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Posted a reply to Admin Uncaught TypeError, on the site WordPress.org Forums:
Hi Demian, Apologies for the delay in replying. I'm afraid that we have not been…

2 weeks ago
Posted a reply to Date format issues, on the site WordPress.org Forums:
Hi, Apologies for the delay. I have made a note for our developers to look…

1 month ago
Posted a reply to Backup Problem, on the site WordPress.org Forums:
Hi Dany, Please could you send us a copy of the latest backup log from…

3 months ago
Posted a reply to Prevent from creating logs in CPanel, on the site WordPress.org Forums:
Hi, I'm afraid that there is not currently a method to prevent UpdraftPlus from creating…

3 months ago
Posted a reply to why the spammy links/notifications on my admin dashboard?, on the site WordPress.org Forums:
Hi, Apologies for the inconvenience. That message is used to advertise some of our other…

8 months ago
Posted a reply to Another Broken Site After Restore Attempt (527 Error), on the site WordPress.org Forums:
Hi, It appears that your server admin has moved the site over to use the…

8 months ago
Posted a reply to Endpoint of AzureChinaCloud is wrong, on the site WordPress.org Forums:
Hi, Thank you, I will pass this on to our developers.

8 months ago
Posted a reply to Another Broken Site After Restore Attempt (527 Error), on the site WordPress.org Forums:
Hi, Apologies for the inconvenience. It appears that there is an issue with the WordPress…

8 months ago
Posted a reply to Auto installation of translation updates not working, on the site WordPress.org Forums:
Hi, If automatic updates are set to 'Everything', any available updates will be installed approximately…

8 months ago
Posted a reply to Site Broken During Restore, on the site WordPress.org Forums:
@erickpersoniv Thank you. From the log, it appears that the 'Booked' plugin is throwing the…

8 months ago
Posted a reply to Site Broken During Restore, on the site WordPress.org Forums:
@erickpersoniv I'm afraid that the log file does not show any errors that would cause…

8 months ago
Posted a reply to ERROR in italian version, on the site WordPress.org Forums:
Hi, Please could you ensure that your plugin translations are fully up to date? This…

8 months ago
Posted a reply to Auto installation of translation updates not working, on the site WordPress.org Forums:
Hi, Are you able to update the translations manually? Does it appear to be an…

8 months ago
Posted a reply to Core notifcation emails (Multiple copies sent), on the site WordPress.org Forums:
Hi Scott, Apologies for the delay. I have added this to our buglist. Are you…

9 months ago
Posted a reply to cURL 6: getaddrinfo(), on the site WordPress.org Forums:
Hi, Apologies for the delay. Please could you send us a copy of the latest…

9 months ago
Posted a reply to Update Notification Plugin Name Empty, on the site WordPress.org Forums:
Hi, Apologies for the delay. It appears that the plugin cannot access the WordPress filesystem,…

9 months ago
Posted a reply to Amazon S3 just folder rights, on the site WordPress.org Forums:
Hi Dennis, Am I correct that you intend for users to have direct access to…

9 months ago
Posted a reply to autoupdates not working on wpengine, on the site WordPress.org Forums:
Hi, Thank you for the information, I will pass this on to our development team.

9 months ago
Posted a reply to Action filters to hook into?, on the site WordPress.org Forums:
Hi, EUM does not add any custom hooks at that point. I would recommend checking…

10 months ago
Posted a reply to Exclude in theme folder, on the site WordPress.org Forums:
Hi Manni, For a filter that excludes a subfolder of a theme: add_filter('updraftplus_exclude_directory', 'my_updraftplus_exclude_directory', 10,…

10 months ago
Posted a reply to Optimization Gets Undone, on the site WordPress.org Forums:
Hi, This indicates that something is adding a lot of data to your database quickly.…

1 year ago
Posted a reply to 2.2.12 wrongly kills link categories relations, on the site WordPress.org Forums:
Hi, Apologies for the delay. I'm afraid that categories that have been removed by this…

1 year ago
Posted a reply to Scheduled optimization not working, on the site WordPress.org Forums:
Hi, Apologies for the delay. I will consult with my colleagues

1 year ago
Posted a reply to PHP Warning: A non-numeric value encountered, on the site WordPress.org Forums:
Hi Alex, Apologies for the inconvenience. I have passed this on to our developers. If…

1 year ago
Posted a reply to Incompatible with other AWS SDK Plugin, on the site WordPress.org Forums:
Hi, Thank you. It appears that the other plugin is loading its code on UpdraftPlus'…

