Profiles

Posted a reply to Feature Request: Limited Discount Subscriptions, on the site WordPress.org Forums:
Hello Jason, Glad you reached out here about this! You're right that this isn't currently…

Posted a reply to After fresh install no new payment options are showing, on the site WordPress.org Forums:
Hello Erwin, Apologies for the slow turnaround here. We had issues with a notification system…

Posted a reply to stripe test mode, on the site WordPress.org Forums:
Hello, Apologies for the extremely slow turn around here. We found an issue with our…

Posted a reply to Additional stripe gateways, on the site WordPress.org Forums:
Hello Jason, Apologies for the slow turnaround here. We discovered an issue where we were…

Posted a reply to ?evo-ajax=eventon_init_load 500 (Internal Server Error), on the site WordPress.org Forums:
Hello, Glad you reached out here about this! Can you try disabling all features under…

Posted a reply to 2fa authy app not working, on the site WordPress.org Forums:
Hello, Glad you reached out here about this! When you go through the set up…

Posted a reply to Slug is not working, on the site WordPress.org Forums:
Hello, Apologies for the slow turnaround here. If you go to Settings and Permalinks, please…

Posted a reply to hide backend not working, on the site WordPress.org Forums:
Hello, Apologies for the slow turnaround here. The Hide Backend feature is known to conflict…

Posted a reply to Double authentification – je ne reçoit pas le code par mail, on the site WordPress.org Forums:
Hello, Glad you reached out about this! Email issues can be tricky and the best…

Posted a reply to Warning about unused plugin, on the site WordPress.org Forums:
Hello, Glad you reached out about this! The possibility of false positives is something we…

Posted a reply to Since 20th August 2025 it has stopped logging sent emails, on the site WordPress.org Forums:
Hello Keith, Thanks for letting us know you are seeing that. We will dig in…

Posted a reply to Login attempts remaining, on the site WordPress.org Forums:
Hello, Apologies for the delay here! This code is untested so please try this on…

Posted a reply to several active connections, on the site WordPress.org Forums:
Hello @geni1, Just wanted to get you an update here and let you know that…

Posted a reply to GraphinaPro Plugin Conflict: Blocking of Internal File Access, on the site WordPress.org Forums:
Hello, Glad you reached out here about this! This issue is likely caused by the…

Posted a reply to Delete log file, on the site WordPress.org Forums:
Hello Knud, Glad you reached out here regarding this! Currently the method you are using…

Posted a reply to Visibility of WP version number, on the site WordPress.org Forums:
Glad you reached out! Although it might seem helpful to hide your WordPress version number,…

Posted a reply to Site scan email reports Invalid JSON, debugging yields no error message, on the site WordPress.org Forums:
Hello Tyler, That error message is new and was resolved early today. All site scan…

Posted a reply to Solid security email: Invalid JSON, on the site WordPress.org Forums:
Hello Charles, All issues related to the Site Scan should be resolved now. For context,…

Posted a reply to [Solid Security – Password, Two Factor Authentication, and Brute Force Protection] Solid security : Invalid JSON error across mulitple websites, on the site WordPress.org Forums:
Hello, Just wanted to give an update here. All issues related to the Site Scan…

Posted a reply to Solid security email: site_verification_failed.missing_url, on the site WordPress.org Forums:
Hello, Thanks for reaching out! All issues related to the Site Scan should be resolved…

Posted a reply to Scan Failure, on the site WordPress.org Forums:
Hello, Just wanted to give an update here. All issues related to the Site Scan…

Posted a reply to All Sites Affected By Scan Errors, on the site WordPress.org Forums:
Hello, All issues related to the Site Scan should be resolved now. For context, we…

Posted a reply to Solid security email: Invalid JSON, on the site WordPress.org Forums:
Hello Charles, Glad you reached out here! Can you please try the following steps and…

Posted a reply to Site scan email reports Invalid JSON, debugging yields no error message, on the site WordPress.org Forums:
Hello, When was the last failed site scan for any of your sites? Has it…

