WordPress.org

Profiles

iThemes Support

Profile picture of iThemes Support
  • Member Since: April 2nd, 2014
  • Find me on:

  • Posted a reply to "Login slug", on the site WordPress Support Forums:
    Hi, Are they able to reach the log in page? If not, what happens when…

    1 month ago

  • Posted a reply to "Slug Registration Doesn't Work", on the site WordPress Support Forums:
    Hi, Thanks for reporting this. I'm checking with the developer, but I think this may…

    1 month ago

  • Posted a reply to "File Change Warnings For All Files", on the site WordPress Support Forums:
    Hi, Thanks for the additional information. I've added a link to this thread in the…

    1 month ago

  • Posted a reply to "XSS Vulnerability protection", on the site WordPress Support Forums:
    Hi, Yes. This vulnerability did not affect iThemes Security. It did affect some of our…

    1 month ago

  • Posted a reply to "File Change Warnings For All Files", on the site WordPress Support Forums:
    Hi, Okay, thanks for reporting this. I'll file a report and make sure the developer…

    1 month ago

  • Posted a reply to "Facebook integration from theme, only work when BWS is off", on the site WordPress Support Forums:
    Hi, Thanks for the update. Happy to hear you were able to track this down.…

    1 month ago

  • Posted a reply to "Facebook integration from theme, only work when BWS is off", on the site WordPress Support Forums:
    Hi, Could you try disabling Suspicious Query Strings and/or Long URLs and see if that…

    1 month ago

  • Posted a reply to "Custom Admin URL and wp-login.php => 404 Error", on the site WordPress Support Forums:
    Hi, Are you able to log in if you deactivate the plugin via FTP by…

    1 month ago

  • Posted a reply to "missing thumbnails", on the site WordPress Support Forums:
    Hi, You didn't by chance change the name of the wp-content directory did you? If…

    1 month ago

  • Posted a reply to "File Change Warnings For All Files", on the site WordPress Support Forums:
    Hi, Could you share some examples of files that are being modified? Thanks, Gerroald

    1 month ago

  • Posted a reply to "login not work but i receive database backup in mail...help please.", on the site WordPress Support Forums:
    Hi, If you deactivate iThemes Security via FTP by renaming it's directory to something like…

    1 month ago

  • Posted a reply to "Away Mode does not work", on the site WordPress Support Forums:
    Hi, Have you tried this with all other plugins deactivated? Perhaps on a dev site?…

    1 month ago

  • Posted a reply to "Backups not appearing", on the site WordPress Support Forums:
    Hi, Does it note that the backup was successful? Could you try deactivating all other…

    1 month ago

  • Posted a reply to "back up constantly times out", on the site WordPress Support Forums:
    Hi, BackupBuddy support issues are handled in the BackupBuddy support forum. You do need a…

    1 month ago

  • Posted a reply to "bbPress login widget + brute force", on the site WordPress Support Forums:
    Hey Cybr, Thanks for reporting this. I'll make sure the developer is aware! Thanks, Gerroald

    1 month ago

  • Posted a reply to "can not login again to my admin", on the site WordPress Support Forums:
    Hi, It sounds like you're under a brute force attack, and they're using your username.…

    1 month ago

  • Posted a reply to "Files have been changed: robots.txt", on the site WordPress Support Forums:
    Hey Emily, This is changes to any files in your install. This seems to be…

    1 month ago

  • Posted a reply to "Website broken after Table prefix changed", on the site WordPress Support Forums:
    Hi, It sounds like you ran out of resources while the process was running. Did…

    1 month ago

  • Posted a reply to "Half Backup and Half Don't", on the site WordPress Support Forums:
    Hi, Could you check with your host to make sure they're not getting stuck somewhere?…

    1 month ago

  • Posted a reply to "Banned Users not banned", on the site WordPress Support Forums:
    Hey James, Could you check your .htaccess to make sure the banned IPs are actually…

    1 month ago

  • Posted a reply to "Gravity forms is not working with iTheme security", on the site WordPress Support Forums:
    Hi, Could you run your site through a site scanner like https://sitecheck.sucuri.net/ to make sure…

    1 month ago

  • Posted a reply to "Help with two different security items", on the site WordPress Support Forums:
    Hi, Could you also share a URL to the site in the email? Thanks, Gerroald

    1 month ago

  • Posted a reply to "Help with two different security items", on the site WordPress Support Forums:
    Hi, The majority of the changes seem like they could be legitimate. But there are…

    1 month ago

  • Posted a reply to "Site Lockout Notification by iThemes Security", on the site WordPress Support Forums:
    Hi, How long ago did you remove/deactivate the plugin? Thanks, Gerroald

    1 month ago

  • Posted a reply to "just backup exist", on the site WordPress Support Forums:
    Hi, Okay let me know if the issue arises again and we'll take a closer…

