WordPress.org

Posted a reply to Formatting error, on the site WordPress.org Forums:
Hello @anneyu Please share theme home page url if it is free. If it is…

14 hours ago

Posted a reply to File attachment does not work, on the site WordPress.org Forums:
Hello @ebrudag369 We have checked the working of SupportCandy with cache plugin but we did…

2 days ago

Posted a reply to Formatting error, on the site WordPress.org Forums:
Hello @anneyu It may be due to the conflict with your theme. Can you please…

2 days ago

Posted a reply to allow client to open ticket from ticket list, on the site WordPress.org Forums:
Hello @briansmit6 Users can see the ticket list and open every individual ticket. There may…

4 days ago

Posted a reply to File attachment does not work, on the site WordPress.org Forums:
Hello @ebrudag369 Can you please share the cache plugin name? We will try to reproduce…

6 days ago

Posted a reply to Notice: Undefined variable, on the site WordPress.org Forums:
Hello @artisticphoenix Thank you for reporting the notices and solutions. We will add the fixes…

7 days ago

Posted a reply to Email Piping Filter, on the site WordPress.org Forums:
Hello @pablogutierrez Unfortunately, such a feature is not available. Please note, Email piping addon is…

2 weeks ago

Posted a reply to Unable to show image after upload, on the site WordPress.org Forums:
Hello @andreadandrea For further debugging the issue please create a ticket on our support portal.…

2 weeks ago

Posted a reply to Personalize “Public Mode”, on the site WordPress.org Forums:
Hello @vraigamin Unfortunately, it is not possible in the current version of the plugin. It…

2 weeks ago

Posted a reply to Bug: Trying to get property ‘term_id’ of non-object, on the site WordPress.org Forums:
Hello @sarmatopia We confirm this as a bug and will be fixed in the next…

2 weeks ago

Posted a reply to Is it necessary to migrate from WP Support Plus, on the site WordPress.org Forums:
Hello @twd Please follow (https://supportcandy.net/knowledgebase/wp-support-plus-import/) link to import tickets from Support Plus to SupportCandy. We…

2 weeks ago

Posted a reply to Login Not Working, on the site WordPress.org Forums:
Hello @ebrudag369, Please create a ticket on our support portal. The alternate way is, you…

3 weeks ago

Posted a reply to Login Not Working, on the site WordPress.org Forums:
Hello @ebrudag369, It may conflict with some other plugin or theme, you can troubleshoot this…

3 weeks ago

Posted a reply to Cannot open attached images in version 2.1.0, on the site WordPress.org Forums:
Hello @micahbuse, Please enable fileinfo extension for PHP on your server and then recheck the…

3 weeks ago

Posted a reply to problem with this plugin, on the site WordPress.org Forums:
Hello @parsistrans, Unfortunately, it is not possible. We have added this to our suggestion list.…

4 weeks ago

Posted a reply to Default Filter Application, on the site WordPress.org Forums:
Hello @brettroby, Please click on Reset filters and it will work.

1 month ago

Posted a reply to Default Filter Application, on the site WordPress.org Forums:
Hello @brettroby, You can set it in the Agent Settings. There is a button named…

1 month ago

Posted a reply to Default Filter Application, on the site WordPress.org Forums:
Hello @brettroby, We have added the default filter option in the latest version (2.1.0) of…

1 month ago

Posted a reply to How to setup default filters on starting page ?, on the site WordPress.org Forums:
Hello @supportenligne, We are going to add a setting for agents to set a default…

2 months ago

Posted a reply to Size of plugin on webpage, on the site WordPress.org Forums:
Hello @wnyil3108, Please use full width page for the support page. Set Page Layout setting…

2 months ago

Posted a reply to what different between Open and Awaiting agent reply?, on the site WordPress.org Forums:
Hello @bananax1, These two are the custom statuses. You can change them according to your…

2 months ago

Posted a reply to what different between “Add Note” and “Submit Reply” in the ticket?, on the site WordPress.org Forums:
Hello @bananax1, Submit Reply button adds a reply in the ticket. The reply is visible…

2 months ago

Posted a reply to Let agents add options to a drop down field in the front end, on the site WordPress.org Forums:
Hello @kemsir, Unfortunately, it is not possible. Only admin can add options to drop downfield…

2 months ago

Posted a reply to Default Filter Application, on the site WordPress.org Forums:
Hello @brettroby, This feature is already in our development queue and will be available in…

2 months ago

Posted a reply to Email notification to agent created, on the site WordPress.org Forums:
Hello @maxguerra, We are going to add a feature as you can add additional recipients…

2 months ago

Posted a reply to ticket sub category, on the site WordPress.org Forums:
Hello @estoyarto, Unfortunately, it is not possible to create subcategories.

