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iThemes Support

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  • Member Since: April 2nd, 2014
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  • Posted a reply to "Help with two different security items", on the site WordPress Support Forums:
    Hi, Could you also share a URL to the site in the email? Thanks, Gerroald

    5 days ago

  • Posted a reply to "Help with two different security items", on the site WordPress Support Forums:
    Hi, The majority of the changes seem like they could be legitimate. But there are…

    5 days ago

  • Posted a reply to "Site Lockout Notification by iThemes Security", on the site WordPress Support Forums:
    Hi, How long ago did you remove/deactivate the plugin? Thanks, Gerroald

    5 days ago

  • Posted a reply to "just backup exist", on the site WordPress Support Forums:
    Hi, Okay let me know if the issue arises again and we'll take a closer…

    5 days ago

  • Posted a reply to "Bug in Nginx rules", on the site WordPress Support Forums:
    Hey All, This will be addressed in a release that will likely be out the…

    6 days ago

  • Posted a reply to "just backup exist", on the site WordPress Support Forums:
    Hi, Yes, is there was a blank page with the word "error" then this was…

    6 days ago

  • Posted a reply to "ithemes 403 errors entire site", on the site WordPress Support Forums:
    Hi, That likely means there is an offending rule in the .htaccess, or it's corrupt.…

    7 days ago

  • Posted a reply to "ithemes 403 errors entire site", on the site WordPress Support Forums:
    Hi, Do you recall which feature triggered the error? Could you rename your .htaccess to…

    7 days ago

  • Posted a reply to "SSL Problem please help...", on the site WordPress Support Forums:
    Hi, Do you know if you do in fact have an SSL certificate? Could you…

    7 days ago

  • Posted a reply to "just backup exist", on the site WordPress Support Forums:
    Hi, Is there only the word "error"? Or is there another error message? If there…

    7 days ago

  • Posted a reply to "Connecting to BackupBuddy", on the site WordPress Support Forums:
    Hey, You shouldn't be seeing the dashboard notice if you have BackupBuddy schedules rolling. Could…

    7 days ago

  • Posted a reply to "Block RSS feed?", on the site WordPress Support Forums:
    Hi, If you deactivate Security does it start working? If it does, could you try…

    1 week ago

  • Posted a reply to "Connecting to BackupBuddy", on the site WordPress Support Forums:
    Hi, No tricks needed. When you select the Backups page does it redirect you to…

    1 week ago

  • Posted a reply to "403 Problem", on the site WordPress Support Forums:
    Hi, If I understand correctly, you installed Security and configured it, then restored from a…

    1 week ago

  • Posted a reply to "403 Problem", on the site WordPress Support Forums:
    Hi, If I understand correctly: You installed Security and configured it, then restored from a…

    1 week ago

  • Posted a reply to "IThemes Security Ban Users Bug", on the site WordPress Support Forums:
    Hey John, I've tested this again by scheduling a backup with several IPs in the…

    1 week ago

  • Posted a reply to "IThemes Security Ban Users Bug", on the site WordPress Support Forums:
    Hey John, I haven't been able to reproduce this so far. If you deactivate all…

    1 week ago

  • Posted a reply to "No Emails after changing SMTP settings", on the site WordPress Support Forums:
    Hey Easan, Are you able to access your mail server logs form your host? There…

    1 week ago

  • Posted a reply to "Plugin Causes Google Penalty", on the site WordPress Support Forums:
    Hey Brightonseo, If you disable the default blacklist does that help? I'm curious if this…

    1 week ago

  • Posted a reply to "I can't get in after user and password change", on the site WordPress Support Forums:
    Hi, @Frankdrake60 - It sounds like your username is being used in a brute force…

    1 week ago

  • Posted a reply to "DB prefix change broke my site", on the site WordPress Support Forums:
    Hi, It sounds like you may have run out of resources while the process was…

    1 week ago

  • Posted a reply to "subdomain SSL settings cause redirects to main domain", on the site WordPress Support Forums:
    Hey Bdownall, Could you share a little information about your server environment? Are you using…

    1 week ago

  • Posted a reply to "Gateway Timeouts when enabled", on the site WordPress Support Forums:
    Hey Steven, Could you ask your host to increase your PHP memory and max execution…

    1 week ago

  • Posted a reply to "Reversing iThemes Security changing /wp-content/ directory", on the site WordPress Support Forums:
    Hi, You can also restore from a backup that was before the name change. Thanks,…

    1 week ago

  • Posted a reply to "Duplicate database backups", on the site WordPress Support Forums:
    Pglowiak, How are you receiving the backups, via email? Thanks, Gerroald

    1 month ago

  • Posted a reply to "Enable SSL won't load CSS", on the site WordPress Support Forums:
    Hi, You can give the plugin below a shot and see if it helps. I've…

