Profiles

Posted a reply to Log out Page, on the site WordPress.org Forums:
Hi, Unfortunately it is not possible using SupportCandy. You can use other plugin to handle…

Posted a reply to Sort tickets table columns on frontend, on the site WordPress.org Forums:
Hi @michaelready, This feature will be available in next version.

Posted a reply to Allow guests to view all submitted tickets, on the site WordPress.org Forums:
Hi @dustinw, Our next version will release at 30-40 days.

Posted a reply to Allow guests to view all submitted tickets, on the site WordPress.org Forums:
Hi @dustinw, We are going to introduce this feature in next version of the plugin.

Posted a reply to how to reset ticket ID count?, on the site WordPress.org Forums:
Hi @scmteam, It is not possible because of ticket id is a auto increment field.

Posted a reply to Is there a feature to assign a category to a certain user?, on the site WordPress.org Forums:
Hi @centurypixel, Unfortunately it is not possible.

Posted a reply to Editing links in login section, on the site WordPress.org Forums:
Hi @purgitoria We use default wordpress user registration setting for this. If you disable "Anyone…

Posted a reply to Users can’t replay from frontend, on the site WordPress.org Forums:
Hi @milangru, It is an very unusual issue. We need to check the issue on…

Posted a reply to How to show description in back-end table, on the site WordPress.org Forums:
Hi @cubeit, Hiding description fields is not possible in current version. We are going to…

Posted a reply to Adding Login, on the site WordPress.org Forums:
Hi @lolsecrets, If your forum plugin uses default wordpress user login mechanism then our plugin…

Posted a reply to How to show description in back-end table, on the site WordPress.org Forums:
Hi @cubeit, Description field can't be shown ticket list table.

Posted a reply to Drop down Menu, on the site WordPress.org Forums:
Hi @yamilyrealty, This may be conflict with your theme. Deactivated bootstrap files from settings, Support…

Posted a reply to translate the message from the antispam field, on the site WordPress.org Forums:
Hi @bdtmurcia, For more details of translation please see this link https://www.wpsupportplus.com/knowledgebase/translate-plugin/

Posted a reply to Company / User Groups Bug, on the site WordPress.org Forums:
Hi @techsonsite, The ticket are visible to all users because they are marked as public.…

Posted a reply to Not Receiving Email Notifications, on the site WordPress.org Forums:
Hi @thoseitguys, Please goto Support plus -> Email Templates -> Staff Email and enable your…

Posted a reply to Company / User Groups Bug, on the site WordPress.org Forums:
Hi @techsonsite, Please check you have not given agent/supervisor capability to subscriber user. Manage role…

Posted a reply to description is not working in the form, on the site WordPress.org Forums:
Hi @bdtmurcia, It could be a conflict with other plugin or theme, please deactivate all…

Posted a reply to Disabling CK Editor, on the site WordPress.org Forums:
Hi @skillsup, We will try to reproduce this bug at our end and if we…

Posted a reply to Support Button Does Not Link to Designated Support Page, on the site WordPress.org Forums:
Hi @evarubin, Unfortunately this both functionality are not possible.

Posted a reply to Register and Change password page is not opening, on the site WordPress.org Forums:
Hi @rahul103, It may be issue with your theme. Please change your theme and recheck…

Posted a reply to Support Button Does Not Link to Designated Support Page, on the site WordPress.org Forums:
Hi @evarubin, Please share your website url and support page url.

Posted a reply to description is not working in the form, on the site WordPress.org Forums:
Hi @josephmulti, Please do not share login details on public forum. I am not able…

Posted a reply to Changing letter font, on the site WordPress.org Forums:
Hi @alancr, It is possible via custom CSS. Please goto Support plus -> Settings ->…

Posted a reply to Titles overlapping, on the site WordPress.org Forums:
Hi @robidelvaux, This is css conflict with your theme. Please create guest ticket on our…

Posted a reply to Register/Create new Ticket not showing, on the site WordPress.org Forums:
Hi @simon_a6, It could be conflict with other plugin, please deactivate all recently installed plugins…

