Profiles

Posted a reply to Total Upkeep – Backup failed, on the site WordPress.org Forums:
Hello @abu-bakr-shalaby, ​Thank you for reaching out to our support team. Can you also share…

Posted a reply to website backup issues, on the site WordPress.org Forums:
Hello @fredptheo, ​Thank you for reaching out to our support team. You can get the…

Posted a reply to website backup issues, on the site WordPress.org Forums:
Hello @fredptheo, We haven’t seen a reply to our last update in over a week,…

Posted a reply to Total Upkeep – Backup failed, on the site WordPress.org Forums:
Hello @abu-bakr-shalaby, ​Thank you for reaching out to our support team. This error typically occurs…

Posted a reply to Total Upkeep – backup not triggered, on the site WordPress.org Forums:
Hello @pascal183, Thank you for reaching out to support. Now that the SMTP error is…

Posted a reply to Total Upkeep – backup not triggered, on the site WordPress.org Forums:
Hello @pascal183, We haven’t seen a reply to our last update in over a week,…

Posted a reply to [Help Scout] Fix request, on the site WordPress.org Forums:
Hello @alian, Thanks again for your patience. The vulnerability you mentioned has been addressed in…

Posted a reply to Secure backup plugin, on the site WordPress.org Forums:
Hello @craftlab, Thank you so much for the 5-star review! We're glad to hear everything…

Posted a reply to website backup issues, on the site WordPress.org Forums:
Hello @fredptheo, Thanks for reaching out, and I'm sorry you're running into this issue during…

Posted a reply to Reassuring!, on the site WordPress.org Forums:
Hello @bowbrick, Thanks so much for the 5-star review! We're really glad to hear the…

Posted a reply to [Help Scout] Fix request, on the site WordPress.org Forums:
Hello @alian, Thank you for reaching out to our support team. Yes, we are aware…

Posted a reply to Pre-purchase information on WP Forms compatibility, on the site WordPress.org Forums:
Hello @creatoridisogni, Thanks for reaching out and for the kind words! It’s great to hear…

Posted a reply to Total Upkeep – backup not triggered, on the site WordPress.org Forums:
Hello @pascal183, ​Thank you for reaching out to our support team. The error message you’re…

Posted a reply to Total Upkeep – backup not triggered, on the site WordPress.org Forums:
Hello @pascal183, Thank you for the logs and it looks like you are getting a…

Posted a reply to Fantastically Awesome!, on the site WordPress.org Forums:
Hello @sadduck, Thank you so much for the fantastic review! We're thrilled to hear that…

Posted a reply to Pre-purchase information on WP Forms compatibility, on the site WordPress.org Forums:
Hello @creatoridisogni, Thank you for your understanding, and I completely appreciate your position. It sounds…

Posted a reply to Pre-purchase information on WP Forms compatibility, on the site WordPress.org Forums:
Hello @creatoridisogni, Thank you for reaching out to our support team, and I appreciate the…

Posted a reply to Total Upkeep – backup not triggered, on the site WordPress.org Forums:
Hello @pascal183,Thank you for the log can you also share the output of the jobs-queue.log…

Posted a reply to Total Upkeep – backup not triggered, on the site WordPress.org Forums:
Hello @pascal183, ​Thank you for reaching out to our support team. If you wouldn't mind…

Posted a reply to Total Upkeep – backup not triggered, on the site WordPress.org Forums:
Hello @pascal183, Thank you for reaching out to our support team. To help us troubleshoot…

Posted a reply to Pre-sale questions for PRO version, on the site WordPress.org Forums:
Hello @dmarin, Great! I’m really looking forward to working with you. If you send us…

Posted a reply to Pre-sale questions for PRO version, on the site WordPress.org Forums:
Hello @dmarin, Thank you for reaching out to our support team. I extend my apologies…

Posted a reply to Pre-sale questions for PRO version, on the site WordPress.org Forums:
Hello @dmarin, I'm unsure the email you are sending from, however, I don't think I…

Posted a reply to Excellent Product easy to use and efficient, on the site WordPress.org Forums:
Hello @supportabcld,Thank you for the feedback and continued use of our product. Elana.

