Profiles

Posted a reply to Plugin not working after updating to WordPress 5.8, on the site WordPress.org Forums:
Hi again... we've released version 4.0.12 of our plugin, fixing the issue with scrolling in…

Posted a reply to Plugin not working after updating to WordPress 5.8, on the site WordPress.org Forums:
Quick update - we released a new version that fixes a few things, however scrolling…

Posted a reply to Plugin not working after updating to WordPress 5.8, on the site WordPress.org Forums:
Hi again... sorry, this is not yet resolved. But we are working on it. I'll…

Posted a reply to Plugin not working after updating to WordPress 5.8, on the site WordPress.org Forums:
Hi there... yes this is most likely a problem with the plugin not being completely…

Posted a reply to Updated to WordPress 5.5. and plugin appears broken, on the site WordPress.org Forums:
Hi evedawes - it looks like you're using our Embed images (images freely available for…

Posted a reply to Updated to WordPress 5.5. and plugin appears broken, on the site WordPress.org Forums:
Hi again, we've released an updated version of the plugin (4.0.6) that contains this fix.…

Posted a reply to Updated to WordPress 5.5. and plugin appears broken, on the site WordPress.org Forums:
Thanks for notifying us, we'll check this out. -Matt

Posted a reply to Dont have the option to add multiple getty images slider, on the site WordPress.org Forums:
Thanks for the feedback! We're not actively making updates to the plugin at this time,…

Posted a reply to All images replaced with “Incorrect of invalid URL”, on the site WordPress.org Forums:
Hi all, We recently made a change to Embed that resulted in the "Invalid URL"…

Posted a reply to install problem, on the site WordPress.org Forums:
Hi @karlmann, Glad to hear you're up and running! Unfortunately, the featured image option is…

Posted a reply to install problem, on the site WordPress.org Forums:
Hi @karlmann, If you have the plugin installed and are editing a post, you can…

Posted a reply to didn’t work at all – and stopped media from working, too, on the site WordPress.org Forums:
Hi @greenbergman, Thanks for the quick response. That does make sense but I'm still unable…

Posted a reply to didn’t work at all – and stopped media from working, too, on the site WordPress.org Forums:
Hi @greenbergman, Sorry to hear you experienced issues related to the plugin. I'm unable to…

Posted a reply to Version 4.0 – Now with support for Gutenberg, on the site WordPress.org Forums:
Ahhh, I understand the situation better. The plugin offers two paths, one for logged in…

Posted a reply to Version 4.0 – Now with support for Gutenberg, on the site WordPress.org Forums:
Hi @robib. If you are signed into the Getty Images WordPress plugin and have credits…

Posted a reply to Version 4.0 – Now with support for Gutenberg, on the site WordPress.org Forums:
Sorry for missing this one, @robib. We'll take a look and get back to you.

Posted a reply to “This image is no longer available for use.”, on the site WordPress.org Forums:
This issue has been resolved. -Matt

Posted a reply to “This image is no longer available for use.”, on the site WordPress.org Forums:
Hi everyone... we are aware of this issue and are working to resolve it as…

Posted a reply to Images not loading, on the site WordPress.org Forums:
@markpack, I'm testing with the same and can't reproduce the issue. Did you have any…

Posted a reply to Images not loading, on the site WordPress.org Forums:
Hi @markpack, I'm sorry to hear you're running into issues with the plugin. I can…

Posted a reply to Some images not loading, on the site WordPress.org Forums:
@jkuzma - We should have this resolved for you in the next few days. Thanks!

Posted a reply to Featured Image, on the site WordPress.org Forums:
Hi Dan, No, there is not at this time. The iframe contains contains Getty Images…

Posted a reply to Featured Image, on the site WordPress.org Forums:
Hi Dan, Unfortunately, Embedded images cannot be used as featured images because of the iframe…

Posted a reply to Couple of Issues, on the site WordPress.org Forums:
Hi @goingfor2, In place of the screenshot, it would be helpful to know what domains…

Posted a reply to Couple of Issues, on the site WordPress.org Forums:
Hi @goingfor2, We are aware of this issue and are working on addressing it. We've…

Posted a reply to Some images not loading, on the site WordPress.org Forums:
Hi Matt, We've made a change on our end to allow for zerotackle.com and zerohanger.com…

Posted a reply to Getty Images doesn’t work at all, on the site WordPress.org Forums:
@assiini, We think we've tied the issue back to browser language settings. We're working on…

Posted a reply to Some images not loading, on the site WordPress.org Forums:
Hi Matt, I'm sorry that our fix didn't address the issue. Is it possible for…

Posted a reply to Some images not loading, on the site WordPress.org Forums:
Hi Matt, We made a change on our end behind the scenes that should resolve…

Posted a reply to Getty Images doesn’t work at all, on the site WordPress.org Forums:
@assiini, Sorry for misunderstanding! Is it possible for you to send a screenshot of what…

Posted a reply to Some images not loading, on the site WordPress.org Forums:
Hi @dfc005, We are aware of an issue within the plugin that is causing blank…

Posted a reply to Getty Images doesn’t work at all, on the site WordPress.org Forums:
I'm so glad you found the solution. Please let me know if there's anything else…

Posted a reply to Unable to click on images and embed, on the site WordPress.org Forums:
Hi Danny, These errors don't look like they're related to the Getty Images WordPress Plugin.…

Posted a reply to Getty Images doesn’t work at all, on the site WordPress.org Forums:
Hi Risto, We made a small change on the backend that may resolve the issue.…

Posted a reply to Unable to click on images and embed, on the site WordPress.org Forums:
Hi Danny, We made a small change on the backend that may resolve the issue.…

Posted a reply to Getty Images doesn’t work at all, on the site WordPress.org Forums:
Hi Risto, It is a really frustrating situation. We're doing our best to address it…

Posted a reply to Getty Images doesn’t work at all, on the site WordPress.org Forums:
Hi Risto, I just wanted to drop you a quick note to let you know…

Posted a reply to Unable to click on images and embed, on the site WordPress.org Forums:
Hi Danny, Thank you for reaching out. We can look into this issue but will…

Posted a reply to Getty Images doesn’t work at all, on the site WordPress.org Forums:
Hi Risto, We are unable to reproduce the issue anymore but are still looking into…

Posted a reply to Getty Images doesn’t work at all, on the site WordPress.org Forums:
Hi Risto, We were able to reproduce this issue this morning and are looking into…

Posted a reply to Some images I can’t download, on the site WordPress.org Forums:
Hi @dfc005, It sounds like this might be happening because the images are not part…

Posted a reply to Getty Images doesn’t work at all, on the site WordPress.org Forums:
Hi Risto, I'm sorry to hear you're having trouble with the plugin. It sounds like…

Posted a reply to Align not working, on the site WordPress.org Forums:
Hi @jonbfc, Thanks for reaching out with that issue. I have a few customers who…

Posted a reply to Sitewide Credentials, on the site WordPress.org Forums:
@bengreeley - Great question! I can understand how this could be useful. This isn't something…

Posted a reply to Download to Media Library not working, on the site WordPress.org Forums:
@newvariable, The issue with downloading has been resolved. Please give it another try and let…

Posted a reply to Download to Media Library not working, on the site WordPress.org Forums:
@newvariable, Yes, you're absolutely correct in your identification of the issue. We're actively working on…