Profiles

Posted a reply to Turn off on mobile, on the site WordPress.org Forums:
Hi @sooskriszta! I'm sorry, but we don't have an option like that. There are two…

Posted a reply to compatibilitywith WordPress 6.9, on the site WordPress.org Forums:
"Could not copy file" error means a server issue similar to this:https://smartslider.helpscoutdocs.com/article/1752-update#Unable-to-copy-5WBfo WordPress installs plugins…

Posted a reply to compatibilitywith WordPress 6.9, on the site WordPress.org Forums:
Hi @halleeb! We haven't heard about any issues related to new WP versions. Could you…

Posted a reply to Not very smart at all. Don’t waste your time., on the site WordPress.org Forums:
Hi @sgumby! Our slider has a rule, that a slide's height is at least as…

Posted a reply to Slide with selfhost video autoplay and transactions, on the site WordPress.org Forums:
Hi @mstudioil! I'm sorry, but we don't have an option to add special transition between…

Posted a reply to Cant Drag and Drop images into the slider anymore, on the site WordPress.org Forums:
Hi @willoftheweb! We indeed seem to have a bug in our code at that part.…

Posted a reply to Custom Login URL – Security Optimizer Plugin, on the site WordPress.org Forums:
Hi @alquimia! By default Nextend Social Login uses the the /wp-login.php page to handle the…

Posted a reply to Feature request – Allow vw/% units in Smart Slider 3 UI, on the site WordPress.org Forums:
Hi @marantz9! Sure, I have added your request to our list, so our developers could…

Posted a reply to [Smart Slider 3] Full Width not workin, on the site WordPress.org Forums:
Regarding your questions, I suggest reconsidering whether you would like to use layers or controls,…

Posted a reply to Full Width not workin, on the site WordPress.org Forums:
Hi @torm3nto! We received your ticket, and I replied to it. Sometimes our messages are…

Posted a reply to Slider extends way past container, on the site WordPress.org Forums:
Hi @geraldw! In HTML, containers are adjusting their sizes to the content you insert inside…

Posted a reply to FB login – Customers end up WP admin login screen, on the site WordPress.org Forums:
Hi @negotiatoruk! I confirm it too, that "Attempts remaining" login error message does not come…

Posted a reply to FB login – Customers end up WP admin login screen, on the site WordPress.org Forums:
Hi @negotiatoruk! Plugins and themes are often updating their codes, creating new features, and this…

Posted a reply to No support!, on the site WordPress.org Forums:
Hi @artbild! I just wrote to your support ticket, so please check it. I'm sorry…

Posted a reply to [Smart Slider 3] Smart Slider Unexpected database error, on the site WordPress.org Forums:
Hi @rowanrho! We are not familiar with managing/configuring LocalWP, but you should be able to…

Posted a reply to Gap between Smart Slider and Header Menu, on the site WordPress.org Forums:
I don't recommend putting the CSS code there, because if a new version of Twenty…

Posted a reply to Gap between Smart Slider and Header Menu, on the site WordPress.org Forums:
I see now, that you are using Twenty Twenty-Five theme. WordPress comes with Gutenberg page…

Posted a reply to Gap between Smart Slider and Header Menu, on the site WordPress.org Forums:
Hi @freddyboy377! That spacing is a combination that comes from your theme and Gutenberg page…

Posted a reply to Device visibility in Smart Slider 3 not working properly, on the site WordPress.org Forums:
Hi @jane9193! We only have an option in Smart Slider Pro, to hide the slider…

Posted a reply to Widget Removal After Deactivation?, on the site WordPress.org Forums:
Yes, if it would be a Text widget, that would be there with a shortcode…

Posted a reply to Widget Removal After Deactivation?, on the site WordPress.org Forums:
Hi @cyber49! The WordPress behavior is that if you publish a widget in WordPress at…

Posted a reply to No slider in mobile, only static images., on the site WordPress.org Forums:
Hi @jjgouveia69! Your problem is being caused by WP Optimize. They released a new version…

Posted a reply to Bulk Import, on the site WordPress.org Forums:
Hi @cpickhardt! I'm sorry, but we don't have such an option. The importing has to…

Posted a reply to Migration Process, on the site WordPress.org Forums:
Hi @hrood! With an account, only the email address matters. So it doesn't matter if…

