Profiles

Posted a reply to Hacked favicon.ico file not flagged as an issue, on the site WordPress.org Forums:
Hi. We purposely do not mark ico files as hacked. ICO or other such files…

Posted a reply to Great Integration with Cloudways, on the site WordPress.org Forums:
Thank you. Appreciate your quick reply. We are here to assist you so please feel…

Posted a reply to Can’t Update NOR Deletyee, on the site WordPress.org Forums:
We do not restrict this in anyway. Can you please tell us the webhost you…

Posted a reply to MalCare Pro Subscription, on the site WordPress.org Forums:
Closing ticket because of lack of reply.

Posted a reply to Not working – error message, on the site WordPress.org Forums:
Thanks

Posted a reply to Not working – error message, on the site WordPress.org Forums:
Hi Can you please share the URL of your site. We will check the exact…

Posted a reply to MalCare Pro Subscription, on the site WordPress.org Forums:
Hi, We can see that the Pro plugin is not active on your site. Can…

Posted a reply to So many hits on /wp-cron.php, on the site WordPress.org Forums:
There are many reasons for wp-cron to trigger. This does not have you to be…

Posted a reply to 3 Login Protection Questions, on the site WordPress.org Forums:
Hi, Thank you for using our plugin. * MalCare is auto-configured with firewall, scanning and…

Posted a reply to Bot protection not playing well with cloudways, on the site WordPress.org Forums:
Closing ticket as we got no reply.

Posted a reply to Really like it, but it’s not a clone, it’s a merge, on the site WordPress.org Forums:
We purposely do not delete anything from the destination site. In the absence of proper…

Posted a reply to Deception, on the site WordPress.org Forums:
We consistently find malware missed by all other scanners. Other scanners use very basic techniques…

Posted a reply to Spam and scam, on the site WordPress.org Forums:
If we are signalling that your site is hacked, then we are > 90% sure…

Posted a reply to BlogVault is Excellent BUT…., on the site WordPress.org Forums:
Hi. We accept all international credit/debit cards. We also have support for PayPal. What payment…

Posted a reply to No protection for free, only scan, on the site WordPress.org Forums:
Hi Roman, Yes, we do provide a number of mechanisms through which the firewall protects…

Posted a reply to No protection for free, only scan, on the site WordPress.org Forums:
Hi, We provide a whole range of protection for your site through our firewall. Unfortunately…

Posted a reply to Migration does not finish, on the site WordPress.org Forums:
Hi, We were facing issues while syncing your site. We were unable to connect with…

Posted a reply to Cpanel to plesk obsidian 18, on the site WordPress.org Forums:
For Plesk based systems we recommend using the FTP/SFTP options.

Posted a reply to index.php?pubkey=, on the site WordPress.org Forums:
Closing the ticket as no reply for 2 weeks.

Posted a reply to Does not work at all. Cannot even tell why., on the site WordPress.org Forums:
We did scan your site and did find malware (more than 5 files). We are…

Posted a reply to completely useless, on the site WordPress.org Forums:
Bettina, We have purposely kept the product simple. We automatically configure the firewall based on…

Posted a reply to Easy, Smooth, on the site WordPress.org Forums:
Thank you. I really appreciate it. We are here to assist you.

Posted a reply to Easy, Smooth, on the site WordPress.org Forums:
Thank you. We appreciate the kind words. If you could share how you came across…

Posted a reply to Promo plugin for paid service, on the site WordPress.org Forums:
Hi, We have no intention to misguide anyone. We clearly mention it in our Plugin…

Posted a reply to Everything fine, on the site WordPress.org Forums:
Ideally the internal links should be rewritten correctly. Can you please share more details of…

Posted a reply to Erreur incompris, on the site WordPress.org Forums:
Hi, Can you please share a screenshot of what you see. Thanks Akshat

Posted a reply to DYNDNS on local machine, on the site WordPress.org Forums:
Hi Reinhard, You can use something like ngrok to do so. It makes it easy…

Posted a reply to Upgrade to clean., on the site WordPress.org Forums:
Thank you. Have a great day

Posted a reply to Slow scan and asks to upgrade to clean., on the site WordPress.org Forums:
Hi, We have clearly mentioned that it is a paid service to clean in the…

Posted a reply to Worked great!, on the site WordPress.org Forums:
Thank you. Can you please tell us a bit more about the attributes that did…

Posted a reply to Sorry, we cannot complete this action., on the site WordPress.org Forums:
Hi We had an issue with our servers. If you could retry, the process will…

Posted a reply to ‘Migrate Successful’ but plugins and themes are not moving over, on the site WordPress.org Forums:
Closing the ticket

Posted a reply to Cannot Migrate to Digitalocean, on the site WordPress.org Forums:
Closing the ticket.

Posted a reply to Cannot Migrate to Digitalocean, on the site WordPress.org Forums:
Closing the ticket

Posted a reply to WoW!, on the site WordPress.org Forums:
Thank you. Can you please share how you found this plugin. It will help us…

Posted a reply to Cannot get it to work. Any Error log?, on the site WordPress.org Forums:
Sorry. What do you mean by "Ticket 197368" created?

Posted a reply to Cannot get it to work. Any Error log?, on the site WordPress.org Forums:
Hi Sumukha, Can you please try once more in a test environment and let me…

Posted a reply to Extended multibyte chars are not respected, on the site WordPress.org Forums:
Hi What is the source site for this migration? Thanks

Posted a reply to ‘Migrate Successful’ but plugins and themes are not moving over, on the site WordPress.org Forums:
@plumdevelopers It looks like the site is working fine on SiteGround now. Did you change…

Posted a reply to Site did not migrate, on the site WordPress.org Forums:
Since the site is loading fine now, I am closing the ticket. Thanks