    1 month ago

  • Posted a reply to "Bug in Nginx rules", on the site WordPress Support Forums:
    Hey All, This will be addressed in a release that will likely be out the…

    1 month ago

  • Posted a reply to "just backup exist", on the site WordPress Support Forums:
    Hi, Yes, is there was a blank page with the word "error" then this was…

    1 month ago

  • Posted a reply to "ithemes 403 errors entire site", on the site WordPress Support Forums:
    Hi, That likely means there is an offending rule in the .htaccess, or it's corrupt.…

    2 months ago

  • Posted a reply to "ithemes 403 errors entire site", on the site WordPress Support Forums:
    Hi, Do you recall which feature triggered the error? Could you rename your .htaccess to…

    2 months ago

  • Posted a reply to "SSL Problem please help...", on the site WordPress Support Forums:
    Hi, Do you know if you do in fact have an SSL certificate? Could you…

    2 months ago

  • Posted a reply to "just backup exist", on the site WordPress Support Forums:
    Hi, Is there only the word "error"? Or is there another error message? If there…

    2 months ago

  • Posted a reply to "Connecting to BackupBuddy", on the site WordPress Support Forums:
    Hey, You shouldn't be seeing the dashboard notice if you have BackupBuddy schedules rolling. Could…

    2 months ago

  • Posted a reply to "Block RSS feed?", on the site WordPress Support Forums:
    Hi, If you deactivate Security does it start working? If it does, could you try…

    2 months ago

  • Posted a reply to "Connecting to BackupBuddy", on the site WordPress Support Forums:
    Hi, No tricks needed. When you select the Backups page does it redirect you to…

    2 months ago

  • Posted a reply to "403 Problem", on the site WordPress Support Forums:
    Hi, If I understand correctly, you installed Security and configured it, then restored from a…

    2 months ago

  • Posted a reply to "403 Problem", on the site WordPress Support Forums:
    Hi, If I understand correctly: You installed Security and configured it, then restored from a…

    2 months ago

  • Posted a reply to "IThemes Security Ban Users Bug", on the site WordPress Support Forums:
    Hey John, I've tested this again by scheduling a backup with several IPs in the…

    2 months ago

  • Posted a reply to "IThemes Security Ban Users Bug", on the site WordPress Support Forums:
    Hey John, I haven't been able to reproduce this so far. If you deactivate all…

    2 months ago

  • Posted a reply to "No Emails after changing SMTP settings", on the site WordPress Support Forums:
    Hey Easan, Are you able to access your mail server logs form your host? There…

    2 months ago

  • Posted a reply to "Plugin Causes Google Penalty", on the site WordPress Support Forums:
    Hey Brightonseo, If you disable the default blacklist does that help? I'm curious if this…

    2 months ago

  • Posted a reply to "I can't get in after user and password change", on the site WordPress Support Forums:
    Hi, @Frankdrake60 - It sounds like your username is being used in a brute force…

    2 months ago

  • Posted a reply to "DB prefix change broke my site", on the site WordPress Support Forums:
    Hi, It sounds like you may have run out of resources while the process was…

    2 months ago

  • Posted a reply to "subdomain SSL settings cause redirects to main domain", on the site WordPress Support Forums:
    Hey Bdownall, Could you share a little information about your server environment? Are you using…

    2 months ago

  • Posted a reply to "Gateway Timeouts when enabled", on the site WordPress Support Forums:
    Hey Steven, Could you ask your host to increase your PHP memory and max execution…

    2 months ago

  • Posted a reply to "Reversing iThemes Security changing /wp-content/ directory", on the site WordPress Support Forums:
    Hi, You can also restore from a backup that was before the name change. Thanks,…

    2 months ago

  • Posted a reply to "Duplicate database backups", on the site WordPress Support Forums:
    Pglowiak, How are you receiving the backups, via email? Thanks, Gerroald

    2 months ago

  • Posted a reply to "Enable SSL won't load CSS", on the site WordPress Support Forums:
    Hi, You can give the plugin below a shot and see if it helps. I've…

    2 months ago

  • Posted a reply to "How to restore iThemes backup", on the site WordPress Support Forums:
    Hi, Perhaps this might help - http://codex.wordpress.org/Restoring_Your_Database_From_Backup Thanks, Gerroald

    2 months ago

  • Posted a reply to "Salt", on the site WordPress Support Forums:
    Hey Andy, Your site looks like it's up now. Did you resolve this? Thanks, Gerroald

    3 months ago

  • Posted a reply to "Malware Scanning Hangs", on the site WordPress Support Forums:
    Hi, Could you try deactivating all other plugins and let me know if this still…

    3 months ago

  • iThemes Security (formerly Better WP Security)