Profiles

Posted a reply to Klarna displayed below minimum transaction, on the site WordPress.org Forums:
Hi @maxence1502 I appreciate your patience while we looked into your support request. Currently our…

Posted a reply to Can not login to my account.mailpoet.com to cancel my subscription, on the site WordPress.org Forums:
Thanks for reaching out! Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this…

Posted a reply to Mailpoet opt-in form error, on the site WordPress.org Forums:
Hi @timopaulissen I am sorry you are having trouble getting support from Blockify theme developers.…

Posted a reply to How to make input field and submit button on same row?, on the site WordPress.org Forums:
Hi @beths19 I understand you want to add the Email and the submit buttons in…

Posted a reply to Unable to delete subscribes from the list, on the site WordPress.org Forums:
Hi @logologics That is indeed an odd behavior as it shouldn't change back to unconfirmed.…

Posted a reply to Submit button does not show inherited font type, on the site WordPress.org Forums:
Hi @catcarter I understand you have created the submit button using Tahoma font but it…

Posted a reply to unprocessed email, on the site WordPress.org Forums:
I'm not quite sure if I understand your support request. Do you have problem related…

Posted a reply to Error validating MailPoet Sending Service key, on the site WordPress.org Forums:
Hi @hhhgt I'm sorry to hear that you're having issues with activating your MailPoet key. Can…

Posted a reply to Subsriber without list mark as unsubscribed, on the site WordPress.org Forums:
Hi @gongonzo I'm not quite sure if I understand the problem. Do you mean in…

Posted a reply to Everything Verified but no emails sent, on the site WordPress.org Forums:
Hi @webtank I will be happy to look into your problem with MailPoet. Can you…

Posted a reply to All Woo Customers Added as subcribers, on the site WordPress.org Forums:
I see. Can you send us a screenshot of how the WooCommerce customer list in…

Posted a reply to All Woo Customers Added as subcribers, on the site WordPress.org Forums:
Hello @princejammy, To assist you further, could you please confirm if the "Subscribe old WooCommerce…

Posted a reply to Emails taking a very long time to be received, on the site WordPress.org Forums:
Hi @kthoven, I understand you are having trouble with the MailPoet sending speed. Can you…

Posted a reply to Unable to delete subscribes from the list, on the site WordPress.org Forums:
If you cannot delete a subscriber, it means they're probably added to the WordPress Users list or…

Posted a reply to Top of email cut off, on the site WordPress.org Forums:
Sincere apologies for the delayed response. We are currently undergoing a transition in our support…

Posted a reply to Migration, on the site WordPress.org Forums:
Hi @tutorilombardia If you want to export all the data related to MailPoet including emails,…

Posted a reply to Seding Issues suddenly, on the site WordPress.org Forums:
Hi @renzosalvador Sincere apologies for the delayed response. We are currently undergoing a transition in…

Posted a reply to Authorizing an email not working, on the site WordPress.org Forums:
I understand you are trying to authorize an email but haven't received the authorization verification…

Posted a reply to Import custom pre-designed email templates, on the site WordPress.org Forums:
I see that you're looking for information about template import in MailPoet. Currently, we do…

Posted a reply to Newsletter signup confirmation being sent later, on the site WordPress.org Forums:
Confirmation emails are usually send right away. Can you please send us the following information…

Posted a reply to Woocommerce customers not being added, on the site WordPress.org Forums:
I understand your WooCommerce customers as no longer added in the Customers list. Please navigate…

Posted a reply to Update 4.49.0 has deleted my subscriptions, on the site WordPress.org Forums:
Updating MailPoet should not result in deletion of your subscribers. Can you please send us…

Posted a reply to Mailpoet adding new subscriber to list in admin, on the site WordPress.org Forums:
Hi Petra, Can you confirm if you assigned the list for the subscriber like this:…

Posted a reply to Mailpoet setup, on the site WordPress.org Forums:
I'm not sure why the translation is not working via Poedit but I did a…

Posted a reply to Mailpoet: Automatic unsubscribe problem again / new mails with pin title, on the site WordPress.org Forums:
I'm not quite sure if the problem is resolved or if you need further assistance.…

