Profiles

As a Client Relationship Manager (CRM) in a website design agency, my primary responsibility is to build and maintain relationships with clients. my role is crucial in ensuring that clients are happy and satisfied with the services provided by the agency.

Here are a list what I do for my role.
1) Understanding the client’s needs : This includes understanding their target audience, their business goals, and the functionality they require on their website.
2) Communicating with clients: I’ll need to communicate regularly with the client, keeping them updated on the progress of their project and answering any questions they may have.
3) Managing client expectations: My role is the agency delivers the project on time, within budget, and to the client’s satisfaction.
4) Providing guidance and advice: need to provide guidance and advice to the client on issues such as website design, user experience, and search engine optimization.
5) Liaising with the design team: need to work closely with the design team to ensure that the client’s requirements are met, and their website is designed to their specifications.
6) Project management: responsible for managing the project from start to finish, ensuring that it is completed on time and within budget.
7) Upselling: responsible for upselling additional services to clients, such as website maintenance or digital marketing services.

Overall, as a CRM in a website design agency, my primary responsibility is to ensure that the client is happy and satisfied with the services provided by the agency. This involves understanding the client’s needs, communicating regularly with them, managing their expectations, and providing guidance and advice as needed.