WordPress.org

Posted a reply to View Reply will not open, on the site WordPress.org Forums:
An initial look indicates it may be a conflict with something within the Avada theme.…

3 days ago

Posted a reply to Amazing plugin!, on the site WordPress.org Forums:
Thanks @leonterry for taking the time to review our plugin :)

2 weeks ago

Posted a reply to Issues with Support ticket, on the site WordPress.org Forums:
Is the fact they are not assigned the support customer role an issue for you?…

3 weeks ago

Posted a reply to Custom redirect, on the site WordPress.org Forums:
Hi, Do you mean the registration form that is displayed together with the login form…

1 month ago

Posted a reply to Frontend for Agents?, on the site WordPress.org Forums:
@wp-henne That's correct. It is for the customer

2 months ago

Posted a reply to KB Support needs to update existing tickets., on the site WordPress.org Forums:
It seems something is interfering with the permission check. It would be useful to see…

3 months ago

Posted a reply to KB Support needs to update existing tickets., on the site WordPress.org Forums:
Hi @usaitech2020 Can you confirm that the user you are logged in as has either…

3 months ago

Posted a reply to Front-end Enhancement class, on the site WordPress.org Forums:
Hi @andre-jutras Thanks for your feedback. We will look to make this change ahead of…

4 months ago

Posted a reply to PHP compatibility, on the site WordPress.org Forums:
Hi @roughpixels, Our plugin is compatible with both PHP version 7.3 and 7.4.

4 months ago

Posted a reply to Super Admin Problems, on the site WordPress.org Forums:
@hessercan you could try adjusting this line from if( current_user_can( 'client' ) || current_user_can( 'inactive_client'…

5 months ago

Posted a reply to Super Admin Problems, on the site WordPress.org Forums:
@hessercan the MDJM plugin has been transferred to a new developer, but when I managed…

5 months ago

Posted a reply to Guest ticket submission without accounts, on the site WordPress.org Forums:
@gauchan We have just released version 1.4.4 which addresses the update error you reported

5 months ago

Posted a reply to Guest ticket submission without accounts, on the site WordPress.org Forums:
@gauchan Head to Tickets -> Settings -> Tickets -> Submission Settings. Ensure Disable Guest Submissions…

5 months ago

Posted a reply to JSON big eror, on the site WordPress.org Forums:
@goldenkent If you believe you are experiencing an issue with a plugin, it is general…

6 months ago

Posted a reply to Blocking a new one with an open ticket, on the site WordPress.org Forums:
Hi @dgenc It is not a configurable item, but the hooks, filters and functions do…

6 months ago

Posted a reply to Adding Signatures, on the site WordPress.org Forums:
Hi @dgenc, You can use template tags to insert content into the emails that you…

6 months ago

Posted a reply to Tickets list empty if “Administrators are Agents?” is unchecked, on the site WordPress.org Forums:
With the configuration you have in place, users with the role Support Agent, or Support…

6 months ago

Posted a reply to Tickets list empty if “Administrators are Agents?” is unchecked, on the site WordPress.org Forums:
hi @weeken88, do you also have Restrict Agent Ticket View enabled? And if so, do…

6 months ago

Posted a reply to BEST, on the site WordPress.org Forums:
Thank you @dgenc. Very much appreciated

6 months ago

Posted a reply to Customer Authority Restriction, on the site WordPress.org Forums:
Within the Appearance -> Customize menu click Additional CSS and enter the following CSS code…

6 months ago

Posted a reply to How do I ban the user?, on the site WordPress.org Forums:
I assume you mean ban them from submitting tickets? From the WP Admin menu select…

7 months ago

Posted a reply to User can’t View Rely, on the site WordPress.org Forums:
Great. Thanks for the update

8 months ago

Posted a reply to User can’t View Reply, on the site WordPress.org Forums:
Duplicate. Closing

8 months ago

Posted a reply to User can’t View Rely, on the site WordPress.org Forums:
Sounds like this is a conflict between the theme and the plugin. Likely bootstrap related.…

8 months ago

Posted a reply to Just not enough stars in the sky!, on the site WordPress.org Forums:
Thanks for you very kind, and amusing, review @jmsdonline :) I'm glad we could help.

8 months ago

Posted a reply to Bug in profile, on the site WordPress.org Forums:
This issue should now be resolved. Let us know of any further problems

9 months ago

Posted a reply to Bug in profile, on the site WordPress.org Forums:
Thanks @grafffs, We have identified the code that needs updating and will include in our…

9 months ago

Posted a reply to How I anser tickets, on the site WordPress.org Forums:
Edit your WP user profile. Scroll down to the KB Support section and there is…

9 months ago

Posted a reply to How I anser tickets, on the site WordPress.org Forums:
Please review your settings under Tickets -> Settings -> Agent Settings. It seems you are…

9 months ago

Posted a reply to Bug in profile, on the site WordPress.org Forums:
Hi @grafffs, Do you mean the email entered during a ticket submission, or from the…

9 months ago

Posted a reply to Category Drop Down Issue, on the site WordPress.org Forums:
@vishalalim We have just pushed version 1.3.4 which adds the "Blank First" option to all…

9 months ago

Posted a reply to Category Drop Down Issue, on the site WordPress.org Forums:
Hi @vishalalim, We have added this to the next release which will be pushed by…

9 months ago

Posted a reply to Excellent support plugin, on the site WordPress.org Forums:
Thank you @manni02 :)

10 months ago

Posted a reply to Prompt Support, on the site WordPress.org Forums:
Thanks for the review @jwcomley and thank you for using our plugin :)

11 months ago

Posted a reply to Object not found, on the site WordPress.org Forums:
@samwpdeveloper If you create a site manually can you browse to it?

12 months ago

Posted a reply to First Name Required in a loop, on the site WordPress.org Forums:
Sorry @andre-jutras I missed this. I believe I have found the reason it is happening…

12 months ago

Posted a reply to How to send different forms to different departments automatically, on the site WordPress.org Forums:
@welshdemon this is now possible and so I am resolving the topic

1 year ago

Posted a reply to New Tickets are received as Closed, on the site WordPress.org Forums:
New tickets are not created in the closed status. Depending on settings they would be…

1 year ago

Posted a reply to Email Alerts not sending, on the site WordPress.org Forums:
As we did not receive a reply we are assuming this issue is resolved. If…

1 year ago

Posted a reply to View Reply button dont work, on the site WordPress.org Forums:
As we have not received a reply here we're going to assume this issue is…

1 year ago