Posted a reply to Different WordPress files URL, on the site WordPress.org Forums:
Hi @thecrush We've updated the settings on our end. Can you try to connect Jetpack…

Posted a reply to How to know if Jetpack is working correctly?, on the site WordPress.org Forums:
Hi @mayrabueno Jetpack uses a function called wp_footer() to insert the Stats tracking code into…

Posted a reply to Jetpack & Lodestar theme, on the site WordPress.org Forums:
Hi @admnblg Could you share a couple screenshots so we can see what you're describing?…

Posted a reply to Can you remove the whole cached files/folders from i0.wp.com, on the site WordPress.org Forums:
Hi @vcwebmaster I have removed those images from our cache. Please note that if you…

Posted a reply to Jetpack database Error – Don’t Try jetpack in your site, on the site WordPress.org Forums:
Hi @fblife Could you please start your own thread, as per the Forum Welcome guidelines?…

Posted a reply to XML-RPC – Connection Failed – Error 200, on the site WordPress.org Forums:
Hi @willc93 A couple of things here, first your site is connected to Jetpack, but…

Posted a reply to JetPack Giving Multisite Error BUT I DON’T HAVE MULTISITE, on the site WordPress.org Forums:
Hi @hardcoverhaven It looks like you had attempted to add plans to the site, but…

Posted a reply to My jetpack website statistics is from high to 0, on the site WordPress.org Forums:
Hi @teddyhappy One thing I noticed is that your site is not properly connected to…

Posted a reply to Can’t let visitors use a WordPress account to comment, on the site WordPress.org Forums:
Ho @zandana01 In the meantime, are you still having the issue with the comments? It's…

Posted a reply to cURL error 28, on the site WordPress.org Forums:
Hi @cchrstl The Jetpack connection to your site looks great. Where are you seeing the…

Posted a reply to Can’t let visitors use a WordPress account to comment, on the site WordPress.org Forums:
Hi @zandana01 Do you get the same error if you go into the modules section…

Posted a reply to Can you remove the whole cached files/folders from i0.wp.com, on the site WordPress.org Forums:
Hi @vcwebmaster While we can remove individual images from our cache, we can't clear an…

Posted a reply to Jetpack & Lodestar theme, on the site WordPress.org Forums:
Hi @admnblg When I take a look at https://juk.hmkw.de/ma-genz-in, the Jetpack connection looks great and…

Posted a reply to An error occurred. Please try again., on the site WordPress.org Forums:
Hi @riowf Could you please start your own thread, as per the Forum Welcome guidelines?…

Posted a reply to Instagram connection failing, on the site WordPress.org Forums:
Hi @mdcperrier Are these the steps you're using to connect your account? - Visit wordpress.com…

Posted a reply to JetPack is causing fatal error on site after update, on the site WordPress.org Forums:
Hi @ewitham Can you try temporarily deactivating the "Google listings and ads" plugin and then…

Posted a reply to Previous issue, on the site WordPress.org Forums:
@synapseone Are they still having the issue? Are they unable to just even view the…

Posted a reply to Lost Site Stats Following Migration, on the site WordPress.org Forums:
Hi @3ptshots Can you check your stats now? They should now be merged into the…

Posted a reply to Delete cached image, on the site WordPress.org Forums:
Hi @tdagnm I have removed this image from our cache. Please note that if you…

Posted a reply to box.com integration, on the site WordPress.org Forums:
Hi @anschall The Jetpack Backup plugin stores your backups on servers in our secure data…

Posted a reply to Jetpack has detected an error syncing your site, on the site WordPress.org Forums:
Hi @w2walton When I ran a Jetpack debug test, it showed that the site was…

Posted a reply to Facebook Groups, on the site WordPress.org Forums:
Hi @azlegionwebmaster Jetpack doesn’t allow you to publish to multiple pages from a single account.…

Posted a reply to Video background doesn’t load with jetpack enabled, on the site WordPress.org Forums:
Hi @logoglo While your site is publicly accessible, we cannot access your site's XML-RPC file:…

Posted a reply to Remove notification to install Jetpack, on the site WordPress.org Forums:
Hi @hawaiirealestate Is the notification coming in the form of a banner? If so, if…

Posted a reply to Exploit has been fixed but still showing up, on the site WordPress.org Forums:
Hi @smartypants Just following up to let you know the issue has been found and…

