WordPress.org

Posted a reply to Canned Replies not available to all Agents, on the site WordPress.org Forums:
Hello, In the current version, agents can't create public canned replies. This feature is under…

4 days ago

Posted a reply to Woocommerce order help button missing “/”, on the site WordPress.org Forums:
Hello, Which permalink setting you are using?

1 week ago

Posted a reply to Custom counter of new tickets, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to show the count of open tickets. But you…

1 week ago

Posted a reply to Email notification, on the site WordPress.org Forums:
Hello, Please verify below steps for troubleshooting the issue: 1. You have entered From Name…

2 weeks ago

Posted a reply to The ticket form does not appear., on the site WordPress.org Forums:
Hello, It is a paid theme. We have to check this issue on your site.…

2 weeks ago

Posted a reply to Can multiple ticket statuses be closed to customer replies?, on the site WordPress.org Forums:
Hello, Thank you for your suggestion. We will be discussing this with our team. If…

3 weeks ago

Posted a reply to Changed ticket status notification, on the site WordPress.org Forums:
Hello, Please follow the below steps: Go to Dashboard > Support > Email Notifications >…

4 weeks ago

Posted a reply to How hide line?, on the site WordPress.org Forums:
Hello, Please add below custom CSS code in your theme's customize setting. For this, go…

1 month ago

Posted a reply to Escalation Rules, on the site WordPress.org Forums:
Hello, You can use the SLA add-on. You can set SLA policies in settings with…

1 month ago

Posted a reply to Latest version crashing WP install, on the site WordPress.org Forums:
Hello, Can you please create a ticket on our support page? We need to check…

1 month ago

Posted a reply to how to assign ticket automatically to agent, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to assign the ticket to the same agent. Admin…

1 month ago

Posted a reply to how to assign ticket automatically to agent, on the site WordPress.org Forums:
Hello, Do you mean the ticket should be assigned to the agent who created it…

1 month ago

Posted a reply to How hide line?, on the site WordPress.org Forums:
Hello, Do you want to hide the borders of the Filter section? It seems like…

2 months ago

Posted a reply to The notification icon disappears, on the site WordPress.org Forums:
Hello, Please add below custom CSS code in your theme's customize setting. For this, please…

2 months ago

Posted a reply to No backend list of tickets, on the site WordPress.org Forums:
Hello, Are you still facing the issue after adding yourself as an administrator in the…

2 months ago

Posted a reply to Cannot view attachments, on the site WordPress.org Forums:
Hello, Please enable fileinfo extension for PHP on your server and then recheck the issue.…

2 months ago

Posted a reply to The notification icon disappears, on the site WordPress.org Forums:
Hello, It may conflict with theme CSS. Please create a support ticket on our site.…

2 months ago

Posted a reply to No backend list of tickets, on the site WordPress.org Forums:
Hello, Please go to Support > Support Agents and make sure you have added yourself…

2 months ago

Posted a reply to hooks?, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible.

2 months ago

Posted a reply to required field, on the site WordPress.org Forums:
Hello, Please go to Support > Custom Fields > Ticket Form Fields and edit the…

2 months ago

Posted a reply to Create agents automatically, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to assign users as agents automatically depending on the…

2 months ago

Posted a reply to Assign Agent Rules – maximum?, on the site WordPress.org Forums:
Hello, There is no limit on rules. You can create unlimited assign agent rules.

2 months ago

Posted a reply to actions/filters/hooks documentation?, on the site WordPress.org Forums:
Hello, Unfortunately, there no documentation available for action/filter hooks.

3 months ago

Posted a reply to Manually assign a Ticket Agent, on the site WordPress.org Forums:
Hello, Please open any ticket and in "Assign Agent" widget you can assign agents to…

3 months ago

Posted a reply to I can’t find where to enter a private note, on the site WordPress.org Forums:
Hello, Only support agents can add private notes to a ticket. Please make sure you…

3 months ago

Posted a reply to Deleting Tickets, on the site WordPress.org Forums:
Hello, You can change administrator capabilities from Support > Support Agents > Agent Roles settings.…

3 months ago

Posted a reply to Not responsive, on the site WordPress.org Forums:
Hello, Can you please share the screen-shots of the issue? It would be helpful for…

3 months ago

Posted a reply to Deleting Tickets, on the site WordPress.org Forums:
Hello, Please click here to see the video on how to delete the tickets. If…

3 months ago

Posted a reply to Nota working, on the site WordPress.org Forums:
Hello, It may conflict with some other plugin or theme. You can troubleshoot this yourself…

3 months ago

Posted a reply to Chat function, on the site WordPress.org Forums:
Hello, Unfortunately, there is no integration available with any chat plugin.

