Profiles

Posted a reply to Connecting to Stripe causes critical error, on the site WordPress.org Forums:
I still don’t have a prompt for a new update, but I’ll watch for it…

Posted a reply to Connecting to Stripe causes critical error, on the site WordPress.org Forums:
This error will be fixed in version 8.7.0, which we plan to release tomorrow.

Posted a reply to Connecting to Stripe causes critical error, on the site WordPress.org Forums:
the thing is that it was working prior to my changing the site URL and…

Posted a reply to Connecting to Stripe causes critical error, on the site WordPress.org Forums:
I suspect this is a PHP compatibility issue as mentioned in this bug report. I…

Posted a reply to Status changes are made twice., on the site WordPress.org Forums:
That issue should hopefully be fixed once 8.6.0 is released later today. If you still…

Posted a reply to Fatal Error: Cannot redeclare class WCK\\Blocks\\CheckoutIntegration, on the site WordPress.org Forums:
Hello! Chiming in here because I know what the issue is. :) I work for…

Posted a reply to No longer shows Stripe fee and payout, on the site WordPress.org Forums:
Marking this resolved in favor of the GitHub issue.

Posted a reply to Custom Description Blank – Doesn’t Save, on the site WordPress.org Forums:
The dev team is aware of this issue and we're discussing the best way to…

Posted a reply to Automatically refund payment inside paypal.com, on the site WordPress.org Forums:
It is indeed possible to refund through WooCommerce, without having to go to the payment…

Posted a reply to Geolocate billing_state, on the site WordPress.org Forums:
By default WooCommerce does not geolocate customers to U.S. states, only the country. The form…

Posted a reply to Minimum API Permissions Needed (Restricted API Keys), on the site WordPress.org Forums:
I reopened that issue just now. Marking this thread as resolved. Further discussion will occur…

Posted a reply to Minimum API Permissions Needed (Restricted API Keys), on the site WordPress.org Forums:
@maltfield I'm happy to pass this to our Stripe developers for a look, but the…

Posted a reply to Is server -> api.stripe.com really necessary? (firewall), on the site WordPress.org Forums:
@maltfield As you've found, this issue is being tracked on GitHub. You're right though: there's…

Posted a reply to Payouts: Disabled, on the site WordPress.org Forums:
@11haider Please create your own thread per the Forum Welcome policy: https://codex.wordpress.org/Forum_Welcome#Where_To_Post Thank you!

Posted a reply to [NSFW] “Set Up Payments” Step Not Registering, on the site WordPress.org Forums:
Two things here: First, the "Set up payments" thing is a bug that we are…

Posted a reply to WooCommerce 6.6.0 Fatal error, on the site WordPress.org Forums:
Hmm, this is strange. We've seen a few errors like this one in support recently,…

Posted a reply to Stripe Integration without needing server communication to stripe.com (firewall), on the site WordPress.org Forums:
Hi there! As for our Stripe plugin, there are currently no plans to rewrite it…

Posted a reply to Refund and dispute on same transaction = double refund and charge for me!, on the site WordPress.org Forums:
Hello! Since we aren't able to disclose private account information here in the public forums,…

Posted a reply to Test Site Created Duplicate Stripe Account, on the site WordPress.org Forums:
Hello, I'm sorry to hear about your experience so far with WooCommerce Payments and our…

Posted a reply to Empty product .CSV export file, on the site WordPress.org Forums:
Thanks! We'll go ahead and mark this thread as Resolved then and continue working with…

Posted a reply to Error: Sorry, you cannot access this resource., on the site WordPress.org Forums:
@kateharris Hmm. I'm wondering if that's perhaps some caching on the part of their mobile…

Posted a reply to Multi-currency shortcodes?, on the site WordPress.org Forums:
@kiburisa In light of the above, it's probably best if you contact us via our…

Posted a reply to Error in translation – cannot enter correction, on the site WordPress.org Forums:
Sorry, my browser messed up that last link. It should be: https://translate.wordpress.com/getting-started-with-wordpress-com-translation/

