WordPress.org

Posted a reply to Performance issue with stgh_plugin_settings filter, on the site WordPress.org Forums:
Hello Fernando, thank you for the request. I will ask our developer how it can…

2 years ago

Posted a reply to Incoming email change won’t stick, on the site WordPress.org Forums:
Hi Earl, sorry for the late reply. Please use support@mycatchers.com As for the settings, we…

2 years ago

Posted a reply to Autodelte old Tickets and Users for GPDR, on the site WordPress.org Forums:
Hello, Lurchi. Thank you for your request. We have auto close tickets but seems you…

3 years ago

Posted a reply to Horrible, not even tested, on the site WordPress.org Forums:
Hello, we spent two years to build helpdesk plugin. We are going to improve it…

3 years ago

Posted a reply to Is there a way to include a consent field to comply to GDPR?, on the site WordPress.org Forums:
Thanks Alvaro. We are working on it now. It is very useful information for our…

3 years ago

Posted a reply to setting interrupt email incoming mail, on the site WordPress.org Forums:
Thanks and good luck to you. Let's keep in touch.

3 years ago

Posted a reply to customize notifications, on the site WordPress.org Forums:
Hi. We have an option to set up email templates. Not much, but basics logo…

3 years ago

Posted a reply to source texts are missin in .po translation, on the site WordPress.org Forums:
Hi, thanks for your message. We will try to add it. Thank you for the…

3 years ago

Posted a reply to Is there a way to track the URL where the support form was used?, on the site WordPress.org Forums:
Hi Álvaro Thanks for your request. First of all - users can be regular WP…

3 years ago

Posted a reply to Can’t send email whet new ticket added, on the site WordPress.org Forums:
Hi, Sebastian Please write us here in our helpdesk. DO you mean column on the…

3 years ago

Posted a reply to after inserting ticket redirection to page not found, on the site WordPress.org Forums:
Hi Jose No problem. Let’s try a quick tip from our developer. He suggests to…

3 years ago

Posted a reply to Can’t send email whet new ticket added, on the site WordPress.org Forums:
if an agent creates a new ticket - you can choose the option from the…

3 years ago

Posted a reply to Can’t send email whet new ticket added, on the site WordPress.org Forums:
Hi, Sebastian We have this options in our plugin. All you need is just turn…

3 years ago

Posted a reply to can’t activate, on the site WordPress.org Forums:
Hi Alex, Could you please send us the message in support with license (pro) ?…

3 years ago

Posted a reply to Open Tracking, on the site WordPress.org Forums:
Open tracking - is a special feature, which help you determine the status of delivery…

4 years ago

Posted a reply to Where to edit form?, on the site WordPress.org Forums:
Hi, you can edit form with custom fields in special tabs: "Custom fields" and "Contact…

4 years ago

Posted a reply to A few proposals, on the site WordPress.org Forums:
Hi, Max, that sounds terrible! I've just created a ticket from you in our Helpdesk.…

4 years ago

Posted a reply to A few proposals, on the site WordPress.org Forums:
Hi, Max Thanks for suggestions and good ideas. We will think about ticket category and…

4 years ago

Posted a reply to Custom field, on the site WordPress.org Forums:
Hi,guys First of all, thank you for your comments, suggestions, and requests! It helped us…

4 years ago

Posted a reply to Excellent Helpdesk solution!, on the site WordPress.org Forums:
Thanks. We are always welcome! Let's keep on touch. :)

4 years ago

Posted a reply to OMG! this is what i expect, on the site WordPress.org Forums:
Thanks for the using our plugin. We really appreciate it. Could you please tell us…

4 years ago

Posted a reply to Plugin does it's work well!, on the site WordPress.org Forums:
Thanks for the feedback. Please let us know if you need any special options for…

4 years ago

Posted a reply to Simply but effective, on the site WordPress.org Forums:
Thanks for your words. We will do our best. As for the suggestions, I am…

4 years ago

Posted a reply to Notification bubble should not include answered tickets, on the site WordPress.org Forums:
Hi Samuel Thanks for the kind words and detailed request. We use the following pattern…

4 years ago

Posted a reply to Custom field, on the site WordPress.org Forums:
Hi there Sorry, but it isn't an available option for now. But we agree that…

4 years ago