Posted a reply to Stripe Pending Payments, on the site WordPress.org Forums:
I also forgot to mention: There's no mechanism for "re-charging" a pending donation on GiveWP,…

Posted a reply to Stripe Pending Payments, on the site WordPress.org Forums:
Hi @srjwebsites! More than happy to get to the bottom of this with you. Here's…

Posted a reply to Not possible to customize text, on the site WordPress.org Forums:
Hey @srtajpg Sorry for the abysmally slow turnaround on this. If you still need help,…

Posted a reply to I not see “Purchase” and “Donate”, on the site WordPress.org Forums:
Hey @thommen Is your site still active? I am not seeing anything at that link…

Posted a reply to Plugin opens you up to fraud on Stripe, on the site WordPress.org Forums:
Hey @cadfile Sorry this support request slipped through the cracks! (I've made sure that forum…

Posted a reply to Super slow support even for paid customers, on the site WordPress.org Forums:
Hey @karimlo, I dug in and found your ticket here internally, and we're helping there.…

Posted a reply to Styling is a nightmare, on the site WordPress.org Forums:
Hey @aalandes! I actually appreciate you reaching out, and let me be the first to…

Posted a reply to Continue Reading Post 1 is injected into the Give Donation form, on the site WordPress.org Forums:
Hi @nmf101a Apologies for the slow turnaround here. I just tried to replicate a similar…

Posted a reply to Cant log out of paypal to use another paypal account., on the site WordPress.org Forums:
Hi folks! Here's a Screencast showing you how to fix it: Password: PayPal https://screencast-o-matic.com/watch/c3Q3qOVOGCs Let…

Posted a reply to Cant log out of paypal to use another paypal account., on the site WordPress.org Forums:
Hey folks! First, I want to apologize: I was under the incorrect impression that this…

Posted a reply to Very poorly designed Plugin, on the site WordPress.org Forums:
Hi @jvblondon I reviewed all of your tickets in our priority support system and just…

Posted a reply to Nightmare, on the site WordPress.org Forums:
Hey @lanceorndorff I've replied to your priority support ticket, and we'll be happy to issue…

Posted a reply to Recurring stripe payment not showing in GiveWP Dashboard, on the site WordPress.org Forums:
Hi @omarscf! We're not allowed by forum rules to provide support for premium add-ons (like…

Posted a reply to Square add on for GiveWP, on the site WordPress.org Forums:
Hey @bushido1 We're not technically allowed to answer pre-sales questions here. Definitely reach out to…

Posted a reply to Salesforce Sandbox, on the site WordPress.org Forums:
Hi @enclude We're not allowed by forum rules to provide support here for premium add-ons,…

Posted a reply to UncaughtException – Revenue.php, on the site WordPress.org Forums:
Hey @jononoy Well that's certainly not what we want. What's going on here is some…

Posted a reply to Free version is fine for the majority of donation site, on the site WordPress.org Forums:
Hey @infonetzlichtcom First, I reached out to the KadenceWP theme team to figure out why…

Posted a reply to Google Fonts are loaded without consent, on the site WordPress.org Forums:
Hi @infonetzlichtcom I really appreciate the opportunity to clarify here. I've made a screencast showing…

Posted a reply to Woocomerce or other payment system, on the site WordPress.org Forums:
Hi @emirastudio! Very glad you reached out here. WooCommerce and GiveWP are not compatible in…

Posted a reply to White Screen on PayPal Standard, on the site WordPress.org Forums:
Hey @cheezman I was unaware of the ability to donate to PayPal in ZAR. I…

Posted a reply to Stripe Direct Debit, Bank Sort/Acc. No., on the site WordPress.org Forums:
Hey @erichmond That is controlled completely from Stripe's end: GiveWP loads the Stripe fields directly…

Posted a reply to Give – Recurring Donations, on the site WordPress.org Forums:
Hi @marissamayerwadacom We're not allowed (by forum rules) to support premium add-ons here. Definitely reach…

Posted a reply to Donation Shortcode Not Working on The Homepage, on the site WordPress.org Forums:
Hi @dzimnikov! Glad you reached out, here. Usually when the form displays on one page…

