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  • Member Since: March 6th, 2017
  • Website: www.time.ly
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Technical Support & Client Success

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  • Posted a reply to Event Info Appearing in Other Custom Post-types, on the site WordPress.org Forums:
    Hi @mwhite2, The All In One calendar plugin is built on the WordPress framework and…

    3 months ago

  • Posted a reply to Functions to get a list of events, on the site WordPress.org Forums:
    Hi @tubia, There is unfortunately no documentation for custom functions or data. Also there is…

    3 months ago

  • Posted a reply to Do not create new Calendar page on plugin activate, on the site WordPress.org Forums:
    Hi @thefriendlancer, There is no way to pervent the auto creation of the new page.…

    3 months ago

  • Posted a reply to the specified file “date-icon.png” doesn’t exist, on the site WordPress.org Forums:
    Hi @gadietrich, You can perform a manual reinstall. These instructions will preserve your current events:…

    3 months ago

  • Posted a reply to New account can login to Timely dashboard but not WordPress All-in-One plugin, on the site WordPress.org Forums:
    Hi @codeslayer2010, You are using the wrong account. The account that will work in your…

    3 months ago

  • Posted a reply to PHP 7.2, on the site WordPress.org Forums:
    @malmac @jennal Your options are to either increase the memory to a higher amount until…

    3 months ago

  • Posted a reply to problem display, on the site WordPress.org Forums:
    @depber Glad to help :)

    3 months ago

  • Posted a reply to PHP 7.2, on the site WordPress.org Forums:
    Hi @happygojira, PHP 7.2 uses vastly more memory than previous versions and some users have…

    3 months ago

  • Posted a reply to Recreate Widget Appearance with Agenda View, on the site WordPress.org Forums:
    Hi @bkenney27, You can do so with shortcode, like this: [ai1ec view="agenda" display_filters="false"] More info:…

    3 months ago

  • Posted a reply to How Can the Calendar Page Use a Different File Other Than page.php, on the site WordPress.org Forums:
    Hi @cjhuddle, Unfortunately we do not have any templates and twig functionality, although still available,…

    3 months ago

  • Posted a reply to problem display, on the site WordPress.org Forums:
    Hi @depber, It is caused by a memory or connection glitch where the calendar loses…

    3 months ago

  • Posted a reply to Word wrap events in month view, on the site WordPress.org Forums:
    Hi @shellig, You may have been looking at our web app calendar. In the WordPress…

    3 months ago

  • Posted a reply to PHP 7.2, on the site WordPress.org Forums:
    Hi @dannyavilamedia The 500 error usually means file corruption, due to permissions errors. I suggest…

    3 months ago

  • Posted a reply to Is constants.php replaced when plugin is updated?, on the site WordPress.org Forums:
    Hi @cjhuddle, It's generally not a file that is updated. However, a plugin update can…

    3 months ago

  • Posted a reply to php7.2 502 error, on the site WordPress.org Forums:
    Hi @superlou, Our Dev Team has this in priority sequence. We will update you shortly.

    3 months ago

  • Posted a reply to Unable to add events, on the site WordPress.org Forums:
    Hi @denmat, If you cleared your cache and tested for a conflict and still have…

    3 months ago

  • Posted a reply to Unable to add events, on the site WordPress.org Forums:
    Hi @leateds, When perform the 2 troubleshooting steps, be sure to clear any cache in…

    3 months ago

  • Posted a reply to Times displaying incorrectly on front end, on the site WordPress.org Forums:
    @mafreprezent @jhegman Can you advise where you are hosted?

    3 months ago

  • Posted a reply to Event Calendar + Divi = sidebar?, on the site WordPress.org Forums:
    Hi @67nj, The Pro version is our web app calendar, and is not related to…

    4 months ago

  • Posted a reply to End time in calendar and widget, on the site WordPress.org Forums:
    Closing ticket due to no response.

    4 months ago

  • Posted a reply to Event Calendar + Divi = sidebar?, on the site WordPress.org Forums:
    Hi @67nj, The All In One calendar plugin is built on the WordPress framework and…

    4 months ago

  • Posted a reply to Annoying page on most visited list, on the site WordPress.org Forums:
    Hi @tompaah, That is the Subscribe link, which is displayed below your calendar. If other…

    4 months ago

  • Posted a reply to Calendar navigation with Polylang, on the site WordPress.org Forums:
    Hi @quixtar, We recommend you use the Glotpress user-submitted language translation method for our plugin,…

    4 months ago

  • Posted a reply to Times displaying incorrectly on front end, on the site WordPress.org Forums:
    @jhegman, were you able to perform the steps I provided to eliminate a conflict?

