Posted a reply to Order created but payment not taken, on the site WordPress.org Forums:
Hi @dgowell What payment method was this? For example was it a credit card, local…

Posted a reply to Product Metadata missing in Stripe, on the site WordPress.org Forums:
Can you share a screenshot showing where Stripe has an option to run reports based…

Posted a reply to Product Metadata missing in Stripe, on the site WordPress.org Forums:
Hi @wardenvineyard The products in Woocommerce are not related to Stripe products. When you create…

Posted a reply to Apple Pay orders being marked as failed, but payment received, on the site WordPress.org Forums:
Hi @aaronbennett2097 Usually that issue is related to a 3rd party plugin triggering an error…

Posted a reply to Google Pay integration issue, on the site WordPress.org Forums:
Hi @maxforge, Make sure you're using the latest plugin version then go to your API…

Posted a reply to Can’t add new card on my website, on the site WordPress.org Forums:
Ya that's odd because WooCommerce enqueues that script on every page load so it should…

Posted a reply to Is server -> api.stripe.com necessary? (firewall), on the site WordPress.org Forums:
Hi @maltfield, With Stripe Checkout, you still have to make API calls from your server…

Posted a reply to Error processing checkout. Please try again., on the site WordPress.org Forums:
@tothubbusiness feel free to copy our support email when you contact your theme developers. Kind…

Posted a reply to Error processing checkout. Please try again., on the site WordPress.org Forums:
Hi @tothubbusiness Please reach out to your theme developers and show them this thread as…

Posted a reply to Error processing checkout. Please try again., on the site WordPress.org Forums:
Hi @tothubbusiness, I'd recommend you reach out to your theme developer and ask them why…

Posted a reply to Stripe checkout & Chargeback protection, on the site WordPress.org Forums:
Hi @devksec, Chargeback protection is supported via 3DS payments. This plugin does not support the…

Posted a reply to Name on card, on the site WordPress.org Forums:
No, because the billing fields are meant for billing information. So if someone is for…

Posted a reply to Name on card, on the site WordPress.org Forums:
Hi @rafaelzrt, The cardholder's name comes from the billing first and last name fields. The…

Posted a reply to Metadata, on the site WordPress.org Forums:
Hi @zbigniewo, You can use the filter wc_stripe_order_meta_data to remove specific metadata entries that you…

Posted a reply to Error processing checkout. Please try again., on the site WordPress.org Forums:
That doesn't mean you're using the checkout shortcode. Your theme could be rendering the checkout…

Posted a reply to Error processing checkout. Please try again., on the site WordPress.org Forums:
Hi @tothubbusiness, If you view source using your browser's dev console, you will see the…

Posted a reply to Error processing checkout. Please try again., on the site WordPress.org Forums:
Hi @tothubbusiness, The first thing I see is you are using two Stripe plugins at…

Posted a reply to Local Gateways issue, on the site WordPress.org Forums:
Hi @egletiere Glad we could help. If you have a moment we always appreciate a…

Posted a reply to Local Gateways issue, on the site WordPress.org Forums:
Hi @egletiere, Yes, the log message An attempt to fulfill the payment X for €yyy…

Posted a reply to Local Gateways issue, on the site WordPress.org Forums:
Hi @egletiere, Take a look at your webhook event logs within stripe.com and see if…

Posted a reply to Conflict with Paytrace plugin for Woocommerce, on the site WordPress.org Forums:
Hi @wmacmill, We received your support request via email and have responded to you via…

Posted a reply to Apple Pay not showing, on the site WordPress.org Forums:
Hi @calyweb, It looks like the issue is your webserver (nginx, apache) is not correctly…

Posted a reply to Is server -> api.stripe.com necessary? (firewall), on the site WordPress.org Forums:
Hi @maltfield, That is not a result of poor design, any Stripe plugin is going…

Posted a reply to GPay is enabled but it is showing the alert message, on the site WordPress.org Forums:
Hi @hivehivehive, That message is referring to the Braintree Account (https://sandbox.braintreegateway.com/) Once you login, click…

Posted a reply to Local Gateways issue, on the site WordPress.org Forums:
Hi @egletiere, You can ignore that message from Stripe. It's confusing and not relevant to…

Posted a reply to Crash WP plugin admin, on the site WordPress.org Forums:
@bywomen version 3.3.22 was just released and we suspect your specific issue might have been…

Posted a reply to Crash WP plugin admin, on the site WordPress.org Forums:
Hi @bywomen Rather than leave a bad review it would be very much appreciated if…

Posted a reply to Apple Pay Issue, on the site WordPress.org Forums:
@trgsoft4 You can contact us privately by using the support section located in the Stripe…

Posted a reply to Apple Pay Issue, on the site WordPress.org Forums:
Hi @trgsoft4 The page refresh is a strong indication that you have a JavaScript error…

Posted a reply to paypal go to payment page without filling required fields, on the site WordPress.org Forums:
If you could provide screenshots or a video describing your issue that would be best.…

Posted a reply to This plugin breaks the latest WooCommerce update, on the site WordPress.org Forums:
Version 3.2.35 released.

Posted a reply to This plugin breaks the latest WooCommerce update, on the site WordPress.org Forums:
@crazyserb The error is being triggered because WC added a new line of code to…

Posted a reply to Add CVV, on the site WordPress.org Forums:
Hi @monicaveselinova, Thanks for contacting us. Per the plugin docs, the CVV field is rendered…

Posted a reply to boleto time limit exceeded, on the site WordPress.org Forums:
Hi @antonio24073, Please reference our previous reply on how to configure the webhook: You configure…

Posted a reply to Please provide a billing phone number shows no matter what I do?, on the site WordPress.org Forums:
Hi @musicprotest, In your WC logs you will want to search for files name fatal-errors-.…

Posted a reply to Please provide a billing phone number shows no matter what I do?, on the site WordPress.org Forums:
Hi @musicprotest You’re seeing that error message because you have the payment element form selected.…

Posted a reply to boleto time limit exceeded, on the site WordPress.org Forums:
Hi @antonio24073, Was the order's status ever set to on-hold? Make sure you're webhook is…

Posted a reply to Carding with Captcha Enabled on checkout, on the site WordPress.org Forums:
Hi @questionabout, No, the plugin is designed to render the credit card form on the…

Posted a reply to When plugin installed no payment gateway shows, on the site WordPress.org Forums:
Hi @skatox, When WC()->payment_gateways->get_available_payment_gateways() is called the filter woocommerce_available_payment_gateways is triggered. You most likely have…

Posted a reply to Error: Only Stripe Connect platforms can work with other accounts, on the site WordPress.org Forums:
Setting to resolved. Merchant is now able to process test payments without any issues.

Posted a reply to When plugin installed no payment gateway shows, on the site WordPress.org Forums:
Hi @skatox, Are you not seeing our payment gateways on the WooCommerce > Settings >…

Posted a reply to Error: Only Stripe Connect platforms can work with other accounts, on the site WordPress.org Forums:
@binok you can contact us directly via the Support page in the Stripe plugin settings.…

Posted a reply to Error: Only Stripe Connect platforms can work with other accounts, on the site WordPress.org Forums:
Hi @binok, Can you share a link to your site so we can review? Do…

Posted a reply to Error: Only Stripe Connect platforms can work with other accounts, on the site WordPress.org Forums:
Hi @binok, Did you change anything about your connection to Stripe like manually entering your…

Posted a reply to Google Analytics and ecommerce missing data, on the site WordPress.org Forums:
Hi @thegooddealshop Could you reach out to us via the support page in the Stripe…