Posted a reply to Facebook to Jetpack : “Transfer a copy of your information” feature, on the site WordPress.org Forums:
Hi @renansavidan The export should work fine on the free version of Jetpack. I've done…

Posted a reply to Exploit has been fixed but still showing up, on the site WordPress.org Forums:
Hi @smartypants I know they've been looking into this. The threat has been updated in…

Posted a reply to Strange Jetpack Issue, on the site WordPress.org Forums:
Hi @susgeek That's good news. If you'd like us to look into this some more…

Posted a reply to current version of JetPack causes issues on website, on the site WordPress.org Forums:
Hi @tanner2272 Just to clarify, are you wanting to use the Lazy Images module, or…

Posted a reply to jetpack stat restore, on the site WordPress.org Forums:
Hi @marcopus Can you check your stats now and see if they look right?

Posted a reply to Exploit has been fixed but still showing up, on the site WordPress.org Forums:
Hi @smartypants Thanks for letting us know about this. We're looking into it for you.

Posted a reply to How to customize JetPack VideoPress player UI, on the site WordPress.org Forums:
Hi @grapestain Within the Video Block in the editor, the advanced tab lets you add…

Posted a reply to Related Posts Show in Preview, but Not on Published Posts, on the site WordPress.org Forums:
Hi @ftl_ian You will indeed always see Related Posts in the customizer, as a preview…

Posted a reply to Site health always show site not connected to 200, on the site WordPress.org Forums:
Hi @picnicadvisor Could you please post your site URL here so that we can have…

Posted a reply to Issue with WP Feed Reader, on the site WordPress.org Forums:
Hi @dvaibhavsar I can see your post on the WordPress.com reader when I look here:…

Posted a reply to Enough with the excessive updates…, on the site WordPress.org Forums:
Hi @angryjerknxc We try to release point updates once a month. A few bugs did…

Posted a reply to My site score dropped when I refreshed Jetpack Boost, on the site WordPress.org Forums:
Hi @jz9520 What test did you use to get these scores? I just tried both…

Posted a reply to Facebook page not showing on publicize, on the site WordPress.org Forums:
Hi @ukheather Can you please try to reset your Publicize connection to Facebook and see…

Posted a reply to Jetpack Social stopped sharing after first successful post, on the site WordPress.org Forums:
Hi @kellermandesign We've received your email. Since we'll be working with you there, I'm going…

Posted a reply to Latest IG Columns Not Working, on the site WordPress.org Forums:
Hi @winnine When I look at your site, both when I'm signed into WordPress.com and…

Posted a reply to Jetpack has detected that data is not properly in sync, on the site WordPress.org Forums:
Hi @livestainablesupport From our end, the Jetpack connection appears to be in sync. Where are…

Posted a reply to How do I remove the GIANT “Install Jetpack” banner in WP dashboard?, on the site WordPress.org Forums:
Glad it worked!

Posted a reply to Need to migrate followers from one wordpress.com site to another, on the site WordPress.org Forums:
As you'll be working with us via email, I'm going to close this thread.

Posted a reply to Direct link to Google Translate Widget, on the site WordPress.org Forums:
Hi @cperez500 At present this is not an option for the Google Translate widget. You…

Posted a reply to Website is not connected 200 & cURL error 60, on the site WordPress.org Forums:
Hi @antonmsbor I had a look at your site. That error means that our servers…

Posted a reply to Images “break” when I enable ‘Speed up image load times’ on new blog posts, on the site WordPress.org Forums:
Hi @caveflyer Your Jetpack connection looks great, so that's good there. How are you creating…

Posted a reply to How do I remove the GIANT “Install Jetpack” banner in WP dashboard?, on the site WordPress.org Forums:
Hi @goldendust20 You wouldn't be able to just turn off that one banner, but you…

Posted a reply to Contact Form: dynamic email recipient?, on the site WordPress.org Forums:
Hi @hearvox I'm not sure I quite understand what you're trying to accomplish. Can you…

Posted a reply to displaying Site Stats on public page, on the site WordPress.org Forums:
Hi @equestrianllc There isn't a way right now to display that whole site stats graph…

Posted a reply to Notifications, on the site WordPress.org Forums:
Hi @halilesen If I'm understanding you correctly, you'd like the users to be able to…