    4 months ago

  • Posted a reply to Love this plugin, on the site WordPress.org Forums:
    Hi @colinpask, Thanks for the review and rating! FYI, there is support for the free…

    4 months ago

  • Posted a reply to hide read more and plus icon on items without description, on the site WordPress.org Forums:
    Hi @ximie90, You can't hide the + icon for just some items unfortunately. It's either…

    4 months ago

  • Posted a reply to Times displaying incorrectly on front end, on the site WordPress.org Forums:
    Hi @jhegman, Very strange. This hasn't been reported before, but I speculate that this problem…

    4 months ago

  • Posted a reply to Times displaying incorrectly on front end, on the site WordPress.org Forums:
    Hi @jhegman, I'm not sure how this issue was created but it should not display…

    4 months ago

  • Posted a reply to ai1ec_event_assistant, on the site WordPress.org Forums:
    Hi there, Our plugin comes with these roles built in, but there is no option…

    4 months ago

  • Posted a reply to Read More button, on the site WordPress.org Forums:
    Hi @jkstratford, Yes, it is working. It's going to the event page itself. Yes, that's…

    4 months ago

  • Posted a reply to Read More button, on the site WordPress.org Forums:
    Hi @jkstratford, If the link doesn't work, thats a different issue. In this case, the…

    4 months ago

  • Posted a reply to Read More button, on the site WordPress.org Forums:
    Hi @jkstratford, The Read More link should lead to the event page. It's not possible…

    4 months ago

  • Posted a reply to Gutenberg blocks, on the site WordPress.org Forums:
    Hi @ferdiax, Sorry for the delay in response. At the moment, Gutenburg editor works for…

    4 months ago

  • Posted a reply to Add _eventstartdate to post meta, on the site WordPress.org Forums:
    Hi @manu-pb, Sorry for the delay in response. Basically you would have to use database…

    4 months ago

  • Posted a reply to Posterboard view date is not in the same local date format, on the site WordPress.org Forums:
    Hi @ferdiax, The thread you referred to is about an different time format for the…

    4 months ago

  • Posted a reply to iCal Name, on the site WordPress.org Forums:
    Hi @match858, If you are referring to naming your Import Feeds, unfortunately there is no…

    4 months ago

  • Posted a reply to Cant get this plugin working right, on the site WordPress.org Forums:
    Hi @hobbywordpress, For #1, you can use Agenda view and hide the Read More button…

    4 months ago

  • Posted a reply to Open Calendar/Moderation, on the site WordPress.org Forums:
    Hi @tomengeroff, Generally you would use our Frontend Submission form, where users can submit events,…

    4 months ago

  • Posted a reply to Calendar button doesn’t translate, on the site WordPress.org Forums:
    Hi @uppsalabf, If your translation method doesn't translate that button, You can try using a…

    4 months ago

  • Posted a reply to Restricting Agenda Items, on the site WordPress.org Forums:
    Hi @ac2017, I suggest placing the Agenda calendar on any restricted page within Ultimate Member.…

    4 months ago

  • Posted a reply to Importing from Google Calendar, recurring events are not shown, on the site WordPress.org Forums:
    Hi @bouncerent, Apologies for the delay in response. This issue as you described has been…

    4 months ago

  • Posted a reply to hide read more and plus icon on items without description, on the site WordPress.org Forums:
    Hi @ximie90, You can copy this CSS code: #ai1ec-container .ai1ec-read-more, .ai1ec-fa-plus-circle, .ai1ec-fa-minus-circle { display:none; }…

    4 months ago

  • Posted a reply to Is it possible to import ical/ics without login?, on the site WordPress.org Forums:
    Hi @s-light, You only need to login to the Timely Network if you have any…

    4 months ago

  • Posted a reply to Weird layout with repeating events, on the site WordPress.org Forums:
    Hi @stefanovr, Sorry for the delay in response. Sometimes due to a memory or connection…

    4 months ago

  • Posted a reply to Event Categories + Google Soft 404 Errors, on the site WordPress.org Forums:
    Hi @koolkatdesign, Sorry for the delay in response. If the error is in relation to…

    4 months ago

  • Posted a reply to Not found error on single event page, on the site WordPress.org Forums:
    Hi @olgacuevas, For your issue, try these steps: - Make sure that your Calendar page…

    4 months ago

  • Posted a reply to php7.2 502 error, on the site WordPress.org Forums:
    Hi @sdwm, As I mentioned above, the proposed fix is with our developers and is…

    4 months ago

  • Posted a reply to recurring events not recurring, on the site WordPress.org Forums:
    Hi @nrmstudio2108, Can I get you to submit a support ticket internally so we can…

    4 months ago

  • Posted a reply to php7.2 502 error, on the site WordPress.org Forums:
    Hi @timothyabgreen, The proposed fix is with our developers and is in priority sequence. Unfortunately…

    4 months ago

  • Posted a reply to php7.2 502 error, on the site WordPress.org Forums:
    Hi @great-taste, Not related and was just a minor mishap. You should be fine in…

    4 months ago