    1 month ago

  • Posted a reply to "How to restore iThemes backup", on the site WordPress Support Forums:
    Hi, Perhaps this might help - http://codex.wordpress.org/Restoring_Your_Database_From_Backup Thanks, Gerroald

    1 month ago

  • Posted a reply to "Salt", on the site WordPress Support Forums:
    Hey Andy, Your site looks like it's up now. Did you resolve this? Thanks, Gerroald

    2 months ago

  • Posted a reply to "Malware Scanning Hangs", on the site WordPress Support Forums:
    Hi, Could you try deactivating all other plugins and let me know if this still…

    2 months ago

  • Posted a reply to ""An error occurred in the upload" (Image uploads)", on the site WordPress Support Forums:
    Hi, Could you try disabling the Suspicious Query Strings and Long URLs features and see…

    2 months ago

  • Posted a reply to "iThemes Security Issue with Woocommerce and Sermepa payment Gateway", on the site WordPress Support Forums:
    Hi, In addition to Dwinden's suggetion you can also comment the lines out one by…

    2 months ago

  • Posted a reply to "File Change warning email notifications", on the site WordPress Support Forums:
    Hi, This really greatly depends on what type of files are being changed. It's very…

    2 months ago

  • Posted a reply to "apple-touch-icon 404s", on the site WordPress Support Forums:
    Hi, Have you tried adding them to the "404 File/Folder White List" in the 404…

    2 months ago

  • Posted a reply to "Hide link admin bar dashboard", on the site WordPress Support Forums:
    Hi, In your Global Settings on the Settings page you enable the "Hide Security Menu…

    2 months ago

  • Posted a reply to "viewing the itsec_logs file", on the site WordPress Support Forums:
    Hi Albert, You can export the logs from the database in different formats using a…

    2 months ago

  • Posted a reply to "how to reset plugin to free up access to site", on the site WordPress Support Forums:
    Hi Strategia, I'm reading through your post here. What's actually happening when you try to…

    2 months ago

  • Posted a reply to "hide backend - 404 error", on the site WordPress Support Forums:
    Hi, Could you share the contents of your .htaccess? Thanks, Gerroald

    2 months ago

  • Posted a reply to "Continues to crash on memory allocation", on the site WordPress Support Forums:
    Hi Randy, This is related to a resource issue, much like Galbaras mentioned. There are…

    2 months ago

  • Posted a reply to "Request install of BB PRess Forum when accessing settings", on the site WordPress Support Forums:
    Hey Jerry, You might also want to contact bbPress's support and see if they have…

    5 months ago

  • Posted a reply to "Request install of BB PRess Forum when accessing settings", on the site WordPress Support Forums:
    Hey Jerry, bbPress is not an iThemes product nor do we have an affiliation with…

    5 months ago

  • Posted a reply to "File Change detection no send email", on the site WordPress Support Forums:
    Hi, I'd suggest contacting your web host and ask them to check your spam and…

    5 months ago

  • Posted a reply to "Newbie: Simply Activating the Plugin Locks Me Out", on the site WordPress Support Forums:
    Hi, It sounds like you're under a brute force attack. You can get back in…

    5 months ago

  • Posted a reply to "Away mode locked me out", on the site WordPress Support Forums:
    Hey All, Another option if you find yourself in this situation is as follows. Navigate…

    5 months ago

  • Posted a reply to "Request install of BB PRess Forum when accessing settings", on the site WordPress Support Forums:
    Hey Jerry, Could you try checking for a plugin conflict? Deactivate all other plugins and…

    5 months ago

  • Posted a reply to "Are the uploads, wp-includes and wp-content folders hardened?", on the site WordPress Support Forums:
    Hi, There is a setting to prevent PHP scripts from running in the uploads folder.…

    5 months ago

  • Posted a reply to "404 File/Folder White List Does NOT Work", on the site WordPress Support Forums:
    Hi, Try listing the full path and see if that helps. /wp-content/uploads/gravity_forms/captcha-random-number.png Thanks! Gerroald

    5 months ago

  • Posted a reply to "Hundreds of extra Backups", on the site WordPress Support Forums:
    Hi, Does the zip backups appear to be empty? If you disable Compress Backup Files…

    5 months ago

  • Posted a reply to "iThemes Security causing Redirect loop error", on the site WordPress Support Forums:
    Hi, If the SSL feature has been enabled and you don't have a SSL certificate…

    5 months ago

  • Posted a reply to "Cannot locate log-in to access dashboard.", on the site WordPress Support Forums:
    Hi, Your login page is now here - http://fallenswallow.co.uk/wplogin. It's using the default Hide Backend…

    5 months ago

  • Posted a reply to "Can't Find Admin Backend (after move from subdomain to subdirectory)", on the site WordPress Support Forums:
    Hi, Look for the code below in your .htaccess. Where below you see "wplogin" will…

    5 months ago

  • iThemes Security (formerly Better WP Security)