Posted a reply to Users with the same company can see the same Tickets, on the site WordPress.org Forums:
Hi @lucianosolid, Sorry we does not sell single add-on. Please see our plan on this…

Posted a reply to Users with the same company can see the same Tickets, on the site WordPress.org Forums:
Hi @lucianosolid, According to your explanation, I will suggest you our paid add-on Company/UserGroups. Once…

Posted a reply to Ticket ID Prefix, on the site WordPress.org Forums:
Hi there, Your changes will reflected into the individual tickets/open ticket. The # does not…

Posted a reply to Sending email when change the status, on the site WordPress.org Forums:
Hi @jonathangraphicstaff, Please goto Support Plus -> Email Templates -> Change Status and enable Change…

Posted a reply to Register/Create new Ticket not showing, on the site WordPress.org Forums:
Hi there, Please goto Support Plus -> Settings -> General -> Guest Ticket and enable…

Posted a reply to Bounding Box too wide, on the site WordPress.org Forums:
Hi @searancher, Please goto Support Plus -> Settings -> Custom CSS and put below css…

Posted a reply to Errors in PHP7, on the site WordPress.org Forums:
Hi @peterricci, Are you using cPanel email piping? We are going to remove cPanel email…

Posted a reply to Recommend a Developer to write Plugin Extension, on the site WordPress.org Forums:
Hi @twd, Yes it is possible through customization. We also provide the paid customization. Please…

Posted a reply to how to include tickets in search index?, on the site WordPress.org Forums:
Hi there, Thanks for the explanation. Unfortunately, it is not possible right now. We are…

Posted a reply to How to disable (not hide) filter, on the site WordPress.org Forums:
Hi @alynnt, Please goto Support Plus -> Settings -> Custom CSS put below CSS #wpspBtnApplyFrontTicketFilter{…

Posted a reply to Frontend text in dropdown barely visible, on the site WordPress.org Forums:
Hi @beezer26164, Please share your support ticket page url if it is public or create…

Posted a reply to Hide ticket from other users, on the site WordPress.org Forums:
Hi @alynnt, Have you checked settings at Support Plus > Settings > Role management? Please…

Posted a reply to A shortcode issue, on the site WordPress.org Forums:
Hi @daron4ever, Please goto Support Plus -> Settings -> Guest Tickets and check guest ticket…

Posted a reply to [wp_support_plus_all_tickets] does not fit on iPhone, on the site WordPress.org Forums:
Hi there, To view the ticket list on mobile you have to scroll horizontally. If…

Posted a reply to how to include tickets in search index?, on the site WordPress.org Forums:
Hi there, I do not understand your requirement. Can you please explain it more detail?

Posted a reply to Sortable tickets, on the site WordPress.org Forums:
Hi @bertran, Yes, the sorting is possible in back-end only for now and there is…

Posted a reply to Error in attachments, on the site WordPress.org Forums:
Hi there, What is the image size usually?

Posted a reply to Migrate WPSP Pro to version 8.0.0, on the site WordPress.org Forums:
Hi @sur, Please use below link to create guest ticket on our site. https://www.wpsupportplus.com/support/

Posted a reply to Ability to Edit Canned Replys, on the site WordPress.org Forums:
Hi @restontechwiz, Yes, correct.

Posted a reply to Ability to Edit Canned Replys, on the site WordPress.org Forums:
Hi @restontechwiz, Only canned reply creator can do the edit or delete operation on the…

Posted a reply to Customer Reply to Ticket, on the site WordPress.org Forums:
Hi @brettroby, Do you mean older conversion in a same mail? We are going to…

Posted a reply to What kind of post type is used, on the site WordPress.org Forums:
Hi there, We do not use the wordpress post types for tickets. We use our…

Posted a reply to Broken Checkboxes Since Last Update, on the site WordPress.org Forums:
Hi @gplanning, Which version of Support Plus are you using? That might be css issue.…

Posted a reply to Create Ticket in php, on the site WordPress.org Forums:
Hi @siganos1x, No, it is not possible. There are many other process happens while creating…