Posted a reply to Rescan remote storage issue, on the site WordPress.org Forums:
Hi, Apologies for the inconvenience. Please could you use the 'Wipe Settings' tool in your…

Posted a reply to Problem with Smush tables, on the site WordPress.org Forums:
Hi, Apologies for the delay in replying. If you have not done so already, please…

Posted a reply to PHP Event: Code E_DEPRECATED, on the site WordPress.org Forums:
Hi, Deprecated notices are for information only, and do not affect the normal operation of…

Posted a reply to PHP Compatibility Checker raises issues for PHP above v5.6, on the site WordPress.org Forums:
Hi, The extension and functions shown are included in the plugin to allow backwards compatibility…

Posted a reply to PHP 8.0 not compatible., on the site WordPress.org Forums:
Hi, Apologies for the inconvenience. Does your host support team have any record of either…

Posted a reply to Linode Instructions, on the site WordPress.org Forums:
Hi, I am going to consult with our lead developer and update you when I…

Posted a reply to Linode Instructions, on the site WordPress.org Forums:
Hi, Apologies, could I check if you hav tested both the 'path' and 'virtual host'…

Posted a reply to Linode Instructions, on the site WordPress.org Forums:
Hi, Apologies for the delay in replying. Please could you check that your server's clock…

Posted a reply to I’m getting recursive back-ups, on the site WordPress.org Forums:
Hi, Apologies for the delay in replying. From the log, it appears that your uploads…

Posted a reply to UpdraftPlus stops indexing on Google Search Console, on the site WordPress.org Forums:
Could you check your wp-config.php file for any instance of the following, and remove it…

Posted a reply to Does not work with Digitalocean, on the site WordPress.org Forums:
Hi, Apologies for the delay You will need to enter the endpoint as: sfo3.digitaloceanspaces.com The…

Posted a reply to UpdraftPlus stops indexing on Google Search Console, on the site WordPress.org Forums:
Hi, Has the site ever been cloned using our UpdraftClone service (e.g. for temporary development)?…

Posted a reply to UpdraftPlus Compatibility Check with PHP 8 and 8.1, on the site WordPress.org Forums:
Hi, The function and extension mentioned in these errors/warnings is only used if available (UpdraftPlus…

Posted a reply to Does not work with Digitalocean, on the site WordPress.org Forums:
Hi, Apologies for the delay. Please could you remove the https:// and bucket name from…

Posted a reply to Failed to gain semaphore lock, on the site WordPress.org Forums:
Hi, From the log, it appears that the backup is being killed off very quickly…

Posted a reply to Import settings via a text box, on the site WordPress.org Forums:
Hi, I will make a note of this for our developers. However, I'm afraid that…

Posted a reply to Can’t access Country Blocking Feature, on the site WordPress.org Forums:
Hi, Apologies for the inconvenience. We recently contacted you via your support ticket on the…

Posted a reply to AWS Lightsail & Scheduled Backups, on the site WordPress.org Forums:
Hi, Are any scheduled tasks running on the site? You can check this by installing…

Posted a reply to Automatic backups on password protected site with disabled wp-cron, on the site WordPress.org Forums:
Hi, Apologies for the delay in replying. Either of these approaches would work, but have…

Posted a reply to Add support for ed25519 keys, on the site WordPress.org Forums:
Hi, I will pass this request back to our development team. However, I'm afraid that…

Posted a reply to WordPress prepare() and unquoted values, on the site WordPress.org Forums:
Hi, Thank you, I will pass this on to our development team. Best Wishes, Dee

Posted a reply to PHP Fatal error when loading to Amazon S3, on the site WordPress.org Forums:
Hi, Apologies for the inconvenience. Changes to the UpdraftPlus version of the AWS SDK have…

Posted a reply to Since 4.4.10 language of WP-Update Mails changed to Englisch, on the site WordPress.org Forums:
Hi, Apologies for the delay. I have reproduced the issue and logged a bug report…

Posted a reply to Since 4.4.10 language of WP-Update Mails changed to Englisch, on the site WordPress.org Forums:
Hi, Apologies for the delay. We are running some tests now, and I will update…

Posted a reply to PHP error: File(/usr/bin/zip) is not within the allowed path(s):, on the site WordPress.org Forums:
Hi, Does the error still appear if you add the line suggested by my colleague…

Posted a reply to Cloud backup function, on the site WordPress.org Forums:
Hi, Apologies for the delay. I have been informed that there is an issue in…

Posted a reply to header ‘x-amz-content-sha256’ missing, on the site WordPress.org Forums:
Hi, Apologies for the delay in replying. I'm afraid that this issue will need more…

Posted a reply to local backups not deleting, on the site WordPress.org Forums:
Hi, Thank you, apologies for the ongoing inconvenience. From the log, it appears that the…

Posted a reply to Cloud backup function, on the site WordPress.org Forums:
Hi Franco, Apologies for the delay. I am just consulting with our lead developer regarding…

Posted a reply to Cloud backup function, on the site WordPress.org Forums:
Hi, Apologies for the ongoing inconvenience. Please could you send us a backup log from…

Posted a reply to Next Scheduled Backup Date is in the past, on the site WordPress.org Forums:
Hi, Apologies for the delay. Are other, non-UpdraftPlus, tasks shown as overdue in the Cron…

Posted a reply to Next Scheduled Backup Date is in the past, on the site WordPress.org Forums:
Hi, Apologies for the delay. Was the next bcakup able to run? If so, have…

Posted a reply to FAILS Backing Up ONLY Plugin Folder, on the site WordPress.org Forums:
Hi, I amm going to consult with one of our senior developers and wil update…

Posted a reply to FAILS Backing Up ONLY Plugin Folder, on the site WordPress.org Forums:
Hi Richard, Apologies for the delay. I'm afraid that the UpdraftPlus log does not show…

Posted a reply to FAILS Backing Up ONLY Plugin Folder, on the site WordPress.org Forums:
Hi, Apologies for the ongoing inconvenience. Please could you enable the following, and then attempt…

Posted a reply to Has stopped sending e-mail & log to admin acct, on the site WordPress.org Forums:
Hi, Please could you send us a copy of the latest backup log? The contents…

Posted a reply to Unable to View Updraft Dashboard, on the site WordPress.org Forums:
Hi, Apologies for the delay. Please could you try adding the following to your .htaccess…

Posted a reply to Unable to View Updraft Dashboard, on the site WordPress.org Forums:
Hi, If possible, please could you try temporarily deactivating the other plugins on the site…

Posted a reply to Backup failing during plugin folder stage, on the site WordPress.org Forums:
Hi, Apologies for the delay. It appears that the attempt to process the backup files…

Posted a reply to Failing to Back up database, on the site WordPress.org Forums:
Hi, Apologies for the delay. In this case, I would recommend excluding the problem table…