Posted a reply to change the blue gravatar logo, on the site WordPress.org Forums:
Hello, After testing, we found that we have given fixed default avatar in the code…

Posted a reply to two issues in live website in Custom fields of Supportcandy, on the site WordPress.org Forums:
Hello, Please create a ticket on our support page. One of our support agent will…

Posted a reply to Email notification not working, on the site WordPress.org Forums:
Hello, Please verify the below steps for troubleshooting the issue: You have entered From Name…

Posted a reply to problem old ticket old website in new ticket new website (same account), on the site WordPress.org Forums:
Hello, There is no need to create an account. You can create a ticket as…

Posted a reply to Responsiveness in SupportCandy, on the site WordPress.org Forums:
Hello, When you change the mode, refresh the page. The css is loaded according to…

Posted a reply to problem old ticket old website in new ticket new website (same account), on the site WordPress.org Forums:
Hello, Please create a ticket on our support portal. One of our agents will help…

Posted a reply to New ticket notification, on the site WordPress.org Forums:
Hello, The unresolved ticket count is shown next to the support menu. Please go to…

Posted a reply to how can I automatically change the status of a ticket?, on the site WordPress.org Forums:
Hello, Use following code: global $wpscfunction; $wpscfunction->change_status( $ticket_id, $status_id);

Posted a reply to Images, on the site WordPress.org Forums:
Hello, We have to check the issue on your site. Can you please create a…

Posted a reply to Images, on the site WordPress.org Forums:
Hello, Can you please check you have given the correct permissions on the uploads/wpsc folder?

Posted a reply to option assign agent rules, on the site WordPress.org Forums:
Hello, Please use [wpsc_create_ticket] instead of [supportcandy] shortcode.

Posted a reply to option assign agent rules, on the site WordPress.org Forums:
Hello, Assign agent rules add-on is for assigning agents to tickets. You can create rules…

Posted a reply to Uploaded word files from content/uploads/wpsc folder, can’t be opened with word, on the site WordPress.org Forums:
Hello, Can you please create a ticket on our support page for further debugging?

Posted a reply to Uploaded word files from content/uploads/wpsc folder, can’t be opened with word, on the site WordPress.org Forums:
Hello, The screenshots are not available. Can you please share screenshots again?

Posted a reply to Uploaded word files from content/uploads/wpsc folder, can’t be opened with word, on the site WordPress.org Forums:
Hello, Please right-click on the file and choose "Open with" and select Microsoft word application.…

Posted a reply to problem with domain @gmail.com, on the site WordPress.org Forums:
Hello, It may conflict with some other plugin or theme. You can troubleshoot this yourself…

Posted a reply to Ticket Reminder for agent, on the site WordPress.org Forums:
Hello, The SLA add-on will be useful for you. You can set SLA policies with…

Posted a reply to Pre-populated read only fields, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to add hidden fields for these fields.

Posted a reply to Pre-populated read only fields, on the site WordPress.org Forums:
Hello, What is the type of fields you want to pre-populate?

Posted a reply to How do I delete an empty in ?, on the site WordPress.org Forums:
Hello, It is not possible to remove the first empty option. Also, it is not…

Posted a reply to Ticket submit but appear to be empty, on the site WordPress.org Forums:
Hello, We have to check this issue on your site. Can you please create a…

Posted a reply to Export Tickets, on the site WordPress.org Forums:
Hello, Please make sure you are using the correct timezone. Please go to Dashboard >…

Posted a reply to Export Tickets, on the site WordPress.org Forums:
Hello, Which version of SupportCandy and Export ticket add-on you are using?

Posted a reply to Can Agent Reply By Email?, on the site WordPress.org Forums:
Hello, Yes, agents can also reply to tickets via email. The email piping work for…

Posted a reply to Reset ticket numbering without deleting existing tickets, on the site WordPress.org Forums:
Hello, If your highest ticket id is 15 then it is not possible to reset…

Posted a reply to Zeptomail, on the site WordPress.org Forums:
Hello, Please verify the below steps for troubleshooting the notification issue: You have entered From…

Posted a reply to Do you plan a Dokan add on?, on the site WordPress.org Forums:
Hello, We have discussed this with our development team. We found this suggestion useful and…

Posted a reply to Attachments no longer display, on the site WordPress.org Forums:
Hello, Can you please create a ticket on our support page? One of our agents…

Posted a reply to Not rendering images or Support Candy portal in mobile view, on the site WordPress.org Forums:
Hello, We have checked the issue on your site and found there is a js…

Posted a reply to The functions of the plugin do not work., on the site WordPress.org Forums:
Hello, It may conflict with some other plugin or theme. You can troubleshoot this yourself…

Posted a reply to Reset Plugin to Detaful, on the site WordPress.org Forums:
Hello, Please create a ticket on our support page. One of our support agent will…

Posted a reply to Change background color of Open Tickets Row, on the site WordPress.org Forums:
Hello, You can change the colour from the appearance setting. Please go to Support >…

Posted a reply to How to enable sound notifications for new tickets and customers responses, on the site WordPress.org Forums:
Hello, You can use Email Piping add-on for this. Email Piping adds the ability to…

Posted a reply to Functionality, on the site WordPress.org Forums:
Hello, It is not possible in the current version. We found this suggestion useful and…

Posted a reply to How to enable sound notifications for new tickets and customers responses, on the site WordPress.org Forums:
Hello, If the customer is not logged in then he has to enter name and…

Posted a reply to Integration/Sync between multiple websites?, on the site WordPress.org Forums:
Hello, It is not possible to manage tickets of other sites on one site. You…

Posted a reply to Conflicto con plugins de estatik, on the site WordPress.org Forums:
Hello, Can you please confirm it is a conflict with https://wordpress.org/plugins/estatik/ plugin?

Posted a reply to How to enable sound notifications for new tickets and customers responses, on the site WordPress.org Forums:
Hello, The sound notifications are not possible. You can set up email notifications for ticket…

Posted a reply to how the agent can only assign itself to the ticket, on the site WordPress.org Forums:
Hello, You can remove assign agent permission from the agent role. Please go to Support…

Posted a reply to REST API, on the site WordPress.org Forums:
Hello, When you log in using login API. It returns a token. The token does…

Posted a reply to REST API, on the site WordPress.org Forums:
Hello, As you want to upload a file while creating a ticket. So please use…

Posted a reply to REST API, on the site WordPress.org Forums:
Hello, Thank you for reporting the wpsc issue. The wpsc is added in /tickets/addRegisteredUserTicket API.…

Posted a reply to Envato Item Validation, on the site WordPress.org Forums:
Hello, The envato product validation feature is not available for now.

Posted a reply to Private note, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to restrict private notes as per your requreiemnts. The…

Posted a reply to Disable CSS Styling…, on the site WordPress.org Forums:
Hello, You can change the button background colour and colour from the appearance setting. We…