4 months ago

Posted a reply to How to count the time and cost it takes to resolve each ticket?, on the site WordPress.org Forums:
Hello, You can use Timer add-on to calculate the time spend on each ticket. But…

4 months ago

Posted a reply to How to derive or escalate to another agent on the same ticket?, on the site WordPress.org Forums:
Hello, The support staff that has the capability to assign tickets to other agents can…

4 months ago

Posted a reply to How to manage multiple projects or clients?, on the site WordPress.org Forums:
Hello, Please create a custom field for the project/product. For automatic ticket assignment you can…

4 months ago

Posted a reply to Create Ticket page is a bit distorted, on the site WordPress.org Forums:
Hello, Please edit the support page and remove pre tag added before and after the…

4 months ago

Posted a reply to How to manage multiple projects or clients?, on the site WordPress.org Forums:
Hello, Can you please elaborate on it with more information or the help of screen-shots?

4 months ago

Posted a reply to How to assign an agent at ticket creation time?, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to assign agents while creating a ticket. This feature…

4 months ago

Posted a reply to Tickets accessible from frontend but not backend, on the site WordPress.org Forums:
Hello @c7movieman It may be a js conflict with some other plugin. You can troubleshoot…

4 months ago

Posted a reply to Error opening documents and images, on the site WordPress.org Forums:
Hello @suporteescoladeninja Please enable fileinfo extension for PHP on your server and then recheck the…

4 months ago

Posted a reply to Customization, on the site WordPress.org Forums:
Hello, Yes, you can do the changes but if you update the plugin then you…

4 months ago

Posted a reply to ERR_TOO_MANY_REDIRECTS in login, on the site WordPress.org Forums:
Hello @doktorpj, Are you facing any issue in import? Please create a ticket on our…

5 months ago

Posted a reply to Multiple Instances of Plugin, on the site WordPress.org Forums:
Hello, It is not possible to have multiple instances on the one WordPress installation.

5 months ago

Posted a reply to File attachments in reply, on the site WordPress.org Forums:
Hello @dreammyz4632, There are two possibilities. First is the buffer issue or you are using…

5 months ago

Posted a reply to Attachments cannot be viewed or downloaded, on the site WordPress.org Forums:
Hello, Please create a ticket on our support portal. One of our agents will help…

5 months ago

Posted a reply to Not responsive, on the site WordPress.org Forums:
Hello, Can you please share the screen-shots of the issue? It may be CSS conflict…

5 months ago

Posted a reply to ERR_TOO_MANY_REDIRECTS in login, on the site WordPress.org Forums:
Hello, We strongly recommend you to use SupportCandy now. SupportCandy is our new product designed…

5 months ago

Posted a reply to Dispached tickets, on the site WordPress.org Forums:
Hi there, Please verify below steps for troubleshooting the issue: 1. You have entered From…

5 months ago

Posted a reply to File attachments in reply, on the site WordPress.org Forums:
Hello, Please create a ticket on our support page. One of our agents will help…

6 months ago

Posted a reply to Trello Integration?, on the site WordPress.org Forums:
Hello, We will check the possibility. If it is possible to integrate with SupportCandy then…

6 months ago

Posted a reply to Contribute to translations, on the site WordPress.org Forums:
Hello, The Portuguese (Portugal) translation is completed on wordpress.org Glotpress but the translator editors does…

6 months ago

Posted a reply to The tab for viewing tickets has disappeared from the dashboard, on the site WordPress.org Forums:
Hello @lianaelle, Do you recently activate any plugin/theme? Also, make sure you are using the…

6 months ago