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  • Member Since: March 21st, 2016
  • Job Title: Customer Support Technician
  • Employer: Wordfence
  • Find me on:
  • Posted a reply to Starting Wordfence crashes site, on the site WordPress.org Forums:
    @bytemotion, Please reach out to Wordfence premium support if you haven't already via https://support.wordfence.com. Unfortunately…

    7 months ago

  • Posted a reply to www.wordfence.com may experience periodic outages., on the site WordPress.org Forums:
    Hi @fingersmorris, Our website at www.wordfence.com does not affect the Wordfence plugin and it's related…

    7 months ago

  • Posted a reply to wafRules.rules does not exist, on the site WordPress.org Forums:
    Hi @vinodsunkara, The Wordfence Firewall uses /wflogs/ for it's immediate memory due to that then…

    7 months ago

  • Posted a reply to Your help file is out of date, on the site WordPress.org Forums:
    Hi @lookingahead! I'm not doing anything here except trying to help. Please try to keep…

    8 months ago

  • Posted a reply to Your help file is out of date, on the site WordPress.org Forums:
    We use cookies in the WordPress admin. The WordPress admin does that itself as well.…

    8 months ago

  • Posted a reply to 503 error on new install, on the site WordPress.org Forums:
    Hi @tommeke9, I'm afraid we can't discuss the premium version of Wordfence in the forums…

    8 months ago

  • Posted a reply to Site hacked despite Wordfence, on the site WordPress.org Forums:
    Thanks @artcared! The only way to be 100% sure would be to restore a backup…

    8 months ago

  • Posted a reply to 503 error on new install, on the site WordPress.org Forums:
    Hi @tommeke9! Wordfence doesn't handle the redirect for your SSL so I'm not quite sure…

    8 months ago

  • Posted a reply to Can’t log in, on the site WordPress.org Forums:
    Hi @darraghmc, Sorry to hear that. There is nothing we can do from our end…

    8 months ago

  • Posted a reply to Your help file is out of date, on the site WordPress.org Forums:
    Hi there, We don't use cookies on the front end anymore, that's why we have…

    8 months ago

  • Posted a reply to [Wordfence Security - Firewall & Malware Scan] Site hacked despite Wordfence, on the site WordPress.org Forums:
    Hi folks, Very sorry to hear that your sites were compromised. We’ve seen this domain…

    8 months ago

  • Posted a reply to WordPress database error Table doesn’t exist in engine for query…, on the site WordPress.org Forums:
    Hi @shojibur, First check to make sure you're using the most recent version of Wordfence.…

    8 months ago

  • Posted a reply to Wordfence issues with Pantheon Hosting, on the site WordPress.org Forums:
    Hi again! Live Traffic is just a log essentially, it shows whatever is going on…

    8 months ago

  • Posted a reply to Folder already exits, on the site WordPress.org Forums:
    Hi @banao, It sounds like a Wordfence plugin update must have failed. Please log in…

    8 months ago

  • Posted a reply to wp_remote_post() test back to this server failed, on the site WordPress.org Forums:
    Your site is trying to make a request (visit) to itself. When it's trying to…

    8 months ago

  • Posted a reply to tmdb.org url blacklisted, on the site WordPress.org Forums:
    Hi! It seems like that subdomain had appeared in some suspicious contexts but we've removed…

    8 months ago

  • Posted a reply to Resource limits on hosting, on the site WordPress.org Forums:
    Hi @mbeerli, Do you by any chance have a plugin called "Query Monitor" installed on…

    8 months ago

  • Posted a reply to Wordfence not playing with Divi?, on the site WordPress.org Forums:
    Okay that sounds good! Fingers crossed. :)

    8 months ago

  • Posted a reply to Does Wordfence actually protect?, on the site WordPress.org Forums:
    Hi @tinzo, It won't help adding a security system to your house if you have…

    8 months ago

  • Posted a reply to wp_remote_post() test back to this server failed, on the site WordPress.org Forums:
    Hi @happyreading, Your site is failing to connect to itself. This is something you should…

    8 months ago

  • Posted a reply to Wordfence issues with Pantheon Hosting, on the site WordPress.org Forums:
    Hi @heretiq, Thanks for the inquiry. 1. I'm not sure if this is an issue…

    8 months ago

  • Posted a reply to Wordfence not playing with Divi?, on the site WordPress.org Forums:
    Hi @aygeehome, Sounds like there is a PHP fatal error happeing. Can you please check…

    8 months ago

  • Posted a reply to 500 Error – File upload firewall rules causes timeout, on the site WordPress.org Forums:
    Thanks for the info @aksl! Since that's a premium plugin I can't test this myself…

    8 months ago

  • Posted a reply to Live Traffic is blank, on the site WordPress.org Forums:
    Hi again, Good detective work. I installed https://wordpress.org/plugins/woo-product-feed-pro/ on a test site just now but…

    8 months ago

  • Posted a reply to Email alert about customer logged in as admin, on the site WordPress.org Forums:
    Hi @katartpics, Well that's good news! You can usually find your own IP by typing…

