WordPress.org

Posted a reply to Update 2.1.5 – Arabic!, on the site WordPress.org Forums:
Hello, We have released new version (2.1.6). Please update the plugin to latest version. It…

21 hours ago

Posted a reply to Update 2.1.5 – Arabic!, on the site WordPress.org Forums:
Hello, We found the issue in translation. Please follow below steps to fix the issue:…

22 hours ago

Posted a reply to Filter page issues, on the site WordPress.org Forums:
Hello @erkange, It may be the theme with css conflict. Please add below custom CSS…

3 days ago

Posted a reply to Mine filter not working anymore, on the site WordPress.org Forums:
Hello, It is a known bug. It will be fixed in next version of the…

1 week ago

Posted a reply to Agent Out-of-Office, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible in the current version of the plugin. We are…

2 weeks ago

Posted a reply to Ticket Alice, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to remove ticket alice. Our some add-on working are…

2 weeks ago

Posted a reply to API, on the site WordPress.org Forums:
Hello The webhooks are not available for now. The webhooks feature is in our development…

2 weeks ago

Posted a reply to No email body found!, on the site WordPress.org Forums:
Hello @bigtrousers Please create a ticket on our support portal for the queries regarding premium…

3 weeks ago

Posted a reply to woocommerce order form – email notification for new ticket?, on the site WordPress.org Forums:
Hello Please create a ticket on our support portal for the queries regarding premium add-ons.

3 weeks ago

Posted a reply to Activate the circular pop-up widget, on the site WordPress.org Forums:
Hello Can you please share screen-shots of the issue?

1 month ago

Posted a reply to SHORTCODE WITHOUT PERMISSION, on the site WordPress.org Forums:
Hello @hostrun We can see that there are js errors on your support page. Please…

1 month ago

Posted a reply to Shortcode just displays nothing, on the site WordPress.org Forums:
Hello It may conflict with some other plugin or theme. You can troubleshoot this yourself…

1 month ago

Posted a reply to Shortcode just displays nothing, on the site WordPress.org Forums:
Hello, Please check that there is no extra html added before and after the shortcode.

1 month ago

Posted a reply to SupportCandy widget width, on the site WordPress.org Forums:
Hello @naspiegel The ticket list width depends on the theme's content area and page template…

2 months ago

Posted a reply to SupportCandy widget width, on the site WordPress.org Forums:
Hello @naspiegel Can you please share and elaborate using the screen-shot of open ticket?

2 months ago

Posted a reply to Attachment Custom Field, on the site WordPress.org Forums:
Hello @timtimtim1 The custom field data submitted while creating a ticket is in widget Ticket…

2 months ago

Posted a reply to Email with sendgrid provider not be sent, on the site WordPress.org Forums:
Hello @robertomorinimlive This type of issue is not reported yet by any other customer. Can…

2 months ago

Posted a reply to Email with sendgrid provider not be sent, on the site WordPress.org Forums:
Hello @robertomorinimlive Hi there, Please verify below steps for troubleshooting the issue: You have entered…

2 months ago

Posted a reply to Migrate from wpsupportplus, on the site WordPress.org Forums:
Hello @sse450 Please create a support ticket on our support portal. One of our agents…

2 months ago

Posted a reply to Ticket Notification is not working, on the site WordPress.org Forums:
Hello @eni0tna, @prokulit06, Please verify below steps for troubleshooting the issue: You have entered From…

2 months ago

Posted a reply to Attachment is not opening, on the site WordPress.org Forums:
Hello @plugindevs Please enable fileinfo extension for PHP on your server and then recheck the…

2 months ago

Posted a reply to Get logged user details (display_name), on the site WordPress.org Forums:
Hello @lkordas Do you have created custom fields and you want those fields to be…

2 months ago

Posted a reply to Ticket Notification is not working, on the site WordPress.org Forums:
Hello @eni0tna Unfortunately, it is not possible to keep the memory of former email addresses.…

2 months ago

Posted a reply to Ticket Notification is not working, on the site WordPress.org Forums:
Hello @eni0tna Please go to Support > Email Notification > Ticket Notifications > Edit notification…

2 months ago

Posted a reply to Visibility Conditions, on the site WordPress.org Forums:
Hello @robertpisani Can you please share screen-shots of the settings? Also, please share support page…

2 months ago

Posted a reply to Disable the login, assume guests only, on the site WordPress.org Forums:
Hello @catsfoto1se, Please use [wpsc_create_ticket] shortcode instead of [supportcandy].

