Profiles

  • Member Since: July 23rd, 2016
  • Location: Cape Town, South Africa
  • GitHub: stoltzrx
  • Find me on:

Bio

I believe Customer support is an attitude ā€” not a service.

Passionate about all things customer support and the ever-evolving world of technology that helps unlock it. What motivates me most is helping others.

Iā€™m a fast yet critical thinker and a quick learner who likes to take on any challenge.

My specialties include WordPress, WooCommerce, APIs, Customer support, HTML, CSS, some PHP, and technical troubleshooting.

Contributions

Roxanne S. contributes 25 hours per week to the Support team.

  • Posted a reply to Error in PHP error logs, on the site WordPress.org Forums:
    Hi @wood1e, Thanks for providing an update! Since you are using the latest version of…

  • Posted a reply to affiliate product link to product details in category view, on the site WordPress.org Forums:
    Hi @saraeee, You are very welcome, glad you managed to find a way to achieve…

  • Posted a reply to A client bought a sold out item, on the site WordPress.org Forums:
    Hi @kjuby , Thanks for sharing the System Status report. I understand that a product…

  • Posted a reply to Error Checking Out with Square Payments, on the site WordPress.org Forums:
    Hi @treeandcrow , Thanks for reaching out! I understand that you are experiencing issues with…

  • Posted a reply to Autogenerate password, on the site WordPress.org Forums:
    Hi @vickkmartinez , Kindly note that by following the steps provided by @danndumia, the option…

  • Posted a reply to WooCommerce Database Update long time, on the site WordPress.org Forums:
    Hi @crownst , Thanks for providing the error logs. As a first step, I would…

  • Posted a reply to affiliate product link to product details in category view, on the site WordPress.org Forums:
    Hi @saraeee , Thanks for sharing your System Status report. You are able to create…

  • Posted a reply to WooCommerce Database Update long time, on the site WordPress.org Forums:
    Hi @crownst , Thanks for reaching out! I understand that you are experiencing issues with…

  • Posted a reply to Proceed to pay option Disappears, on the site WordPress.org Forums:
    Hi @devdbitechglobal , Could you elaborate on what functionality is being lost when updating WooCommerce…

  • Posted a reply to Proceed to pay option Disappears, on the site WordPress.org Forums:
    Hi @devdbitechglobal , Thanks for sharing the Status report. WC Version: 6.4.1 WC Database Version:…

  • Posted a reply to Removing image banner from post.php, on the site WordPress.org Forums:
    Hi @riggsdp , Thanks for reaching out! I understand that you have changed themes, and…

  • Posted a reply to Random items added to cart and payment issues, on the site WordPress.org Forums:
    Hi @mooono94, You are most welcome, glad you managed to find the culprit :) Since…

  • Posted a reply to Information bar appears underneath the header, on the site WordPress.org Forums:
    Hi @nagycsongorwp , Thanks for providing an update. Since you have managed to identify Elementor…

  • Posted a reply to Standard layout Confirmation email problem, on the site WordPress.org Forums:
    Hi @jedimax , Thanks for reaching out! I understand that you would like to know…

  • Posted a reply to Random items added to cart and payment issues, on the site WordPress.org Forums:
    Hi @mooono94 , Thanks for reaching out! I understand that you are experiencing issues with…

  • Posted a reply to The scroll bar doesn’t work, on the site WordPress.org Forums:
    Hi @windslegend , Thanks for providing the Status report. Please could you perform the same…

  • Posted a reply to USER/CUSTOMER LIST REQUIRED TO LOGGED IN UPON CHECKOUT, on the site WordPress.org Forums:
    Hi @ams05 , You are most welcome. Since further help is required from the developers…

  • Posted a reply to USER/CUSTOMER LIST REQUIRED TO LOGGED IN UPON CHECKOUT, on the site WordPress.org Forums:
    Hi @ams05 , Glad you managed to find the culprit! Since the issue is being…

  • Posted a reply to [WooCommerce] USER/CUSTOMER LIST REQUIRED TO LOGGED IN UPON CHECKOUT, on the site WordPress.org Forums:
    Hi @ams05 , Thanks for sharing the Status report. It is definitely a possibility, as…

  • Posted a reply to USER/CUSTOMER LIST REQUIRED TO LOGGED IN UPON CHECKOUT, on the site WordPress.org Forums:
    Hi @ams05 , Thanks for providing an update. I am unable to replicate this issue…

  • Posted a reply to How can I get rid of this “First Order” text?, on the site WordPress.org Forums:
    Hi @lunarmimi , Thanks for reaching out! I understand that your site generates a "First…

  • Posted a reply to Hide the list of categories from the Shop/category pages, on the site WordPress.org Forums:
    Hi @logologics , Thanks for providing clarity. Please could you add the following CSS to…

  • Posted a reply to Woocommerce automatically updated my stock from Out of stock to In stock, on the site WordPress.org Forums:
    Hi @faisal99 , Thanks for reaching out! I understand that you are experiencing issues with…

