Profiles

  • Member Since: August 1st, 2013
  • Job Title: Happiness Engineer
  • Employer: Automattic
  • Find me on:
  • Created a topic, Coinbase Premium – conflicts with PayPal Payments, on the site WordPress.org Forums:
    I tried to submit a support request on the form at cod…

  • Created a topic, WooCommerce Checkout Blocks Compatibility, on the site WordPress.org Forums:
    Hi there, We are using your plugin and it recently …

  • Posted a reply to Blog Migration + Domain Name Change, on the site WordPress.org Forums:
    @davilera - the old site is blog.openource.org, the new site is just opensource.org (no subdomain).…

  • Posted a reply to Blog Migration + Domain Name Change, on the site WordPress.org Forums:
    @davilera - I hadn't planned to! Sadly, someone else moved it - I hadn't thought…

  • Posted a reply to Blog Migration + Domain Name Change, on the site WordPress.org Forums:
    @davilera - Another question for you! We completed our migration yesterday, but I think we…

  • Created a topic, HPOS Compatibility, on the site WordPress.org Forums:
    Hi team, Do you have an ETA for a release of the HP…

  • Posted a reply to Blog Migration + Domain Name Change, on the site WordPress.org Forums:
    Thank you so much for all those details, @davilera! After some discussion and consideration, I…

  • Posted a reply to Blog Migration + Domain Name Change, on the site WordPress.org Forums:
    Also, I'm seeing this notice on the Plugins page of our development site when I…

  • Posted a reply to Blog Migration + Domain Name Change, on the site WordPress.org Forums:
    Thanks so much for your quick response, @davilera! Yes, confirmed, it is the social messages…

  • Created a topic, Blog Migration + Domain Name Change, on the site WordPress.org Forums:
    We are working on migration on a site that uses Nelio …

  • Posted a reply to Page Shortcodes – Requiring Individual Page?, on the site WordPress.org Forums:
    Thank you so much, @jarryd-long! I appreciate the quick response. For the blocks, would you…

  • Created a topic, Page Shortcodes – Requiring Individual Page?, on the site WordPress.org Forums:
    Hi there, I'm currently building out a site with yo…

  • Created a topic, Fatal error with WooCommerce Subscriptions, on the site WordPress.org Forums:
    Hi there! We are seeing an error with WooCommerce Sub…

  • Posted a reply to Cloning WC Coupons duplicates usage meta, on the site WordPress.org Forums:
    Hi @mikes41720 - thank you so much! It looks like that's exactly what we need…

  • Created a topic, Cloning WC Coupons duplicates usage meta, on the site WordPress.org Forums:
    Hi there! We've noticed an "issue" with cloning WooCom…

  • Posted a reply to Payment successful but order marked as failed, on the site WordPress.org Forums:
    Hi @cjg79, Thanks so much for explaining the email / inbox difficulty! First up, regarding…

  • Posted a reply to No mention of Stripe on credit card entry, on the site WordPress.org Forums:
    Hi @iguanamom, Thanks so much for the update! I'm glad to hear that everything appears…

  • Posted a reply to Payment not captured by Paypal Portal, on the site WordPress.org Forums:
    Hi @mnppdt28, This is a very unusual issue! As a first step, could you please…

  • Posted a reply to Payments not working and can´t see error message, on the site WordPress.org Forums:
    Hi @crestanads, Thanks so much for the clear description of the issue. We're happy to…

  • Posted a reply to Need to disable pixel – suggested code snippet doesnt work, on the site WordPress.org Forums:
    Hi @mariosnft, Thanks for reaching out on this! As far as we're aware, you should…

  • Posted a reply to Purchase event not triggered, on the site WordPress.org Forums:
    Hi @simonduemila, Thanks for reaching out about this! When you say you have CAPI enabled,…

  • Posted a reply to Weird issue with tax not being charged, on the site WordPress.org Forums:
    Hi @shahank, It looks like we've received your ticket and are working on it now!…

  • Posted a reply to WordPress caught an error with one of your plugins, WooCommerce Payments., on the site WordPress.org Forums:
    Hi @gong8451min, Thanks for reaching out to us about this error! We have had some…

  • Posted a reply to WooCommerce Admin crashes my site, on the site WordPress.org Forums:
    Hi @egoruk, Thanks so much for letting us know! Because you are using WooCommerce 5.5.2,…

  • Posted a reply to All Transactions being tracked as direct, on the site WordPress.org Forums:
    Hi @gavindelaney25, Given the jquery error noted previously, I'm wondering if something is deferring the…