2 months ago

Posted a reply to Name and Email Missing When Replying, on the site WordPress.org Forums:
Hello @jewishtidbits If the user is logged in then there is no need to add…

3 months ago

Posted a reply to Dynamic fill in fields using URL, on the site WordPress.org Forums:
Hello @diguinhosl Unfortunately, it is not possible.

3 months ago

Posted a reply to Change body text from black, on the site WordPress.org Forums:
Hello @mark-bigrock Please create a support ticket on our support page. One of our agents…

3 months ago

Posted a reply to Add option to hide checkboxe, on the site WordPress.org Forums:
Hello @timtimtim1 Thank you for your suggestion. We will be discussing this with our team.…

3 months ago

Posted a reply to Change digits of random ticket number, on the site WordPress.org Forums:
Hello @timtimtim1 Thank you for your suggestion. We will be discussing this with our team.…

3 months ago

Posted a reply to Add option to hide name and email field, on the site WordPress.org Forums:
Hello @timtimtim1 Thank you for your suggestion. We will be discussing this with our team.…

3 months ago

Posted a reply to Give access to ticket to other users, on the site WordPress.org Forums:
Hello @webdados You can share the ticket URL with a user to whom you want…

3 months ago

Posted a reply to set priority depending on category selected, on the site WordPress.org Forums:
Hello @timtimtim1 Unfortunately, it is not possible for now. This feature is under the development…

3 months ago

Posted a reply to Support Candy will not download a file that has been uploaded, on the site WordPress.org Forums:
Hello @shawn-ssi Please check the below conditions to solve the issue: Please make sure you…

3 months ago

Posted a reply to Not working properly, on the site WordPress.org Forums:
Hello @singhvirat, It may conflict with some other plugin or theme. You can troubleshoot this…

3 months ago

Posted a reply to woo fields description always display ‘array’, on the site WordPress.org Forums:
Hello @niksfirefly Please make sure you are using the latest version of SupportCandy (2.1.3) and…

3 months ago

Posted a reply to Move Contents To Another Server, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to only export and import support related data and…

3 months ago

Posted a reply to Reply to Customer – Closed ticket notification, on the site WordPress.org Forums:
Hello @furbynat0r Please confirm there is a condition added for status in “Change Ticket Status”…

3 months ago

Posted a reply to How to send email notifications when ticket has been closed, on the site WordPress.org Forums:
Hello @anneyu, Please go to Dashboard > Support > Email Notifications > Ticket Notifications and…

3 months ago

Posted a reply to error, on the site WordPress.org Forums:
Hello @andreaguerra80, It may conflict with some other plugin or theme. You can troubleshoot this…

3 months ago

Posted a reply to WooCommerce Product with ticket credit, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible in the current version. We have already added a…

4 months ago

Posted a reply to Ticket Created By Agent Is Created AS Client, on the site WordPress.org Forums:
Hello @pablogutierrez Yes, this feature is available in free product. But the first message will…

4 months ago

Posted a reply to Two forms, on the site WordPress.org Forums:
Hello, Two different forms are not possible. You can use our Gravity Form integration addon…

4 months ago

Posted a reply to Ticket Created By Agent Is Created AS Client, on the site WordPress.org Forums:
Hello @lukszgz, Yes, you can create a ticket on behalf of any user. Agents have…

4 months ago

Posted a reply to Admin cant receive email for new tickets, on the site WordPress.org Forums:
Hello Please go to Support > Email Notifications > Ticket Notifications and make sure that…

4 months ago

Posted a reply to Snippet php Ticket count opened by current user, on the site WordPress.org Forums:
Hello, Unfortunately, it is possible to show the count of tickets opened by the currently…

4 months ago

Posted a reply to Spinning Wheel – won’t display using woocommerce with Chrome, Opera or Firefox, on the site WordPress.org Forums:
Hello @zurichhbssd, Can you please a support ticket on our website? One of our agents…

4 months ago

Posted a reply to Cannot delete tickets and other problems, on the site WordPress.org Forums:
Hello @apfotos, Can you please share the ticket number so that we can check the…

4 months ago

Posted a reply to How to install add-ons, on the site WordPress.org Forums:
Hello @apfotos You will have an account only if you have purchased any add-on/add-on bundle…

4 months ago