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iThemes Support

Profile picture of iThemes Support
  • Member Since: April 2nd, 2014
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  • Posted a reply to "Login window glitch", on the site WordPress Support Forums:
    Hi, I've seen this reported before, but have never been able to recreate it. Just…

    2 months ago

  • Posted a reply to "Scheduled database backups giving random blank pages on sites", on the site WordPress Support Forums:
    Hi, Thanks for reporting this, and all of the information. Can you set WP_DEBUG to…

    2 months ago

  • Posted a reply to "File Changes Detected", on the site WordPress Support Forums:
    Hi, This feature is a personal preference. It's designed to let you know when actual…

    2 months ago

  • Posted a reply to "Cannot log in redirected to hompage", on the site WordPress Support Forums:
    Hi, Are you getting redirected to the home page when trying to access the log…

    2 months ago

  • Posted a reply to "SSL per content gives "Error too many redirects"", on the site WordPress Support Forums:
    Hi, @B13story - I don't have an exact timeline for you. But it is coming…

    2 months ago

  • Posted a reply to "Restoring Backup with iThemes Security", on the site WordPress Support Forums:
    Hey Loren, Thanks for the update. Happy to hear you were able to track this…

    2 months ago

  • Posted a reply to ".htaccess corruption", on the site WordPress Support Forums:
    Hi, @Dwinden - I don't have an exact release date for you. But it is…

    2 months ago

  • Posted a reply to "Post / Page Search returns 404 after enabling Hide Login Area", on the site WordPress Support Forums:
    Hi, I haven't been able to recreate this yet. Where are you searching for the…

    2 months ago

  • Posted a reply to "Restoring Backup with iThemes Security", on the site WordPress Support Forums:
    Hi, I'm sorry to hear you found this out this way. It sounds like something…

    2 months ago

  • Posted a reply to ".htaccess corruption", on the site WordPress Support Forums:
    Hi, Could you email me the corrupted .htaccess? gerroald @ ithemes.com Thanks, Gerroald

    2 months ago

  • Posted a reply to "Two Factor - Captcha fails tp display", on the site WordPress Support Forums:
    Hey Elderdan, Unless your username is actually "Admin" this is completely up to you. This…

    2 months ago

  • Posted a reply to "Restoring Backup with iThemes Security", on the site WordPress Support Forums:
    Hi, Is this an emailed backup or a locally saved backup? Do you by chance…

    2 months ago

  • Posted a reply to "500 internal server error and admin lockout", on the site WordPress Support Forums:
    Hey Happyliu, You can't really stop something from attempting an attack. But you can prevent…

    2 months ago

  • Posted a reply to "Two Factor - Captcha fails tp display", on the site WordPress Support Forums:
    Hey Elderdan09, This is likely a theme conflict, but possibly a plugin conflict. You can…

    2 months ago

  • Posted a reply to "How to Stop", on the site WordPress Support Forums:
    Hi, I didn't see your re-post so I thought I'd reply here. This isn't something…

    2 months ago

  • Posted a reply to "Suspicious IP ranges added to whitelist", on the site WordPress Support Forums:
    Hi, Thanks for sharing this. If another user didn't add this, it sounds like your…

    2 months ago

  • Posted a reply to ".htaccess corruption", on the site WordPress Support Forums:
    Hi, It does seem like something is choking when writing to the file. Could you…

    2 months ago

  • Posted a reply to "Ban Users still unchecked", on the site WordPress Support Forums:
    Hey Xenzirrll, Are you using the most current version? I'm not able to reproduce this…

    3 months ago

  • Posted a reply to "Ban Users still unchecked", on the site WordPress Support Forums:
    Hey Xenzirrll, Are any other settings failing sticking? Could you try switching to a WordPress…

    3 months ago

  • Posted a reply to "Valid users getting locked out constantly", on the site WordPress Support Forums:
    Hi, This means that it likely is a brute force attack. The attackers are using…

    3 months ago

  • Posted a reply to "Valid users getting locked out constantly", on the site WordPress Support Forums:
    Hi, What error messages are they getting? They're usernames could be being used in a…

    3 months ago

  • Posted a reply to "Move site from sub domain to root with iThemes Security installed", on the site WordPress Support Forums:
    Hey Phil, Thanks for the update. Happy to hear you were able to get this…

    3 months ago

  • Posted a reply to "iThemes Security Plugin broke access to site", on the site WordPress Support Forums:
    Hey Jason, Thanks for sharing this. This week we'll be making a release that targets…

    3 months ago

  • Posted a reply to "Move site from sub domain to root with iThemes Security installed", on the site WordPress Support Forums:
    Hi, If you deactivate iThemes Security does it resolve the issue? Thanks, Gerroald

    3 months ago

  • Posted a reply to "Can't remember our custom login URL, locked out", on the site WordPress Support Forums:
    Hi, In the database can you look in the yourprefix_options table and see if you…

