WordPress.org

Posted a reply to Keyy ‘waiting for a response from the server’, on the site WordPress.org Forums:
Hi, If you open a request here https://getkeyy.com/premium-support/ You can then send me the email…

2 weeks ago

Posted a reply to Keyy ‘waiting for a response from the server’, on the site WordPress.org Forums:
Hi, On the current version no sadly, but the next version does. Without the logs…

2 weeks ago

Posted a reply to Keyy ‘waiting for a response from the server’, on the site WordPress.org Forums:
Hi, Sorry for the issues your having this could be REST related. Could you please…

2 weeks ago

Posted a reply to Can’t login, on the site WordPress.org Forums:
Hi Dylan, Sorry they seem to have picked up some hidden characters when I copied…

2 weeks ago

Posted a reply to Help, can’t login, on the site WordPress.org Forums:
Hi, Ok so you've logged in? and now have Keyy disabled Before your phone broke…

2 weeks ago

Posted a reply to Help, can’t login, on the site WordPress.org Forums:
Hi, Can you expand on "crashed"? has the app crashed or has your phone broke?…

2 weeks ago

Posted a reply to Falls back to login page on code scan, on the site WordPress.org Forums:
Hi, Could you open up a support request using the "report a problem" feature in…

2 weeks ago

Posted a reply to Can’t get it to work, on the site WordPress.org Forums:
Hi, Could you use the "report a problem" feature in the app so that we…

2 weeks ago

Posted a reply to Unable to login after disabling Keyy, on the site WordPress.org Forums:
Hi, Would you be able to send a link to the website? What version of…

4 weeks ago

Posted a reply to Keyy not logging out automatically, on the site WordPress.org Forums:
Hi, This isn't currently possible with the current version of Keyy. I will add this…

4 weeks ago

Posted a reply to ‘Code required’ error message, on the site WordPress.org Forums:
Hi, Could you open up a support request using the "report a problem" in the…

1 month ago

Posted a reply to Keyy & JetPack Protect “Conflict”, on the site WordPress.org Forums:
Hi, Sorry for the delay can you use the "report a problem" feature in the…

1 month ago

Posted a reply to ‘Code required’ error message, on the site WordPress.org Forums:
Hi, This sounds like you have some sort of two factor authentication plugin installed that…

1 month ago

Posted a reply to Code not displayed, on the site WordPress.org Forums:
Hi, What browser are you using? I just visited the page you linked and I…

1 month ago

Posted a reply to signature invalid, on the site WordPress.org Forums:
Hi, What version of the Android app? are you running. There was an issue with…

1 month ago

Posted a reply to Invalid Code Scanned No Host, on the site WordPress.org Forums:
Hi, Could you open the developer console on the page with QR code and check…

1 month ago

Posted a reply to iOS App Feature Request, on the site WordPress.org Forums:
Hi, So the iOS app when first launched (after signup or if sign up is…

2 months ago

Posted a reply to Changelog details for versions 1.13.2 and 1.13.3, on the site WordPress.org Forums:
Hi, There is only one change between version 1.13.2 and 1.13.3 This is in the…

2 months ago

Posted a reply to Import/export settings not working, on the site WordPress.org Forums:
Hi, Could you check the version number in the export settings file and post that…

2 months ago

Posted a reply to No action button showing, on the site WordPress.org Forums:
Hi, Could you tell me what UpdraftPlus version you are running? Also what Web Browser…

2 months ago

Posted a reply to Cannot Change account for remote dropbox storage, on the site WordPress.org Forums:
Hi, What version of UpdraftPlus are you on? If your UpdraftPlus install is currently connected…

2 months ago

Posted a reply to Woops. Enabled SSL and only have non-SSL backups!, on the site WordPress.org Forums:
Hi, You should be able to click through that warning and continue with the restore.…

2 months ago

Posted a reply to re authenticating dropbox everyime settings change, on the site WordPress.org Forums:
Hi Michael, Sorry for the delay, can you confirm if your using a custom Dropbox…

2 months ago

Posted a reply to Won’t let me restore database backup, on the site WordPress.org Forums:
Hi Michael, Glad you resolved that. Could you check that your site url/home is actually…

