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iThemes Support

Profile picture of iThemes Support
  • Member Since: April 2nd, 2014
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  • Posted a reply to "Request install of BB PRess Forum when accessing settings", on the site WordPress Support Forums:
    Hey Jerry, You might also want to contact bbPress's support and see if they have…

    3 months ago

  • Posted a reply to "Request install of BB PRess Forum when accessing settings", on the site WordPress Support Forums:
    Hey Jerry, bbPress is not an iThemes product nor do we have an affiliation with…

    3 months ago

  • Posted a reply to "File Change detection no send email", on the site WordPress Support Forums:
    Hi, I'd suggest contacting your web host and ask them to check your spam and…

    3 months ago

  • Posted a reply to "Newbie: Simply Activating the Plugin Locks Me Out", on the site WordPress Support Forums:
    Hi, It sounds like you're under a brute force attack. You can get back in…

    3 months ago

  • Posted a reply to "Away mode locked me out", on the site WordPress Support Forums:
    Hey All, Another option if you find yourself in this situation is as follows. Navigate…

    3 months ago

  • Posted a reply to "Request install of BB PRess Forum when accessing settings", on the site WordPress Support Forums:
    Hey Jerry, Could you try checking for a plugin conflict? Deactivate all other plugins and…

    3 months ago

  • Posted a reply to "Are the uploads, wp-includes and wp-content folders hardened?", on the site WordPress Support Forums:
    Hi, There is a setting to prevent PHP scripts from running in the uploads folder.…

    3 months ago

  • Posted a reply to "404 File/Folder White List Does NOT Work", on the site WordPress Support Forums:
    Hi, Try listing the full path and see if that helps. /wp-content/uploads/gravity_forms/captcha-random-number.png Thanks! Gerroald

    3 months ago

  • Posted a reply to "Hundreds of extra Backups", on the site WordPress Support Forums:
    Hi, Does the zip backups appear to be empty? If you disable Compress Backup Files…

    3 months ago

  • Posted a reply to "iThemes Security causing Redirect loop error", on the site WordPress Support Forums:
    Hi, If the SSL feature has been enabled and you don't have a SSL certificate…

    3 months ago

  • Posted a reply to "Cannot locate log-in to access dashboard.", on the site WordPress Support Forums:
    Hi, Your login page is now here - http://fallenswallow.co.uk/wplogin. It's using the default Hide Backend…

    3 months ago

  • Posted a reply to "Can't Find Admin Backend (after move from subdomain to subdirectory)", on the site WordPress Support Forums:
    Hi, Look for the code below in your .htaccess. Where below you see "wplogin" will…

    3 months ago

  • Posted a reply to "Plugin Causing Loading Issues", on the site WordPress Support Forums:
    Hey Chris, You might want to ask your host to increase your PHP memory and…

    3 months ago

  • Posted a reply to "Away Mode", on the site WordPress Support Forums:
    Hey Kate, This isn't currently possible, but it is a great idea! I'll make sure…

    3 months ago

  • Posted a reply to "Banned Users not sticking", on the site WordPress Support Forums:
    Hi, Could you try saving it with all other plugins deactivated? If you look in…

    3 months ago

  • Posted a reply to "Unable to Login after changing wp-admin", on the site WordPress Support Forums:
    Hi, It sounds like Away Mode is activated. Navigate to wp-content > uploads > ithemes-security…

    3 months ago

  • Posted a reply to "Repeat e-mails", on the site WordPress Support Forums:
    Hey Michelle, Unfortunately this is a known issue for some users. The developer is aware…

    3 months ago

  • Posted a reply to "Can't access the login page - used the slug", on the site WordPress Support Forums:
    Hi, Is there a message/error on the blank page? If there isn't could you set…

    3 months ago

  • Posted a reply to "Ithemes Security conflicts with Nextgen Gallery", on the site WordPress Support Forums:
    Hi, Could you try disabling Long URLs and Suspicious Query Strings and see if that…

    3 months ago

  • Posted a reply to "Host or User Lockout does not work", on the site WordPress Support Forums:
    Hi, Is the IP added to the .htaccess? If it is then the plugin has…

    3 months ago

  • Posted a reply to "WooCommerce Integration", on the site WordPress Support Forums:
    Hey Luke, It sounds like you may be running out of resources. You could ask…

    3 months ago

  • Posted a reply to "Hide: Notification", on the site WordPress Support Forums:
    Hey A.J., When you click the dismiss button it doesn't remove the message? Could you…

    3 months ago

  • Posted a reply to "Can't hide backend?", on the site WordPress Support Forums:
    Hi, Have you tried disabling the maintenance mode plugin to see if that helps? Thanks,…

    3 months ago

  • Posted a reply to "can't upload pic", on the site WordPress Support Forums:
    Hi, Could you try disabling Long URLs and Suspicious query strings and see if that…

