Posted a reply to Getting the shortcode from a post query, on the site WordPress.org Forums:
Hi, You don't need to grab the shortcode. You just need to write the shortcode.…

Posted a reply to White lines on my tests, on the site WordPress.org Forums:
Hi, Yes, that is sort of rendering issue. Photos are broken down to pieces and…

Posted a reply to Maximum Per Page, on the site WordPress.org Forums:
Hi, We have no such limits to PDF. But it can be because you might…

Posted a reply to Sound not working on mobile, on the site WordPress.org Forums:
Hi, We strongly advise not to use multiple embedded flipbooks in a single page. We…

Posted a reply to Zoom by clicking the page, on the site WordPress.org Forums:
Hi, This is not possible by design. Because the plugin doe not follow one step…

Posted a reply to No Cursor or hand, on the site WordPress.org Forums:
Hi, Such effect happen on the arrows. Clicking on the page to turn are not…

Posted a reply to Display issue, on the site WordPress.org Forums:
Hi, Which Browser, OS and device are you using? We have not found the issue…

Posted a reply to How to buy premium version from Canary Islands without VAT?, on the site WordPress.org Forums:
Hi, Normally an extra VAT Location option is displayed if the VAT is applied to…

Posted a reply to Display issue, on the site WordPress.org Forums:
Hi, There are various factor that can lead to such issues. Can you share the…

Posted a reply to Translation, on the site WordPress.org Forums:
Hi, Translate is planned for future in Full versions. Best regards, DearHive

Posted a reply to Resources loading on all pages, on the site WordPress.org Forums:
Hi, I understand your concern and it's quite genuine. We would love to help you…

Posted a reply to Two shortcodes on single page, on the site WordPress.org Forums:
Hi, We do not recommend displaying multiple embedded flipbooks in a single page. It's device…

Posted a reply to Slow with loading, on the site WordPress.org Forums:
Which device are you testing this in?

Posted a reply to Slow with loading, on the site WordPress.org Forums:
Hi, We take in account that reading is a slow process. While the user is…

Posted a reply to Slow with loading, on the site WordPress.org Forums:
Hi, We recommend 250-500Kb per page. https://dearpdf.com/docs/pdf-viewer-is-slow/ The page and flipbook is loading in 4…

Posted a reply to Link from webpage not working for dflip book, on the site WordPress.org Forums:
Hi, How did yo get that link? Can you explain that part. We don't have…

Posted a reply to Each flip goes first to static pdf?, on the site WordPress.org Forums:
Hi, The problem is unclosed/improper link tag of the download link you have kept at…

Posted a reply to Issue with thumb option, on the site WordPress.org Forums:
Hi, This is by default design in lite version of DearFlip. Full version has the…

Posted a reply to Admin menu icon disappears, on the site WordPress.org Forums:
Hi, Thanks for reporting the issue. What is the menu slug you have used? And…

Posted a reply to 2 out of 5 books don’t load, on the site WordPress.org Forums:
Hi, Flipbooks are like videos. If you have multiple videos running simultaniously on a page…

Posted a reply to Fixed Height bigger than screen not working, on the site WordPress.org Forums:
Hi, It won't grow biggerthan the screen. Best Regards, DearHive

Posted a reply to pdfjsLib is not defined, on the site WordPress.org Forums:
Hi, We have tried to troubleshoot the issue, but this is very weird! - that…

Posted a reply to 2 out of 5 books don’t load, on the site WordPress.org Forums:
Hi, 1. First don't use multiple flipbook plugins at once. They load their own customized…

Posted a reply to Feature Questions for DearFlip+DearPDF, on the site WordPress.org Forums:
Hi, DearPDF will have all features of Dearflip in regards to PDF viewing, we are…

Posted a reply to Hang at 11% regulary, on the site WordPress.org Forums:
Hi, Please try removing superpwa it doesn't support partial loading. superpwa-sw.js:119 Uncaught (in promise) TypeError:…