Posted a reply to Header and footer inside the Peer2Peer campaign, on the site WordPress.org Forums:
Hi @heronbad We're not allowed (by forum rules) to assist with premium add-ons here. Definitely…

Posted a reply to Important Functionality Doesn’t Work, on the site WordPress.org Forums:
Hi @eac2015 I really appreciate you reaching out here. I was aware of the issue…

Posted a reply to Avoid At All Cost!!!, on the site WordPress.org Forums:
Thanks for the clarification on the PayPal-related issues. We'd have been happy to look into…

Posted a reply to Avoid At All Cost!!!, on the site WordPress.org Forums:
Hi @vermaakpetrus Glad to hear that you found a solution that fits your needs. Your…

Posted a reply to Server error (403 error), on the site WordPress.org Forums:
Hi there! We released a new version of this plugin last week. Please let us…

Posted a reply to Donation Import failed, on the site WordPress.org Forums:
Wow! GiveWP version 1.8.13! That's suuuuuper old, and there's no way we'll be able to…

Posted a reply to Donor wall date field disappeared, on the site WordPress.org Forums:
Hey @yaroslav87 GiveWP version 2.21.2 resolves your issue. Update to that, and let us know…

Posted a reply to the plugin does not allow as many characters as Twitter, on the site WordPress.org Forums:
Hi @josezabaleta If you add in a twitter username in the settings, and then choose…

Posted a reply to Thanks, on the site WordPress.org Forums:
You're welcome. I suppose you already found that the answer to your original question is…

Posted a reply to Error when someone tries to donate, on the site WordPress.org Forums:
Hi there! That error is from Authorize.Net, and that's a premium add-on that (by forum…

Posted a reply to GiveWP + Woocommerce, on the site WordPress.org Forums:
Hi @aliengirlxyz While we do sell a premium add-on for adding a "DOnation Upsell" to…

Posted a reply to Venmo reporting, on the site WordPress.org Forums:
Hi @debedete All Venmo donations will still go through (and be processed in) the PayPal…

Posted a reply to Content larger than the screen, on the site WordPress.org Forums:
Hi @donnerdesailes When I load that page on mobile, everything looks as I would expect:…

Posted a reply to Error with give plugin: Warning: Illegal string offset ‘setting’ in…, on the site WordPress.org Forums:
Hi @seanthi I've attempted to replicate that in a test environment, and I am not…

Posted a reply to Can’t not open donation details, on the site WordPress.org Forums:
Interesting. I was able to replicate that on a test installation, and escalated it up…

Posted a reply to How to turn off spam mail., on the site WordPress.org Forums:
Hi {%customer.firstName,fallback=%}, What you are experiencing is most likely what we call "donor spam." This…

Posted a reply to Form continuously trying to load after donation succeed, on the site WordPress.org Forums:
Hi @8persap Thanks for that detailed rundown, for sure. Most often when the form just…

Posted a reply to Customizing the Donor Dashboard, on the site WordPress.org Forums:
Hi @enricotv The two different code snippets provided there work differently. One enqueues an entirely…

Posted a reply to PayPal to enable PPCP_CUSTOM, on the site WordPress.org Forums:
@mabdulla Thanks for the thorough message. This is the first I've heard of GiveWP's PayPal…

Posted a reply to Some error getting on dashboard, on the site WordPress.org Forums:
Hi @deepeshwdt88 We'll need a bit more context here, but I appreciate you sending the…

Posted a reply to Can’t not open donation details, on the site WordPress.org Forums:
Hi @nguyenrom! Glad you reached out. Can you walk me through exactly how I would…

Posted a reply to Donation form content not displaying, on the site WordPress.org Forums:
Hi @ssdcsjrn Glad you reached out, here. First things first when dealing with the Alone…

Posted a reply to Received donation while test mode was enabled. How to fix?, on the site WordPress.org Forums:
Hi there! Which payment gateway are you using? I am assuming PayPal standard, because any…

Posted a reply to Paypal Not Working, on the site WordPress.org Forums:
Hey @aaronbligh! We've gotten a handful of reports of a similar issue but have had…