  • Posted a reply to Overruling Emailtemplate email-order-details.php not working anymore, on the site WordPress.org Forums:
    Hi @webworkx , Thanks for reaching out! I understand that you have customized your email…

  • Posted a reply to Integrating WooCommerce with Existing WordPress Site, on the site WordPress.org Forums:
    Hi @paul33 , Thanks for providing clarity. Should you already have an existing Shop page,…

  • Posted a reply to Woocommerce product gallery bug, on the site WordPress.org Forums:
    Hi @chrisbutterfield , Sorry, I realized that I navigated you to the plugin section, as…

  • Posted a reply to Integrating WooCommerce with Existing WordPress Site, on the site WordPress.org Forums:
    Hi @paul33 , Thanks for reaching out! I understand that you would like to change…

  • Posted a reply to Dummy Data show instead of actual product content/data, on the site WordPress.org Forums:
    Hi @touseef76 , Thank you for the update! Please clarify if you are referring to…

  • Posted a reply to Stripe Payment Error Woocommerce, on the site WordPress.org Forums:
    Hi @zoriginter , Thanks for providing an update. In order to get a better understanding…

  • Posted a reply to Cant install, on the site WordPress.org Forums:
    Hi @modamo2 , Thanks for reaching out! I understand that you are experiencing issues installing…

  • Posted a reply to New PayPal Checkout, on the site WordPress.org Forums:
    Hi @milotze , Just to add - if you are referring to PayPal Plus for…

  • Posted a reply to Woocommerce product gallery bug, on the site WordPress.org Forums:
    Hi @chrisbutterfield , If you are referring to the below (please see below screenshots), then…

  • Posted a reply to Woocommerce product gallery bug, on the site WordPress.org Forums:
    Hi @chrisbutterfield , I have never personally seen this prompt before, would you mind sharing…

  • Posted a reply to Custom login page redirect, on the site WordPress.org Forums:
    Hi @axswebmaster , Thanks for reaching out! I understand that you have created a custom…

  • Posted a reply to Woocommerce product gallery bug, on the site WordPress.org Forums:
    Hi @chrisbutterfield , Thanks for sharing the Status report and screenshot. Nothing out of the…

  • Posted a reply to Related Products in header of product pages. Unable to remove, on the site WordPress.org Forums:
    Hi @theroadlesswritten , I too am unable to replicate the issue, as I have navigated…

  • Posted a reply to Woocommerce product gallery bug, on the site WordPress.org Forums:
    Hi @chrisbutterfield , Thanks for reaching out! I understand that your featured product image is…

  • Posted a reply to WooCommerce Error Logs – Website Widgets not working, on the site WordPress.org Forums:
    Hi @aboriginalsun , As a next step, could you please install the Classic Widgets plugin…

  • Posted a reply to WooCommerce Error Logs – Website Widgets not working, on the site WordPress.org Forums:
    Hi @aboriginalsun , Thanks for sharing the error logs! Kindly confirm if you are using…

  • Posted a reply to Dummy Data show instead of actual product content/data, on the site WordPress.org Forums:
    Hi @touseef76 , Thank you for providing an update! Kindly confirm if this testing was…

  • Posted a reply to Paypal problems, on the site WordPress.org Forums:
    Hi @tudesarrollodigital , Thanks for reaching out! I understand that you are experiencing issues with…

  • Posted a reply to Exclude virtual product cost from minimum free shipping cost, on the site WordPress.org Forums:
    Hi @worddevelop , Thanks for reaching out! There is an extension available that could help…

  • Posted a reply to digital&download. force download + send email at customer, on the site WordPress.org Forums:
    Hi @marcomarencoteacupit , Please confirm that you set the force downloads correctly? Below is detailed…

  • Posted a reply to wocommerce payments not working, on the site WordPress.org Forums:
    Hi @raniaatef , As per the status report, I am able to see that you…

  • Posted a reply to Dummy Data show instead of actual product content/data, on the site WordPress.org Forums:
    Hi @touseef76 , Thanks for sharing your System Status report. WP Version: ❌ 5.8 -…

  • Posted a reply to wocommerce payments not working, on the site WordPress.org Forums:
    Hi @raniaatef , Thanks for reaching out! I understand that you are facing issues with…

  • Posted a reply to Dummy Data show instead of actual product content/data, on the site WordPress.org Forums:
    Hi @touseef76 , Thanks for reaching out! I understand that once adding items to the…

  • Posted a reply to Issues with connecting Woocommerce to Deliverr platform, on the site WordPress.org Forums:
    Hi @aliandcompany , Thanks for providing an update. As a next step, I would recommend…

  • Posted a reply to Billing ZIP Code is not a valid postcode / ZIP., on the site WordPress.org Forums:
    Hi @jinguozheng , Thanks for providing an update. Glad to hear you have found a…

  • Posted a reply to [WooCommerce] custom-product-tabs-lite, on the site WordPress.org Forums:
    Hi @nbccsb , Thanks for reaching out! I understand that you are looking for an…