Profiles

Posted a reply to Network Brute Force Protection Error, on the site WordPress.org Forums:
Hey @gutenbrick, Can you please try again and let me know how it goes? If…

Posted a reply to PHP Notice – Undefined variable: mail_success, on the site WordPress.org Forums:
Hi, Thanks for reporting this. This will be resolved in the next release. Thanks, Gerroald

Posted a reply to CAPTCHA not working since update, on the site WordPress.org Forums:
Hi, Can you uncheck the "PHP in Plugins" feature that's found in the System Tweaks…

Posted a reply to Itheme Security latest update, view login attempts, on the site WordPress.org Forums:
Hi, Moving forward I hope you'll come to enjoy this format better, though I understand…

Posted a reply to CAPTCHA not working since update, on the site WordPress.org Forums:
Hi, Just to be certain, if you disable Security does it resolve the issue? Thanks,…

Posted a reply to Latest Update Missing a Button to Clear Logs, on the site WordPress.org Forums:
Hi, It has been removed. Below are the reasons we decided to 1) You rarely…

Posted a reply to Getting False Positive 404 Errors with Newest Update, on the site WordPress.org Forums:
Hi, Would it be possible for you to email me the actual URLs? gerroald@ithemes.com Thanks,…

Posted a reply to Getting False Positive 404 Errors with Newest Update, on the site WordPress.org Forums:
Hi, Are you using a plugin or your own code to perform the redirects? Thanks,…

Posted a reply to Getting False Positive 404 Errors with Newest Update, on the site WordPress.org Forums:
Hi, Can you please share some examples of the redirects you're using? What hook are…

Posted a reply to 6.7.0 Bug – Notification Center, on the site WordPress.org Forums:
Hey All, What happened is that if there's no email it will use the defaults.…

Posted a reply to Error while sending Hide Backend, on the site WordPress.org Forums:
Hi lexmodyanov and gore.m, Are you able to email me as well? I'd like to…

Posted a reply to 6.7.0 Bug – Notification Center, on the site WordPress.org Forums:
Hi Amy, Are you able to share a full backup of the site? You can…

Posted a reply to Error while sending Hide Backend, on the site WordPress.org Forums:
Hi, We haven't been able to recreate this. Are you able to email me at…

Posted a reply to 6.7.0 Bug – Notification Center, on the site WordPress.org Forums:
Hi, We haven't been able to recreate this. Are you able to email me at…

Posted a reply to PHP Fatal error in ITS 6.7.0, on the site WordPress.org Forums:
Hi, I think this may have been corrupted install/update. This class and file doesn't exist…

Posted a reply to Notification Center – Notice: Undefined index: time in…, on the site WordPress.org Forums:
Hey Kreeger, It should have defaulted to Administrators. Can you check to make sure a…

Posted a reply to sync.ithemes.com not secure?, on the site WordPress.org Forums:
Hi, Thanks for sharing this. It was quickly resolved once we noticed it. Thanks! Gerroald

Posted a reply to Activation, synchronization Problem, on the site WordPress.org Forums:
Hi, It sounds like Sync is hidden. You can force Sync to show by using…

Posted a reply to backend not accessible, on the site WordPress.org Forums:
Hi, Can you please email me at gerroald @ ithemes . com? Thanks, Gerroald

Posted a reply to Logged in But Can’t Access Dashboard, on the site WordPress.org Forums:
Hi, Thanks for the update. Please do let me know if it happens again. Please…

Posted a reply to Logged in But Can’t Access Dashboard, on the site WordPress.org Forums:
Hi, @diggisaur - Thanks for the update. We're digging in to see what could cause…

Posted a reply to Logged in But Can’t Access Dashboard, on the site WordPress.org Forums:
Hi, @diggisaur - Do you have a backup of the original wp-config.php file before you…

Posted a reply to Logged in But Can’t Access Dashboard, on the site WordPress.org Forums:
Hi, @coffeehero - What did you edit in the files? What version are you currently…

Posted a reply to Update 6.4.0 Hide backed login issue, on the site WordPress.org Forums:
Hi, @zakalwe - Are you having the exact same issue as @bhalodiya? The way that…