Posted a reply to Feature Questions for DearFlip+DearPDF, on the site WordPress.org Forums:
Hi, Both products support hyperlinks in Full version. None of them support search. Planned for…

Posted a reply to CROSS ORIGIN!! Cannot access file!, on the site WordPress.org Forums:
Hi, The problem is due to lack of CORS permission from the bunny CDN server.…

Posted a reply to 2 out of 5 books don’t load, on the site WordPress.org Forums:
Hi, Thanks for your report. We cannot tell what's going on without seeing it. Your…

Posted a reply to Full Screen Button not showing on I Phone, on the site WordPress.org Forums:
Hi, We believe IOS will release a solution for that and it will automatically support…

Posted a reply to Full Screen Button not showing on I Phone, on the site WordPress.org Forums:
Here is what the plugin author says in their forum regarding IOS and fullscreen. https://3dflipbook.net/question?id=1000

Posted a reply to Full Screen Button not showing on I Phone, on the site WordPress.org Forums:
Hi, That is not fullscreen actually, it's equal to what our flipbooks open in lightbox.…

Posted a reply to Full Screen Button not showing on I Phone, on the site WordPress.org Forums:
Please share which plugin?

Posted a reply to Full Screen Button not showing on I Phone, on the site WordPress.org Forums:
Hi, IOS doesn't support Fullscreen api for Web. That is why fullscreen is not available.…

Posted a reply to Other social bookmark links, Thumbnail-Sizes, on the site WordPress.org Forums:
Hi, 1. Yes you can add CSS class id through shortcode. Also possible through Gutenberg…

Posted a reply to Flipfbook working only on my computer, on the site WordPress.org Forums:
Hi, Your server is not allowing loading of the flipbook script file: http://www.golfdorval.com/wordpress/wp-content/plugins/3d-flipbook-dflip-lite/assets/js/dflip.min.js?ver=1.7.31 It says:…

Posted a reply to Muted Sound Still Playing, on the site WordPress.org Forums:
Hi, 1. You have not turned off sound for all the 4 visible flipbooks. Lexis…

Posted a reply to PDF accessibility, on the site WordPress.org Forums:
Hi, Our transactions are done using Freemius and we follow the Double guarantee structure. https://freemius.com/help/documentation/selling-with-freemius/refund-policy/#flexible_double_guarantee…

Posted a reply to PDF accessibility, on the site WordPress.org Forums:
Hi, Yes we have 30 days refund policy. Excluding the gateway fees(Paypal fees). Best Regards,…

Posted a reply to PDF accessibility, on the site WordPress.org Forums:
Hi, Reading is not available in the plugin. Best Regards, DearHive

Posted a reply to background for pop-up menu, on the site WordPress.org Forums:
Hi, You will have to use custom CSS: .more-container .df-ui-btn { background-color: red; } .more-container…

Posted a reply to PDF only showing in Safari, on the site WordPress.org Forums:
I hope it will work after fixing that. We are marking this thread as resolved.…

Posted a reply to PDF FIle Loadint time, on the site WordPress.org Forums:
Hi, Optimize your PDF. Your PDF is around 500MB, it will take time. Normally a…

Posted a reply to PDF only showing in Safari, on the site WordPress.org Forums:
Hi, Thanks for removing the sw.js, thigs are much clear and we were able to…

Posted a reply to Searchable? SEO?, on the site WordPress.org Forums:
Hi, Our plugin only displays the PDF pages, it doesn't put the text content on…

Posted a reply to mute sound, on the site WordPress.org Forums:
Hi, This is available in Full version. With lite version you have to set the…

Posted a reply to Cross Origin alert, on the site WordPress.org Forums:
Hi, Apologies for the delayed reply. Please mail us at support@dearhive.com Best Regards, DearHive

Posted a reply to Mixed Content Error for Controls – Fonts Loaded Over HTTP, on the site WordPress.org Forums:
Hi, We rechecked you issue and found some interference and mismanagement of CSS files by…

Posted a reply to size of thumbnails or cover, on the site WordPress.org Forums:
Image will stretch to fit the provided size. Auto fit - Image mode is available…