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Frank Remmy

Support Engineer at Automattic

@frankremmy joined Jun 2021

github.com/frankremmy Slack: @Frank Remmy
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    Bio

    .

    Badges

    CODE
    1 badge
    Plugin Developer
    COMMUNITY
    1 badge
    WordCamp Volunteer '26
    PRACTICE
    1 badge
    Support Contributor '26

    Current Job

    Support Engineer
    Jan 2025 – Present
    Automattic · Contract

    Recent impact

    Score weights high-impact work (commits, releases, approved translations, props) at 3x routine activity.

    Last 30 days
    0contributions
    high0
    medium0
    score0
    Last 90 days
    321contributions
    high0
    medium321
    score321
    Last 12 months
    1506contributions
    high0
    medium1506
    score1506

    Team focus

    Share of contributions across teams during the last 365 days

    Contributions

    Type
    July 2026
    Jul 06 Mon · 20:14
    Forums med
    Posted a reply to Coupon maximum discount value not working, on the site WordPress.org Forums:
    Hi @heggyy, Thanks for reaching out. Just to clarify, the Maximum discount value field is…
    Jul 06 Mon · 19:05
    Forums med
    Posted a reply to can’t increase qty or add to cart, on the site WordPress.org Forums:
    Hi @jimk1416, You're very welcome! Glad we could get that sorted quickly. If you have…
    Jul 06 Mon · 17:22
    Forums med
    Posted a reply to Action Scheduler showing 28 past-due actions – Tasks not processing, on the site WordPress.org Forums:
    Hi @muhammedfajis, Thanks for confirming that. Since one action ran successfully when triggered manually, Action…
    Jul 06 Mon · 12:38
    Forums med
    Posted a reply to Woocommerce Analytics not working, on the site WordPress.org Forums:
    Hi Ruben, Thanks for the screenshot. That confirms your colleague is hitting the exact same…
    Jul 06 Mon · 12:07
    Forums med
    Posted a reply to Action Scheduler showing 28 past-due actions – Tasks not processing, on the site WordPress.org Forums:
    Hi @muhammedfajis, Thanks for sharing that screenshot. The stuck actions span several unrelated components: WooCommerce…
    Jul 06 Mon · 10:22
    Forums med
    Posted a reply to Action Scheduler showing 28 past-due actions – Tasks not processing, on the site WordPress.org Forums:
    Hi @muhammedfajis, Thanks for sharing the screenshots and the System Report. From the screenshot, the…
    Jul 06 Mon · 10:00
    Forums med
    Posted a reply to Handle missing products not working, on the site WordPress.org Forums:
    Hi @woodywordpress, Thanks for clarifying that. That’s a helpful observation. I tested this again on…
    Jul 06 Mon · 09:14
    Forums med
    Posted a reply to issues with checkout + card styling alignment, on the site WordPress.org Forums:
    Hi @medlemark, Thanks for reaching out. The + badge next to the card logos is…
    Jul 06 Mon · 08:37
    Forums med
    Posted a reply to Need to unlink a Merchant Center sub-account from MCA, on the site WordPress.org Forums:
    Hi @ipoblete, Thanks for explaining the full background. You're right that Google for WooCommerce doesn't…
    Jul 06 Mon · 08:29
    Forums med
    Posted a reply to Action Scheduler showing 28 past-due actions – Tasks not processing, on the site WordPress.org Forums:
    Hi @muhammedfajis, Thanks for reaching out. I understand how concerning it can be to see…