2 months ago

Posted a reply to Won’t let me restore database backup, on the site WordPress.org Forums:
Hi Michael, So any new backups you make will be from the https url so…

2 months ago

Posted a reply to Won’t let me restore database backup, on the site WordPress.org Forums:
Hi Michael, Have you recently upgraded your site from http to https? Best Wishes, Ashley

2 months ago

Posted a reply to Backup was unsuccessful, on the site WordPress.org Forums:
Hi Kev, Glad that resolved the issue. Any other questions please don't hesitate to ask.…

2 months ago

Posted a reply to Backup was unsuccessful, on the site WordPress.org Forums:
Hi Kev, Could you try to re-authorise your connection to Dropbox and take a manual…

2 months ago

Posted a reply to Logging Out Problem, on the site WordPress.org Forums:
Hi, Have you got any redirect plugins/rules on your WordPress install? Best Wishes, Ashley

2 months ago

Posted a reply to Getting Error presumably after WP update, on the site WordPress.org Forums:
Thanks, can you send the log file from this latest backup? The second screenshot you…

3 months ago

Posted a reply to Getting Error presumably after WP update, on the site WordPress.org Forums:
Hi David, Looking at the log file you sent, the backup was successful and uploaded…

3 months ago

Posted a reply to Getting Error presumably after WP update, on the site WordPress.org Forums:
Hi David, Please could you send us a copy of the latest backup log where…

3 months ago

Posted a reply to [REQ] Show size of Backup file, on the site WordPress.org Forums:
Hi, You can actually see this information and more in the existing backups tab, if…

3 months ago

Posted a reply to Cannot save settings, on the site WordPress.org Forums:
Hi Steve, I'm not sure if there are any known conflicts, but can you temporarily…

4 months ago

Posted a reply to Cannot save settings, on the site WordPress.org Forums:
Ok, what host are you with? You could try the solution here about adding these…

4 months ago

Posted a reply to Cannot save settings, on the site WordPress.org Forums:
Hi Steve, could you try some of the solutions in this link for fixing login…

4 months ago

Posted a reply to Cannot save settings, on the site WordPress.org Forums:
Hi Steve, Can you try clearing the cookies or logging in via incognito mode? Best…

4 months ago

Posted a reply to Cannot save settings, on the site WordPress.org Forums:
Ok thanks, Could you try to replace the file with a new copy from a…

4 months ago

Posted a reply to Cannot save settings, on the site WordPress.org Forums:
Hi Steve, That file "admin-ajax.php" is a WordPress file that Updraftplus needs in order to…

4 months ago

Posted a reply to Cannot save settings, on the site WordPress.org Forums:
Hi Steve, Could you confirm what version of UpdraftPlus you are using? Could you also…

4 months ago

Posted a reply to Reducing resumption interval, on the site WordPress.org Forums:
Hi, Please could you send us a copy of the latest backup log where this…

4 months ago

Posted a reply to Copy of website files stored in Updraft folder, on the site WordPress.org Forums:
Hi, When creating a backup as most remote storage options don't have the ability to…

4 months ago

Posted a reply to 1.12.35 update getting error 500, on the site WordPress.org Forums:
Hi, At what point do you get the 500 error? e.g backup, restore etc Best…

5 months ago

Posted a reply to Wrong Plugins, on the site WordPress.org Forums:
Hi, The backup file you are restoring are you sure it is from the correct…

5 months ago

Posted a reply to Creepy error when backing up, on the site WordPress.org Forums:
Hi, The backup log you provided shows no errors. Is that the correct log for…

5 months ago

Posted a reply to Backups stopped 2/26, on the site WordPress.org Forums:
Hi, In order to help resolve the issue I would need a backup log from…

5 months ago

Posted a reply to How many daily scheduled backups should I retain of my WordPress site?, on the site WordPress.org Forums:
Hi, The backup scheduale and the amount retained are different for everyone and would be…

5 months ago

Posted a reply to When file sizes are too big for Updraft to handle, on the site WordPress.org Forums:
Hi, In the UpdraftPlus settings, under the remote storage options there is a section "Include…

5 months ago

Posted a reply to Unable to complete Backup, on the site WordPress.org Forums:
Hi, The attached log file shows no errors, but it seems incomplete can you confirm…

5 months ago