Posted a reply to Site scan email reports Invalid JSON, debugging yields no error message, on the site WordPress.org Forums:
Hello, For anyone having issues with the site scan failing, please try the following: First:…

Posted a reply to Activating the plugin causes a server 500 error in the admin area, on the site WordPress.org Forums:
Hello, Glad you reached out here! There are a couple of things you can do…

Posted a reply to Vulnerability Email is send despite vulnerability is solved weeks ago, on the site WordPress.org Forums:
Hello, Glad you reached out here! If you run a manual site scan, this should…

Posted a reply to Passkey Setup Failing – “REST API disabled”, on the site WordPress.org Forums:
Hello, Glad you reached out here and sorry for the turnaround time! The following rest…

Posted a reply to After activate – the site is closed, on the site WordPress.org Forums:
Hello Markus, Glad you reached out here! I would love to help here but need…

Posted a reply to Support for Stripe Restricted API Keys?, on the site WordPress.org Forums:
Hello, Glad you reached out here with that question! StellarPay does not support API keys…

Posted a reply to BNPL Promotional Messaging?, on the site WordPress.org Forums:
Hello Ryan, Glad you reached out here! This is expected behavior. Is there a reason…

Posted a reply to Issue with Two-Factor Authentication, on the site WordPress.org Forums:
Hello, Glad you reached out here! First, I want to tackle the issue you are…

Posted a reply to Site scan does not work, on the site WordPress.org Forums:
Hello, Glad you reached out here! Solid Security Basic throttles connections based on IP address.…

Posted a reply to Export/Import, on the site WordPress.org Forums:
Hello, Glad you reached out here! If you head to Security > Tools you will…

Posted a reply to Error running scheduler – Failed to open stream: Permission denied, on the site WordPress.org Forums:
Hello, Glad you reached out here and apologies for the slow turnaround. How is this…

Posted a reply to Error trying to change backend URL, on the site WordPress.org Forums:
Hello, @nlpro hit the nail on the head here! Since it has been a week…

Posted a reply to debug.log exposed, on the site WordPress.org Forums:
Hello Tom Glad you reached out here! We did not have this on our roadmap…

Posted a reply to Mail notifications are not being sent, on the site WordPress.org Forums:
Hello, Glad you reached out here! Solid Security uses the built in wp_mail() function to…

Posted a reply to Hmm, issues with menu and cache, on the site WordPress.org Forums:
Hello, Sorry for the slow turnaround here! Are you still seeing this with our latest…

Posted a reply to Deprecation errors with PHP 8.4, on the site WordPress.org Forums:
Hello John, Glad you reached out here! I have let our developers know about these…

Posted a reply to Table doesn’t exist, on the site WordPress.org Forums:
Hello, Glad you reached out here! A missing database table can usually be resolved by…

Posted a reply to Objet : Conflit identifié entre Solid Security et Yoast SEO, on the site WordPress.org Forums:
Hello, Glad you reached out here! Running into a critical error is something that WordPress…

Posted a reply to Firewall is blocking whitelisted IP’s, on the site WordPress.org Forums:
Hello, Glad you reached out here and apologies for the slow turnaround. The first thing…

Posted a reply to So secure that you can’t buy the pro version, on the site WordPress.org Forums:
Hello, I just wanted to follow up here with you and let you know that…

Posted a reply to So secure that you can’t buy the pro version, on the site WordPress.org Forums:
Hello, Glad you reached out regarding this! Our development team is looking into this and…

Posted a reply to emails being automatically subscribed on a marketing list, on the site WordPress.org Forums:
Hello, Glad you reached out here and I am here to help! When you say…

Posted a reply to Solid is removing features for paid users??, on the site WordPress.org Forums:
Hello, Glad you reached out here and sorry for the delay here! No worries, we…

Posted a reply to Tested up to …, on the site WordPress.org Forums:
Hello, Glad you reached out here! This is definitely an oversight on our part and…