Posted a reply to READ FIRST – Be Careful Purchasing, on the site WordPress.org Forums:
I've followed up on slack and will be closing this thread.

Posted a reply to Can’t Purchase Pro, on the site WordPress.org Forums:
Hi @sdagency I responded on slack and will be following up there with any refunds.

Posted a reply to Custom animation effect, on the site WordPress.org Forums:
Hi @pfassbinder There isn't a way to apply custom classes to the containers, but I'd…

Posted a reply to Custom Image Sizes, on the site WordPress.org Forums:
@staplerprofi Please take a look at our documentation here: https://www.wp-timelineexpress.com/documentation/how-do-i-use-a-larger-announcement-thumbnail-size/ @rubberneil support has not stopped.…

Posted a reply to Blown away by how straight forward setup was, on the site WordPress.org Forums:
Thank you @eraserheader for leaving us such a nice review. We're so glad to hear…

Posted a reply to Thank you timeline!, on the site WordPress.org Forums:
@stefgerber Thanks so much for taking the time to leave us a review. We're so…

Posted a reply to Not PHP 7.2 Compatible / Received 0 Support, on the site WordPress.org Forums:
We're sorry that you experienced issues. Our test server was running PHP 7.2 and is…

Posted a reply to Look & Feel Timeline, on the site WordPress.org Forums:
@kmulders The demo that you see in the link you've linked to is our Pro…

Posted a reply to Dates icons all show 2019, on the site WordPress.org Forums:
Hi @arterrainteractive This sounds like a bug. We can test this out and confirm and…

Posted a reply to Place timeline below content, on the site WordPress.org Forums:
Hi @sirch120 You can add the timeline underneath any content, the timeline doesn't need to…

Posted a reply to Excerpt length with Avada theme, on the site WordPress.org Forums:
Thanks for chiming in @martsa01 - glad to hear that the HTML Excerpt add-on helped…

Posted a reply to Date instead of icon?, on the site WordPress.org Forums:
Hi @jonsciabica and @sisiandco This is currently possible using a built in feature. While it…

Posted a reply to Not for existent posts, on the site WordPress.org Forums:
Hi @icetear The intention of this plugin is to create a timeline of announcements, independent…

Posted a reply to Original Photos, on the site WordPress.org Forums:
Hi @jonsciabica, You can use a filter built into the plugin to swap out the…

Posted a reply to Can this work with Polylang to have Two Languages?, on the site WordPress.org Forums:
I just confirmed that I am seeing the post type listed in the polylang settings:…

Posted a reply to Can this work with Polylang to have Two Languages?, on the site WordPress.org Forums:
You'll need to enable polylang on the custom post type, in the polylang settings page.…

Posted a reply to Can this work with Polylang to have Two Languages?, on the site WordPress.org Forums:
Hi @projectmuzzle, This plugin will work just fine with Polylang. As long as you have…

Posted a reply to I’m not receiving the e-mails with the result, on the site WordPress.org Forums:
Hi @koukoo, We can do some testing with the private option checked to see if…

Posted a reply to I’m not receiving the e-mails with the result, on the site WordPress.org Forums:
Sorry about that - I just noticed your follow up reply. You are right -…

Posted a reply to I’m not receiving the e-mails with the result, on the site WordPress.org Forums:
Hi @koukoo, It sounds like something may not be right. The emails are actually sent…

Posted a reply to incredibly useful, on the site WordPress.org Forums:
Thank you so much for taking the time to leave a thoughtful review @koukoo. We're…

Posted a reply to Date-Time Add-On: Announcement Date not displayed, on the site WordPress.org Forums:
Hi @edqtwolfi, That's correct - there is a new field generated when the date-time add-on…

Posted a reply to Fatal Error Timeline Express Plugin, on the site WordPress.org Forums:
Are you running a request to example.com? We shouldn't be referencing example.com in our plugin.