Posted a reply to White flash between slides, on the site WordPress.org Forums:
Hi @cosmas9! The problem with your slider is caused by a browser bug, what you…

Posted a reply to shortcode in slider of home, on the site WordPress.org Forums:
Hi @stsjuliano! Shortcodes are only turning into their contents on the frontend of the website,…

Posted a reply to Smartslider hides menu on IOS, except when sliding, on the site WordPress.org Forums:
I'm glad it worked! The problem with adding an option for this is, that this…

Posted a reply to Smartslider hides menu on IOS, except when sliding, on the site WordPress.org Forums:
Hi @vanlier! I checked your problem too with an iPad and saw the issue. The…

Posted a reply to Feature Suggestion: Random Images in Slider, on the site WordPress.org Forums:
Hi @goowebwp! We do have a randomize option in the Pro version of Smart Slider,…

Posted a reply to Link social media profiles, on the site WordPress.org Forums:
Hi @duccoldany! From our end we offer a shortcode, which allows logged in WordPress users…

Posted a reply to Slide width and layout problem, on the site WordPress.org Forums:
Hi @cadrago21! This happens due to the animation system of Carousel sliders. To resolve it,…

Posted a reply to Get slider full width for tablet and smartphone only, on the site WordPress.org Forums:
Hi @itmonitor! We don't have an option to change the layout device specifically, so what…

Posted a reply to Cannot save, on the site WordPress.org Forums:
Hi @lyz96! The error message you see happens, because your server host has some limitation,…

Posted a reply to critical error yesterday and today, on the site WordPress.org Forums:
We debug Smart Slider related problems for free, so you don't need to pay for…

Posted a reply to critical error yesterday and today, on the site WordPress.org Forums:
I installed that plugin into my testsite now, and it didn't cause an issue. Also,…

Posted a reply to critical error yesterday and today, on the site WordPress.org Forums:
Hi @gudrunpetz! I checked the error message you sent to us, and also the code…

Posted a reply to Slider not working properly, on the site WordPress.org Forums:
Hi @shridsan2010! Your problem happens, because Elementor's text element wasn't made for shortcodes. It cannot…

Posted a reply to slider stops if music is playing, on the site WordPress.org Forums:
Hi @ma3ry! The problem is caused by the slider's settings -> Autoplay tab -> "Stop…

Posted a reply to image source, on the site WordPress.org Forums:
That background color and its sizing comes from the codes of the Image Source Control…

Posted a reply to image source, on the site WordPress.org Forums:
Hi @gudrunpetz! You can position and hide those texts by using the following CSS codes:…

Posted a reply to Is the business account mandatory?, on the site WordPress.org Forums:
Yes, that is correct.

Posted a reply to Enable Third party sign in, on the site WordPress.org Forums:
Hi @gentheme! I'm sorry, but we don't have an option like this, because our current…

Posted a reply to Smartphone performance – Page speed insights, on the site WordPress.org Forums:
Hi @jesusgpastor! I'm sorry, but having a slider on your page will decrease your score…

Posted a reply to WordPress customizer not working, on the site WordPress.org Forums:
Hi @introarte! We managed to replicate the problem and you can find the instructions with…

Posted a reply to Conflict with Divi Theme Customizer, on the site WordPress.org Forums:
I'm glad we could help! Anyone else using Smart Slider Free and would like to…

Posted a reply to Zoom feature, on the site WordPress.org Forums:
Hi @valletinformatique44! We don't have a specific zoom feature, but in the Pro version we…

Posted a reply to Smart Slider not showing, on the site WordPress.org Forums:
Hi @vikecall! Do you have Smart Slider Pro or Free installed in your website? In…

Posted a reply to Conflict with Divi Theme Customizer, on the site WordPress.org Forums:
Hi @sneader! I wasn't able to replicate this problem and we haven't heard of such…

Posted a reply to Smart Slider 3 Pro plugin* CAUSING CONFLICT ERROR to Admin New Page, on the site WordPress.org Forums:
You can download the Pro version from here, by logging in with the email address…

Posted a reply to Slider not showing, on the site WordPress.org Forums:
The problem on your website will be this, that probably your theme uses Gantry 4,…