Posted a reply to option assign agent rules, on the site WordPress.org Forums:
Hello, Assign agent rules add-on is for assigning agents to tickets. You can create rules…

Posted a reply to Uploaded word files from content/uploads/wpsc folder, can’t be opened with word, on the site WordPress.org Forums:
Hello, Can you please create a ticket on our support page for further debugging?

Posted a reply to Uploaded word files from content/uploads/wpsc folder, can’t be opened with word, on the site WordPress.org Forums:
Hello, The screenshots are not available. Can you please share screenshots again?

Posted a reply to Uploaded word files from content/uploads/wpsc folder, can’t be opened with word, on the site WordPress.org Forums:
Hello, Please right-click on the file and choose "Open with" and select Microsoft word application.…

Posted a reply to problem with domain @gmail.com, on the site WordPress.org Forums:
Hello, It may conflict with some other plugin or theme. You can troubleshoot this yourself…

Posted a reply to Ticket Reminder for agent, on the site WordPress.org Forums:
Hello, The SLA add-on will be useful for you. You can set SLA policies with…

Posted a reply to Pre-populated read only fields, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to add hidden fields for these fields.

Posted a reply to Pre-populated read only fields, on the site WordPress.org Forums:
Hello, What is the type of fields you want to pre-populate?

Posted a reply to How do I delete an empty in ?, on the site WordPress.org Forums:
Hello, It is not possible to remove the first empty option. Also, it is not…

Posted a reply to Ticket submit but appear to be empty, on the site WordPress.org Forums:
Hello, We have to check this issue on your site. Can you please create a…

Posted a reply to Export Tickets, on the site WordPress.org Forums:
Hello, Please make sure you are using the correct timezone. Please go to Dashboard >…

Posted a reply to Export Tickets, on the site WordPress.org Forums:
Hello, Which version of SupportCandy and Export ticket add-on you are using?

Posted a reply to Can Agent Reply By Email?, on the site WordPress.org Forums:
Hello, Yes, agents can also reply to tickets via email. The email piping work for…

Posted a reply to Reset ticket numbering without deleting existing tickets, on the site WordPress.org Forums:
Hello, If your highest ticket id is 15 then it is not possible to reset…

Posted a reply to Zeptomail, on the site WordPress.org Forums:
Hello, Please verify the below steps for troubleshooting the notification issue: You have entered From…

Posted a reply to Do you plan a Dokan add on?, on the site WordPress.org Forums:
Hello, We have discussed this with our development team. We found this suggestion useful and…

Posted a reply to Attachments no longer display, on the site WordPress.org Forums:
Hello, Can you please create a ticket on our support page? One of our agents…

Posted a reply to Not rendering images or Support Candy portal in mobile view, on the site WordPress.org Forums:
Hello, We have checked the issue on your site and found there is a js…

Posted a reply to The functions of the plugin do not work., on the site WordPress.org Forums:
Hello, It may conflict with some other plugin or theme. You can troubleshoot this yourself…

Posted a reply to Reset Plugin to Detaful, on the site WordPress.org Forums:
Hello, Please create a ticket on our support page. One of our support agent will…

Posted a reply to Change background color of Open Tickets Row, on the site WordPress.org Forums:
Hello, You can change the colour from the appearance setting. Please go to Support >…

Posted a reply to How to enable sound notifications for new tickets and customers responses, on the site WordPress.org Forums:
Hello, You can use Email Piping add-on for this. Email Piping adds the ability to…

Posted a reply to Functionality, on the site WordPress.org Forums:
Hello, It is not possible in the current version. We found this suggestion useful and…

Posted a reply to How to enable sound notifications for new tickets and customers responses, on the site WordPress.org Forums:
Hello, If the customer is not logged in then he has to enter name and…

Posted a reply to Integration/Sync between multiple websites?, on the site WordPress.org Forums:
Hello, It is not possible to manage tickets of other sites on one site. You…

Posted a reply to Conflicto con plugins de estatik, on the site WordPress.org Forums:
Hello, Can you please confirm it is a conflict with https://wordpress.org/plugins/estatik/ plugin?

Posted a reply to How to enable sound notifications for new tickets and customers responses, on the site WordPress.org Forums:
Hello, The sound notifications are not possible. You can set up email notifications for ticket…

Posted a reply to how the agent can only assign itself to the ticket, on the site WordPress.org Forums:
Hello, You can remove assign agent permission from the agent role. Please go to Support…

Posted a reply to REST API, on the site WordPress.org Forums:
Hello, When you log in using login API. It returns a token. The token does…

Posted a reply to REST API, on the site WordPress.org Forums:
Hello, As you want to upload a file while creating a ticket. So please use…

Posted a reply to REST API, on the site WordPress.org Forums:
Hello, Thank you for reporting the wpsc issue. The wpsc is added in /tickets/addRegisteredUserTicket API.…

Posted a reply to Envato Item Validation, on the site WordPress.org Forums:
Hello, The envato product validation feature is not available for now.

Posted a reply to Private note, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to restrict private notes as per your requreiemnts. The…

Posted a reply to Disable CSS Styling…, on the site WordPress.org Forums:
Hello, You can change the button background colour and colour from the appearance setting. We…

Posted a reply to My ideas to add, on the site WordPress.org Forums:
Hello, Thank you for your suggestion. We will be discussing this with our team. If…

Posted a reply to Generated link does not include root url, on the site WordPress.org Forums:
Hello, Please follow the below steps : 1. Create a page and add a shortcode…

Posted a reply to Sequential Ticket ID to 1, on the site WordPress.org Forums:
Hello, We fixed this bug in the latest version 2.2.9. Please update the plugin to…

Posted a reply to Unresolved Always Says Zero, on the site WordPress.org Forums:
Hello, Please go to Support > Ticket List > More Settings > Agent View >…

Posted a reply to Do you support this use case?, on the site WordPress.org Forums:
Hello, There are two ways to achieve this: 1. Use Email Piping add-on. Pipe an…

Posted a reply to Only 3 shortcodes ? I need more please !, on the site WordPress.org Forums:
Hello, Please use [supportcandy] shortcode. When a customer is not logged in then this shortcode…

Posted a reply to Agent assigning, on the site WordPress.org Forums:
Hello, You can assign agents manually from a ticket. Please open any ticket and in…

Posted a reply to assigning tickets to others, on the site WordPress.org Forums:
Hello, It is not possible to set up permission so that agents can assign tickets…

Posted a reply to Change word ‘Ticket’ throughout plugin, on the site WordPress.org Forums:
Hello, You can change the words using translations. You can use Loco translation plugin to…

Posted a reply to Export tickets addon and empty csv file, on the site WordPress.org Forums:
Hello, The tickets are exported according to your current filter. For example, if you want…

Posted a reply to Contact Form 7 Integration, on the site WordPress.org Forums:
Hello, Integration with contact form 7 is not available.

Posted a reply to how to add custom code to supportcandy-API, on the site WordPress.org Forums:
Hello, It is not possible to add custom codes. Yes, you can use APIs to…

Posted a reply to SupportCandy page calls up htaccess/htpasswd login box, on the site WordPress.org Forums:
Hello, We use ajax functionality to show shortcode content. We found some references to this…

Posted a reply to Links are not clickable, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible in the current version. We have discussed this with…

Posted a reply to Style font, on the site WordPress.org Forums:
Hello, The font style is automatically applied depending on your theme. We do not change…

Posted a reply to Can’t edit default field in form, on the site WordPress.org Forums:
Hello, It is not possible to disable the default fields. The name and email are…