WordPress.org

Posted a reply to User can’t View Rely, on the site WordPress.org Forums:
Great. Thanks for the update

1 month ago

Posted a reply to User can’t View Reply, on the site WordPress.org Forums:
Duplicate. Closing

1 month ago

Posted a reply to User can’t View Rely, on the site WordPress.org Forums:
Sounds like this is a conflict between the theme and the plugin. Likely bootstrap related.…

1 month ago

Posted a reply to Just not enough stars in the sky!, on the site WordPress.org Forums:
Thanks for you very kind, and amusing, review @jmsdonline :) I'm glad we could help.

1 month ago

Posted a reply to Bug in profile, on the site WordPress.org Forums:
This issue should now be resolved. Let us know of any further problems

2 months ago

Posted a reply to Bug in profile, on the site WordPress.org Forums:
Thanks @grafffs, We have identified the code that needs updating and will include in our…

2 months ago

Posted a reply to How I anser tickets, on the site WordPress.org Forums:
Edit your WP user profile. Scroll down to the KB Support section and there is…

2 months ago

Posted a reply to How I anser tickets, on the site WordPress.org Forums:
Please review your settings under Tickets -> Settings -> Agent Settings. It seems you are…

2 months ago

Posted a reply to Bug in profile, on the site WordPress.org Forums:
Hi @grafffs, Do you mean the email entered during a ticket submission, or from the…

2 months ago

Posted a reply to Category Drop Down Issue, on the site WordPress.org Forums:
@vishalalim We have just pushed version 1.3.4 which adds the "Blank First" option to all…

2 months ago

Posted a reply to Category Drop Down Issue, on the site WordPress.org Forums:
Hi @vishalalim, We have added this to the next release which will be pushed by…

2 months ago

Posted a reply to Excellent support plugin, on the site WordPress.org Forums:
Thank you @manni02 :)

3 months ago

Posted a reply to Prompt Support, on the site WordPress.org Forums:
Thanks for the review @jwcomley and thank you for using our plugin :)

4 months ago

Posted a reply to Object not found, on the site WordPress.org Forums:
@samwpdeveloper If you create a site manually can you browse to it?

5 months ago

Posted a reply to First Name Required in a loop, on the site WordPress.org Forums:
Sorry @andre-jutras I missed this. I believe I have found the reason it is happening…

5 months ago

Posted a reply to How to send different forms to different departments automatically, on the site WordPress.org Forums:
@welshdemon this is now possible and so I am resolving the topic

5 months ago

Posted a reply to New Tickets are received as Closed, on the site WordPress.org Forums:
New tickets are not created in the closed status. Depending on settings they would be…

5 months ago

Posted a reply to Email Alerts not sending, on the site WordPress.org Forums:
As we did not receive a reply we are assuming this issue is resolved. If…

5 months ago

Posted a reply to View Reply button dont work, on the site WordPress.org Forums:
As we have not received a reply here we're going to assume this issue is…

5 months ago

Posted a reply to Email Alerts not sending, on the site WordPress.org Forums:
Hi @johnsislerinfo Can you confirm the email settings within Tickets -> Settings -> Emails tab.…

8 months ago

Posted a reply to How to send different forms to different departments automatically, on the site WordPress.org Forums:
Department assignment is going to be an advanced feature but there is a workaround :)…

9 months ago

Posted a reply to Please remove forced input fields, on the site WordPress.org Forums:
Hi @welshdemon, This support article should assist you.

9 months ago

Posted a reply to New Support Manager unable to see all tickets, on the site WordPress.org Forums:
The time at which a ticket is logged has no relation to who can access…

1 year ago

Posted a reply to Javascript error with version 1.26, on the site WordPress.org Forums:
Thanks @tmaguire42. An update to address this issue (version 1.2.7) has just been released

1 year ago

Posted a reply to Not responsive, on the site WordPress.org Forums:
Update released

1 year ago

Posted a reply to Viewing Ticket Feedback Permissions, on the site WordPress.org Forums:
This is an add-on. Forum rules do not allow us to provide support for plugin…

1 year ago

Posted a reply to Add IP address to form submit, on the site WordPress.org Forums:
On the ticket screen if you click the customer number which appears after the name…

1 year ago

Posted a reply to You will not regret it, on the site WordPress.org Forums:
Thanks @mkohanim. We pride ourselves on the flexibility of our plugin and our commitment to…

1 year ago

Posted a reply to Add IP address to form submit, on the site WordPress.org Forums:
If you create a child theme and copy the kbs.css file to a folder named…

1 year ago

Posted a reply to Add IP address to form submit, on the site WordPress.org Forums:
Hey @welshdemon, We already capture the ip address for any form submitted and store it.…

1 year ago

Posted a reply to Not responsive, on the site WordPress.org Forums:
Hi @nkhanani - We will take a look at this and resolve with the next…

2 years ago

Posted a reply to Agent Answer / Overview Links, on the site WordPress.org Forums:
Hi @furuba, We've not heard from you so assume that you worked things out. Marking…

2 years ago

Posted a reply to Agent Answer / Overview Links, on the site WordPress.org Forums:
Hi @furuba, We've not seen a ticket from you with the information we need to…

2 years ago

Posted a reply to Agent Answer / User Overview Links, on the site WordPress.org Forums:
This is a duplicate of this post. I'll mark this one resolved.

2 years ago

Posted a reply to Agent Answer / Overview Links, on the site WordPress.org Forums:
Links to https://kb-support.com/articles/kbs_tickets-shortcode do not exist anywhere in our plugin so there is most definitely…

2 years ago

Posted a reply to Agent Answer / Overview Links, on the site WordPress.org Forums:
The only links on that page are the Ticket ID and the "view" link within…

2 years ago

Posted a reply to Ticket status for User?, on the site WordPress.org Forums:
Hi @furuba, Yes. The "Ticket Manager" page is actually created for you during installation and…

2 years ago

Posted a reply to How to change ticket status, on the site WordPress.org Forums:
Hi @plokamias, Agents should manage tickets from within admin. At this time the front end…

2 years ago

Posted a reply to Best plugin organization, on the site WordPress.org Forums:
Thank you for your kind words @pesseba :)

2 years ago