Profiles

Posted a reply to [GiveWP - Donation Plugin and Fundraising Platform] User Account, on the site WordPress.org Forums:
Hi @flamand! Welcome to the GiveWP family! Accounts on givewp.com are for paying customers of…

Posted a reply to Lost password, on the site WordPress.org Forums:
Hey @kwildmoon Definitely reach out at https://givewp.com/contact-us/ And select the "I have a question about…

Posted a reply to Latest update causes fatal errors, on the site WordPress.org Forums:
Hey folks, I'm the head of support here, and I wanted to personally weigh in.…

Posted a reply to Free version not really usable, on the site WordPress.org Forums:
Hey @mballew! I'm trying to understand here. You were looking for a way to accept…

Posted a reply to Too many issues, on the site WordPress.org Forums:
Hey @trellalb! I just dug in a bit in our priority support channel, here. It's…

Posted a reply to WordPress database error Deadlock found when trying to get lock, on the site WordPress.org Forums:
Hi @anshu247! Glad you reached out, for sure. I've just attempted to replicate an issue…

Posted a reply to Solid Security Basic update error, on the site WordPress.org Forums:
Hi @ralfferrari! That sounds like there was some downtime for either Cloudflare or the servers…

Posted a reply to Amazing support, on the site WordPress.org Forums:
Thanks so much for the kind words. It really means a lot!

Posted a reply to GiveWP and Square – CC Input Field Not Clickable???, on the site WordPress.org Forums:
Hey @tshanehutton! We're actually not allowed by forum rules to assist with paid add-ons here.…

Posted a reply to Website not accessible after update to better-wp-security, on the site WordPress.org Forums:
@webfolk Absolutely do open a ticket with priority support if you have not already. @jedes…

Posted a reply to On-boarding is broken?, on the site WordPress.org Forums:
Hey @crdunst! Definitely appreciate you reaching out here. That's not the experience we want at…

Posted a reply to Service worked perfect after migration, on the site WordPress.org Forums:
Thanks @anreasnoll! We really appreciate you taking the time to reach back out, and write…

Posted a reply to HIDE BACKEND, on the site WordPress.org Forums:
Hey @rbsalonofficial! Apologies for the slow turnaround on this. I just tested on my own…

Posted a reply to Can’t turn off site scheduling and notifications screen is blank, on the site WordPress.org Forums:
Hey @caordawebsol! We have a handful of reports of similar behavior, and are trying to…

Posted a reply to Website not accessible after update to better-wp-security, on the site WordPress.org Forums:
Oh, dang. Shane already replied! Oh well, you get it twice. :-)

Posted a reply to Website not accessible after update to better-wp-security, on the site WordPress.org Forums:
Hey folks! In talking with our lead developer, we're still unsure exactly what could cause…

Posted a reply to Website not accessible after update to better-wp-security, on the site WordPress.org Forums:
Hey folks! We're all trickling into the offices around here (we're distributed all over the…

Posted a reply to TypeError: Argument 1 passed to Match_Target::for_user() must be a WP_USER, on the site WordPress.org Forums:
Woo hoo! This should be 100% resolved in the latest release. If you're seeing differently,…

Posted a reply to Deprecation warnings galore on php 8.1, on the site WordPress.org Forums:
Confirmed! Thanks @nlpro for the help! If you're seeing any spots where there are 8.2…

Posted a reply to Cannot hide backoffice access, on the site WordPress.org Forums:
Hey @ali2xja First, go ahead and update to the latest version of the plugin to…

Posted a reply to Your Site is Experiencing a Technical Issue, on the site WordPress.org Forums:
Hey @johntafur I am not able to load that site very well at all, it's…

Posted a reply to Security > User Security is Blank, on the site WordPress.org Forums:
Hey @toad78 ! That's certainly not what we'd want. I just tested on a test…

Posted a reply to Really awful plugin and terrible support, on the site WordPress.org Forums:
Hey Tim, Following up here (a few days, several back-and-forths on your priority ticket including…

Posted a reply to Really awful plugin and terrible support, on the site WordPress.org Forums:
Hey @bitforgood You're a bit outside of our normal refund policy, but you definitely reached…

Posted a reply to iThemes Security Site scan failed, on the site WordPress.org Forums:
Hi @scr1921 ! That particular error message is saying that you've exceeded the rate limit,…