    3 months ago

  • Posted a reply to "Backups every three minutes?", on the site WordPress Support Forums:
    Hi, Could you try only backing up to the database and see if it still…

    3 months ago

  • Posted a reply to "Away Mode locked on", on the site WordPress Support Forums:
    Hey DM, The first thing I'd suggest is contacting your host. They'll likely have an…

    3 months ago

  • Posted a reply to "access to dashboard denied after deleting plugin", on the site WordPress Support Forums:
    Hi, This likely is going to be a database issue. I'd suggest contacting your host…

    3 months ago

  • Posted a reply to "WooCommerce Integration", on the site WordPress Support Forums:
    Hi, Start with disabling the Long URLs and Suspicious Query Strings and see if that…

    3 months ago

  • Posted a reply to "edit htaccess", on the site WordPress Support Forums:
    Hi, Yes it's safe to edit the permissions manually. You'll need to manually reset them…

    3 months ago

  • Posted a reply to "Away Mode locked on", on the site WordPress Support Forums:
    Hi, This is not behavior of Away Mode being activated. To make sure this is…

    3 months ago

  • Posted a reply to "Host or User Lockout does not work", on the site WordPress Support Forums:
    Hi, I'm not sure it's an issue with the timezone. It's the same IP over…

    4 months ago

  • Posted a reply to "IThemes Security sending me 137 notifications", on the site WordPress Support Forums:
    Hi, Are you using the most current version of v4.4.23? If you're not could you…

    4 months ago

  • Posted a reply to "Enable Scheduled Database Backups Crashes Site", on the site WordPress Support Forums:
    Hi, How large is your database? If it's really large you may need a different…

    4 months ago

  • Posted a reply to "Plugin Conflict?", on the site WordPress Support Forums:
    Hi, I don't have any experience with it. Is something not functioning correctly? If you…

    4 months ago

  • Posted a reply to "404 Error", on the site WordPress Support Forums:
    Hi, Could you verify that the file is not there and this is a legitimate…

    4 months ago

  • Posted a reply to "Database backup problems", on the site WordPress Support Forums:
    Hey All, Could you try checking for a plugin conflict? Deactivate all other plugins and…

    4 months ago

  • Posted a reply to "errors generated by -- class-itsec-file-change.php", on the site WordPress Support Forums:
    Hey Tcloud, Thanks for the extra information. I'll be sure to pass this to the…

    4 months ago

  • Posted a reply to "Baned Users / Banned Hosts", on the site WordPress Support Forums:
    Hey Penny, Nothing special here. It just means you're under a larger attack. There's really…

    4 months ago

  • Posted a reply to "just added and now can't edit sidebar", on the site WordPress Support Forums:
    Hey, Could you try disabling Security to narrow the reason for the issue? Thanks, Gerroald

    4 months ago

  • Posted a reply to "cant login, 302 redirect", on the site WordPress Support Forums:
    Hi, This means Away Mode is active. If you navigate to wp-content > uploads >…

    4 months ago

  • Posted a reply to "how export log", on the site WordPress Support Forums:
    Hey Tom, I know how useful this could be. This isn't currently supported but it…

    4 months ago

  • Posted a reply to "Can't hide backend?", on the site WordPress Support Forums:
    Hi, What theme do you have installed? Could you try testing with a WordPress default…

    4 months ago

  • Posted a reply to "Double Daily Security Digest", on the site WordPress Support Forums:
    Hi, Unfortunately this is currently a known issue for some users. The developer is aware…

    4 months ago

  • Posted a reply to "How Can I Restore Backup Data?", on the site WordPress Support Forums:
    Hi, Perhaps this might help - http://codex.wordpress.org/Restoring_Your_Database_From_Backup Thanks, Gerroald

    4 months ago

  • Posted a reply to "Delete logs", on the site WordPress Support Forums:
    Hi, Depending on have you have them saved you can delete them by removing them…

    4 months ago

  • Posted a reply to "Baned Users / Banned Hosts", on the site WordPress Support Forums:
    Hey Jason, Could you check your .htaccess and make sure the IPs are actually making…

    4 months ago

  • Posted a reply to "Opengraph conflict", on the site WordPress Support Forums:
    Hi, Could you try disabling the Long URLs and/or Filter Suspicious Queries and see if…

    4 months ago

  • Posted a reply to "Plugin Removing Permalinks in htaccess", on the site WordPress Support Forums:
    Hey Brian, You might want to ask your host if the can increase your PHP…

    4 months ago

  • Posted a reply to "Away Mode and TimeZone are different", on the site WordPress Support Forums:
    Hi, Thanks for the update! I'm happy to hear you were able to track this…

    4 months ago

  • Posted a reply to "IThemes Waterless my pages", on the site WordPress Support Forums:
    Hey Brice, Is it a blank screen? You could be running out of resources. You…

    4 months ago

  • iThemes Security (formerly Better WP Security)