

Posted a reply to ftp test works, ftp transfer not, on the site WordPress.org Forums:
Hi @cryptooth, Please could you send us a copy of the full log?

3 days ago

Posted a reply to Flex Slider dots problem, on the site WordPress.org Forums:
Hi, It is possible that some CSS from the theme or another plugin has resized…

3 days ago

Posted a reply to Shortcode still exists, on the site WordPress.org Forums:
Hi, Could the shortcode have been added to the page by any other means (i.e.…

3 days ago

Posted a reply to Backups at Dropbox weren´t deleted, on the site WordPress.org Forums:
Hi, Please could you update to the latest version of UpdraftPlus, re-authenticate with Dropbox, and…

3 days ago

Posted a reply to Restoration failed, on the site WordPress.org Forums:
Hi Steve, Please could you click 'Rescan Remote Storage' in the Existing Backups tab, and…

3 days ago

Posted a reply to Flex Slider dots problem, on the site WordPress.org Forums:
Hi, Thank you for the suggestion. If using both landscape and portrait slides, we recommend…

6 days ago

Posted a reply to “New Window” option (target=_blank) does not work with Coin Slider, on the site WordPress.org Forums:
Hi, I'm afraid that this is built into Coin Slider itself. Coin Slider is one…

6 days ago

Posted a reply to UpdraftPlus installed Malware on my site!, on the site WordPress.org Forums:
Hi, Your hosts should be able to recommend the best method to scan for malware.…

6 days ago

Posted a reply to Not finished Upload to Google Drive, on the site WordPress.org Forums:
Hi, Apologies for the delay. Please could you update to the latest version of UpdraftPlus?…

6 days ago

Posted a reply to Shortcode automatic include in head.php, on the site WordPress.org Forums:
Hi, You will need to add the 'template include' code to your header.php file. This…

2 weeks ago

Posted a reply to Slider PHP code location, on the site WordPress.org Forums:
Hi, The code for adding the slider appears correct. I would recommend asking the theme…

2 weeks ago

Posted a reply to SEO not updated from WP Media, on the site WordPress.org Forums:
Hi, The slides use their own SEO settings for Image Title Text and Image Alt…

2 weeks ago

Posted a reply to SLIDER SIZE CONTROL, on the site WordPress.org Forums:
Hi, How are you adding the slider to your site (e.g. via the shortcode, theme…

2 weeks ago

Posted a reply to Problems after migration, on the site WordPress.org Forums:
Hi Chris, How did you transfer the site to the new hosting? The database backup…

2 weeks ago

Posted a reply to How To Restore Wiped Site, on the site WordPress.org Forums:
Hi, We recommend setting up WordPress and UpdraftPlus again. Then, upload the backup files via…

2 weeks ago

Posted a reply to Not saving settings, on the site WordPress.org Forums:
Hi, This sort of error is usually caused by a conflict with another plugin. If…

2 weeks ago

Posted a reply to Can’t update or upload updraft: ‘Could not copy file’, on the site WordPress.org Forums:
Hi Nat, This error usually indicates that there is not enough room on the server…

2 weeks ago

Posted a reply to Not finished Upload to Google Drive, on the site WordPress.org Forums:
Hi, From the log, it appears that the backup is not able to complete processing…

2 weeks ago

Posted a reply to Error after latest update, on the site WordPress.org Forums:
Hi, I would recommend uninstalling and reinstalling the plugin from a fresh download. For further…

2 weeks ago

Posted a reply to Google Drive Desktop App Stops Connecting, on the site WordPress.org Forums:
Hi Chris, Could I confirm if you are using the old method of connecting to…

2 weeks ago

Posted a reply to no such storage class: UpdraftPlus_BackupModule_, on the site WordPress.org Forums:
Hi, I'm afraid that we have not been able reproduce the issue on our test…

2 weeks ago

Posted a reply to Optimize database tables, on the site WordPress.org Forums:
Hi, Apologies for the delay. The output here appears normal. This message just indicates what…

2 weeks ago

Posted a reply to Updraftplus – not working, on the site WordPress.org Forums:
Hi, Apologies for the delay, it appears that the forums buried this thread. It appears…

2 weeks ago

Posted a reply to Unexpected response: ?, on the site WordPress.org Forums:
Hi, It is possible that there is a conflict with another plugin. Please could you…

2 weeks ago

Posted a reply to .htaccess, on the site WordPress.org Forums:
Hi, The ability to backup WP Core files and files in the WordPress root is…

2 weeks ago

Posted a reply to Can Metaslider be set up as recent post slider?, on the site WordPress.org Forums:
Hi, a 'Post Feed Slide' is available in the Pro version. For more information, please…

