Matt Cromwell
@webdevmattcrom on WordPress.org and Slack
- Member Since: May 18th, 2013
- Location: San Diego, CA
- Website: mattcromwell.com
- Job Title: Head of Support and Community Outreach
- Employer: WordImpress
Bio
WordPress Origin Story
Contributions
Matt Cromwell’s badges:- Core Contributor Core Contributor
- Documentation Contributor Documentation Contributor
- Meta Contributor Meta Contributor
- Translation Contributor Translation Contributor
- WordCamp Speaker WordCamp Speaker
- Plugin Developer Plugin Developer
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Posted a reply to Plugin Delete and Reinstall, on the site WordPress.org Forums:
Yes. But you have options too. Before deleting, go to "Donations > Settings > Advanced"…2 hours ago
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Posted a reply to Problems with memcached and GiveWP/Payment, on the site WordPress.org Forums:
@mbootsman -- here's my suggestions 1) Clear memcache in cPanel as I mentioned previously 2)…1 day ago
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Posted a reply to Problems with memcached and GiveWP/Payment, on the site WordPress.org Forums:
I do have a Siteground account, where most of my NGO clients and my personal…2 days ago
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Posted a reply to Problems with memcached and GiveWP/Payment, on the site WordPress.org Forums:
Login to your Siteground cPanel, and use all the clear cache functions, particularly the Memcache…2 days ago
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Posted a reply to Plugin Update Failed, on the site WordPress.org Forums:
My best guess is that the update process took a long time and your server…2 days ago
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Posted a reply to Conflict with Stripe modal in GiveWP, on the site WordPress.org Forums:
HI @joshkern -- I do support for Give and got alerted to this thread automatically.…2 days ago
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Posted a reply to Problems with memcached and GiveWP/Payment, on the site WordPress.org Forums:
We don't have other reports of this at all. I don't believe it's as simple…2 days ago
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Posted a reply to Active Subscription Hooks, on the site WordPress.org Forums:
Hi there, This question is regarding one of our paid add-ons. The moderators of this…2 weeks ago
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Posted a reply to Give Donation Failed, on the site WordPress.org Forums:
If you've confirmed that they were successful in PayPal then yes, changing the status in…2 weeks ago
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Posted a reply to Gift aid plugin generates guessable urls for declaration forms, on the site WordPress.org Forums:
Thanks for this important feedback. This is about a premium addon though, and the moderators…2 weeks ago
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Posted a reply to Error message to user, donation went through, on the site WordPress.org Forums:
HI there, Donation forms are very often targeted by bots or credit thieves because all…2 weeks ago
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Posted a reply to Manual upload not showing up on tracker, on the site WordPress.org Forums:
Yes, make those Offline Donations while logged out of the website. It's cleaner for how…2 weeks ago
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Posted a reply to Manual upload not showing up on tracker, on the site WordPress.org Forums:
Since you are only importing TWO donations, I'd recommend to do the following: 1) Activate…2 weeks ago
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Posted a reply to Change Wording on Billing Details Line, on the site WordPress.org Forums:
Glad to hear, happy to help! If you're enjoying Give and appreciate our support, we'd…2 weeks ago
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Posted a reply to Display company name on donor wall, on the site WordPress.org Forums:
Hi there, That is currently not possible out of the box, but we are considering…2 weeks ago
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Posted a reply to Very nice and helpful plugin, on the site WordPress.org Forums:
So glad to hear Give has been useful for you! If your Cause is benefiting…2 weeks ago
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Posted a reply to Great tool to manage users, on the site WordPress.org Forums:
Thanks so much!2 weeks ago
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Posted a reply to Please Wait Button just spins- mobile only, on the site WordPress.org Forums:
Hi there, The issue here is that the form is available over both HTTPS and…2 weeks ago
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Posted a reply to Manual upload not showing up on tracker, on the site WordPress.org Forums:
Pasting a link in the thread here to your screenshot from Dropbox, or better yet…2 weeks ago
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Posted a reply to Manual upload not showing up on tracker, on the site WordPress.org Forums:
When the importer is finished, it typically says exactly how many donors and donations it…2 weeks ago
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Posted a reply to Set “Give Placeholder Image”, on the site WordPress.org Forums:
It looks like your theme isn't playing nicely with our template. The placeholder is intended…2 weeks ago
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Posted a reply to Manual upload not showing up on tracker, on the site WordPress.org Forums:
OK, let's confirm a few things then: 1) Can you see the new donations correctly…2 weeks ago
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Posted a reply to Change the Paypal button to a logo, on the site WordPress.org Forums:
Hi there, It's not clear to me what you're trying to accomplish. Can you point…2 weeks ago
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Posted a reply to Default setting issue, on the site WordPress.org Forums:
