Profiles

Posted a reply to Google Analitycs events missing, on the site WordPress.org Forums:
I can't guarantee this but in our tests the events don't seem to be sent…

Posted a reply to Google Analitycs events missing, on the site WordPress.org Forums:
Indeed, if GA4 is configured as an extra destination in another Tag (Google Ads or…

Posted a reply to Google Analitycs events missing, on the site WordPress.org Forums:
Yes, it may be that in some cases GA4 loads differently and we are not…

Posted a reply to Typo in class-joinchat-woo-admin.php, lines 157-160, on the site WordPress.org Forums:
Update ready! Thanks for the report and apology for the inconvenience.

Posted a reply to Translation doesn’t work after update., on the site WordPress.org Forums:
It's very crazy because the update from 5.0.12 to 5.0.13 only has a few CSS…

Posted a reply to Translation doesn’t work after update., on the site WordPress.org Forums:
Do you remember what the previous version of Joinchat was, before updating? Was it already…

Posted a reply to Translation doesn’t work after update., on the site WordPress.org Forums:
Hello, The problem is on "Call to Action" field or also affetcs other Joinchat fields?…

Posted a reply to JoinChat update broke my site, on the site WordPress.org Forums:
Hi, try with the last version 5.0.13. We have found the problem: an unclosed SVG…

Posted a reply to JoinChat update broke my site, on the site WordPress.org Forums:
I repeat that we need some more information. What is the latest version of Joinchat…

Posted a reply to Google Analitycs events missing, on the site WordPress.org Forums:
We are investigating it, we think it may be due to some Javascript optimization plugin.…

Posted a reply to Google Analitycs events missing, on the site WordPress.org Forums:
Hello, at Joinchat we haven't changed anything about Google Analytics lately. Have you changed the…

Posted a reply to Warning Logs in WP backoffice an unable to enter joinchat adjustment page, on the site WordPress.org Forums:
Hello, this is a Joinchat Premium issue and is fixed in version 5.0.10. You just…

Posted a reply to JoinChat update broke my site, on the site WordPress.org Forums:
Hi, we need more info to fix it. Can you share a screen capture or…

Posted a reply to Troubleshooting with jointchat button in mobile version, on the site WordPress.org Forums:
The problem is for WPRocket optimization. You can view your site here without optimizations.

Posted a reply to Modifications to settings are not saved, on the site WordPress.org Forums:
Hello, it is a very strange error and it has been difficult to find it.…

Posted a reply to CSS Mobile Joinchat, on the site WordPress.org Forums:
Hello, you are right. In the Joinchat inline styles on your website they are empty.…

Posted a reply to Join Chat is not working, on the site WordPress.org Forums:
Same solution: Hi, @rakshalal. You need to disable in your Joinchat settings the “Mobile Only” option to show…

Posted a reply to Title tag WhatsApp, on the site WordPress.org Forums:
Hi, the <title> tag in a SVG inline image is like the attribute title="" of…

Posted a reply to Not working, on the site WordPress.org Forums:
Hi, there must be some Javascript error that prevents the settings page from loading correctly.…

Posted a reply to Custom CSS isn’t working, on the site WordPress.org Forums:
You're right. When only the contact button is used without a Call to Action message…

Posted a reply to No funciona el botón, on the site WordPress.org Forums:
I mark this as resolved. You can reopen it if you need more help.

Posted a reply to whatsapp phone number formatting issue, please help., on the site WordPress.org Forums:
I'm marking this as resolved since it doesn't seem like a Joinchat issue.

Posted a reply to Translating the CTA for product categories, on the site WordPress.org Forums:
Hello again. After reviewing your query we have found an error that is not saving…

Posted a reply to WhatsApp icon invisible in editor site, on the site WordPress.org Forums:
Thaks for the tip. I'm going to mark this as resolved 👍

Posted a reply to Translating the CTA for product categories, on the site WordPress.org Forums:
Hi, @damara92, what multi-language plugin are you using?

Posted a reply to variable prices in joint chat, on the site WordPress.org Forums:
No, even if they have SKUs, the price does not vary. We need to addvariable…

Posted a reply to WhatsApp icon invisible in editor site, on the site WordPress.org Forums:
A simple solution to avoid blocking could be to use an optimization plugin like Autoptimize.…

Posted a reply to WhatsApp icon invisible in editor site, on the site WordPress.org Forums:
We have never been informed that an ad blocker was targeting Joinchat. Thank you very…

Posted a reply to variable prices in joint chat, on the site WordPress.org Forums:
That's a good question. Currently, Joinchat does not change the price but we can include…

Posted a reply to whatsapp phone number formatting issue, please help., on the site WordPress.org Forums:
Hi, Joinchat follow WhatsApp international phone number format. For Mexico phones although the Joinchat settings…

Posted a reply to Joinchat plugin redirection issue, on the site WordPress.org Forums:
The problem is on theme file https://anaximpex.whitepearldemo.com/wp-content/themes/law-firm-pro/assets/js/custom.js?ver=6.3, which is redefining the open() function which is…

Posted a reply to Joinchat plugin redirection issue, on the site WordPress.org Forums:
Hello, the problem seems to have been solved. This usually happens because of something si…

Posted a reply to No funciona el botón, on the site WordPress.org Forums:
Hola @esther-ruiz . El script del tema https://www.clinicasreydental.es/wp-content/themes/reydental/js/main.js está redefiniendo la función window.open() que es…

Posted a reply to My mentor popup doesn’t open with joinchat activated, on the site WordPress.org Forums:
Hello, I don't really know why but the problem seems to be caused by Cloudflare's…

Posted a reply to Join Chat is not working, on the site WordPress.org Forums:
Hi, @rakshalal. You need to disable in your Joinchat settings the "Mobile Only" option to…

Posted a reply to Fatal error: Uncaught Error: Undefined constant “JOINCHAT_SLUG”, on the site WordPress.org Forums:
Sorry, yes, Joinchat is required to use Joinchat Premium but it shouldn't cause a fatal…

Posted a reply to Site is experiencing a technical error, on the site WordPress.org Forums:
Thanks for reporting the bug, please try the latest version of Joinchat and we're sorry…

Posted a reply to Error critico con la Versión 5.0.2, on the site WordPress.org Forums:
Hola @maiteazu, hemos lanzado Joinchat v 5.0.5 que corrige los problemas introducidos con la versión…

Posted a reply to critical error on 5.04 version, on the site WordPress.org Forums:
We have already located the bug and it is fixed in Joinchat v 5.0.5. Apology…

Posted a reply to Plugin causes critical error when enabled, on the site WordPress.org Forums:
We have already located the bug and it is fixed in Joinchat v 5.0.5 Apology…

Posted a reply to critical error on 5.04 version, on the site WordPress.org Forums:
Please, can you share the error info?

Posted a reply to Error critico con la Versión 5.0.2, on the site WordPress.org Forums:
Hola, En Joinchat 5 hemos cambiado los nombres de las clases para seguir los "WordPress…