Posted a reply to [MailPoet - Newsletters, Email Marketing, and Automation] Subscription Date not saving, on the site WordPress.org Forums:
This is a fairly complex development topic. I’m going to leave it open for a…

Posted a reply to Using multibyte characters in the name of a custom field, on the site WordPress.org Forums:
To assist us in our investigation, could you please provide additional details about the error…

Posted a reply to Uninstall MailPoet 3, on the site WordPress.org Forums:
MailPoet primarily stores its data in its own tables prefixed with _mailpoet_, but it may…

Posted a reply to The EntityManager is closed., on the site WordPress.org Forums:
Can you tell us where do you see this error? Can you also please send…

Posted a reply to Tags in suscribers lists export, on the site WordPress.org Forums:
I understand that you're looking to export the subscribers tag, but it's not currently a…

Posted a reply to [mailpoet_page] Shortcode not working in custom theme, on the site WordPress.org Forums:
I'm glad to hear that you are able to find the source of the problem.…

Posted a reply to MyPoet make Your Site is Experiencing a Technical Issue, on the site WordPress.org Forums:
These types of errors are most often caused by either missing or corrupted files, which can…

Posted a reply to This white space will not go away, on the site WordPress.org Forums:
It looks like you changed the subscription form layout and you have already resolved the…

Posted a reply to Create separate email lists based on the roles of users in MailPoet, on the site WordPress.org Forums:
I see that you are looking to assign mailing lists based on user roles. While…

Posted a reply to Templates are not working,all white, on the site WordPress.org Forums:
Hello, I'd be happy to assist you with your request. Could you please confirm if…

Posted a reply to wp-content/plugins/mailpoet/lib/Cron/DaemonHttpRunner.php on line 113, on the site WordPress.org Forums:
Hello, I'd be happy to assist you with the issue you're experiencing. Could you please…

Posted a reply to This white space will not go away, on the site WordPress.org Forums:
I understand you want to remove the gap underneath the form in the footer. I'm…

Posted a reply to mailpoet error: pdoexception: sqlstate[42s02]: base table or view not found:, on the site WordPress.org Forums:
We have seen one other report of this error on a user's site, and in…

Posted a reply to Strange sending address, on the site WordPress.org Forums:
Just to make sure we are on the same page, your sender domain with calvarypresbychurch.org…

Posted a reply to Filter wpmu_registration_enabled, on the site WordPress.org Forums:
The wpmu_registration_enabled filter in MailPoet serves to control whether user registration is enabled in a…

Posted a reply to import subscriber list with custom fields, on the site WordPress.org Forums:
Hi can you please attach your CSV file in your reply so that we can…

Posted a reply to Newsletter not arriving in mailbox, on the site WordPress.org Forums:
Thank you for sharing the system info. I looked into the account and don't see…

Posted a reply to Newsletter not arriving in mailbox, on the site WordPress.org Forums:
I understand you are not able to receive emails to your custom email addresses. Can…

Posted a reply to Emails not sending, on the site WordPress.org Forums:
Thank you for sharing the system info that was helpful. I found that there might…

Posted a reply to Strange sending address, on the site WordPress.org Forums:
I looked into your MailPoet account and noticed that your sender domain for calvarypresbychurch.org is…

Posted a reply to Scheduling posts (notifications question(), on the site WordPress.org Forums:
Yes, the Post notification email will be triggered as soon as a new post is…

Posted a reply to Where can i find mailpoet_page, on the site WordPress.org Forums:
Hi Lutz, Thank you for sharing your feedback and I'm glad my colleague Lynn was…

Posted a reply to Emails not sending, on the site WordPress.org Forums:
I understand you are having trouble sending emails from MailPoet. Can you please send us…

Posted a reply to “Transaction not found” when clicking on Two-Step Verification, on the site WordPress.org Forums:
I understand you have setup a new confirmation page but the page shows “Transaction not…

Posted a reply to No support after a week, on the site WordPress.org Forums:
I'm glad to hear that. Feel free to open a new topic if you need…