Profiles

Posted a reply to Sharing Buttons Not Showing, on the site WordPress.org Forums:
Hi there, We're unfamiliar with that plugin. If it is minifying AddThis assets, perhaps you…

Posted a reply to DNS lookup, on the site WordPress.org Forums:
Thanks for the kind words! Unfortunately there is not a way to turn off the…

Posted a reply to Why no Buttons?, on the site WordPress.org Forums:
Hi there, You can change the label "Shares" to anything you'd like. It isn't automatically…

Posted a reply to Why no Buttons?, on the site WordPress.org Forums:
Hi there, There are a couple of issues with the code you added. 1) It…

Posted a reply to Uncaught TypeError: (t.data || “”).search is not a function error, on the site WordPress.org Forums:
@newview08 - That error typically appears when someone has a privacy-related browser extension (ad blocker…

Posted a reply to Doesn’t work, on the site WordPress.org Forums:
Hi there, Could you send over your site's URL so that we can investigate the…

Posted a reply to broken script snippet in v6.1.6, on the site WordPress.org Forums:
@stason - Just wanted to let you know that version 6.1.8 of the plugin has…

Posted a reply to Malformed start tag, on the site WordPress.org Forums:
Hi there, Thanks for reaching out! I've reported this to our plugin developer team for…

Posted a reply to Plugin Error on AMP, on the site WordPress.org Forums:
Hi Nicos, That html tag attribute is added by our WP plugin (rather than our…

Posted a reply to is this plugin GDPR compliance?, on the site WordPress.org Forums:
Hi there, You would need to implement your own cookie consent notice. AddThis cannot provide…

Posted a reply to rat bo ich ch nguoi dung, on the site WordPress.org Forums:
Cảm ơn vì bạn đã phản hồi! Vui mừng khi biết rằng bạn đang tận…

Posted a reply to broken script snippet in v6.1.6, on the site WordPress.org Forums:
Hi there, Thanks for reaching out to let us know! I've just submitted a bug…

Posted a reply to Dashboard Analytics/Tools, on the site WordPress.org Forums:
Hi there, If you choose the Past 72 Hours view within analytics, you'll be able…

Posted a reply to Floating Follow Buttons not Showing, on the site WordPress.org Forums:
Hi there, It looks like the top yellow bar on your site is covering the…

Posted a reply to Hard Refresh Required For Sharing To Appear, on the site WordPress.org Forums:
Thanks for the update, Alex! I'm glad you were able to track down the cause…

Posted a reply to Move Icons, on the site WordPress.org Forums:
Hi there, Most WordPress themes would have a Custom CSS section where you could add…

Posted a reply to Move Icons, on the site WordPress.org Forums:
I took a look at the site again on my laptop screen (Macbook Pro), rather…

Posted a reply to Move Icons, on the site WordPress.org Forums:
Thanks for adding it back so that I could take a look. Honestly, I'm not…

Posted a reply to Move Icons, on the site WordPress.org Forums:
Did you disable the follow buttons? I'm not currently seeing them on the site.

Posted a reply to Move Icons, on the site WordPress.org Forums:
Hi there, Have you already moved the buttons to the bottom (from the top)? When…

Posted a reply to Hard Refresh Required For Sharing To Appear, on the site WordPress.org Forums:
Hi Alex, Thanks for checking. We haven't had any other reports of outages or intermittent…

Posted a reply to Hard Refresh Required For Sharing To Appear, on the site WordPress.org Forums:
Hi Alex, Sorry for the delayed reply! I've checked into this with our engineering team…

Posted a reply to Hard Refresh Required For Sharing To Appear, on the site WordPress.org Forums:
Thanks Alex. When you're seeing that failed request to m.addthisedge.com, are the sharing buttons appearing?…

Posted a reply to Hard Refresh Required For Sharing To Appear, on the site WordPress.org Forums:
Thanks Alex. I checked with our engineering/ops teams, but they're not seeing any issues. Are…

