Nikhil G
@nsgawli on WordPress.org
- Member Since: August 5th, 2016
Contribution History
Nikhil G’s badges:- Plugin Developer
- Translation Contributor
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Posted a reply to Chat function, on the site WordPress.org Forums:
Hello, Unfortunately, there is no integration available with any chat plugin.3 weeks ago
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Posted a reply to How to count the time and cost it takes to resolve each ticket?, on the site WordPress.org Forums:
Hello, You can use Timer add-on to calculate the time spend on each ticket. But…1 month ago
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Posted a reply to How to derive or escalate to another agent on the same ticket?, on the site WordPress.org Forums:
Hello, The support staff that has the capability to assign tickets to other agents can…1 month ago
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Posted a reply to How to manage multiple projects or clients?, on the site WordPress.org Forums:
Hello, Please create a custom field for the project/product. For automatic ticket assignment you can…1 month ago
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Posted a reply to Create Ticket page is a bit distorted, on the site WordPress.org Forums:
Hello, Please edit the support page and remove pre tag added before and after the…1 month ago
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Posted a reply to How to manage multiple projects or clients?, on the site WordPress.org Forums:
Hello, Can you please elaborate on it with more information or the help of screen-shots?1 month ago
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Posted a reply to How to assign an agent at ticket creation time?, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to assign agents while creating a ticket. This feature…1 month ago
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Posted a reply to Tickets accessible from frontend but not backend, on the site WordPress.org Forums:
Hello @c7movieman It may be a js conflict with some other plugin. You can troubleshoot…1 month ago
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Posted a reply to Error opening documents and images, on the site WordPress.org Forums:
Hello @suporteescoladeninja Please enable fileinfo extension for PHP on your server and then recheck the…1 month ago
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Posted a reply to Customization, on the site WordPress.org Forums:
Hello, Yes, you can do the changes but if you update the plugin then you…1 month ago
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Posted a reply to ERR_TOO_MANY_REDIRECTS in login, on the site WordPress.org Forums:
Hello @doktorpj, Are you facing any issue in import? Please create a ticket on our…1 month ago
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Posted a reply to Multiple Instances of Plugin, on the site WordPress.org Forums:
Hello, It is not possible to have multiple instances on the one WordPress installation.1 month ago
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Posted a reply to File attachments in reply, on the site WordPress.org Forums:
Hello @dreammyz4632, There are two possibilities. First is the buffer issue or you are using…2 months ago
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Posted a reply to Attachments cannot be viewed or downloaded, on the site WordPress.org Forums:
Hello, Please create a ticket on our support portal. One of our agents will help…2 months ago
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Posted a reply to Not responsive, on the site WordPress.org Forums:
Hello, Can you please share the screen-shots of the issue? It may be CSS conflict…2 months ago
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Posted a reply to ERR_TOO_MANY_REDIRECTS in login, on the site WordPress.org Forums:
Hello, We strongly recommend you to use SupportCandy now. SupportCandy is our new product designed…2 months ago
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Posted a reply to Dispached tickets, on the site WordPress.org Forums:
Hi there, Please verify below steps for troubleshooting the issue: 1. You have entered From…2 months ago
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Posted a reply to File attachments in reply, on the site WordPress.org Forums:
Hello, Please create a ticket on our support page. One of our agents will help…2 months ago
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Posted a reply to Trello Integration?, on the site WordPress.org Forums:
Hello, We will check the possibility. If it is possible to integrate with SupportCandy then…3 months ago
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Posted a reply to Contribute to translations, on the site WordPress.org Forums:
Hello, The Portuguese (Portugal) translation is completed on wordpress.org Glotpress but the translator editors does…3 months ago
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Posted a reply to The tab for viewing tickets has disappeared from the dashboard, on the site WordPress.org Forums:
Hello @lianaelle, Do you recently activate any plugin/theme? Also, make sure you are using the…3 months ago
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Posted a reply to import from SP+, on the site WordPress.org Forums:
Hello Please see this link for the details.3 months ago
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Posted a reply to close the tickets, on the site WordPress.org Forums:
Hello, Please confirm there is a condition added for status in “Change Ticket Status” notification…3 months ago
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Posted a reply to abuse management, on the site WordPress.org Forums:
Hello, Thank you for your suggestion. We have discussed this with our development team. We…3 months ago
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Posted a reply to cant create a new ticket on the support candy site, on the site WordPress.org Forums:
Hello, Please mail us at support@supportcandy.net for support queries.3 months ago
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Posted a reply to Notifications have stopped displaying, on the site WordPress.org Forums:
Hello, It shows the number of unresolved ticket count. Please go to Support > Ticket…3 months ago
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Posted a reply to Mine filter not working anymore, on the site WordPress.org Forums:
Hello, We have fixed this issue in version 2.1.5. Please update the plugin to latest…4 months ago
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Posted a reply to Notifications have stopped displaying, on the site WordPress.org Forums:
Hello, Sorry, I do not clearly understand the issue. Do you mean the ticket list…4 months ago
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Posted a reply to Support page with Neve messed up, on the site WordPress.org Forums:
Hello @glewe Please add below custom CSS code in your theme's customize setting. For this,…4 months ago
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Posted a reply to Plugin not working, on the site WordPress.org Forums:
Hello @singhvirat, There is a js error in your theme. You can see it in…4 months ago
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Posted a reply to Update 2.1.5 – Arabic!, on the site WordPress.org Forums:
Hello, We have released new version (2.1.6). Please update the plugin to latest version. It…4 months ago
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Posted a reply to Update 2.1.5 – Arabic!, on the site WordPress.org Forums:
Hello, We found the issue in translation. Please follow below steps to fix the issue:…4 months ago
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Posted a reply to Filter page issues, on the site WordPress.org Forums:
Hello @erkange, It may be the theme with css conflict. Please add below custom CSS…4 months ago
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Posted a reply to Mine filter not working anymore, on the site WordPress.org Forums:
Hello, It is a known bug. It will be fixed in next version of the…4 months ago
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Posted a reply to Agent Out-of-Office, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible in the current version of the plugin. We are…4 months ago
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Posted a reply to Ticket Alice, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to remove ticket alice. Our some add-on working are…4 months ago
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Posted a reply to API, on the site WordPress.org Forums:
Hello The webhooks are not available for now. The webhooks feature is in our development…4 months ago
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Posted a reply to No email body found!, on the site WordPress.org Forums:
Hello @bigtrousers Please create a ticket on our support portal for the queries regarding premium…4 months ago
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Posted a reply to woocommerce order form – email notification for new ticket?, on the site WordPress.org Forums:
Hello Please create a ticket on our support portal for the queries regarding premium add-ons.5 months ago
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Posted a reply to Activate the circular pop-up widget, on the site WordPress.org Forums:
Hello Can you please share screen-shots of the issue?5 months ago
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Posted a reply to SHORTCODE WITHOUT PERMISSION, on the site WordPress.org Forums:
Hello @hostrun We can see that there are js errors on your support page. Please…5 months ago
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Posted a reply to Shortcode just displays nothing, on the site WordPress.org Forums:
Hello It may conflict with some other plugin or theme. You can troubleshoot this yourself…5 months ago
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Posted a reply to Shortcode just displays nothing, on the site WordPress.org Forums:
Hello, Please check that there is no extra html added before and after the shortcode.5 months ago
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Posted a reply to SupportCandy widget width, on the site WordPress.org Forums:
Hello @naspiegel The ticket list width depends on the theme's content area and page template…5 months ago
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Posted a reply to SupportCandy widget width, on the site WordPress.org Forums:
Hello @naspiegel Can you please share and elaborate using the screen-shot of open ticket?5 months ago
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Posted a reply to Attachment Custom Field, on the site WordPress.org Forums:
Hello @timtimtim1 The custom field data submitted while creating a ticket is in widget Ticket…6 months ago
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Posted a reply to Email with sendgrid provider not be sent, on the site WordPress.org Forums:
Hello @robertomorinimlive This type of issue is not reported yet by any other customer. Can…6 months ago
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Posted a reply to Email with sendgrid provider not be sent, on the site WordPress.org Forums:
Hello @robertomorinimlive Hi there, Please verify below steps for troubleshooting the issue: You have entered…6 months ago
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Posted a reply to Migrate from wpsupportplus, on the site WordPress.org Forums:
Hello @sse450 Please create a support ticket on our support portal. One of our agents…6 months ago
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Posted a reply to Ticket Notification is not working, on the site WordPress.org Forums:
Hello @eni0tna, @prokulit06, Please verify below steps for troubleshooting the issue: You have entered From…6 months ago
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SupportCandy
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