Posted a reply to Update 6.4.0 Hide backed login issue, on the site WordPress.org Forums:
Hi, Are you able to email me at gerroald @ ithemes . com so I…

Posted a reply to Hide Beckend?, on the site WordPress.org Forums:
Hi @gecedergi, This is how the feature is now designed. It will not change as…

Posted a reply to Login slug redirects to 404 page, Hide backend enabled, on the site WordPress.org Forums:
Hey @itsanilsingh, Can you try re-saving your Pretty Permalinks and make sure it's set to…

Posted a reply to Login slug redirects to 404 page, Hide backend enabled, on the site WordPress.org Forums:
Hi, Can you both please share the login URLs? You can add the code below…

Posted a reply to Login slug redirects to 404 page, Hide backend enabled, on the site WordPress.org Forums:
Hi, Have you tried checking for a conflict by disabling all other plugins and switching…

Posted a reply to Hide Beckend?, on the site WordPress.org Forums:
Hi, Can you please try testing in a browser once more that hasn't had the…

Posted a reply to Cannot access admin since update v6.3.0, on the site WordPress.org Forums:
Hey Lawriem1, Thanks for the update, and happy to hear it! The update will not…

Posted a reply to Cannot access admin since update v6.3.0, on the site WordPress.org Forums:
Hey Lawriem1, What's happening when you try to login? Do you get an error, redirect…

Posted a reply to Your WordPress settings are discouraging search engines from indexing this site., on the site WordPress.org Forums:
Hi, Can you please start a support ticket at ithemes.com/support so we can take a…

Posted a reply to .htaccess directives removed when iThemes Security updates the file, on the site WordPress.org Forums:
Hi, Security does move the code above the Security block below it, this is by…

Posted a reply to Error latest update, on the site WordPress.org Forums:
Hey Jeroen, Thanks for the update, and happy to hear it. As long as you…

Posted a reply to Error latest update, on the site WordPress.org Forums:
Hey Jeroen, The zip file does include that file. This looks like a failed update/installation.…

Posted a reply to Disabiling Daily Security Digest emails, on the site WordPress.org Forums:
Hi, @mitakas You're correct. This afternoon we're making a release to revert the logic to…

Posted a reply to Email database backup, on the site WordPress.org Forums:
Hi, My apology, my previous reply was meant for a different thread. Can you enable…

Posted a reply to Disabiling Daily Security Digest emails, on the site WordPress.org Forums:
Hi, You can disable the Email Digest in your Global Settings. Can you give that…

Posted a reply to Email database backup, on the site WordPress.org Forums:
Hi, You can disable the Email Digest in your Global Settings. Can you give that…

Posted a reply to Logout – HTTP ERROR 500, on the site WordPress.org Forums:
Hi, Do you have the Hide Backend feature enabled? If so can you try disabling…

Posted a reply to firewall, on the site WordPress.org Forums:
Hi, I believe a firewall should be handled at the server level to be as…

Posted a reply to What happens to register, on the site WordPress.org Forums:
Hi, Is this a multisite install? If so, this is a known issue and I've…

Posted a reply to Custom backend redirect url does not work anymore, on the site WordPress.org Forums:
Hi, 1 & 2) It sounds like Away Mode was active. Are you still experiencing…

Posted a reply to Hide Backend Custom Error Message, on the site WordPress.org Forums:
Hi, Enable the "Enable Redirection" feature then you'll be able to enter your custom message…

Posted a reply to Does Security Plugin Support PHP7.0?, on the site WordPress.org Forums:
Hi, Can you set WP_DEBUG to true and see if there's an error on the…

Posted a reply to Enable Scheduled Database Backups: Interval not shown, on the site WordPress.org Forums:
Hi, I haven't been able to recreate this. I know you mentioned the different themes,…

Posted a reply to Banned IP is not written to .htaccess, on the site WordPress.org Forums:
Hi, When you manually add an IP to the Banned Users field and save is…

Posted a reply to Not allow to enable Network Brute Force Protection, on the site WordPress.org Forums:
Hi, Can you try disabling all other plugins and switch to a WordPress default theme…