Maizul (@maizul) – WordPress user profile

Bio

Technical Support at Themeum | WordPress Enthusiast | Problem Solver

I help users build, optimize, and troubleshoot websites using Themeum products like Tutor LMS, Growfund, and Kirki. Passionate about delivering exceptional customer experiences, solving technical challenges, and making WordPress more accessible for everyone.

Interests

Travelling, Reading, Technical Support

Badges

PRACTICE

1 badge

Support Contributor '26

POLYGLOTS

2 badges

Translation Contributor '25 Translation Editor '26

Current Job

Associate Specialist, Tech Support

Jul 2024 – Present

Themeum · Full-time

• Delivered high-quality technical support across multiple products, resolving customer issues with empathy and efficiency through tickets, forums, and community platforms.

• Played a key role in product testing, performing both manual and automated QA to reduce recurring testing overhead and ensure product reliability before major releases.

• Created and recommended step-by-step documentation and FAQs to improve onboarding and reduce repetitive queries.

• Actively communicated user feedback, bugs, and feature requests to internal teams, contributing to product improvements and enhanced user satisfaction.

• Represented the support team in community events and consistently maintained a calm, solution-focused approach during challenging customer interactions.

Recent impact

Score weights high-impact work (commits, releases, approved translations, props) at 3x routine activity.

Last 30 days

36contributions

high0

medium36

score36

Last 90 days

85contributions

high3

medium82

score91

Last 12 months

264contributions

high5

medium259

score274

Team focus

Share of contributions across teams during the last 365 days

Time commitment

15 hours per week

On my own time 15 hrs/wk

Contributions

Type

September 2026

Sep 08 Tue · 20:01

Forums med

Posted a reply to Duplicate Open Graph meta tags generated by Tutor LMS course pages causing SEO a, on the site WordPress.org Forums:
Hey @nadhonar , Thank you for sharing your detailed feedback. We understand your concern regarding…

Sep 08 Tue · 19:59

Forums med

Posted a reply to PayPal Native eCommerce webhook returns HTTP 500 – Tutor LMS 4.0.7, on the site WordPress.org Forums:
Hey @adamindset , Thank you for reaching out and for providing the detailed information. Could…

Sep 07 Mon · 12:45

Forums med

Posted a reply to Hiding Elements, on the site WordPress.org Forums:
Hey @newsdawg , Thank you for sharing the screenshot. You can use the following custom…

Sep 04 Fri · 07:22

Forums med

Posted a reply to [NSFW] Divi 5 compatibility, on the site WordPress.org Forums:
Hey @inspired888, Thank you for your follow-up. Tutor LMS Divi Modules has been updated to…

Sep 04 Fri · 07:20

Forums med

Posted a reply to [Tutor LMS Divi Modules] Hiding Elements, on the site WordPress.org Forums:
Hey @newsdawg , Thank you for reaching out. Could you please share a screenshot of…

Sep 03 Thu · 09:28

Forums med

Posted a reply to French translations issue, on the site WordPress.org Forums:
Hey @screenup , Previously translated strings should continue to work as long as the .pot…

Sep 03 Thu · 04:45

Forums med

Posted a reply to French translations issue, on the site WordPress.org Forums:
Hey @screenup , You can also contribute to the official WordPress language repository for Tutor…

Sep 02 Wed · 10:41

Forums med

Posted a reply to Open Essay, on the site WordPress.org Forums:
Hey @oluwaseun389 , Thank you for the follow-up. New feature requests require time for our…

Sep 02 Wed · 06:09

Forums med

Posted a reply to French translations issue, on the site WordPress.org Forums:
Hey @screenup , Thank you for reaching out. Please update the translation files, including the…

Sep 02 Wed · 06:04

Forums med

Posted a reply to Inscription spams/bots site formation, on the site WordPress.org Forums:
Hey @alexandra64 , Thank you for the update. Since the reported issue is related to…