Profiles

Posted a reply to Request: Allow ticket reopening by user via frontend Awesome Support 6.3.5, on the site WordPress.org Forums:
Hello @msmitka , After thoroughly investigating this, I can confirm that the core plugin does…

Posted a reply to Failed to load mce-buttons.js?version=1.21.5, on the site WordPress.org Forums:
Hello @dickraney , Thank you for reaching out. Unfortunately, I wasn’t able to reproduce this…

Posted a reply to Issue with wp_handle_upload_prefilter and REST API Uploads, on the site WordPress.org Forums:
Hi @082net , Thank you for reporting this. The issue has been fixed in Awesome…

Posted a reply to Request: Allow ticket reopening by user via frontend Awesome Support 6.3.5, on the site WordPress.org Forums:
Hi @msmitka , Thank you for reaching out. Yes, this feature is no longer available…

Posted a reply to Latest Update Breaks Other Plugins, on the site WordPress.org Forums:
Hi @robert3harrison, Thank you for the additional details. Unfortunately, without being able to investigate this…

Posted a reply to Latest Update Breaks Other Plugins, on the site WordPress.org Forums:
Hi @robert3harrison Could you please check the error log, and send us the error details?…

Posted a reply to Bug in your code, on the site WordPress.org Forums:
Hi @kubiq , Thank you for your patience and understanding. This issue has now been…

Posted a reply to JS code seldom runs, on the site WordPress.org Forums:
Hi @shaunus , Thank you for your patience and understanding. This issue has now been…

Posted a reply to Type Error, on the site WordPress.org Forums:
Hi @gaborangyal , Thank you for your patience and understanding. This issue has now been…

Posted a reply to Undefined property: stdClass Error, on the site WordPress.org Forums:
Hi @rakesh1974 , Thank you for your patience and understanding. This issue has now been…

Posted a reply to Popup Builder – W3 Total Cache, on the site WordPress.org Forums:
Hello @near03 , Thank you for reaching out. This behavior occurs because W3 Total Cache…

Posted a reply to This string is not formatted correctly for translation, on the site WordPress.org Forums:
Hello @itapress , Thank you for bringing this to our attention. I will have the…

Posted a reply to Prevent repeat – Again, on the site WordPress.org Forums:
Hi @lynsuzy Hello, Thank you for reaching out. We do have popup showing limitation options…

Posted a reply to Floating button display rules, on the site WordPress.org Forums:
Hi @thenewblack Thank you for your message. This behavior is correct, the floating button follows…

Posted a reply to [Awesome Support - WordPress HelpDesk & Support Plugin] Security Vulnerability Reported for Awesome Support (Wordfence Intelligence), on the site WordPress.org Forums:
Hello everyone, Thank you for reaching out. The vulnerability issue has been resolved, and a…

Posted a reply to Write on whatsup and it will be automatically recorded on awesome-support, on the site WordPress.org Forums:
Hi, Since we haven’t heard back from you for more than four weeks, we are…

Posted a reply to Awesome Support 6.3.3 Registration not jumping to Create Ticket, on the site WordPress.org Forums:
Hi, Since we haven’t heard back from you for more than four weeks, we are…

Posted a reply to 403 (Forbidden), on the site WordPress.org Forums:
Hello @spidyarts , Thank you for your patience. This issue has been fixed, and an…

Posted a reply to 404 on WooCommerce Order Confirmation endpoint caused by this plugin, on the site WordPress.org Forums:
Hi @elefantaloca I just wanted to let you know that this has been forwarded to…

Posted a reply to Automatic Ticket Status Change stopped working, on the site WordPress.org Forums:
Hi @jmaartenw, Thank you for reaching out. We performed a major code cleanup and upgrade…

Posted a reply to How to show only assigned tickets to agent or user?, on the site WordPress.org Forums:
Hi @dtaberlin , Thank you for reaching out. Users can only see the tickets they…

Posted a reply to [Awesome Support - WordPress HelpDesk & Support Plugin] Security Vulnerability Reported for Awesome Support (Wordfence Intelligence), on the site WordPress.org Forums:
Hello, Thank you for reaching out and for sharing the security vulnerability details with us.…

Posted a reply to 404 on WooCommerce Order Confirmation endpoint caused by this plugin, on the site WordPress.org Forums:
Hi @elefantaloca Thank you for reaching out. We’re currently investigating this case, as we couldn’t…

Posted a reply to 403 (Forbidden), on the site WordPress.org Forums:
@spidyarts We are currently working on this and I’ll update you as soon as I…

Posted a reply to Brevo API Integration – Only 10 Lists Synced, on the site WordPress.org Forums:
Hi @fbarbarinaldi Hi there, Thank you for reaching out. The Popup Builder subscription form add-on…

