WordPress.org

Posted a reply to How to install add-ons, on the site WordPress.org Forums:
Hello, Please see this link for steps to install and activate addd-ons. For information(setting and…

24 hours ago

Posted a reply to Ticket limit for user possible?, on the site WordPress.org Forums:
Hello, Unfortunately, this is not possible in the current version of the plugin. But we…

1 day ago

Posted a reply to Best theme for this plugin, on the site WordPress.org Forums:
Hello You can use any theme. If you face any CSS conflict with your theme…

1 week ago

Posted a reply to I Want to modify the form, on the site WordPress.org Forums:
Hello No, it is not possible to create multistep form.

1 week ago

Posted a reply to Trying to move support candy to new website, on the site WordPress.org Forums:
Hi, Tickets are stored in the wpsc_ticket table. Other ticket related data is stored in…

1 week ago

Posted a reply to Trying to move support candy to new website, on the site WordPress.org Forums:
Hello @captainandy14 Export and import tickets and other data of supportcandy is not possible. You…

2 weeks ago

Posted a reply to tinymce not showing up, on the site WordPress.org Forums:
Hello @qtwrk Please make sure you have checked all options in Dashboard > Support >…

4 weeks ago

Posted a reply to Tickets Disappeared, on the site WordPress.org Forums:
Hello @redthruviolet Please go to Dashboard > Support > Ticket List > More settings >…

1 month ago

Posted a reply to Date + Time custom field bad format – frontend, on the site WordPress.org Forums:
Hello @sellcast DateTime custom field does not support date formats other than yy-mm-dd. Please go…

1 month ago

Posted a reply to Array to string conversion, on the site WordPress.org Forums:
Hello @sarmatopia You are facing this issue may be because of a plugin or theme,…

1 month ago

Posted a reply to Array to string conversion, on the site WordPress.org Forums:
Hello @sarmatopia This bug has been already fixed in the latest version of the WooCommerce…

1 month ago

Posted a reply to PHP Notices, on the site WordPress.org Forums:
Hello @sarmatopia Thank you for reporting this. We have added it to our bug fix…

1 month ago

Posted a reply to free limit, on the site WordPress.org Forums:
Hello @vasvas You can create unlimited agents in the free version. If you are facing…

2 months ago

Posted a reply to Admin can’t reply, on the site WordPress.org Forums:
Hello @lnxlnr It may be a conflict with some other plugin or theme. To find…

2 months ago

Posted a reply to Plugin did not work, on the site WordPress.org Forums:
Hello @sachsongngu There is a runtime jquery error on the support page. It may be…

2 months ago

Posted a reply to Formatting error, on the site WordPress.org Forums:
Hello @anneyu Please share theme home page url if it is free. If it is…

2 months ago

Posted a reply to File attachment does not work, on the site WordPress.org Forums:
Hello @ebrudag369 We have checked the working of SupportCandy with cache plugin but we did…

2 months ago

Posted a reply to Formatting error, on the site WordPress.org Forums:
Hello @anneyu It may be due to the conflict with your theme. Can you please…

2 months ago

Posted a reply to allow client to open ticket from ticket list, on the site WordPress.org Forums:
Hello @briansmit6 Users can see the ticket list and open every individual ticket. There may…

2 months ago

Posted a reply to File attachment does not work, on the site WordPress.org Forums:
Hello @ebrudag369 Can you please share the cache plugin name? We will try to reproduce…

2 months ago

Posted a reply to Notice: Undefined variable, on the site WordPress.org Forums:
Hello @artisticphoenix Thank you for reporting the notices and solutions. We will add the fixes…

2 months ago

Posted a reply to Email Piping Filter, on the site WordPress.org Forums:
Hello @pablogutierrez Unfortunately, such a feature is not available. Please note, Email piping addon is…

2 months ago

Posted a reply to Unable to show image after upload, on the site WordPress.org Forums:
Hello @andreadandrea For further debugging the issue please create a ticket on our support portal.…

2 months ago

Posted a reply to Personalize “Public Mode”, on the site WordPress.org Forums:
Hello @vraigamin Unfortunately, it is not possible in the current version of the plugin. It…

2 months ago

Posted a reply to Bug: Trying to get property ‘term_id’ of non-object, on the site WordPress.org Forums:
Hello @sarmatopia We confirm this as a bug and will be fixed in the next…

2 months ago

Posted a reply to Is it necessary to migrate from WP Support Plus, on the site WordPress.org Forums:
Hello @twd Please follow (https://supportcandy.net/knowledgebase/wp-support-plus-import/) link to import tickets from Support Plus to SupportCandy. We…