Posted a reply to Fatal Error Timeline Express Plugin, on the site WordPress.org Forums:
What I would suggest is checking the output of that remote get request in the…

Posted a reply to Fatal Error Timeline Express Plugin, on the site WordPress.org Forums:
Hi @babbefjes, Does the error go away if you add the following to your themes…

Posted a reply to Fatal Error Timeline Express Plugin, on the site WordPress.org Forums:
What version of the plugin do you have installed? This should not be an issue…

Posted a reply to Positioning DIV class=cd-timeline-content, on the site WordPress.org Forums:
Hi @papsuev, That’s correct. He free version and pro version are laid out differently. You’ll…

Posted a reply to Warning: call_user_func_array() expects parameter 1 to be a valid callback, on the site WordPress.org Forums:
It's possible, but you generally wouldn't see a php warnings like that. It seems like…

Posted a reply to Warning: call_user_func_array() expects parameter 1 to be a valid callback, on the site WordPress.org Forums:
Are you using any of our add-ons alongside Timeline Express? Have you tried disabling other…

Posted a reply to Warning: call_user_func_array() expects parameter 1 to be a valid callback, on the site WordPress.org Forums:
I'm not seeing that same error at the top of the page where the timeline…

Posted a reply to Warning: call_user_func_array() expects parameter 1 to be a valid callback, on the site WordPress.org Forums:
We will do some quick testing to see if we can also reproduce the issue.…

Posted a reply to Warning: call_user_func_array() expects parameter 1 to be a valid callback, on the site WordPress.org Forums:
Hi @fridaymood, Where is that error message visible and when does it occur? It sounds…

Posted a reply to Plugin cannot be actived, on the site WordPress.org Forums:
Hi @sdgffgh, When you activate the plugin you should then see a new field inside…

Posted a reply to Cannot edit/publish announcements, on the site WordPress.org Forums:
Hi, It sounds like you are using the pro version. Feel free to shoot us…

Posted a reply to Creating dates without all three fields, for example “1870” or “December 1902”, on the site WordPress.org Forums:
Hi @worsthistorian, You can create your announcements as you normally would, just add a month/day/year…

Posted a reply to Remove date from timeline, on the site WordPress.org Forums:
Hi @hughes888, Since you are using our toolbox add-on, feel free to shoot us an…

Posted a reply to Polylang and Timeline express, on the site WordPress.org Forums:
That would be a setting built into the Polylang plugin. You need to set up…

Posted a reply to Bug – only one announcement or none appearing, on the site WordPress.org Forums:
Hi @eviecourtlandt We just released version 1.7.2 with the ability to disable the built-in cache.…

Posted a reply to Polylang and Timeline express, on the site WordPress.org Forums:
Hi @garistor, Take a look at the following thread: https://wordpress.org/support/topic/polylang-custom-post-types-dont-show-plugin-timeline-express/ In the end it looks…

Posted a reply to Timeline Express “Like This”, “Loading…” and Black Box, on the site WordPress.org Forums:
For anyone else who is encountering a similar issue, this is due to sharedaddy (a…

Posted a reply to Bug timeline – different gam between points, on the site WordPress.org Forums:
@artenium Since you are using the Pro version, I would advise that you enable legacy…

Posted a reply to Bug – only one announcement or none appearing, on the site WordPress.org Forums:
It sounds like something is hijacking the query, and is throwing off the returned results.…

Posted a reply to Announcements Not Stacking?, on the site WordPress.org Forums:
The original dimensions are 350x120, which after recent discussions with other customers is too small…

Posted a reply to Announcements Not Stacking?, on the site WordPress.org Forums:
@ericmurrel It's possible that the length of the announcement content is throwing off some of…

Posted a reply to Timeline will not publish or update, on the site WordPress.org Forums:
Hi @SigMCR, We've not used the Toolset plugins before, so I'm not sure what the…

Posted a reply to Announcements Not Stacking?, on the site WordPress.org Forums:
Hi @ericmurrell, The smaller gaps as seen in our demo is actually our Pro version.…

Posted a reply to Bug? – One Column Image Stretch, on the site WordPress.org Forums:
Hi @sdagency, No, nothing is handled by our servers. Everything is done on your server,…

Posted a reply to Hiding Read more-link when there’s no more text, on the site WordPress.org Forums:
Correct, until we can get a patch pushed out to include it here.

Posted a reply to Hiding Read more-link when there’s no more text, on the site WordPress.org Forums:
Ah, you are correct. It looks like the conditional read more feature is something we…