Nikhil G
@nsgawli on WordPress.org
- Member Since: August 5th, 2016
Contribution History
Nikhil G’s badges:- Plugin Developer
- Translation Contributor
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Posted a reply to My ideas to add, on the site WordPress.org Forums:
Hello, Thank you for your suggestion. We will be discussing this with our team. If…4 days ago
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Posted a reply to Generated link does not include root url, on the site WordPress.org Forums:
Hello, Please follow the below steps : 1. Create a page and add a shortcode…1 week ago
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Posted a reply to Sequential Ticket ID to 1, on the site WordPress.org Forums:
Hello, We fixed this bug in the latest version 2.2.9. Please update the plugin to…2 weeks ago
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Posted a reply to Unresolved Always Says Zero, on the site WordPress.org Forums:
Hello, Please go to Support > Ticket List > More Settings > Agent View >…2 weeks ago
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Posted a reply to Do you support this use case?, on the site WordPress.org Forums:
Hello, There are two ways to achieve this: 1. Use Email Piping add-on. Pipe an…1 month ago
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Posted a reply to Only 3 shortcodes ? I need more please !, on the site WordPress.org Forums:
Hello, Please use [supportcandy] shortcode. When a customer is not logged in then this shortcode…1 month ago
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Posted a reply to Agent assigning, on the site WordPress.org Forums:
Hello, You can assign agents manually from a ticket. Please open any ticket and in…1 month ago
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Posted a reply to assigning tickets to others, on the site WordPress.org Forums:
Hello, It is not possible to set up permission so that agents can assign tickets…1 month ago
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Posted a reply to Change word ‘Ticket’ throughout plugin, on the site WordPress.org Forums:
Hello, You can change the words using translations. You can use Loco translation plugin to…1 month ago
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Posted a reply to Export tickets addon and empty csv file, on the site WordPress.org Forums:
Hello, The tickets are exported according to your current filter. For example, if you want…1 month ago
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Posted a reply to Contact Form 7 Integration, on the site WordPress.org Forums:
Hello, Integration with contact form 7 is not available.2 months ago
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Posted a reply to how to add custom code to supportcandy-API, on the site WordPress.org Forums:
Hello, It is not possible to add custom codes. Yes, you can use APIs to…2 months ago
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Posted a reply to SupportCandy page calls up htaccess/htpasswd login box, on the site WordPress.org Forums:
Hello, We use ajax functionality to show shortcode content. We found some references to this…2 months ago
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Posted a reply to Links are not clickable, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible in the current version. We have discussed this with…2 months ago
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Posted a reply to Style font, on the site WordPress.org Forums:
Hello, The font style is automatically applied depending on your theme. We do not change…2 months ago
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Posted a reply to Can’t edit default field in form, on the site WordPress.org Forums:
Hello, It is not possible to disable the default fields. The name and email are…2 months ago
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Posted a reply to Identification that the ticket was created by support agents, on the site WordPress.org Forums:
Hello, The update will be released within 10 days.2 months ago
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Posted a reply to Identification that the ticket was created by support agents, on the site WordPress.org Forums:
Hello @kozmonauta, This issue will be fixed in the next version of the plugin. If…2 months ago
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Posted a reply to Merge Duplicate Tickets, on the site WordPress.org Forums:
Hello, The merge ticket is not possible in the current version. This feature is in…3 months ago
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Posted a reply to Agent view his own tickets, on the site WordPress.org Forums:
Hello, Please setup as follows: 1. View unassigned – Disable 2. View assigned me –…3 months ago
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Posted a reply to Agent view his own tickets, on the site WordPress.org Forums:
Hello, Please check go have given correct view permissions to agents. Go to Support >…3 months ago
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Posted a reply to Cannot be used after updating to the new version 2.2., on the site WordPress.org Forums:
Hello, Please clear your site cache and browser cache and then recheck the issue. Also,…3 months ago
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Posted a reply to Add New Thread with File Attachment, on the site WordPress.org Forums:
Hello, Please go to Support > Settings > Attachments and check the "Attachment max filesize(MB)",…3 months ago
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Posted a reply to After using [wpsc_create_ticket] I have a problem, on the site WordPress.org Forums:
Hello, Thank you for your contribution to translation. We are currently working on a new…3 months ago
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Posted a reply to Add New Thread with File Attachment, on the site WordPress.org Forums:
Hello, It may be due to file size upload limit. What is your site maximum…3 months ago