1 year ago
Posted a reply to Incompatible with other AWS SDK Plugin, on the site WordPress.org Forums:
Hi, Apologies for the delay. Please could you temporarily deactivate the other plugin and attempt…

1 year ago
Posted a reply to Backups bring my site down, on the site WordPress.org Forums:
Hi, Apologies for the delay. I'm afraid that, configured as it is, UpdraftPlus is as…

1 year ago
Posted a reply to Daily backups are not working, on the site WordPress.org Forums:
Hi, From the logs, it appears that your custom cron schedule may not be triggering…

1 year ago
Posted a reply to Back up freezes at 44% every time, on the site WordPress.org Forums:
Hi, Apologies for the delay. The errors that were highlighted by your hosts are not…

1 year ago
Posted a reply to Unable to activate, on the site WordPress.org Forums:
Hi, Apologies for the delay. Is your site a standard WordPress installation, or a multisite…

1 year ago
Posted a reply to Duplicate notice w/ broken link, on the site WordPress.org Forums:
Hi, Apologies for the delay. That link is now fixed. I will make a note…

1 year ago
Posted a reply to Scheduled optimization not working, on the site WordPress.org Forums:
Hi, Apologies for the delay. Does the optimisation run if triggered manually? Please could you…

1 year ago
Posted a reply to Incorrect tables classification, on the site WordPress.org Forums:
Hi Tim, Apologies for the delay. Our team is working on an improvement to the…

1 year ago
Posted a reply to Disable Updates link in admin top bar resets auto updates settings, on the site WordPress.org Forums:
Hi, Thank you for the steps. We have been able to reproduce this, and have…

1 year ago
Posted a reply to Wrongly offering to delete tables in use, on the site WordPress.org Forums:
Hi, The method which is used to determine if a table is orphaned cannot detect…

1 year ago
Posted a reply to Schedule doesn’t work, on the site WordPress.org Forums:
Hi, It is possible that the optimisations are running into an error. Please could you…

1 year ago
Posted a reply to Compressing woocommerce database, on the site WordPress.org Forums:
Hi, In WordPress, most things are 'posts'. Specifically, in this case, all WooCommerce products and…

1 year ago
Posted a reply to Backups bring my site down, on the site WordPress.org Forums:
Hi, Were you able to run a backup at a 25MB split?

1 year ago
Posted a reply to Plugin still updates, on the site WordPress.org Forums:
Hi, Is the plugin that you are attempting to prevent from updating a free plugin…

1 year ago
Posted a reply to Unable to Remove Plugin, on the site WordPress.org Forums:
Hi, Apologies, it appears that the thread was buried. Do the errors still appear with…

1 year ago
Posted a reply to Backups bring my site down, on the site WordPress.org Forums:
Hi, Apologies for the delay. It appears that the previous thread was lost in the…

1 year ago
Posted a reply to Automatic Updates Not Working, on the site WordPress.org Forums:
Hi, Please could you install the free WP Crontrol plugin, then go to WP Admin->Tools->Cron…

1 year ago
Posted a reply to Disable Updates link in admin top bar resets auto updates settings, on the site WordPress.org Forums:
Hi, Apologies for the delay. I have passed this on to our developers for investigation.

1 year ago
Posted a reply to Plugin still updates, on the site WordPress.org Forums:
Hi, Please could you send us a screenshot of your Easy Updates Manager settings? You…

1 year ago
Posted a reply to Message for not installed iThemes Security Pro not correct, on the site WordPress.org Forums:
Hi Gerd, Thanks for the information. I will pass this on to our developers.

1 year ago
Posted a reply to caused my network set up grind, on the site WordPress.org Forums:
Hi, Apologies for the delay. The free version of WP-Optimize is not designed to be…

1 year ago
Posted a reply to delete from server after upload to dropbox, on the site WordPress.org Forums:
Hi @dani-par, Please could you open a new thread, and send us a copy of…

1 year ago
Posted a reply to I can’t restore my wordpress site with updraft plus, on the site WordPress.org Forums:
Hi, Were you able to attempt the restoration again? If so, please could you send…

1 year ago
Posted a reply to Restore failed: …line 249…check permissions, on the site WordPress.org Forums:
Hi, Please could you send us a copy of the restoration log? This can be…

1 year ago
Posted a reply to Back up freezes at 44% every time, on the site WordPress.org Forums:
Hi, Please could you send us a copy of the latest backup log? The contents…

1 year ago