Posted a reply to Hard Refresh Required For Sharing To Appear, on the site WordPress.org Forums:
Hi Alex, Some of our services were interrupted because of a backend issue that occurred…

Posted a reply to Bitly button redirects to Bitly website, on the site WordPress.org Forums:
Hi there, Thanks for reaching out! Our team just recently discovered that this is a…

Posted a reply to After Post Share Buttons not working, on the site WordPress.org Forums:
Hi there, If you wanted the buttons to appear just before the content, you could…

Posted a reply to After Post Share Buttons not working, on the site WordPress.org Forums:
Hi there, If you're adding code manually (rather than using one of our plugins), you…

Posted a reply to размер кнопок, on the site WordPress.org Forums:
Не могли бы вы дать нам дополнительную информацию о том, какие кнопки не обновлялись для…

Posted a reply to whatsapp share not work properly, on the site WordPress.org Forums:
Hi there, Thanks for reaching out! We have an existing bug ticket for our developers…

Posted a reply to w3c error, on the site WordPress.org Forums:
@prokreeger Thanks for letting us know and thanks to @dg1 for offering a solution! I've…

Posted a reply to Articles are not well shared on Facebook, on the site WordPress.org Forums:
Hi there, I no longer see our buttons on the page you referenced, but I…

Posted a reply to LinkedIn share button always open in new tab, not in a pop up window, on the site WordPress.org Forums:
Hi Elvis, Thanks for the information and feedback. We don't currently have a way to…

Posted a reply to My ‘Share Buttons’ plugin doesn’t work, and the dashboard is unresponsive, on the site WordPress.org Forums:
Hi there, I apologize for the delayed reply. Were you able to resolve the issue…

Posted a reply to How to add links, on the site WordPress.org Forums:
Hi there, I apologize for the delayed reply. Once you add the share buttons to…

Posted a reply to PHP Errors, on the site WordPress.org Forums:
Hi there, It looks like what is showing are notices rather than errors. You most…

Posted a reply to WhatsApp icon only at mobile, on the site WordPress.org Forums:
Hi there, This would be possible if you are logged in to an AddThis account…

Posted a reply to How to filter out pages with URL query string, on the site WordPress.org Forums:
Glad to hear it! Let us know if you need anything else.

Posted a reply to How to filter out pages with URL query string, on the site WordPress.org Forums:
Hi there, The format you had for the Sidebar tool was: *mindtools.io/find-a-program/ I tried adding…

Posted a reply to Doesent work with TLS, on the site WordPress.org Forums:
The plugin is designed to work on http or https sites, without showing any warnings.…

Posted a reply to AddThis Appended URL Tracker error, on the site WordPress.org Forums:
Hi there, It looks like one of your existing plugins is causing a conflict with…

Posted a reply to Plugin is using script injecting, on the site WordPress.org Forums:
Some of the scripts you're seeing may be from our data partners, as the AddThis…

Posted a reply to 502 Bad Gateway, on the site WordPress.org Forums:
Hi there, After taking a look at your site, I see that the og:description meta…

Posted a reply to Facebook app_id, on the site WordPress.org Forums:
Hi there, We recently had a release where we made some changes to how we're…

Posted a reply to Undefined variable: featureLayers, on the site WordPress.org Forums:
Hi there, We have a fix for this notice, which will be released in our…

Posted a reply to Share icons missing on all iOS devices, on the site WordPress.org Forums:
Hi Jase, This issue was actually just brought into the next development cycle. As of…

Posted a reply to Old Style White Button?, on the site WordPress.org Forums:
Hi there, You would still be able to add that button, but you would need…

Posted a reply to js error on homepage, on the site WordPress.org Forums:
Could you send us the URL of your homepage? Typically, the AddThis JavaScript code shouldn't…

Posted a reply to Whatsapp Share link not works, on the site WordPress.org Forums:
Hi there, It sounds like the device you're using may be an older device or…

Posted a reply to Whatsapp Share link not works, on the site WordPress.org Forums:
Hi there, Could you send us the URL of your site so that we can…