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Posted a reply to CSS Customisation ADD Bookmark, on the site WordPress.org Forums:
Hello, It is css conflict with your theme CSS. Which theme you are using?3 months ago
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Posted a reply to customer reply on email directly, on the site WordPress.org Forums:
Hello, Please change your network or restart your network and then try again.3 months ago
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Posted a reply to customer reply on email directly, on the site WordPress.org Forums:
Hello, You can purchase bundles on this link and individual add-ons from this page. You…3 months ago
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Posted a reply to After using [wpsc_create_ticket] I have a problem, on the site WordPress.org Forums:
Hello, The Polish translation is not completed yet. You can translate missing strings using PO…3 months ago
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Posted a reply to customer reply on email directly, on the site WordPress.org Forums:
Hello, Yes, email piping is a premium add-on. Email Piping adds ability to import emails…3 months ago
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Posted a reply to After using [wpsc_create_ticket] I have a problem, on the site WordPress.org Forums:
Hello, Where these two strings are showing? Can you please share the screenshots?3 months ago
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Posted a reply to After using [wpsc_create_ticket] I have a problem, on the site WordPress.org Forums:
Hello, You can directly change this message from settings. Please go to Support > Settings…3 months ago
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Posted a reply to After using [wpsc_create_ticket] I have a problem, on the site WordPress.org Forums:
Hello, Please create two pages, in first page use [supportcandy] shortcode. Go to Support >…3 months ago
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Posted a reply to After using [wpsc_create_ticket] I have a problem, on the site WordPress.org Forums:
Hello, Please follow below steps to fix the issue of ticket link: 1) create a…3 months ago
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Posted a reply to customer reply on email directly, on the site WordPress.org Forums:
Hello, Are you using email piping add-on? To pipe the email reply in ticket system…3 months ago
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Posted a reply to Log in issue, on the site WordPress.org Forums:
Hello, Thank you for the review. We have to check the issue on your server.…4 months ago
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Posted a reply to how to bulk delete tickets, on the site WordPress.org Forums:
Hello, Please select the tickets that are you want to delete. Once you select at…4 months ago
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Posted a reply to CSS customisation, on the site WordPress.org Forums:
Hello, Please make sure you have allowed emails to the additional recipients. Please go to…4 months ago
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Posted a reply to CSS customisation, on the site WordPress.org Forums:
Hello, All the wordpress users are not agents by default. To make them agents please…4 months ago
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Posted a reply to Attachment files on the server, on the site WordPress.org Forums:
Hello, Yes, the files are stored on your server. The ticket attachments are stored in…4 months ago
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Posted a reply to CSS customisation, on the site WordPress.org Forums:
Hello, 1) You can use Loco translation plugin to change the strings. Another way is,…4 months ago
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Posted a reply to New Ticket => Ticket_ID always 0, on the site WordPress.org Forums:
Hello, Please create a ticket on our support page. We have to check the issue…4 months ago
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Posted a reply to Permanently delete attachments, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to delete attachments from the plugin. You have to…4 months ago
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Posted a reply to Ticket archive for user, on the site WordPress.org Forums:
Hello, Please create a page and add [supportcandy] shortcode. The customers can see their tickets…5 months ago
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Posted a reply to critical error when posting a private note, on the site WordPress.org Forums:
Hello, Can you please create a ticket on our support portal? We have to check…5 months ago
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Posted a reply to 票务中附件是存放哪里的, on the site WordPress.org Forums:
Hello, Yes. The attachments are deleted only if the ticket is deleted permanently.5 months ago
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Posted a reply to 票务中附件是存放哪里的, on the site WordPress.org Forums:
Hello, The attachments are stored on your own server in uploads folder. Are you facing…5 months ago
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Posted a reply to Remove reply box after posting ticket, on the site WordPress.org Forums:
G'day {customer_first_name}, Unfortunately, it is not possible to restrict customers to add replies to the…5 months ago
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Posted a reply to You are not authorized to view this ticket., on the site WordPress.org Forums:
Hello, It is not possible to redirect agent in this case. You can use Loco…5 months ago
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Posted a reply to Wrong number of unresolved tickets, on the site WordPress.org Forums:
Hello, Please go to Support > Ticket List > More Settings and Save the setting.…5 months ago
Contributor
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SupportCandy - Helpdesk & Support Ticket System
Active Installs: 10,000+