WordPress.org

Posted a reply to Email Alerts not sending, on the site WordPress.org Forums:
Hi @johnsislerinfo Can you confirm the email settings within Tickets -> Settings -> Emails tab.…

4 weeks ago

Posted a reply to How to send different forms to different departments automatically, on the site WordPress.org Forums:
Department assignment is going to be an advanced feature but there is a workaround :)…

2 months ago

Posted a reply to Please remove forced input fields, on the site WordPress.org Forums:
Hi @welshdemon, This support article should assist you.

2 months ago

Posted a reply to New Support Manager unable to see all tickets, on the site WordPress.org Forums:
The time at which a ticket is logged has no relation to who can access…

6 months ago

Posted a reply to Javascript error with version 1.26, on the site WordPress.org Forums:
Thanks @tmaguire42. An update to address this issue (version 1.2.7) has just been released

7 months ago

Posted a reply to Not responsive, on the site WordPress.org Forums:
Update released

7 months ago

Posted a reply to Viewing Ticket Feedback Permissions, on the site WordPress.org Forums:
This is an add-on. Forum rules do not allow us to provide support for plugin…

7 months ago

Posted a reply to Add IP address to form submit, on the site WordPress.org Forums:
On the ticket screen if you click the customer number which appears after the name…

7 months ago

Posted a reply to You will not regret it, on the site WordPress.org Forums:
Thanks @mkohanim. We pride ourselves on the flexibility of our plugin and our commitment to…

8 months ago

Posted a reply to Add IP address to form submit, on the site WordPress.org Forums:
If you create a child theme and copy the kbs.css file to a folder named…

8 months ago

Posted a reply to Add IP address to form submit, on the site WordPress.org Forums:
Hey @welshdemon, We already capture the ip address for any form submitted and store it.…

10 months ago

Posted a reply to Not responsive, on the site WordPress.org Forums:
Hi @nkhanani - We will take a look at this and resolve with the next…

12 months ago

Posted a reply to Agent Answer / Overview Links, on the site WordPress.org Forums:
Hi @furuba, We've not heard from you so assume that you worked things out. Marking…

1 year ago

Posted a reply to Agent Answer / Overview Links, on the site WordPress.org Forums:
Hi @furuba, We've not seen a ticket from you with the information we need to…

1 year ago

Posted a reply to Agent Answer / User Overview Links, on the site WordPress.org Forums:
This is a duplicate of this post. I'll mark this one resolved.

1 year ago

Posted a reply to Agent Answer / Overview Links, on the site WordPress.org Forums:
Links to https://kb-support.com/articles/kbs_tickets-shortcode do not exist anywhere in our plugin so there is most definitely…

1 year ago

Posted a reply to Agent Answer / Overview Links, on the site WordPress.org Forums:
The only links on that page are the Ticket ID and the "view" link within…

1 year ago

Posted a reply to Ticket status for User?, on the site WordPress.org Forums:
Hi @furuba, Yes. The "Ticket Manager" page is actually created for you during installation and…

1 year ago

Posted a reply to How to change ticket status, on the site WordPress.org Forums:
Hi @plokamias, Agents should manage tickets from within admin. At this time the front end…

1 year ago

Posted a reply to Best plugin organization, on the site WordPress.org Forums:
Thank you for your kind words @pesseba :)

1 year ago

Posted a reply to Great plugin, on the site WordPress.org Forums:
Thank you @scottpatterson

2 years ago

Posted a reply to Brute Force – rename login page feature, on the site WordPress.org Forums:
Hi, It does. The URL is generated via shortcode within the email content. Again, there…

2 years ago