2 months ago

Posted a reply to Login Not Working, on the site WordPress.org Forums:
Hello @ebrudag369, Please create a ticket on our support portal. The alternate way is, you…

2 months ago

Posted a reply to Login Not Working, on the site WordPress.org Forums:
Hello @ebrudag369, It may conflict with some other plugin or theme, you can troubleshoot this…

2 months ago

Posted a reply to Cannot open attached images in version 2.1.0, on the site WordPress.org Forums:
Hello @micahbuse, Please enable fileinfo extension for PHP on your server and then recheck the…

2 months ago

Posted a reply to problem with this plugin, on the site WordPress.org Forums:
Hello @parsistrans, Unfortunately, it is not possible. We have added this to our suggestion list.…

3 months ago

Posted a reply to Default Filter Application, on the site WordPress.org Forums:
Hello @brettroby, Please click on Reset filters and it will work.

3 months ago

Posted a reply to Default Filter Application, on the site WordPress.org Forums:
Hello @brettroby, You can set it in the Agent Settings. There is a button named…

3 months ago

Posted a reply to Default Filter Application, on the site WordPress.org Forums:
Hello @brettroby, We have added the default filter option in the latest version (2.1.0) of…

3 months ago

Posted a reply to How to setup default filters on starting page ?, on the site WordPress.org Forums:
Hello @supportenligne, We are going to add a setting for agents to set a default…

3 months ago

Posted a reply to Size of plugin on webpage, on the site WordPress.org Forums:
Hello @wnyil3108, Please use full width page for the support page. Set Page Layout setting…

4 months ago

Posted a reply to what different between Open and Awaiting agent reply?, on the site WordPress.org Forums:
Hello @bananax1, These two are the custom statuses. You can change them according to your…

4 months ago

Posted a reply to what different between “Add Note” and “Submit Reply” in the ticket?, on the site WordPress.org Forums:
Hello @bananax1, Submit Reply button adds a reply in the ticket. The reply is visible…

4 months ago

Posted a reply to Let agents add options to a drop down field in the front end, on the site WordPress.org Forums:
Hello @kemsir, Unfortunately, it is not possible. Only admin can add options to drop downfield…

4 months ago

Posted a reply to Default Filter Application, on the site WordPress.org Forums:
Hello @brettroby, This feature is already in our development queue and will be available in…

4 months ago

Posted a reply to Email notification to agent created, on the site WordPress.org Forums:
Hello @maxguerra, We are going to add a feature as you can add additional recipients…

4 months ago

Posted a reply to ticket sub category, on the site WordPress.org Forums:
Hello @estoyarto, Unfortunately, it is not possible to create subcategories.

4 months ago

Posted a reply to ticket url not populating, on the site WordPress.org Forums:
Hello @rbodapati, Please follow the below steps: Create a page having shortcode [supportcandy]. Goto Dashboard…

4 months ago

Posted a reply to Static text fields (info/guidance), on the site WordPress.org Forums:
Hello @soniczoomedia, We have added HTML info field type in the latest version (2.0.9) of…

4 months ago

Posted a reply to Feature request: count open tickets on the menu, on the site WordPress.org Forums:
Hello @webdados, It is already possible. The plugin shows the count of unresolved tickets on…

5 months ago

Posted a reply to Font Awesome Issue, on the site WordPress.org Forums:
Hello @maxguerra, Please go to Dashboard > Appearance > Customize > Additional Css and add…

5 months ago

Posted a reply to Search not working on mobile, on the site WordPress.org Forums:
Hello @mulderdsm, @maxguerra Thank you for reporting the issue. It is a known bug. We…

5 months ago

Posted a reply to DB integration, on the site WordPress.org Forums:
Hello @maxguerra, Unfortunately, it is not possible in the current version. We can provide you…

5 months ago

Posted a reply to Prefilled fields, on the site WordPress.org Forums:
Hello @maxguerra, Unfortunately, it is not possible in the current version. This feature is already…

5 months ago

Posted a reply to Change reply-to notifications so clients can’t answer via email, on the site WordPress.org Forums:
Hello @webdados, Our email piping add-on will be helpful in this case. Email Piping adds…

5 months ago

Posted a reply to Important! Can’t see my customer’s ticket list, on the site WordPress.org Forums:
Hello @lafata, Please create a ticket on our support page. One of our agents will…

5 months ago