2 weeks ago

Posted a reply to I have some difficulties!, on the site WordPress.org Forums:
Hi, If you hover over the slider thumbnail, do you see a small 'trash' icon…

3 weeks ago

Posted a reply to Conflict with another plugin, on the site WordPress.org Forums:
Hi @bob-savage, Thank you. I believe that the issue is that the other plugin is…

3 weeks ago

Posted a reply to Exclude page from slider, on the site WordPress.org Forums:
Hi, How are you adding the slider to the site (i.e. via shortcode, through the…

3 weeks ago

Posted a reply to Intermitent performance problems, on the site WordPress.org Forums:
Hi Domingo, From the log, it appears that the backups are running as expected. To…

3 weeks ago

Posted a reply to Does it support The 7 Theme?, on the site WordPress.org Forums:
Hi, I'm afraid that it has not been directly tested with that theme. However, Meta…

3 weeks ago

Posted a reply to FTP credentials not accepted by Updraft, on the site WordPress.org Forums:
Hi, Could you ask GoDaddy to check their logs to see if the connection is…

3 weeks ago

Posted a reply to Conflict with another plugin, on the site WordPress.org Forums:
Hi @bob-savage, Could you send the output for the 'console' tab? You can copy the…

3 weeks ago

Posted a reply to Intermitent performance problems, on the site WordPress.org Forums:
Hi Domingo, By their nature,backups can take up a lot of resources, as they have…

3 weeks ago

Posted a reply to Conflict with another plugin, on the site WordPress.org Forums:
Hi @bob-savage, Could you check your browser developer tools (CTRL+SHIFT+J or F12 in most browsers,…

3 weeks ago

Posted a reply to FTP credentials not accepted by Updraft, on the site WordPress.org Forums:
Hi, Is your site hosted on a localhost (i.e. hosted on your personal machine)? When…

3 weeks ago

Posted a reply to Have https, earliest restoration is http-, on the site WordPress.org Forums:
Hi, As the only difference in the URLs is the http/https, you should be able…

3 weeks ago

Posted a reply to FTP credentials not accepted by Updraft, on the site WordPress.org Forums:
Hi, It is possible that the connection to your FTP server is being blocked. Please…

3 weeks ago

Posted a reply to Plugin stopped working in june, on the site WordPress.org Forums:
Hi, It appears that your backup archive split is set to 24000MB. Please could you…

3 weeks ago

Posted a reply to Can’t activate this plugin in Maintenance Mode, on the site WordPress.org Forums:
Hi Johanna, Do you see any error messages or warnings when attempting to activate the…

4 weeks ago

Posted a reply to Not able to download optimize, on the site WordPress.org Forums:
Hi, Please could you try downloading the file from this site, and then upload the…

4 weeks ago

Posted a reply to Overhead 186.0 MiB, on the site WordPress.org Forums:
Hi, Apologies for the delay. I'm afraid that WP-Optimize is not able to reduce overhead…

4 weeks ago

Posted a reply to Can no longer add or remove images, on the site WordPress.org Forums:
Hi, It is possible that there was a temporary resource or overloading issue on the…

4 weeks ago

Posted a reply to How would I restore a ‘dead’ site with our backup?, on the site WordPress.org Forums:
Hi, If the site is dead, we recommend reinstalling WordPress from scratch, then installing a…

4 weeks ago

Posted a reply to Conflict with another plugin, on the site WordPress.org Forums:
Hi, Please could you describe the nature of the conflict further? What do you see…

4 weeks ago

Posted a reply to UpdraftPlus installed Malware on my site!, on the site WordPress.org Forums:
Hi, In addition to @supporthero's comments, I would recommend scanning the rest of your hosting…

4 weeks ago

Posted a reply to Change slide links programatically, on the site WordPress.org Forums:
Hi, You will need something like the following: add_filter( ‘metaslider_nivo_slider_anchor_attributes’, ‘metaslider_change_lookup_link’, 10, 3); function metaslider_change_lookup_link…

4 weeks ago

Posted a reply to Authorized redirect URI, on the site WordPress.org Forums:
Hi, I'm afraid that this appears to have been an issue on Google's side. If…

4 weeks ago

Posted a reply to Can no longer add or remove images, on the site WordPress.org Forums:
Hi, It appears that an internal server error is occurring. Unfortunately, this is a general…

4 weeks ago

Posted a reply to Top and bottom of meta slider has a huge white space in mobile, on the site WordPress.org Forums:
Hi, The slider appears to be working on our test mobile device. What device are…

4 weeks ago