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iThemes Support

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  • Member Since: April 2nd, 2014
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  • Posted a reply to "Duplicate database backups", on the site WordPress Support Forums:
    Pglowiak, How are you receiving the backups, via email? Thanks, Gerroald

    1 week ago

  • Posted a reply to "Enable SSL won't load CSS", on the site WordPress Support Forums:
    Hi, You can give the plugin below a shot and see if it helps. I've…

    1 week ago

  • Posted a reply to "How to restore iThemes backup", on the site WordPress Support Forums:
    Hi, Perhaps this might help - http://codex.wordpress.org/Restoring_Your_Database_From_Backup Thanks, Gerroald

    1 week ago

  • Posted a reply to "Salt", on the site WordPress Support Forums:
    Hey Andy, Your site looks like it's up now. Did you resolve this? Thanks, Gerroald

    3 weeks ago

  • Posted a reply to "Malware Scanning Hangs", on the site WordPress Support Forums:
    Hi, Could you try deactivating all other plugins and let me know if this still…

    3 weeks ago

  • Posted a reply to ""An error occurred in the upload" (Image uploads)", on the site WordPress Support Forums:
    Hi, Could you try disabling the Suspicious Query Strings and Long URLs features and see…

    3 weeks ago

  • Posted a reply to "iThemes Security Issue with Woocommerce and Sermepa payment Gateway", on the site WordPress Support Forums:
    Hi, In addition to Dwinden's suggetion you can also comment the lines out one by…

    3 weeks ago

  • Posted a reply to "File Change warning email notifications", on the site WordPress Support Forums:
    Hi, This really greatly depends on what type of files are being changed. It's very…

    3 weeks ago

  • Posted a reply to "apple-touch-icon 404s", on the site WordPress Support Forums:
    Hi, Have you tried adding them to the "404 File/Folder White List" in the 404…

    3 weeks ago

  • Posted a reply to "Hide link admin bar dashboard", on the site WordPress Support Forums:
    Hi, In your Global Settings on the Settings page you enable the "Hide Security Menu…

    3 weeks ago

  • Posted a reply to "viewing the itsec_logs file", on the site WordPress Support Forums:
    Hi Albert, You can export the logs from the database in different formats using a…

    3 weeks ago

  • Posted a reply to "how to reset plugin to free up access to site", on the site WordPress Support Forums:
    Hi Strategia, I'm reading through your post here. What's actually happening when you try to…

    3 weeks ago

  • Posted a reply to "hide backend - 404 error", on the site WordPress Support Forums:
    Hi, Could you share the contents of your .htaccess? Thanks, Gerroald

    3 weeks ago

  • Posted a reply to "Continues to crash on memory allocation", on the site WordPress Support Forums:
    Hi Randy, This is related to a resource issue, much like Galbaras mentioned. There are…

    3 weeks ago

  • Posted a reply to "Request install of BB PRess Forum when accessing settings", on the site WordPress Support Forums:
    Hey Jerry, You might also want to contact bbPress's support and see if they have…

    4 months ago

  • Posted a reply to "Request install of BB PRess Forum when accessing settings", on the site WordPress Support Forums:
    Hey Jerry, bbPress is not an iThemes product nor do we have an affiliation with…

    4 months ago

  • Posted a reply to "File Change detection no send email", on the site WordPress Support Forums:
    Hi, I'd suggest contacting your web host and ask them to check your spam and…

    4 months ago

  • Posted a reply to "Newbie: Simply Activating the Plugin Locks Me Out", on the site WordPress Support Forums:
    Hi, It sounds like you're under a brute force attack. You can get back in…

    4 months ago

  • Posted a reply to "Away mode locked me out", on the site WordPress Support Forums:
    Hey All, Another option if you find yourself in this situation is as follows. Navigate…

    4 months ago

  • Posted a reply to "Request install of BB PRess Forum when accessing settings", on the site WordPress Support Forums:
    Hey Jerry, Could you try checking for a plugin conflict? Deactivate all other plugins and…

    4 months ago

  • Posted a reply to "Are the uploads, wp-includes and wp-content folders hardened?", on the site WordPress Support Forums:
    Hi, There is a setting to prevent PHP scripts from running in the uploads folder.…

    4 months ago

  • Posted a reply to "404 File/Folder White List Does NOT Work", on the site WordPress Support Forums:
    Hi, Try listing the full path and see if that helps. /wp-content/uploads/gravity_forms/captcha-random-number.png Thanks! Gerroald

    4 months ago

  • Posted a reply to "Hundreds of extra Backups", on the site WordPress Support Forums:
    Hi, Does the zip backups appear to be empty? If you disable Compress Backup Files…

    4 months ago

  • Posted a reply to "iThemes Security causing Redirect loop error", on the site WordPress Support Forums:
    Hi, If the SSL feature has been enabled and you don't have a SSL certificate…

