Profiles

Posted a reply to Performance issue with stgh_plugin_settings filter, on the site WordPress.org Forums:
Hello Fernando, thank you for the request. I will ask our developer how it can…

Posted a reply to Incoming email change won’t stick, on the site WordPress.org Forums:
Hi Earl, sorry for the late reply. Please use support@mycatchers.com As for the settings, we…

Posted a reply to Autodelte old Tickets and Users for GPDR, on the site WordPress.org Forums:
Hello, Lurchi. Thank you for your request. We have auto close tickets but seems you…

Posted a reply to Horrible, not even tested, on the site WordPress.org Forums:
Hello, we spent two years to build helpdesk plugin. We are going to improve it…

Posted a reply to Is there a way to include a consent field to comply to GDPR?, on the site WordPress.org Forums:
Thanks Alvaro. We are working on it now. It is very useful information for our…

Posted a reply to setting interrupt email incoming mail, on the site WordPress.org Forums:
Thanks and good luck to you. Let's keep in touch.

Posted a reply to customize notifications, on the site WordPress.org Forums:
Hi. We have an option to set up email templates. Not much, but basics logo…

Posted a reply to source texts are missin in .po translation, on the site WordPress.org Forums:
Hi, thanks for your message. We will try to add it. Thank you for the…

Posted a reply to Is there a way to track the URL where the support form was used?, on the site WordPress.org Forums:
Hi Álvaro Thanks for your request. First of all - users can be regular WP…

Posted a reply to Can’t send email whet new ticket added, on the site WordPress.org Forums:
Hi, Sebastian Please write us here in our helpdesk. DO you mean column on the…

Posted a reply to after inserting ticket redirection to page not found, on the site WordPress.org Forums:
Hi Jose No problem. Let’s try a quick tip from our developer. He suggests to…

Posted a reply to Can’t send email whet new ticket added, on the site WordPress.org Forums:
if an agent creates a new ticket - you can choose the option from the…

Posted a reply to Can’t send email whet new ticket added, on the site WordPress.org Forums:
Hi, Sebastian We have this options in our plugin. All you need is just turn…

Posted a reply to can’t activate, on the site WordPress.org Forums:
Hi Alex, Could you please send us the message in support with license (pro) ?…

Posted a reply to Open Tracking, on the site WordPress.org Forums:
Open tracking - is a special feature, which help you determine the status of delivery…

Posted a reply to Where to edit form?, on the site WordPress.org Forums:
Hi, you can edit form with custom fields in special tabs: "Custom fields" and "Contact…

Posted a reply to A few proposals, on the site WordPress.org Forums:
Hi, Max, that sounds terrible! I've just created a ticket from you in our Helpdesk.…

Posted a reply to A few proposals, on the site WordPress.org Forums:
Hi, Max Thanks for suggestions and good ideas. We will think about ticket category and…