Posted a reply to Pre-sale questions for PRO version, on the site WordPress.org Forums:
Hello @dmarin, ​Thank you for reaching out to our support team. WordPress tickets do not…

Posted a reply to Empty H3 tag at the beginning of pages, on the site WordPress.org Forums:
Hello @tmerkel1, Great, I'm always happy to help. Also, if you wouldn't mind leaving a…

Posted a reply to Empty H3 tag at the beginning of pages, on the site WordPress.org Forums:
Hello @tmerkel1, ​Thank you for reaching out to our support team. The H3 you are…

Posted a reply to Gives 400 error when submit the form, on the site WordPress.org Forums:
Hello @protik05, I apologize for the confusion. I mentioned that because you brought up hsd_form,…

Posted a reply to Gives 400 error when submit the form, on the site WordPress.org Forums:
Hello @protik05, ​Thank you for reaching out to our support team. Per WordPress support policies…

Posted a reply to Captcha not work, on the site WordPress.org Forums:
Hello @zappoboy, ​Thank you for reaching out to our support team. We're glad to hear…

Posted a reply to Total Upkeep provides peace of mind, on the site WordPress.org Forums:
Hello @gjsissons, Thank you for the five star review and continued support of using Total…

Posted a reply to Multiple backup emails, Total Upkeep/Bold grid, on the site WordPress.org Forums:
Hello @sharond214, We haven’t heard from you and per our support policies, I will mark…

Posted a reply to Great Customer service team!, on the site WordPress.org Forums:
Hello @hauseda, Thank you so much for the wonderful feedback! It was truly an honor…

Posted a reply to Multiple backup emails, Total Upkeep/Bold grid, on the site WordPress.org Forums:
Hello @sharond214, Thank you for reaching out to our support team. I'm sorry you're receiving…

Posted a reply to Undefined array key “is_running”, on the site WordPress.org Forums:
Hello @arlingtoner, I wanted to let you know we have this resolved in our next…

Posted a reply to Comments option, on the site WordPress.org Forums:
Hello @falarcon13, We haven’t seen a reply to our last update in over a week,…

Posted a reply to Comments option, on the site WordPress.org Forums:
Hello @falarcon13, Thank you for reaching out to our support team! I’m not familiar with…

Posted a reply to Undefined array key “is_running”, on the site WordPress.org Forums:
Hello @arlingtoner, Thank you for bringing the warnings in the debug.log to our attention! These…

Posted a reply to How do I change the language of an invoice and estimate?, on the site WordPress.org Forums:
Hello @falarcon13, ​Thank you for reaching out to our support team. I'm sorry for the…

Posted a reply to Comments option, on the site WordPress.org Forums:
Hello @falarcon13, ​Thank you for reaching out to our support team. We do have an…

Posted a reply to ESTIMATE APPROVE/DECLINE buttons not working, on the site WordPress.org Forums:
Hello, Thank you for reaching out to our support team. I extend my apologies for…

Posted a reply to Excellent Plugin, time savings, on the site WordPress.org Forums:
Hello @rjbiccum, Thank you for the five star review. Elana D.

Posted a reply to ESTIMATE APPROVE/DECLINE buttons not working, on the site WordPress.org Forums:
Hello @mediatricks, ​Thank you for reaching out to our support team. I agree and I…

Posted a reply to ESTIMATE APPROVE/DECLINE buttons not working, on the site WordPress.org Forums:
Hello @mediatricks, ​Thank you for reaching out to our support team. We released 20.8.5 that…

Posted a reply to Beacon no longer shows after updating to 6.5.4, on the site WordPress.org Forums:
Hello @kevinplusplus, ​Thank you for reaching out to our support team. I'm glad 6.5.6 resolved…

Posted a reply to ESTIMATE APPROVE/DECLINE buttons not working, on the site WordPress.org Forums:
Hello @mediatricks, Thank you for the update I will make sure to pass this information…

Posted a reply to Excellent “must have” plugin, on the site WordPress.org Forums:
Hello @fraumann, Thank you so much for your 5-star review! We’re thrilled to hear that…

Posted a reply to ESTIMATE APPROVE/DECLINE buttons not working, on the site WordPress.org Forums:
Hello @mediatricks, Thank you for reaching out to our support team. I’ve submitted a bug…

Posted a reply to Beacon no longer shows after updating to 6.5.4, on the site WordPress.org Forums:
Hello @kevinplusplus, Thank you for your detailed analysis and for providing the insight into the…

Posted a reply to How do I change the language of an invoice and estimate?, on the site WordPress.org Forums:
Hello @falarcon13, I wanted to follow up on our previous communication regarding your support ticket.…