That sounds most likely like a plugin and/or theme conflict. I'd suggest using the Health…2 weeks ago
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Posted a reply to my_donor_list – Cant link to my form, on the site WordPress.org Forums:
Hi there, That code is outdated. Instead, go into a page or post and use…2 weeks ago
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Posted a reply to Amount Raised Not Clearing, on the site WordPress.org Forums:
Perfect, that's what I would suggest, glad you got it worked out.2 weeks ago
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Posted a reply to Manual upload not showing up on tracker, on the site WordPress.org Forums:
Try going to "Donations > Tools > Data" and use the recalculate tools. Let us…2 weeks ago
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Posted a reply to P tags output with shortcode, on the site WordPress.org Forums:
This most likely has to do with either your theme or your page builder. But…2 weeks ago
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Posted a reply to Very useful to get you out of trouble!, on the site WordPress.org Forums:
Thanks so much, glad it was helpful!2 weeks ago
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Posted a reply to Unable to export – Export Users Option Not Visible, on the site WordPress.org Forums:
Unfortunately I don't think I can help you with a version that old. The plugin…2 weeks ago
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Posted a reply to Change Wording on Billing Details Line, on the site WordPress.org Forums:
HI there, You could do one of either of these two things: 1) Disable the…2 weeks ago
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Posted a reply to Shortcode {total} x 50%, on the site WordPress.org Forums:
Hi there, That would require a custom query. I would suggest digging into our [give_totals]…2 weeks ago
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Posted a reply to Give & Benevolent Pro, on the site WordPress.org Forums:
Sorry to hear that you've had trouble with that theme and Give. Unfortunately, this is…2 weeks ago
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Posted a reply to Yoast SEO and Give bug, on the site WordPress.org Forums:
Hi there, I can't replicate that problem as you've described it. I would recommend reporting…2 weeks ago
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Posted a reply to Great plugin, on the site WordPress.org Forums:
Thanks!3 weeks ago
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Posted a reply to New Donation Email Notifications, on the site WordPress.org Forums:
Hi there, This question is regarding one of our paid add-ons. The moderators of this…3 weeks ago
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Posted a reply to payment gateway, on the site WordPress.org Forums:
Hi there, If you are a developer or work with one, then yes, you can…3 weeks ago
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Posted a reply to Delete a row in [give_receipt] and [donation_history], on the site WordPress.org Forums:
Hi there, To make that change, you'll need to update the shortcode template. You can…3 weeks ago
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Posted a reply to Placeholder Image Missing, on the site WordPress.org Forums:
Hi there, It looks like based on your code that our templates have been customized…3 weeks ago
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Posted a reply to Donor wall date replacement with Donation form name, on the site WordPress.org Forums:
I'd recommend the following: 1) Use the Donor Wall shortcode builder to create shortcodes for…3 weeks ago
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Posted a reply to Donors not receiving receipts., on the site WordPress.org Forums:
Email reliability is a tricky issue, but Give honestly has very little to do with…3 weeks ago
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Posted a reply to Payments, on the site WordPress.org Forums:
I believe they meant for you to make those updates in your PayPal account, specifically…3 weeks ago
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Posted a reply to Pending Donations Issue, on the site WordPress.org Forums:
Genrally speaking, our updates will not cause problems with your donations. If problems arise, it…3 weeks ago
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Posted a reply to Security Threat, on the site WordPress.org Forums:
I received communications about how the features of this plugin could be used maliciously. I…3 weeks ago
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Wrote a comment on the post Proposal to Increase the Total Expense per attendee, on the site Make WordPress Communities:
If increasing the prices means that the same amount of tickets are sold, and LESS…4 weeks ago
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Posted a reply to Pending Donations Issue, on the site WordPress.org Forums:
Hi there, please read on our docs on common causes for PayPal Pending statuses: https://givewp.com/documentation/core/payment-gateways/paypal-standard/faq/#pending-status…4 weeks ago
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Posted a reply to Letting users create forms, on the site WordPress.org Forums:
You can do that with any robust form builder plugin. We have a tutorial on…4 weeks ago
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Posted a reply to Receipt does not appear when logged in, on the site WordPress.org Forums:
Hi @zelarra Yes, the cookie that should be excluded by your host would be prefixed…4 weeks ago
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Posted a reply to Unable to activate Owl Carousel under extensions, on the site WordPress.org Forums:
Thanks Ross, Just a heads up that I've given this extension to the FooPlugins team,…4 weeks ago
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Posted a reply to Give + Woo, on the site WordPress.org Forums:
Well, not as a WooCommerce sale. But you could add a download link to a…4 weeks ago
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