    3 months ago

  • Posted a reply to "SSL per content gives "Error too many redirects"", on the site WordPress Support Forums:
    Hi, Are you set up on a reverse proxy? If so the next release will…

    3 months ago

  • Posted a reply to "repeated security lockouts not logged", on the site WordPress Support Forums:
    Hey Karelles, Is the whitelisted IP making it to the database? It'll be in the…

    3 months ago

  • Posted a reply to "Admin page 404", on the site WordPress Support Forums:
    Hi, You can manually wipe the settings by removing the iThemes Security code block from…

    3 months ago

  • Posted a reply to "Login slug", on the site WordPress Support Forums:
    Hi, Are they able to reach the log in page? If not, what happens when…

    4 months ago

  • Posted a reply to "Slug Registration Doesn't Work", on the site WordPress Support Forums:
    Hi, Thanks for reporting this. I'm checking with the developer, but I think this may…

    4 months ago

  • Posted a reply to "File Change Warnings For All Files", on the site WordPress Support Forums:
    Hi, Thanks for the additional information. I've added a link to this thread in the…

    4 months ago

  • Posted a reply to "XSS Vulnerability protection", on the site WordPress Support Forums:
    Hi, Yes. This vulnerability did not affect iThemes Security. It did affect some of our…

    4 months ago

  • Posted a reply to "File Change Warnings For All Files", on the site WordPress Support Forums:
    Hi, Okay, thanks for reporting this. I'll file a report and make sure the developer…

    4 months ago

  • Posted a reply to "Facebook integration from theme, only work when BWS is off", on the site WordPress Support Forums:
    Hi, Thanks for the update. Happy to hear you were able to track this down.…

    4 months ago

  • Posted a reply to "Facebook integration from theme, only work when BWS is off", on the site WordPress Support Forums:
    Hi, Could you try disabling Suspicious Query Strings and/or Long URLs and see if that…

    4 months ago

  • Posted a reply to "Custom Admin URL and wp-login.php => 404 Error", on the site WordPress Support Forums:
    Hi, Are you able to log in if you deactivate the plugin via FTP by…

    4 months ago

  • Posted a reply to "missing thumbnails", on the site WordPress Support Forums:
    Hi, You didn't by chance change the name of the wp-content directory did you? If…

    4 months ago

  • Posted a reply to "File Change Warnings For All Files", on the site WordPress Support Forums:
    Hi, Could you share some examples of files that are being modified? Thanks, Gerroald

    4 months ago

  • Posted a reply to "login not work but i receive database backup in mail...help please.", on the site WordPress Support Forums:
    Hi, If you deactivate iThemes Security via FTP by renaming it's directory to something like…

    4 months ago

  • Posted a reply to "Away Mode does not work", on the site WordPress Support Forums:
    Hi, Have you tried this with all other plugins deactivated? Perhaps on a dev site?…

    4 months ago

  • Posted a reply to "Backups not appearing", on the site WordPress Support Forums:
    Hi, Does it note that the backup was successful? Could you try deactivating all other…

    4 months ago

  • Posted a reply to "back up constantly times out", on the site WordPress Support Forums:
    Hi, BackupBuddy support issues are handled in the BackupBuddy support forum. You do need a…

    4 months ago

  • Posted a reply to "bbPress login widget + brute force", on the site WordPress Support Forums:
    Hey Cybr, Thanks for reporting this. I'll make sure the developer is aware! Thanks, Gerroald

    4 months ago

  • Posted a reply to "can not login again to my admin", on the site WordPress Support Forums:
    Hi, It sounds like you're under a brute force attack, and they're using your username.…

    4 months ago

  • Posted a reply to "Files have been changed: robots.txt", on the site WordPress Support Forums:
    Hey Emily, This is changes to any files in your install. This seems to be…

    4 months ago

  • Posted a reply to "Website broken after Table prefix changed", on the site WordPress Support Forums:
    Hi, It sounds like you ran out of resources while the process was running. Did…

    4 months ago

  • Posted a reply to "Half Backup and Half Don't", on the site WordPress Support Forums:
    Hi, Could you check with your host to make sure they're not getting stuck somewhere?…

    4 months ago

  • Posted a reply to "Banned Users not banned", on the site WordPress Support Forums:
    Hey James, Could you check your .htaccess to make sure the banned IPs are actually…

    4 months ago

  • Posted a reply to "Gravity forms is not working with iTheme security", on the site WordPress Support Forums:
    Hi, Could you run your site through a site scanner like https://sitecheck.sucuri.net/ to make sure…

    4 months ago

  • Posted a reply to "Help with two different security items", on the site WordPress Support Forums:
    Hi, Could you also share a URL to the site in the email? Thanks, Gerroald

    5 months ago

Plugins

  • iThemes Security (formerly Better WP Security)