Rafael M. Ehlers (@rafaehlers) – WordPress user profile

Bio

I’m a customer-driven Project Manager and Support Lead with hands-on experience supporting, managing, and improving complex WordPress plugins, especially within the Gravity Forms ecosystem. At GravityKit, I wore multiple hats across product development, support operations, and user advocacy.

I’ve helped triage and prioritize development work, plan releases, create mockups for new features, and bridge communication between technical and non-technical stakeholders. On the support side, I led technical troubleshooting efforts, communicated directly with customers, created detailed documentation, and ensured users felt heard and supported.

I’m passionate about building products that solve real problems, and I believe that the best software comes from listening carefully to users and translating those needs into focused, actionable development.

Looking for opportunities where I can bring together technical understanding, project management skills, and a deep commitment to customer experience.

Badges

CODE

2 badges

Core Contributor '16 Plugin Developer

COMMUNITY

2 badges

WordCamp Organizer '19 WordCamp Speaker '14

POLYGLOTS

2 badges

Translation Contributor '15 Translation Editor '15

Current Job

Technical Project Manager • SaaS Support Leader • Customer Experience Strategist • WordPress Plugin Specialist

Present

Recent impact

Score weights high-impact work (commits, releases, approved translations, props) at 3x routine activity.

Last 30 days

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Last 90 days

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Last 12 months

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WordPress releases

Contributed to 1 release

Contributions

Type

July 2025

Jul 23 Wed · 23:24

Forums med

Posted a reply to Change column format, on the site WordPress.org Forums:
Hi @saeed20100 please try this code snippet: https://gist.github.com/rafaehlers/2004f647fe2045abb1d43659c0432dcf Let us know if that works.

May 2025

May 14 Wed · 04:05

Forums med

Posted a reply to .XLSX and .CSV Download Error, on the site WordPress.org Forums:
Hi @brandonjza80 Can you please contact us at https://gravitykit.com/support for further assistance? Thank you!

April 2025

Apr 07 Mon · 18:32

Forums med

Posted a reply to Settings page broken!, on the site WordPress.org Forums:
Hi @sgot This looks like missings files. Could please try reinstalling the plugin? This should…

March 2025

Mar 19 Wed · 01:06

Forums med

Posted a reply to Import with notes, on the site WordPress.org Forums:
Hi @memt-network , GravityImport can import the entries with notes exported by GravityExport.

January 2025

Jan 17 Fri · 18:41

Forums med

Posted a reply to Gravity Forms Zero Spam not working, on the site WordPress.org Forums:
Hi @ravamerica , I just submitted the form with test information and I didn't see…

December 2024

Dec 02 Mon · 20:57

Forums med

Posted a reply to forms being marked spam that aren’t spam, on the site WordPress.org Forums:
Hi @dsawyers Sorry about that, but that's okay. Technically, you don't need to use Zero…

November 2024

Nov 18 Mon · 18:26

Forums med

Posted a reply to Does this support multisite, on the site WordPress.org Forums:
Hello @wilrevehl, Yes! Gravity Forms Zero Spam works on multisite installations and you can activate…

Nov 15 Fri · 20:22

Forums med

Posted a reply to Zero Spam Blocking Google Ads Conversion Tracking, on the site WordPress.org Forums:
@dogstarweb the reality is that Zero Spam was very useful in the past, but ever…

Nov 13 Wed · 15:59

Forums med

Posted a reply to Zero Spam Blocking Google Ads Conversion Tracking, on the site WordPress.org Forums:
Hello @dogstarweb Can you please give us more details about how Zero Spam is blocking…

October 2024

Oct 18 Fri · 22:06

Forums med

Posted a reply to Does Marking as ‘Spam’ Train System?, on the site WordPress.org Forums:
Hi @kennyll, No. Unfortunately, that's not how the plugin works. I believe this plugin from…