WordPress.org

Posted a reply to Passcode when opening the app, on the site WordPress.org Forums:
Hi, Sorry about the delay. Could you please send the log files from the device…

2 weeks ago

Posted a reply to Passcode when opening the app, on the site WordPress.org Forums:
Hi, Sorry about the delay. What version of key are you on? What operating system…

2 weeks ago

Posted a reply to cant take backup, buttons and whole screen disabled., on the site WordPress.org Forums:
Hi, This is not a known issue. Could you try in another browser? with all…

2 months ago

Posted a reply to Can I use the Migrator add-on to check if a backup is fully functional?, on the site WordPress.org Forums:
Hi, If the files are corrupt you would not be able to open them. You…

3 months ago

Posted a reply to Backup stalling on a particular file, on the site WordPress.org Forums:
Hi, Are there any errors in your PHP error log? Best Wishes, Ashley

3 months ago

Posted a reply to Backup to Google Drive Fails Every Time, on the site WordPress.org Forums:
Hi, Sorry for the delay over the weekend. Have you got this working? From your…

3 months ago

Posted a reply to Using UDP to move sites from WHM to cpanel host, on the site WordPress.org Forums:
Hi, Sorry about the delay over the weekend. We are not allowed to support premium…

3 months ago

Posted a reply to Folder generated on site hosting server, on the site WordPress.org Forums:
Hi, Do you mean the updraft folder? This folder is used to place the backup…

3 months ago

Posted a reply to UpdraftPlus backup won’t complete, on the site WordPress.org Forums:
Hi, Is there anything else to the logs? It appears to cut off, the last…

3 months ago

Posted a reply to Is this plugin still working?!, on the site WordPress.org Forums:
Hi, Do you have an extension in FireFox that maybe blocking it? Or do you…

3 months ago

Posted a reply to Dashboard not loading after updraft plus is installed, on the site WordPress.org Forums:
Hi, Could you turn on WP_DEBUG in your wp-config.php and check your error logs? Also…

3 months ago

Posted a reply to Errors with Google Drive, on the site WordPress.org Forums:
Hi, That message indicates that the CURL request is timing out Could you check with…

3 months ago

Posted a reply to “delete old directories” destroyed my website, on the site WordPress.org Forums:
Hi, What version of WordPress are you running? The functions it's trying to call there…

3 months ago

Posted a reply to admin.php text domain consistency, on the site WordPress.org Forums:
Hi, Thank you for reporting this. We have now corrected this in our development version…

3 months ago

Posted a reply to Is this plugin still working?!, on the site WordPress.org Forums:
Hi, No this plugin is not dead. If the buttons in UpdraftPlus do not work…

3 months ago

Posted a reply to Dropbox file, on the site WordPress.org Forums:
Hi, Sorry about the delay Yes that is correct, as your site grows you may…

3 months ago

Posted a reply to UpDraftPlus error, on the site WordPress.org Forums:
Hi, Do you have a custom theme or code any where on your site? Could…

3 months ago

Posted a reply to Are these trash files?, on the site WordPress.org Forums:
Hi, Yes its fine to remove these files, anything important will be recreated. Also if…

3 months ago

Posted a reply to Plugin Has Simply Disappeared…What The Heck?!, on the site WordPress.org Forums:
Hi, Sorry for the delay. It's likely that when WordPress was updating the plugin it…

3 months ago

Posted a reply to Combine backup files + rename file names, on the site WordPress.org Forums:
Hi, It's currently not possible to combine these backups into one zip file. As it…

4 months ago

Posted a reply to define(‘DISABLE_WP_CRON’, true);, on the site WordPress.org Forums:
Hi, Sorry about the delay. You can add the following to your wp-config.php to disable…

4 months ago

Posted a reply to HAS KEYY BEEN HACKED??!!, on the site WordPress.org Forums:
Hi Jim, Sorry for the delay. Keyy has not been hacked and also it's not…

5 months ago

Posted a reply to Getting the “UpdraftPlus settings” popup every time I view my Plugins page, on the site WordPress.org Forums:
Hi, Sorry for the delay. That popup should never appear if you've dismissed it. So…

5 months ago

Posted a reply to Updraft Clone Suspicious File Alert, on the site WordPress.org Forums:
Hi, Sorry about the delay over the weekend. Yes that file and base64 encoded logo…

5 months ago

Posted a reply to Backup folder in Dropbox is empty, on the site WordPress.org Forums:
Hi, Sorry for the delay over the weekend. Please could you send us a copy…

