Profiles

Posted a reply to No Longer Being Supported, on the site WordPress.org Forums:
Hey @patrick-b! We are actively patching and test a new release to fix a recent…

Posted a reply to Invalid On-Board data: Syntax error, on the site WordPress.org Forums:
I just attempted on my test site to go through the onboarding steps for 2fa…

Posted a reply to Invalid On-Board data: Syntax error, on the site WordPress.org Forums:
...and I am juuuust now putting together that you are doing the 2FA onboarding, not…

Posted a reply to Invalid On-Board data: Syntax error, on the site WordPress.org Forums:
Great question. Here's a video that hopefully helps to explain what I mean (My 10PM…

Posted a reply to Critical Error – Cannot Use Backend in WP when SS is installed, on the site WordPress.org Forums:
Hey @rebeccajd! Welcome to the WordPress forums, and Solid Security! We can definitely get things…

Posted a reply to Invalid On-Board data: Syntax error, on the site WordPress.org Forums:
Hi @kevp75, That error message is most likely originating from the Two-Factor Authentication (2FA) module,…

Posted a reply to Registered customers login not working, on the site WordPress.org Forums:
Hi @giadaway ! Apologies for the slow turnaround here. I just created a test site,…

Posted a reply to New Admin had no access to the solid settings, on the site WordPress.org Forums:
Hey @teccrow, Apologies for the slow turnaround here. I made a video for you to…

Posted a reply to Required certificate is not accessible publicly, on the site WordPress.org Forums:
Hey @alphablossom Following up here to make sure things are all set. Since we haven't…

Posted a reply to Store customer info, on the site WordPress.org Forums:
Hey @captgoodhope ! We want to make sure you're all set here. Because it's been…

Posted a reply to Editors have unauthorized access to plugin settings, on the site WordPress.org Forums:
Hey @herrschuessler First off, apologies for the slow turnaround here. Next, I just attempted on…

Posted a reply to failing webhook endpoint, on the site WordPress.org Forums:
@sharonmay YES! It sounds to me like this is resolved. When you check the list…

Posted a reply to Variable subscriptions?, on the site WordPress.org Forums:
Well that was quick: our senior engineer got back to me with this code snippet…

Posted a reply to I can’t disconnect stripe accounts, on the site WordPress.org Forums:
We figured it out! This is an issue when the following order of events takes…

Posted a reply to Variable subscriptions?, on the site WordPress.org Forums:
Hey @anphira ! Great questions, and one of them sent me down a code rabbit-hole…

Posted a reply to Keine Verbindung möglich und Support Mail nicht erreichbar, on the site WordPress.org Forums:
Hey Thomas (@zysservice) ! That email sounds like it's coming from Stripe, and I have…

Posted a reply to Can it import subscriptions?, on the site WordPress.org Forums:
Hey @anphira This is a fantastic question, and one that we anticipated for sure. The…

Posted a reply to I can’t disconnect stripe accounts, on the site WordPress.org Forums:
Hey @hawkservice Happy to help, here. When you connect to Stripe from StellarPay, what's going…

Posted a reply to failing webhook endpoint, on the site WordPress.org Forums:
Hey @sharonmay I'm still digging into this while I wait to hear back from you,…

Posted a reply to failing webhook endpoint, on the site WordPress.org Forums:
Hey @sharonmay ! Glad you reached out, here! StellarPay, as a part of connecting to…

Posted a reply to Cart Appears Disabled After Installing StellarPay, on the site WordPress.org Forums:
Hey @brooksnt I am going to mark this issue as "resolved" here because we were…

Posted a reply to Cart Appears Disabled After Installing StellarPay, on the site WordPress.org Forums:
Following up publicly here just so everyone stays in the loop: we've isolated this down…

Posted a reply to Cart Appears Disabled After Installing StellarPay, on the site WordPress.org Forums:
Interesting. My test site has Cart and Checkout Blocks, already.The only thing I can think…

Posted a reply to Cart Appears Disabled After Installing StellarPay, on the site WordPress.org Forums:
Hey @brooksnt Glad you reached out, for sure. I just double checked on a test…