  • Posted a reply to Latest Woocom catalog products are not syncing with FB catalog, on the site WordPress.org Forums:
    Hi @starettie, Thanks so much for the additional details! I think this may be key:…

  • Posted a reply to Woo + Payfast plugins not working, on the site WordPress.org Forums:
    Hi @characte, I'm so sorry to hear that you aren't getting our responses. I found…

  • Posted a reply to Woo + Payfast plugins not working, on the site WordPress.org Forums:
    Hi @characte, Thanks for letting us know! I checked our system and located your ticket.…

  • Posted a reply to Reporting, on the site WordPress.org Forums:
    Hi @robertybuword1, This is very unusual, as Analytics is now built into WooCommerce core. This…

  • Posted a reply to Woocommerce Coupon Condition, on the site WordPress.org Forums:
    Hi @thejustquery, I'm sorry to hear you weren't satisfied with the last reply. Based on…

  • Posted a reply to Prices depending on shipping rules, on the site WordPress.org Forums:
    Hi @l0we2trave1, Thanks for reaching out on this! I think much of what's possible here…

  • Posted a reply to GeoLocation stopped working, on the site WordPress.org Forums:
    Hi @boardlife, Sorry to hear you're having trouble with Geolocation on your site. As a…

  • Posted a reply to Woo + Payfast gateway plugin issue, on the site WordPress.org Forums:
    Hi @characte, I just responded to your forum thread on the main WooCommerce forum with…

  • Posted a reply to Woo + Payfast plugins not working, on the site WordPress.org Forums:
    Hi @characte, Sorry for the confusion here! Hopefully I can help clarify. You do need…

  • Posted a reply to How to make the ‘Quantity Spinners’ permanent viewable with the product, on the site WordPress.org Forums:
    Hi @saniasyed, Thanks so much for that link and for the additional details on how…

  • Posted a reply to We’re sorry error, on the site WordPress.org Forums:
    Hi @qwik3r, Thanks for getting back to us on this! That "we're sorry" error can…

  • Posted a reply to Will PayPal Checkout be Deprecated for PayPal Payments, on the site WordPress.org Forums:
    Hi @spacenewsplace, Thanks for the feedback! We'll definitely be sure to pass that along to…

  • Posted a reply to Incorrect Subtotal, on the site WordPress.org Forums:
    Hi @dabeecher, Thanks so much for getting back to us on this! That makes sense…

  • Posted a reply to Automatic customer account creation with failed status !, on the site WordPress.org Forums:
    Hi @droudep, Thanks so much for the additional information! I think this is the key…

  • Posted a reply to woocommerce webshop, on the site WordPress.org Forums:
    Hi @zee57, We haven't heard back from you in a while, so I'm going to…

  • Posted a reply to Support about fixing these reports about Woocommerce, on the site WordPress.org Forums:
    Hi @sinhkhtn, We haven't heard back from you in a while, so I'm going to…

  • Posted a reply to Remove Sale Badge for Out of Stock Products, on the site WordPress.org Forums:
    Hi @mayank29gupta, We haven't heard back from you in a while, so I'm going to…

  • Posted a reply to Incorrect Subtotal, on the site WordPress.org Forums:
    Hi @dabeecher, Thanks for reaching out on this! As far as I know, there is…

  • Posted a reply to Price position changed after update 4.5., on the site WordPress.org Forums:
    Hi @cheonmu, Thanks for reaching out on this! After looking at your site, my best…

  • Posted a reply to Woocommerce Price item with Number of decimals = 0, on the site WordPress.org Forums:
    Hi @myfatoorah, Thanks for confirming your settings! The reason you are seeing this display is…

  • Posted a reply to Automatic customer account creation with failed status !, on the site WordPress.org Forums:
    Hi @droudep, Thanks so much for sending over that site status report! It looks like…

  • Posted a reply to Minimum purchase coming from nowhere, on the site WordPress.org Forums:
    Thanks so much for sending over that Site Status Report, @lamayas! After looking at your…

  • Posted a reply to Can’t activate plugin, on the site WordPress.org Forums:
    Hi @mxldevs, Thanks so much for letting us know about that error! Could you please…

  • Posted a reply to Error in update 5.2.1 – input box disappearing and icons are huge, on the site WordPress.org Forums:
    Hi @1wdtv, Yes, you have that correct! There were some changes to the code that…

  • Posted a reply to Out of stock message, on the site WordPress.org Forums:
    Hi @patrickhaond, Thanks so much for getting back to us on this! I'm glad you…