Profiles

Founded and manage Techetarian, providing website development, SEO, and digital marketing services to clients. Responsible for acquiring new clients, understanding their business requirements, developing and maintaining websites, and managing projects from planning through delivery. Handle SEO activities including keyword research, on-page and technical optimisation, and content strategy, while also managing Google Ads and Facebook/Meta Ads campaigns for client acquisition and growth. Additionally, wrote and published multiple technology

Provided L2/L3 technical support for Everbridge’s mission-critical SaaS and Public Warning platform, supporting solutions protecting 800M+ people across 20+ countries. Diagnosed and resolved complex application, API, GIS, geo-fencing, and multi-channel alerting issues while managing critical P1/P2 incidents and coordinating with Engineering and Operations teams. Monitored platform performance, managed client escalations through Zendesk, maintained technical documentation and knowledge resources, and identified product improvements to enhance reliability and customer experience. Also supported proactive incident prevention and cross-functional troubleshooting to ensure high availability and SLA compliance.

Provided technical support for Acquia DAM (formerly Widen DAM), managing enterprise customers and resolving complex issues involving metadata, APIs, CDN, DNS, SSL, infrastructure, and digital asset workflows. Supported customers throughout the Widen-to-Acquia DAM migration, managing cases and bug lifecycles through Salesforce Service Cloud and Jira while maintaining strong SLA and CSAT performance. Used Cloudflare, Akamai, Sumo Logic, New Relic, and DOMO for infrastructure management, monitoring, analytics, troubleshooting, and incident resolution. Advised clients on DAM workflows, metadata governance, taxonomy, and security best practices.

Provided technical support for Ninja Forms, resolving complex WordPress issues involving plugin conflicts, theme customisations, AJAX, performance, and third-party integrations. Performed root-cause analysis and collaborated with developers to document and escalate bugs through GitHub. Leveraged strong expertise in WordPress core, PHP, HTML, CSS, WooCommerce, Gutenberg and other major WordPress plugins and builders to deliver timely solutions

Provided Tier 2 technical support for LearnDash, a leading WordPress Learning Management System (LMS), supporting businesses, universities, and enterprise customers with complex WordPress and LearnDash-related issues. Diagnosed and resolved problems involving WordPress configurations, themes, plugins, hosting environments, LearnDash functionality, integrations, and site performance while delivering prompt, solution-focused support