6 months ago

Posted a reply to Great backup tool, on the site WordPress.org Forums:
Hi, Thanks for using UpdraftPlus. If you've disabled WP Cron and have your own Cron…

6 months ago

Posted a reply to Testing free version with Google Drive, on the site WordPress.org Forums:
Hi, Please could you send us a copy of the backup log? This can be…

6 months ago

Posted a reply to Does the free version back up content?, on the site WordPress.org Forums:
Hi, Sorry for the delay, this seems to have gotten lost in the forum. The…

7 months ago

Posted a reply to Error message, but backups are occurring?, on the site WordPress.org Forums:
Hi, So that warning explains that you have the define DISABLE_WP_CRON somewhere in your install…

7 months ago

Posted a reply to Woocommerce Analytics Pro 1.6.0 conflicts with UpdraftPlus, on the site WordPress.org Forums:
Hi, Are you saying that when you have the above plugin active it causes the…

7 months ago

Posted a reply to for use on admin users only, on the site WordPress.org Forums:
Hi, Yes that is possible via the premium version. WordPress forums rules do not allow…

7 months ago

Posted a reply to 2 out of 4 websites will not register with phone App, on the site WordPress.org Forums:
Hi, Could you open a re-establish identity request here: https://getkeyy.com/re-establish-identity/ Best Wishes, Ashley

7 months ago

Posted a reply to You have not yet connected Keyy to this website, on the site WordPress.org Forums:
Hi, Sorry for the delay. I got your support request with the logs and I've…

8 months ago

Posted a reply to You have not yet connected Keyy to this website, on the site WordPress.org Forums:
Hi, Sorry for the delay. Could you open a support request via the app, this…

8 months ago

Posted a reply to Authorized Google Drive but backups being saved to server, on the site WordPress.org Forums:
Hi, Sorry for the delay. Could you please send us the latest backup log with…

8 months ago

Posted a reply to Restoring database but getting migration error, on the site WordPress.org Forums:
Hi, Sorry for the delay. Could you check that the backup your trying to restores…

8 months ago

Posted a reply to 2 out of 4 websites will not register with phone App, on the site WordPress.org Forums:
Hi, Sorry about the delay over the weekend. I'm not sure if your the same…

8 months ago

Posted a reply to Can I only restore the custom CSS rather than the whole website?, on the site WordPress.org Forums:
Hi Graham, The database will be completely overwritten by the content that is in the…

9 months ago

Posted a reply to Hosting migration restire error, on the site WordPress.org Forums:
Hi, Sounds like you've resolved your issue with the first message. The second message is…

9 months ago

Posted a reply to Authentication Required., on the site WordPress.org Forums:
Hi Warren, I've not yet recieved a reply? can you check the email has sent?…

9 months ago

Posted a reply to Authentication Required., on the site WordPress.org Forums:
Hi Warren, I've replied via that ticket do check your emails. Best Wishes, Ashley

9 months ago

Posted a reply to Authentication Required., on the site WordPress.org Forums:
Hi Warren, Keyy doesn't require your WordPress username and password, I believe this message is…

9 months ago

Posted a reply to Fatal error after upgrade, on the site WordPress.org Forums:
Hi, Sorry about this, it seems that function is only available in WordPress 4.7.0+ We…

10 months ago

Posted a reply to Staging Site, on the site WordPress.org Forums:
Hi, You will need to register the staging site with your Keyy account. Do this…

10 months ago

Posted a reply to Disable Automated Backups with wp-config Hardcoded Constant?, on the site WordPress.org Forums:
Hi James, Sorry for the delay. This can be done via a WordPress filter. "updraftplus_boot_backup"…

11 months ago

Posted a reply to “PHP Warning: filesize(): stat failed” throughout debug.log, on the site WordPress.org Forums:
Hi, Yes it's fine the logs do not contain anything sensitive. Best Wishes, Ashley

11 months ago

Posted a reply to Wp cron?, on the site WordPress.org Forums:
Hi, Sorry for the delay, this topic seems to have got buried. Yes that tutorial…

11 months ago

Posted a reply to Restoring Backup Has No Effect, on the site WordPress.org Forums:
Hi, Sorry for the delay. If you have the backup file you want to restore…

11 months ago

Posted a reply to Too Many DB backups, on the site WordPress.org Forums:
Hi, Sorry for the delay. Could you send us the latest backup log, the contents…

11 months ago

Posted a reply to Wp cron?, on the site WordPress.org Forums:
Hi, This page should be helpful for you: https://updraftplus.com/faqs/can-i-run-backups-from-the-shell/ Best Wishes, Ashley

11 months ago