    4 months ago

  • Posted a reply to "Cannot locate log-in to access dashboard.", on the site WordPress Support Forums:
    Hi, Your login page is now here - http://fallenswallow.co.uk/wplogin. It's using the default Hide Backend…

    4 months ago

  • Posted a reply to "Can't Find Admin Backend (after move from subdomain to subdirectory)", on the site WordPress Support Forums:
    Hi, Look for the code below in your .htaccess. Where below you see "wplogin" will…

    4 months ago

  • Posted a reply to "Plugin Causing Loading Issues", on the site WordPress Support Forums:
    Hey Chris, You might want to ask your host to increase your PHP memory and…

    4 months ago

  • Posted a reply to "Away Mode", on the site WordPress Support Forums:
    Hey Kate, This isn't currently possible, but it is a great idea! I'll make sure…

    4 months ago

  • Posted a reply to "Banned Users not sticking", on the site WordPress Support Forums:
    Hi, Could you try saving it with all other plugins deactivated? If you look in…

    4 months ago

  • Posted a reply to "Unable to Login after changing wp-admin", on the site WordPress Support Forums:
    Hi, It sounds like Away Mode is activated. Navigate to wp-content > uploads > ithemes-security…

    4 months ago

  • Posted a reply to "Repeat e-mails", on the site WordPress Support Forums:
    Hey Michelle, Unfortunately this is a known issue for some users. The developer is aware…

    4 months ago

  • Posted a reply to "Can't access the login page - used the slug", on the site WordPress Support Forums:
    Hi, Is there a message/error on the blank page? If there isn't could you set…

    4 months ago

  • Posted a reply to "Ithemes Security conflicts with Nextgen Gallery", on the site WordPress Support Forums:
    Hi, Could you try disabling Long URLs and Suspicious Query Strings and see if that…

    4 months ago

  • Posted a reply to "Host or User Lockout does not work", on the site WordPress Support Forums:
    Hi, Is the IP added to the .htaccess? If it is then the plugin has…

    4 months ago

  • Posted a reply to "WooCommerce Integration", on the site WordPress Support Forums:
    Hey Luke, It sounds like you may be running out of resources. You could ask…

    4 months ago

  • Posted a reply to "Hide: Notification", on the site WordPress Support Forums:
    Hey A.J., When you click the dismiss button it doesn't remove the message? Could you…

    4 months ago

  • Posted a reply to "Can't hide backend?", on the site WordPress Support Forums:
    Hi, Have you tried disabling the maintenance mode plugin to see if that helps? Thanks,…

    4 months ago

  • Posted a reply to "can't upload pic", on the site WordPress Support Forums:
    Hi, Could you try disabling Long URLs and Suspicious query strings and see if that…

    4 months ago

  • Posted a reply to "Backups every three minutes?", on the site WordPress Support Forums:
    Hi, Could you try only backing up to the database and see if it still…

    4 months ago

  • Posted a reply to "Away Mode locked on", on the site WordPress Support Forums:
    Hey DM, The first thing I'd suggest is contacting your host. They'll likely have an…

    4 months ago

  • Posted a reply to "access to dashboard denied after deleting plugin", on the site WordPress Support Forums:
    Hi, This likely is going to be a database issue. I'd suggest contacting your host…

    4 months ago

  • Posted a reply to "WooCommerce Integration", on the site WordPress Support Forums:
    Hi, Start with disabling the Long URLs and Suspicious Query Strings and see if that…

    4 months ago

  • Posted a reply to "edit htaccess", on the site WordPress Support Forums:
    Hi, Yes it's safe to edit the permissions manually. You'll need to manually reset them…

    4 months ago

  • Posted a reply to "Away Mode locked on", on the site WordPress Support Forums:
    Hi, This is not behavior of Away Mode being activated. To make sure this is…

    4 months ago

  • Posted a reply to "Host or User Lockout does not work", on the site WordPress Support Forums:
    Hi, I'm not sure it's an issue with the timezone. It's the same IP over…

    4 months ago

  • Posted a reply to "IThemes Security sending me 137 notifications", on the site WordPress Support Forums:
    Hi, Are you using the most current version of v4.4.23? If you're not could you…

    4 months ago

  • Posted a reply to "Enable Scheduled Database Backups Crashes Site", on the site WordPress Support Forums:
    Hi, How large is your database? If it's really large you may need a different…

    4 months ago

  • Posted a reply to "Plugin Conflict?", on the site WordPress Support Forums:
    Hi, I don't have any experience with it. Is something not functioning correctly? If you…

    4 months ago

  • Posted a reply to "404 Error", on the site WordPress Support Forums:
    Hi, Could you verify that the file is not there and this is a legitimate…

    4 months ago

  • Posted a reply to "Database backup problems", on the site WordPress Support Forums:
    Hey All, Could you try checking for a plugin conflict? Deactivate all other plugins and…

    4 months ago

  • iThemes Security (formerly Better WP Security)