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ThemeIsle Support Engineer

  • Member Since: July 2nd, 2018
  • Job Title: ThemeIsle Support Engineer
  • Employer: ThemeIsle
  • Find me on:
  • Posted a reply to Big liars! Scammers!, on the site WordPress.org Forums:
    Hello there @duni78, Apologies for your bad experience with our customer support. The 30-days money-back…

  • Posted a reply to Error In activating Orbit Fox (../gutenberg-blocks/load.php), on the site WordPress.org Forums:
    Hello, @sijiaquatics, Thank you for reaching out to us. I understand you are experiencing an…

  • Posted a reply to Start list numbering with number other than 1, on the site WordPress.org Forums:
    Hey @aless81, Thank you for reaching out to us. I think there is a typo…

  • Posted a reply to Sidebar Mobile, on the site WordPress.org Forums:
    Hello @enri13, Thank you for reaching out to us. I understand you are experiencing an…

  • Posted a reply to Pictures in nivo slider are greyed out, on the site WordPress.org Forums:
    Hello there, Thanks for reaching out. I don't think the images at the "We recommend"…

  • Posted a reply to Nivo Slider NonResponsive (???), on the site WordPress.org Forums:
    Hello @designsforme, Could you please share a link to your site so I can see…

  • Posted a reply to Visualizer and multisite environments, on the site WordPress.org Forums:
    Hello David, Thanks for reaching out. Visualizer can be used on a multisite network. In…

  • Posted a reply to Adding more space between content and after content review box, on the site WordPress.org Forums:
    Hello @toomanytabz, Please go to Appearance -> Customize -> Additional CSS and add this code…

  • Posted a reply to Change from uppercase text in Header and Footer menus?, on the site WordPress.org Forums:
    Hello @johnm243, Sorry for the late reply. I have actually put together a guide to…

  • Posted a reply to Header image using HTML, how to remove background, on the site WordPress.org Forums:
    Hello @horus79, Thanks for reaching out. I'm not entirely sure what your issue with Neve…

  • Posted a reply to menu titel of open page appears in bold, on the site WordPress.org Forums:
    Hello there, Thanks for reaching out. Apologies for the late reply. I have just checked…

  • Posted a reply to How to translate .content-form-success message in italian?, on the site WordPress.org Forums:
    Hello there, I have checked, and there are 2 files that contain this message as…

  • Posted a reply to No background, on the site WordPress.org Forums:
    Hello @pamplemuss, Apologies for responding this late. I have just checked and i cannot replicate…

  • Posted a reply to Mobile Menu Sidebar not clickable, on the site WordPress.org Forums:
    Hello @dixer, Thanks for reaching out to us regarding your issue. Apologies for the late…

  • Posted a reply to Change in footer, on the site WordPress.org Forums:
    Hello @feraursus, Thanks for using Neve. You can align your items side by side with…

  • Posted a reply to No Break Between Buttons, on the site WordPress.org Forums:
    Hello @mp1988, Thanks for reaching out. I understand your website is not yet live so…

  • Posted a reply to How to change this title?, on the site WordPress.org Forums:
    Hello @haituni, Thank you for using Neve. I am currently unable to access your website.…

  • Posted a reply to Thumbnails not showing in RSS Feed (Google News), on the site WordPress.org Forums:
    Hello, Thank you for reaching out and apologies for the late reply. First of all,…

  • Posted a reply to Header Height, Logo-Size and Size of Typo, on the site WordPress.org Forums:
    Hello @chruhrmann, Thanks for reaching out to us. I understand you would like to resize…

  • Posted a reply to My mobile site has a “privacy and terms” button that follows you as you scroll, on the site WordPress.org Forums:
    Hello, Glad to see you've worked things out with your website. Since you opened this…

  • Posted a reply to Darker font, on the site WordPress.org Forums:
    Hello @greggvk, Thanks for reaching out to us. Could you please let us know exactly…

  • Posted a reply to Section Team Image Size, on the site WordPress.org Forums:
    Hello there, Thanks for using Hestia. We hope you like it. In order to increase…

  • Posted a reply to Shopisle Remove page top banner image, on the site WordPress.org Forums:
    Hello there, Thanks for reaching out. Please try adding this code as well and let…

  • Posted a reply to Mega menu doesn’t works, on the site WordPress.org Forums:
    Hello @childledj, Thanks for reaching out. Have you tried following the Neve Mega Menu Setup…