Posted a reply to Double Opt-in – Not Following Brevo Configuration, on the site WordPress.org Forums:
Hi @fbarbarinaldi Thank you for reaching out. At the moment, the Popup Builder form does…

Posted a reply to Pop up does not show up in product categories, on the site WordPress.org Forums:
Hi @metuza Thank you for reaching out. WooCommerce-related display rules and triggers are premium features.…

Posted a reply to Issue with wp_handle_upload_prefilter and REST API Uploads, on the site WordPress.org Forums:
Hi @082net Thank you for bringing this to our attention and for sharing the detailed…

Posted a reply to [Awesome Support - WordPress HelpDesk & Support Plugin] Security Vulnerability, on the site WordPress.org Forums:
Hi @robert3harrison , We have addressed the vulnerability issue, and it has been fixed in…

Posted a reply to [Awesome Support - WordPress HelpDesk & Support Plugin] Awesome Support Plugin <= 6.3.4 – Sensitive Data Exposure Vulnerability, on the site WordPress.org Forums:
Hi @erikgeurtsplatformiqcom , We have addressed the vulnerability issue, and it has been fixed in…

Posted a reply to 403 (Forbidden), on the site WordPress.org Forums:
Hi @spidyarts , Thank you for reaching out. The error you’re seeing usually happens when…

Posted a reply to [Popup Builder - Create highly converting, mobile friendly marketing popups.] Display rules unreasonable limitation, on the site WordPress.org Forums:
Hi @forcesail Thank you, we appreciate your patience.The team has worked on the issues you…

Posted a reply to [Awesome Support - WordPress HelpDesk & Support Plugin] Awesome Support Plugin <= 6.3.4 – Sensitive Data Exposure Vulnerability, on the site WordPress.org Forums:
Hi @erikgeurtsplatformiqcom and @fernandot Thank you for bringing this to our attention. We are already…

Posted a reply to cookie plugin “Borlabs Cookie” should excluded in the “varnish”, on the site WordPress.org Forums:
Hi @kfcompany Thank you for reaching out. From your message, it doesn’t appear to be…

Posted a reply to [Awesome Support - WordPress HelpDesk & Support Plugin] Security Vulnerability, on the site WordPress.org Forums:
Hi @robert3harrison Thank you for bringing this to our attention. We are already aware of…

Posted a reply to No option for Exit Intent to trigger pop up, on the site WordPress.org Forums:
Hi @jacdesigner Thank you for reaching out. Exit Intent is a premium feature, and you…

Posted a reply to Undefined property: stdClass Error, on the site WordPress.org Forums:
Hi @rakesh1974 Thank you for bringing this to our attention. We’ve forwarded the details to…

Posted a reply to no puedo crear suscriptores, da error, on the site WordPress.org Forums:
Hi @rdeformes We apologize for any inconvenience caused. Could you please reach out to us…

Posted a reply to Display rules unreasonable limitation, on the site WordPress.org Forums:
Hi @forcesail Thank you for bringing this to our attention. We’ve forwarded the details to…

Posted a reply to Issue with Pop Up Showing Based On Page, on the site WordPress.org Forums:
Hi @3bmarketing Thank you for reaching out. I’ve reviewed the page link you shared, and…

Posted a reply to Type Error, on the site WordPress.org Forums:
Hi @gaborangyal Thank you for bringing this to our attention. We’ve forwarded the details to…

Posted a reply to time format, on the site WordPress.org Forums:
Hi @martinrtr Thank you for reaching out. Since this case has already been addressed through…

Posted a reply to Advanced targeting is not working, on the site WordPress.org Forums:
Hi @osvaldogodoy01 We apologize for any inconvenience this may have caused. The User Roles Trigger…

Posted a reply to Pop ups are not working, support is not responding for weeks., on the site WordPress.org Forums:
Hi @createalogoonline, We apologize for any inconvenience this may have caused. I responded to your…

Posted a reply to Pop-up dimensions, on the site WordPress.org Forums:
Hello, As we haven’t heard back from you for over two weeks, we’ll go ahead…

Posted a reply to Issue with contact form 7 forms, on the site WordPress.org Forums:
Hello, As we haven’t heard back from you for over two weeks, we’ll go ahead…

Posted a reply to 404 error on checkout, on the site WordPress.org Forums:
Hello, We’re sorry for any inconvenience you may be experiencing. Since this issue involves a…

Posted a reply to disable automatic email upon form submission, on the site WordPress.org Forums:
Hello @aonefun , Thank you for reaching out. I believe our team is already assisting…

Posted a reply to JS code seldom runs, on the site WordPress.org Forums:
Hello @shaunus , Thank you for reaching out and bringing this to our attention. I’ve…

Posted a reply to Random Extension, on the site WordPress.org Forums:
Hello @increo , Thank you for reaching out. I believe our team is already assisting…