3 months ago

Posted a reply to ticket url not populating, on the site WordPress.org Forums:
Hello @rbodapati, Please follow the below steps: Create a page having shortcode [supportcandy]. Goto Dashboard…

3 months ago

Posted a reply to Static text fields (info/guidance), on the site WordPress.org Forums:
Hello @soniczoomedia, We have added HTML info field type in the latest version (2.0.9) of…

3 months ago

Posted a reply to Feature request: count open tickets on the menu, on the site WordPress.org Forums:
Hello @webdados, It is already possible. The plugin shows the count of unresolved tickets on…

3 months ago

Posted a reply to Font Awesome Issue, on the site WordPress.org Forums:
Hello @maxguerra, Please go to Dashboard > Appearance > Customize > Additional Css and add…

3 months ago

Posted a reply to Search not working on mobile, on the site WordPress.org Forums:
Hello @mulderdsm, @maxguerra Thank you for reporting the issue. It is a known bug. We…

3 months ago

Posted a reply to DB integration, on the site WordPress.org Forums:
Hello @maxguerra, Unfortunately, it is not possible in the current version. We can provide you…

3 months ago

Posted a reply to Prefilled fields, on the site WordPress.org Forums:
Hello @maxguerra, Unfortunately, it is not possible in the current version. This feature is already…

3 months ago

Posted a reply to Change reply-to notifications so clients can’t answer via email, on the site WordPress.org Forums:
Hello @webdados, Our email piping add-on will be helpful in this case. Email Piping adds…

3 months ago

Posted a reply to Important! Can’t see my customer’s ticket list, on the site WordPress.org Forums:
Hello @lafata, Please create a ticket on our support page. One of our agents will…

3 months ago

Posted a reply to Feature request: Notify when assigning an agent, on the site WordPress.org Forums:
Hello @webdados, Yes, it is possible. Please go to Support > Email Notifications > Email…

4 months ago

Posted a reply to Changing Language, on the site WordPress.org Forums:
Hello @melkara, SupportCandy plugin show strings in the language you have selected in the WordPress…

4 months ago

Posted a reply to PHP Fatal for wpsc_email_notifications.php on line 55, on the site WordPress.org Forums:
Hi @jsmoriss, Thank you for reporting a fatal error. We have fixed the bug in…

4 months ago

Posted a reply to Registration not working?, on the site WordPress.org Forums:
Hello @urbanheather, Registration bug has been fixed in latest version 2.0.7. Please update the plugin…

4 months ago

Posted a reply to Static text fields (info/guidance), on the site WordPress.org Forums:
Hello @soniczoomedia, It is under development and it will be added in future version soon.

5 months ago

Posted a reply to Registration not working?, on the site WordPress.org Forums:
Hello @urbanheather, We found a bug in registration form. It will be fixed in the…

5 months ago

Posted a reply to Move Email Attachment down to top, on the site WordPress.org Forums:
Hello @samuelfalcon, Unfortunately, it is not possible in the current version of the plugin. But…

5 months ago

Posted a reply to Unexpected token C in JSON at position 0, on the site WordPress.org Forums:
Hello @cspafford, For further checking please create a ticket on our support page. One of…

5 months ago

Posted a reply to website down, on the site WordPress.org Forums:
Hello @lordsnake, SupportCandy website is live now. You can now access your account. Sorry for…

5 months ago

Posted a reply to guest ticket not working, on the site WordPress.org Forums:
Hello @lordsnake, Please check below settings: 1) Set login module to SupportCandy Login Form. You…

5 months ago

Posted a reply to Multilanguage, on the site WordPress.org Forums:
Hello @ancorid, Yes, it is possible. But you need to use plugins like WPML using…

5 months ago

Posted a reply to Time in ticket details is off by hours, on the site WordPress.org Forums:
Hello @eammendola, We use the WordPress timezone setting to show the dates. We have checked…

5 months ago

Posted a reply to Disabled BCC, on the site WordPress.org Forums:
Hello @bsmchristian, Unfortunately, it is not possible to hide BCC field from setting. We have…

5 months ago

Posted a reply to The attachment format is case sensitive, on the site WordPress.org Forums:
Hello @krioteh, Thank you for your valuable suggestion. We have added this in our development…

5 months ago

Posted a reply to Unexpected token C in JSON at position 0, on the site WordPress.org Forums:
Hello @cspafford, It could be a conflict with other plugin or theme you have installed,…

5 months ago