  • Posted a reply to Adding front page sections instead of creating pages, on the site WordPress.org Forums:
    Hello @greggvk, Thanks for reaching out to us. I believe this can be achieved through…

  • Posted a reply to Wrong position for login on WooCommerce checkout page, on the site WordPress.org Forums:
    Hello @rogeriodec, Thanks for reaching out. I have checked the website you provided and it…

  • Posted a reply to Colors, on the site WordPress.org Forums:
    Hello, Thanks for reaching out. If what you want to achieve is not explained here…

  • Posted a reply to Hestia related posts, on the site WordPress.org Forums:
    Hello, Could you please share a bit more details about your issue? Has this feature…

  • Posted a reply to A W E S O M E !, on the site WordPress.org Forums:
    Hi there, Thank you so much for the great review! Have a great day ahead!

  • Posted a reply to Change from uppercase text in Header and Footer menus?, on the site WordPress.org Forums:
    Hello again, I apologize but it looks like something went wrong while writing the code…

  • Posted a reply to Change from uppercase text in Header and Footer menus?, on the site WordPress.org Forums:
    Hello @johnm243, Thanks for using Hestia. I understand you don't want your menu items to…

  • Posted a reply to Reduce Shopisle Nav Menu Height on Mobile, on the site WordPress.org Forums:
    Hello @cecybot, Thanks for reaching out. 1. The reason why your main navigation is thick…

  • Posted a reply to remove link from logo to home from 1 specific page, on the site WordPress.org Forums:
    Hello @sweetsyl, Thank you for trying Neve out. I understand you would like to remove…

  • Posted a reply to Thumbnails not showing … sometimes, on the site WordPress.org Forums:
    Hello @johnroyce, I have just tested the shortcode you provided and it seems like the…

  • Posted a reply to Change when navigation collapses to mobile navigation, on the site WordPress.org Forums:
    Hello @brianjw18, Thank you for providing additional details about your query. The 959px threshold was…

  • Posted a reply to Mobile Menu Close Icon X, on the site WordPress.org Forums:
    hello @utzster, I have checked our demo with google chrome on mobile view (Pixel 2…

  • Posted a reply to Fix The Plugin, on the site WordPress.org Forums:
    Hello @winhatter, We're sorry to hear about your issues with Intergeo. Could you please let…

  • Posted a reply to Newest Blog-Post with Photo?, on the site WordPress.org Forums:
    Hello @borav, Neve's frontpage is built using Elementor. Though Elementor is not a requirement to…

  • Posted a reply to Adding text to markers does not work, on the site WordPress.org Forums:
    Hello, I have tested this on my end as well but I was unable to…

  • Posted a reply to Feed has no items., on the site WordPress.org Forums:
    Hello, I have checked the feed URL you are using and everything seems to be…

  • Posted a reply to Change when navigation collapses to mobile navigation, on the site WordPress.org Forums:
    Hello there, Thanks for being part of our community. Could you please also provide a…

  • Posted a reply to Code error, on the site WordPress.org Forums:
    Hello again, I have had another look and it looks like the tag is not…

  • Posted a reply to Code error, on the site WordPress.org Forums:
    Hello again, Thank you for pointing me in the right direction. I have checked that…

  • Posted a reply to plugin is not compatible with Elementor’s latest update 3/27/19, on the site WordPress.org Forums:
    Hello, Thanks for reaching out. This might have something to do with your PHP version.…

  • Posted a reply to cant find any library or template to import, on the site WordPress.org Forums:
    Hello, In order to check your php version, please reach out to your hosting company…

  • Posted a reply to Huh? Why do I need this?, on the site WordPress.org Forums:
    Hello @reelism, Thanks for reaching out. Page Templater For Elementor can bring 2 new templates…

  • Posted a reply to Header logo stretching on mobile, on the site WordPress.org Forums:
    Hello, Thanks for reaching out. I have checked with Firefox's preview using iPhone 5/SE resolution…

  • Posted a reply to Code error, on the site WordPress.org Forums:
    Hello, Thanks for reaching out. I have checked the file you mentioned and I can…

  • Posted a reply to cant find any library or template to import, on the site WordPress.org Forums:
    Hello there, Could you please let us know what PHP version are you using at…

  • Posted a reply to Menu Drop Downs in Edge, on the site WordPress.org Forums:
    Hello, Unfortunately, we do not have an ETA right now, but we're doing our best…