Posted a reply to Error in translation – cannot enter correction, on the site WordPress.org Forums:
The WooCommerce Payments translations are not handled via the usual WordPress.org system. They live here:…

Posted a reply to Multi-currency shortcodes?, on the site WordPress.org Forums:
This is something I can ask our developers about if you can link us to…

Posted a reply to Setting deposit to monthly instead of daily?, on the site WordPress.org Forums:
@lmichelle98 Adjusting your deposit schedule is something that we (WooCommerce support staff) can do for…

Posted a reply to Error: Sorry, you cannot access this resource., on the site WordPress.org Forums:
Try this: First, go to Payments > Settings in your dashboard. In the "Payments accepted…

Posted a reply to Error: Sorry, you cannot access this resource., on the site WordPress.org Forums:
@kateharris Can you tell us the steps you're taking to get this error? For example,…

Posted a reply to Failed Payment, but customer charged, on the site WordPress.org Forums:
Nothing. :) Because the order failed, the charge will appear on the customer's statement only…

Posted a reply to requires_payment_method & payment_intent_unexpected_state, on the site WordPress.org Forums:
Wayne came into the WooCommerce.com chat and we handled this there. :) He was hitting…

Posted a reply to Refund processed twice, on the site WordPress.org Forums:
Going to mark this as resolved since we spoke with this merchant over email in…

Posted a reply to Remove ” EUR” in total, on the site WordPress.org Forums:
@markhaven We (meaning WooCommerce.com staff) do not ourselves perform freelance paid work like that. Instead,…

Posted a reply to Stripe Express dashboard doesn’t show me transactions list, on the site WordPress.org Forums:
Hello! Can you link us to the Stripe documentation that says you should see an…

Posted a reply to Woocommerce and Stripe, on the site WordPress.org Forums:
@luigino > do you know maybe if there’s a way to see that Earnings folder…

Posted a reply to Deposit Transaction Details in Bulk, on the site WordPress.org Forums:
Hmm, that sounds odd. Can you link us to screenshot of what the CSV looks…

Posted a reply to Deposit Transaction Details in Bulk, on the site WordPress.org Forums:
I think your best bet for this would be to download the transaction report under…

Posted a reply to Payment status is “Paid” but money is not in bank account, on the site WordPress.org Forums:
@souzatassio I was able to view that site's transactions in our internal payments system, and…

Posted a reply to Problem with express checkouts, on the site WordPress.org Forums:
OK, so I think the issue may be that you added the card to Google…

Posted a reply to Problem with express checkouts, on the site WordPress.org Forums:
The reason it doesn't work in Firefox and Edge is simply because Google Pay only…

Posted a reply to Problem with express checkouts, on the site WordPress.org Forums:
I tested the link you sent just now, and I can see Apple Pay and…

Posted a reply to Unable To Insert Site Verification, on the site WordPress.org Forums:
@wurdpressuzer This forum doesn't have any specific file upload feature, so you will need to…

Posted a reply to New products not syncing to GMC, on the site WordPress.org Forums:
I think you're right about the dash (-) being the issue. I found this page…

Posted a reply to can sync but some mistake, on the site WordPress.org Forums:
Issue 2: I think you're hitting this bug: https://github.com/woocommerce/facebook-for-woocommerce/issues/2130 Unfortunately we don't have a resolution…

Posted a reply to Could not retrieve Facebook Business Extension System User, on the site WordPress.org Forums:
It should look something like this: https://cln.sh/ZA5ouL7Js1LFQzoLGYFR If what you have is not similar, can…

Posted a reply to Can not sync with instagram account, on the site WordPress.org Forums:
We don't have any contacts at Instagram ourselves, no. :( The best solution may be…

Posted a reply to Can not sync with instagram account, on the site WordPress.org Forums:
As noted here: https://woocommerce.com/document/facebook-for-woocommerce/#section-46 ... Instagram shopping/checkout support is not available via the Facebook for…