Posted a reply to Locked Out, on the site WordPress.org Forums:
Hey @lonwofl10 Following up here to make sure you're all set! We're happy to help…

Posted a reply to iThemes Security preventing admin from changing users’ passwords, on the site WordPress.org Forums:
Hi @drhnews! Following up here to make sure you're all set. I also just tried…

Posted a reply to File Change warning after update, on the site WordPress.org Forums:
@michaelpersch @isidore1964 @therese3 Thanks for the feedback here. With the impending rebrand to SolidWP, we're…

Posted a reply to Problems with the file change detection feature, on the site WordPress.org Forums:
Hi @cp_so ! Apologies for the abysmal turnaround on replying here! This message somehow slipped…

Posted a reply to Disable “create user” (user registration) after donation, on the site WordPress.org Forums:
That should not have happened. I misread the initial post there thinking that you manually…

Posted a reply to Disable “create user” (user registration) after donation, on the site WordPress.org Forums:
Hi @longwhitedigital It's a bit of a long answer, here, but the short version is…

Posted a reply to PayPal is currently NOT connected., on the site WordPress.org Forums:
Please give them a call at 888-350-2387 and PayPal should be able to help. They've…

Posted a reply to PayPal Standard to PayPal Donations, on the site WordPress.org Forums:
They have not announced a date, but it's definitely going to eventually be sunset, so…

Posted a reply to Premium style button color not working, on the site WordPress.org Forums:
Hey @thezanyprogressive Apologies for the slow turnaround here! I'm happy to have a look, but…

Posted a reply to Created site break Error Thrown, on the site WordPress.org Forums:
Hey @helpmelisa ! That's certainly not what we want! We've got lots of folks using…

Posted a reply to PayPal Standard to PayPal Donations, on the site WordPress.org Forums:
Hey @sdarnowsky Is the number you called 888-350-2387? That should get you to the correct…

Posted a reply to Unable to uninstall Give – Recurring Donations plugin, on the site WordPress.org Forums:
hi @siobhanpepper ! To uninstall the recurring donations add-on, temporarily reinstall and activate the main…

Posted a reply to Q: Donation methods, on the site WordPress.org Forums:
Hey @mballew ! That's a great feature request! We do not currently support that, and…

Posted a reply to Conflict with Avada Theme, on the site WordPress.org Forums:
Hi @germars ! We're actually not allowed by forum rules to support premium add-ons on…

Posted a reply to Fatal Error Unknown or bad timezone (America/Los_Angeles), on the site WordPress.org Forums:
Hi @alangarcia88 That's certainly not what we want! I just attempted to replicate what you…

Posted a reply to 183 emails in 12 hours – and they keep coming!, on the site WordPress.org Forums:
@digittalpi ah yes that clears things up. That's an email sent by the plugin for…

Posted a reply to 183 emails in 12 hours – and they keep coming!, on the site WordPress.org Forums:
Hey @digittalpi ! Well that's certainly not intentional! It sounds like something has gone majorly…

Posted a reply to Version 2.29.1 Gives me an error, on the site WordPress.org Forums:
Hey @calebprenger85 That's certainly not what we want! Apologies for the slow turnaround on this…

Posted a reply to Oxygen Builder Support, on the site WordPress.org Forums:
Hey @ladydev! The only known issues with Oxygen builder relate to our (premium) Peer-to-Peer add-on…

Posted a reply to Right after a fundraising dinner they crashed our website, on the site WordPress.org Forums:
Hey @antisemitism I'm the head of support here (and also the head of Quality Assurance)…

Posted a reply to Assistance Request: Customizing CSS for GiveWP Classic Form Styling, on the site WordPress.org Forums:
Hey @lokangeric ! Welcome to the GiveWP family. We're super glad to have you. I…

Posted a reply to WORKS WITH STRIPE NOT WITH PAYPAL, on the site WordPress.org Forums:
Hey @webguy411 ! I share your frustration here with how difficult it is to set…

Posted a reply to AWFUL Spam transactions with no way to fix, on the site WordPress.org Forums:
Hi there @antiracismdaily That's certainly not what we like to hear! I'm the head of…

Posted a reply to Great but, on the site WordPress.org Forums:
Hey @willoftheweb I replied over on the support request you made, So I won't repeat…

Posted a reply to Great but, on the site WordPress.org Forums:
I actually appreciate you reaching out, and let me be the first to agree with…