Posted a reply to Difficulty Ending UTM Add-In subscription, on the site WordPress.org Forums:
Also, the website betterclicktotweet.com still exists, but I bet you purchased back when I was…

Posted a reply to Difficulty Ending UTM Add-In subscription, on the site WordPress.org Forums:
Hey @lifeishotblog ! Wow, this is a shocking message to get, and I feel pretty…

Posted a reply to How to Customize the ‘Via’ Text in Shared Tweets?”, on the site WordPress.org Forums:
Hi there! There are two ways to exclude the "via" in a Better Click To…

Posted a reply to Great support, on the site WordPress.org Forums:
Hey @jane-shakespeare ! Great to hear that Matheus was able to take care of you,…

Posted a reply to Prolific Spammers, on the site WordPress.org Forums:
Hey @swmarlow First, I do appreciate the feedback here. I was *confident* that we didn't…

Posted a reply to Site Health Tools Critical Issue, on the site WordPress.org Forums:
Hey @lowthian ! Somehow this slipped through the cracks and I'm just now seeing it.…

Posted a reply to Great support, on the site WordPress.org Forums:
Thanks so much for taking the time to write this review! We really appreciate it!

Posted a reply to Solid mail is super, on the site WordPress.org Forums:
Very glad to hear this! Thanks so much for taking the time to post a…

Posted a reply to Inadivertly changes .htaccess configuration, on the site WordPress.org Forums:
Hey @martins56 ! First, thanks for testing out the plugin for clients! (buckle up for…

Posted a reply to Gone with the wind, on the site WordPress.org Forums:
Hey @senjoralfonso! A lot of things to respond to here, so pardon the novel of…

Posted a reply to Issue with Plugin: Passwords Containing % Sign, on the site WordPress.org Forums:
Hey folks!Apologies, we misread the first reply here and thought you were referring to a…

Posted a reply to SMTP Details not working, on the site WordPress.org Forums:
Hey @akashbelokar ! We just relaunched this plugin with an all new interface and some…

Posted a reply to Great plugin and exceptional support, on the site WordPress.org Forums:
Hi @drorli! We're thrilled you had this experience with both the product and our team.…

Posted a reply to Enhancing Plugin Functionality: Implementing Exclusion Feature for User-Specifie, on the site WordPress.org Forums:
Hi @neversaynever504 Happy to provide a bit of context for this! It’s an established best…

Posted a reply to Duplicate entry for key ‘ip__time’ in wp_itsec_dashboard_lockouts, on the site WordPress.org Forums:
Hey @galbaras ! Where are you seeing that error? Just in a log? or somewhere…

Posted a reply to Solid Security Basic9.3.2, on the site WordPress.org Forums:
Hi @htchr ! Please open a support request for this if you haven't already! We…

Posted a reply to Two Factor option doesn’t work, on the site WordPress.org Forums:
@stefangroenveld We have staff that show up at approximately 3AM Eastern US time on Monday…

Posted a reply to Two Factor option doesn’t work, on the site WordPress.org Forums:
Hi @stefangroenveld! I just scoured our support forum (both for the basic and pro versions…

Posted a reply to Solid Security Basic9.3.2, on the site WordPress.org Forums:
Hey @equanimityes apologies for my lack of clarity! I see that you're right. In order…

Posted a reply to Solid Security Basic9.3.2, on the site WordPress.org Forums:
Hi @yuyu009! Very glad you reached out! What you are seeing is a result of…

Posted a reply to horrendous plugin AVOID!, on the site WordPress.org Forums:
Hey @morphman! I checked, and I don't see a support ticket here or on our…

Posted a reply to Not great., on the site WordPress.org Forums:
Hey @mikejkelley! I see by the number of times that you edited this review, and…

Posted a reply to Duplicate entry for key ‘ip__time’ in wp_itsec_dashboard_lockouts, on the site WordPress.org Forums:
Hey @galbaras! Out of curiosity, where are you seeing the error here? Is it displayed…

Posted a reply to Better click to tweet not showing up, on the site WordPress.org Forums:
Hi there! If it's showing up for me (a new visitor to your site) but…

Posted a reply to Better click to tweet not showing up, on the site WordPress.org Forums:
Hi there! I am seeing the boxes show up. Here's an image of what I…