WordPress.org

Posted a reply to Stuck on Backup, on the site WordPress.org Forums:
Hi Marko, Please could you reduce the archive split size down to 25MB, and start…

5 hours ago

Posted a reply to Stop Backups, on the site WordPress.org Forums:
Hi, I'm afraid that we cannot stop any backups from our end. However, it is…

5 hours ago

Posted a reply to Restoration problem, on the site WordPress.org Forums:
Hi, Yes, it is possible to restore the backups manually. We have a guide on…

1 day ago

Posted a reply to Missing buttons, on the site WordPress.org Forums:
Hi, I would recommend contacting the developer of that plugin. Ideally, plugins should not be…

4 days ago

Posted a reply to Error: UpdraftPlus was unable to find the table prefix, on the site WordPress.org Forums:
Hi, It appears that the site was created without a table prefix. If the original…

5 days ago

Posted a reply to Restoration problem, on the site WordPress.org Forums:
Hi, Apologies for the delay. The log shows the restoration being timed out or cut…

1 week ago

Posted a reply to WP Optimize gets stuck on yoast_seo_meta, on the site WordPress.org Forums:
Hi, Apologies for the delay. Please could you enable logging in the WP-Optimize Settings tab,…

1 week ago

Posted a reply to WP Optimize gets stuck on yoast_seo_meta, on the site WordPress.org Forums:
Hi, Apologies for the delay. If you go to the 'Table Information' tab, what is…

2 weeks ago

Posted a reply to GDPR for simple website, on the site WordPress.org Forums:
@lauratraveler, Apologies, I meant 'backups of the site are kept'.

2 weeks ago

Posted a reply to WP CLI backup, on the site WordPress.org Forums:
Hi Jan, I'm afraid that we cannot provide support on premium features here. I have…

2 weeks ago

Posted a reply to migration from windows servers to linux servers, on the site WordPress.org Forums:
Hi, Apologies that UpdraftPlus was not able to meet your expectations.

2 weeks ago

Posted a reply to 500 Error After Restore, on the site WordPress.org Forums:
Hi Stephen, Apologies for the delay. Please could you find the following line in your…

2 weeks ago

Posted a reply to Why does UpdraftPlus create a .htaccess in folder updraft?, on the site WordPress.org Forums:
Hi Martin, This .htaccess file is to stop any connections from outside the site from…

2 weeks ago

Posted a reply to Delete: mu-plugins-old: Failed, on the site WordPress.org Forums:
Hi, While the message can be ignored, it will prevent any future restoration of the…

3 weeks ago

Posted a reply to Updraft Plus, on the site WordPress.org Forums:
Hi, From the error message, the file should be located in the 'wp-content/managewp/backups/' folder of…

3 weeks ago

Posted a reply to Can I only restore the custom CSS rather than the whole website?, on the site WordPress.org Forums:
Hi Graham, I'm afraid that it is not currently possible to restore specific data from…

3 weeks ago

Posted a reply to How long the cleaning takes, on the site WordPress.org Forums:
Hi, Apologies for the delay. It appears that the forums buried this thread. From your…

3 weeks ago

Posted a reply to Local Backup not deleted after upload, on the site WordPress.org Forums:
Hi, Apologies for the delay. 'Others' here refers to any miscellaneous files in the 'wp-content'…

3 weeks ago

Posted a reply to Last scheduled optimization date not updating, on the site WordPress.org Forums:
Hi Robin, Please could you install the free WP Crontrol plugin, then go to WP…

3 weeks ago

Posted a reply to GDPR for simple website, on the site WordPress.org Forums:
Hi, Apologies for the delay. If backing up the site with UpdraftPlus, you will need…

3 weeks ago

Posted a reply to Scheduled Backups and Password Protection with .htaccess, on the site WordPress.org Forums:
Hi Martin, Apologies for the delay. This refers to any extra password set via htpasswd…

3 weeks ago

Posted a reply to UpdraftPlus Backup can’t be completed, on the site WordPress.org Forums:
Hi, Apologies for the delay. Am I correct that you contacted my colleague via our…

3 weeks ago

Posted a reply to Enough Resources from Hoster?, on the site WordPress.org Forums:
Hi Martin, Apologies for the delay. From your description, UpdraftPlus should be able to backup…

3 weeks ago

Posted a reply to impossible to save my site + data, on the site WordPress.org Forums:
Hi, Apologies for the delay, we have been short-staffed over the past week. The 'Split…

3 weeks ago

Posted a reply to Location back-up files on FTP, on the site WordPress.org Forums:
Hi Catherine, When downloading the backups manually, you only need to download the 5 backup…

3 weeks ago

Posted a reply to Max execution exceeded, on the site WordPress.org Forums:
Hi, It appears that the change to the execution time did not take effect. Please…

4 weeks ago

Posted a reply to Cannot restore “Others”, on the site WordPress.org Forums:
Hi, Apologies for the delay. Please could you send us a copy of the following:…

4 weeks ago

Posted a reply to Max execution exceeded, on the site WordPress.org Forums:
Hi, Please could you try increasing 'max_execution_time' to 300?

