WordPress.org

Posted a reply to Feature request: Notify when assigning an agent, on the site WordPress.org Forums:
Hello @webdados, Yes, it is possible. Please go to Support > Email Notifications > Email…

3 weeks ago

Posted a reply to Changing Language, on the site WordPress.org Forums:
Hello @melkara, SupportCandy plugin show strings in the language you have selected in the WordPress…

4 weeks ago

Posted a reply to PHP Fatal for wpsc_email_notifications.php on line 55, on the site WordPress.org Forums:
Hi @jsmoriss, Thank you for reporting a fatal error. We have fixed the bug in…

1 month ago

Posted a reply to Registration not working?, on the site WordPress.org Forums:
Hello @urbanheather, Registration bug has been fixed in latest version 2.0.7. Please update the plugin…

1 month ago

Posted a reply to Static text fields (info/guidance), on the site WordPress.org Forums:
Hello @soniczoomedia, It is under development and it will be added in future version soon.

2 months ago

Posted a reply to Registration not working?, on the site WordPress.org Forums:
Hello @urbanheather, We found a bug in registration form. It will be fixed in the…

2 months ago

Posted a reply to Move Email Attachment down to top, on the site WordPress.org Forums:
Hello @samuelfalcon, Unfortunately, it is not possible in the current version of the plugin. But…

2 months ago

Posted a reply to Unexpected token C in JSON at position 0, on the site WordPress.org Forums:
Hello @cspafford, For further checking please create a ticket on our support page. One of…

2 months ago

Posted a reply to website down, on the site WordPress.org Forums:
Hello @lordsnake, SupportCandy website is live now. You can now access your account. Sorry for…

2 months ago

Posted a reply to guest ticket not working, on the site WordPress.org Forums:
Hello @lordsnake, Please check below settings: 1) Set login module to SupportCandy Login Form. You…

2 months ago

Posted a reply to Multilanguage, on the site WordPress.org Forums:
Hello @ancorid, Yes, it is possible. But you need to use plugins like WPML using…

2 months ago

Posted a reply to Time in ticket details is off by hours, on the site WordPress.org Forums:
Hello @eammendola, We use the WordPress timezone setting to show the dates. We have checked…

2 months ago

Posted a reply to Disabled BCC, on the site WordPress.org Forums:
Hello @bsmchristian, Unfortunately, it is not possible to hide BCC field from setting. We have…

2 months ago

Posted a reply to The attachment format is case sensitive, on the site WordPress.org Forums:
Hello @krioteh, Thank you for your valuable suggestion. We have added this in our development…

2 months ago

Posted a reply to Unexpected token C in JSON at position 0, on the site WordPress.org Forums:
Hello @cspafford, It could be a conflict with other plugin or theme you have installed,…

2 months ago

Posted a reply to Why not work, on the site WordPress.org Forums:
Hello @moshe1111, Please create a ticket on our support page, one of our support agents…

3 months ago

Posted a reply to Why not work, on the site WordPress.org Forums:
Hello @moshe1111, There is a js error on your support page. I guess it is…

3 months ago

Posted a reply to Why not work, on the site WordPress.org Forums:
Hello @moshe1111, It may be conflicting with your theme or another plugin.  To identify this,…

3 months ago

Posted a reply to Email Notifications, on the site WordPress.org Forums:
Hello @b1ikkq34, Please verify below steps for troubleshooting the issue: You have entered From Name…

3 months ago

Posted a reply to Parameter for shortcode, on the site WordPress.org Forums:
Hello @b1ikkq34, Unfortunately, it is not possible for now. This feature is already in our…

3 months ago

Posted a reply to Does SupportCandy use custom tables or wp_postmeta?, on the site WordPress.org Forums:
Hello @menathor, There is no plan yet. Storing replies to wp_posts does not affect the…

3 months ago

Posted a reply to supportcandy-fr_FR.po, on the site WordPress.org Forums:
Hello @selune, Please create a ticket on our support page one of our agents will…

3 months ago

Posted a reply to Problem with field “Description” and full text editor., on the site WordPress.org Forums:
Hello @calle81, Unfortunately, it is not possible to disable full TinyMCE for guest and registered…

3 months ago

Posted a reply to Ticket List Page Does Not Appear, on the site WordPress.org Forums:
Hello @webnixon, Please create a ticket on our support page one of our agents will…

3 months ago

Posted a reply to Problem displaying custom fields, on the site WordPress.org Forums:
Hello @chrisconquerors, Do not change code of the plugin else when you update the plugin…

3 months ago

Posted a reply to REST API – POST /tickets not working, on the site WordPress.org Forums:
Hello @robertapas, Please make sure you are using the latest version of the plugin. If…

3 months ago

Posted a reply to Does SupportCandy use custom tables or wp_postmeta?, on the site WordPress.org Forums:
Hello @menathor, We use custom tables to store tickets/ticket meta and wp_posts to store replies.