    8 months ago

  • Posted a reply to Slow Frontend Login, on the site WordPress.org Forums:
    Hi @perihelionweb, I'm afraid we're not able to log in to the sites of free…

    8 months ago

  • Posted a reply to uploads.php and upgrade.php modified, on the site WordPress.org Forums:
    Hi @dimath99, I've seen one or two users have the same modifications before but they…

    8 months ago

  • Posted a reply to Live Traffic is blank, on the site WordPress.org Forums:
    Hi again @adeux, It may be a conflict with another plugin then. You can try…

    8 months ago

  • Posted a reply to Time spent, on the site WordPress.org Forums:
    Hi again, Thanks for pointing that out vincent. That looks like something we should have…

    8 months ago

  • Posted a reply to Click here to configure not shown, on the site WordPress.org Forums:
    Hi @nicolasweh, there should be a button on the Wordfence Firewall Options page that says…

    8 months ago

  • Posted a reply to Time spent, on the site WordPress.org Forums:
    Hi @vincentd, I'm sorry I don't think that's possible. Which line in our feature are…

    8 months ago

  • Posted a reply to uploads.php and upgrade.php modified, on the site WordPress.org Forums:
    Hi @dimath99, This looks like a modification that could have been made by your host,…

    8 months ago

  • Posted a reply to Wordfence diagnostic PHP version doesn’t match phpinfo, on the site WordPress.org Forums:
    Hi @jeffersonpowers, Sounds like a different version of PHP is used in the WordPress environment.…

    8 months ago

  • Posted a reply to Site Hacked Wordfence Compromised, on the site WordPress.org Forums:
    Thanks for answering here @pidengmor. @palmer1hines, I agree with those suggestions from @pidengmor. However, I…

    8 months ago

  • Posted a reply to Optimize Firewall “Continue” button is unavailable, on the site WordPress.org Forums:
    Hi @mjalbala, There are some files you have to click to download before the button…

    8 months ago

  • Posted a reply to Wordfence slow queries crashing Mysql, on the site WordPress.org Forums:
    Hi @kokomoweb, We've had a couple of reports that I think are related where they're…

    8 months ago

  • Posted a reply to wp_remote_post() test back to this server failed! Response was: 404 Not Found, on the site WordPress.org Forums:
    Hi @insightdes, wp_remote_post() test attempts to make a POST request to wp-admin/admin-ajax.php on your server.…

    8 months ago

  • Posted a reply to WordPress database error Deadlock for query INSERT IGNORE INTO `wp_wfConfig`, on the site WordPress.org Forums:
    Hi Jonathan, A couple of customers have reported this and we’ve made a bit of…

    8 months ago

  • Posted a reply to Slow Frontend Login, on the site WordPress.org Forums:
    Hi @perihelionweb, Sorry for the late reply. I'm not sure why this would be happening.…

    8 months ago

  • Posted a reply to Live Traffic is blank, on the site WordPress.org Forums:
    Hi @adeux! Sorry for the late reply. If you can't see any Live Traffic the…

    8 months ago

  • Posted a reply to Email alert about customer logged in as admin, on the site WordPress.org Forums:
    Hi @katartpics, Sorry for the late reply. There are two possibilities I can think of…

    8 months ago

  • Posted a reply to wordfence & fatal errors, on the site WordPress.org Forums:
    @angie_s, Your site is running out of PHP memory. 93061120 bytes is only 93 MB…

    8 months ago

  • Posted a reply to PHP message: Deadlock found, on the site WordPress.org Forums:
    Hi Charley, Thanks. I got your diagnostics. We've made a bit of progress on debugging…

    8 months ago

  • Posted a reply to WordPress database error Table doesn’t exist in engine for query…, on the site WordPress.org Forums:
    Hi @stabilimenta, We've recently released an update to the Wordfence assistant to fix an issue…

    8 months ago

  • Posted a reply to 500 Error – File upload firewall rules causes timeout, on the site WordPress.org Forums:
    Hi @aksl! Sorry for the late reply. I did get it. I've added it to…

    8 months ago

  • Posted a reply to Site down after updating, on the site WordPress.org Forums:
    Hi @leonsky999, There are some .tmp files in the wflogs folder you sent in. My…

    8 months ago

  • Posted a reply to Plugin update alerts, on the site WordPress.org Forums:
    Hi @mish99, Not sure if I'm magic (sounds like fun!) but happy to hear it…

    8 months ago

  • Posted a reply to Installation fails, resources not loaded correctly, on the site WordPress.org Forums:
    Hi again @essep, It does sound like this is probably an issue with server side…

    8 months ago

  • Posted a reply to Blocked logins from my server IP, on the site WordPress.org Forums:
    Hi @sukh32, please create a new thread for your issue and someone will help you…

    8 months ago

  • Posted a reply to Urgent! Malware Injected via Wordfence Plugin -Broke my websites, on the site WordPress.org Forums:
    Hi again @amazinggracepublishing, It sounds like someone may have NAMED their malware after Wordfence? As…

    8 months ago