1 month ago

Posted a reply to Deleted Spam and Unapproved Comments Still Show Counts, on the site WordPress.org Forums:
Hi, Apologies for the delay. Are you using any caching plugins on the site?

1 month ago

Posted a reply to No backup has been completed, on the site WordPress.org Forums:
Hi Michael, From the log, it appears that the backup is being timed out while…

1 month ago

Posted a reply to No backup has been completed, on the site WordPress.org Forums:
Hi, Apologies for the delay. You should be able to create a link without specifying…

1 month ago

Posted a reply to Loosing Googe Drive authentication on most backups, on the site WordPress.org Forums:
Hi, Please could you enter your site's IP address into the following form, and then…

1 month ago

Posted a reply to FTP with Custom Port, on the site WordPress.org Forums:
Hi, Apologies for the delay. If you test the FTP connection with a non-default port,…

2 months ago

Posted a reply to Suggestion about Admin Bar, on the site WordPress.org Forums:
Hi, Thanks for the suggestion. This is due to the method we use to add…

2 months ago

Posted a reply to Backup taking hours, on the site WordPress.org Forums:
Hi @sabitkamera, Please could you try reducing the 'Split archives every' option (in the 'expert…

2 months ago

Posted a reply to Can’t backup to Google Drive, on the site WordPress.org Forums:
Hi, Apologies for the delay. Please could you enable the 'Use the server's SSL certificates'…

2 months ago

Posted a reply to Can’t backup to Google Drive, on the site WordPress.org Forums:
Hi, Please could you try adding the following line to your wp-config.php file: define('UPDRAFTPLUS_IPV4_ONLY', true);…

2 months ago

Posted a reply to Can’t restore updraftplus, on the site WordPress.org Forums:
Hi, Apologies for the delay, it seems that the forums buried the thread. I would…

2 months ago

Posted a reply to Deleting log files, on the site WordPress.org Forums:
Hi, UpdraftPlus keeps the backup logs, so there is a record in case a persistent…

2 months ago

Posted a reply to Loosing Googe Drive authentication on most backups, on the site WordPress.org Forums:
@malenua, Apologies, did you run through the Google Drive authentication again after adding the line,…

2 months ago

Posted a reply to Does Updraft run all backups simultaniously?, on the site WordPress.org Forums:
Hi, Yes, saving the settings at 2:55am should schedule backups for 3am. Please note that…

2 months ago

Posted a reply to Backup taking hours, on the site WordPress.org Forums:
Hi, Apologies for the delay. From the log, it appears that the backup completed successfully,…

2 months ago

Posted a reply to Deleted, auto-draft and trashed posts not being deleted, on the site WordPress.org Forums:
Hi, In the WP-Optimize settings page, under the Settings tab, you should see a section…

2 months ago

Posted a reply to Any reason why the DB would increase after running the plugin?, on the site WordPress.org Forums:
Hi, Apologies for the delay. When removing data, some table engines may just mark some…

2 months ago

Posted a reply to server not working stable any more with downtime while plugin is activated, on the site WordPress.org Forums:
Hi Alex, I'm afraid that these errors do not appear to be related to WP-Optimize…

2 months ago

Posted a reply to Debug errors:, on the site WordPress.org Forums:
Hi, Apologies for the inconvenience. We are currently working on an update to prevent these…

2 months ago

Posted a reply to Saving space, on the site WordPress.org Forums:
Hi, Apologies for the delay. This feature is not currently available. However, when the feature…

2 months ago

Posted a reply to Loosing Googe Drive authentication on most backups, on the site WordPress.org Forums:
@malenua, Apologies for the delay. After adding the line, did you re-authorise with Google Drive?…

2 months ago

Posted a reply to Loosing Googe Drive authentication on most backups, on the site WordPress.org Forums:
@kapman, Apologies for the delay. Please could you change the line to: define("UPDRAFTPLUS_IPV4_ONLY", true); and…

2 months ago

Posted a reply to Can non used Tables be deleted?, on the site WordPress.org Forums:
Hi Drachsi, I'm afraid that WP-Optimize cannot currently remove orphaned tables. I would recommend dropping…

2 months ago