3 months ago

Posted a reply to Skip login, on the site WordPress.org Forums:
Hello @chrisconquerors, If you want to allow create a ticket without login then you can…

3 months ago

Posted a reply to How Do We Remove Border From [supportcandy] Shortcode?, on the site WordPress.org Forums:
Hello @kernkraftx360, Please go to your theme's customise setting and below custom css to remove…

4 months ago

Posted a reply to endless loading, on the site WordPress.org Forums:
Hello @andreafreddi, It may be conflicting with your theme or another plugin.  To identify this,…

4 months ago

Posted a reply to Supported File Extensions, on the site WordPress.org Forums:
Hello @broesel1912, We add a .txt extension to documents and upload files. The .txt extensions…

4 months ago

Posted a reply to Publish support view, on the site WordPress.org Forums:
Hello @yayk, Unfortunately, it is not possible.

4 months ago

Posted a reply to Static text fields (info/guidance), on the site WordPress.org Forums:
Hello @soniczoomedia, Thank you for your suggestion. I have added it in our suggestion list.…

4 months ago

Posted a reply to migrate from WP Support Plus Responsive Ticket System, on the site WordPress.org Forums:
Hello @damelco, Yes, you can migrate from Support Plus to SupportCandy. Please see this link…

4 months ago

Posted a reply to Import, on the site WordPress.org Forums:
Hello @damelco, Please create a ticket on our support page. Our support agents will help…

5 months ago

Posted a reply to Import, on the site WordPress.org Forums:
Hello @rallinspired, The import feature is available now. Please see this link for details.

5 months ago

Posted a reply to Import, on the site WordPress.org Forums:
Hello @rallinspired, To transfer your licenses to SupportCandy please create a ticket on our support…

5 months ago

Posted a reply to Import, on the site WordPress.org Forums:
Hello @rallinspired, It is under final testing. It will be available this weekend.

5 months ago

Posted a reply to Ticket url in email not working, on the site WordPress.org Forums:
Hello @eammendola, Please make sure you have followed the below steps : 1. Create a…

5 months ago

Posted a reply to email required, on the site WordPress.org Forums:
Hello @frankthi, Unfortunately, it is not possible to create a ticket anonymously. Email address is…

5 months ago

Posted a reply to Do you provide .po files for translations?, on the site WordPress.org Forums:
Hello @jasurdeury, Please create a ticket on our support page, we will share po file…

6 months ago

Posted a reply to Version 2.0.0 does not work for me., on the site WordPress.org Forums:
Hello @helene35200, Can you please create a ticket on our website so that one of…

7 months ago

Posted a reply to Database, on the site WordPress.org Forums:
Hello, Unfortunately it is not possible. As a workaround you can create a custom field…

8 months ago

Posted a reply to Save Changes Button, on the site WordPress.org Forums:
Hello, Can you please create a ticket on our site for further debugging?

8 months ago

Posted a reply to Save Changes Button, on the site WordPress.org Forums:
Hello, It may be conflicting with another plugin.  To identify this, please deactivate plugins one…

8 months ago

Posted a reply to tickets url, on the site WordPress.org Forums:
Hello, Please check below two settings Go to Support > Setting > General > Support…

8 months ago

Posted a reply to CSS Conflicts with Font Awesome, on the site WordPress.org Forums:
Hello, It seems to be conflict with your theme css. Can you please share your…

8 months ago

Posted a reply to 2 Problems – TIcket no. is same and on-submit Ajax spinner does not stop, on the site WordPress.org Forums:
Hello, Can you please create a ticket on our site?

8 months ago

Posted a reply to Database, on the site WordPress.org Forums:
Hello, From where you want to import tickets? Do you want to import tickets from…

8 months ago

Posted a reply to Disable default fields, on the site WordPress.org Forums:
Hello, Unfortunately it is not possible to disable email and name from create ticket page.…

9 months ago