Doug - a11n
@dougaitken on WordPress.org and Slack
Bio
- Member Since: February 3rd, 2010
- Location: Dundee
- Website: doug.blog
- Job Title: Payment Operations
- Employer: Automattic
Contribution History
Doug - a11n’s badges:- Plugin Developer
- Support Contributor
- Translation Contributor
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Suggested 38 strings on translate.wordpress.org.
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Posted a reply to Issue with WooCommerce Stripe Gateway Plugin Auto-Update, on the site WordPress.org Forums:
Hey @vishwa1805 Thanks for reaching out, I can appreciate the surprise seeing that the WooCommerce… -
Posted a reply to Automatic Update, on the site WordPress.org Forums:
Hey @toulip @josiah-s-carberry Thanks for reaching out, I can appreciate the surprise seeing that the… -
Posted a reply to App Is Auto-Updating Despite Auto Updating Being Disabled, on the site WordPress.org Forums:
Hey @serafinnyc, good to see your avatar again but not under ideal circumstances. Thanks for… -
Posted a reply to Plugin updated automatically when it shouldn’t, on the site WordPress.org Forums:
Hey @ahortin! Thanks for reaching out, I can appreciate the surprise seeing that the WooCommerce… -
Posted a reply to Klarna not shopiwing as payment method, on the site WordPress.org Forums:
Hi @fabiovito83 Klarna isn't an available payment method for the WooCommerce Stripe Payment Gateway. If… -
Posted a reply to Plugin throws a fatal error while deactivating if WooCommerce is not installed., on the site WordPress.org Forums:
Hey @muhammadfaizanhaidar - I hear you on this one. Ideally extensions should be deactivated before… -
Posted a reply to Very helpful integration, on the site WordPress.org Forums:
Thank you so much @dupersuperjacke ! I really appreciate you taking the time to leave… -
Posted a reply to Unable to disable pay with Link option, on the site WordPress.org Forums:
Hey @dianemk - Thanks for taking the time to leave a review, I completely understand… -
Posted a reply to STAY AWAY – FRAUD ALERT, on the site WordPress.org Forums:
Hey @bb_monkey I'm really disappointed to read about your experience, how frustrating that must have… -
Posted a reply to Sorry, we are unable to process your payment at this time. Please retry later., on the site WordPress.org Forums:
Hi @moodish Most of the error messages are related to your testing. Are you using… -
Posted a reply to bank transfers, on the site WordPress.org Forums:
Hey @comyu - I see some pending Feature Requests for Bank Transfers so I'll work… -
Posted a reply to Apple Pay not working inside “New checkout experience”, on the site WordPress.org Forums:
Hey @techpik - thanks to your screenshot, it looks like you're experiencing this Issue: Selecting… -
Posted a reply to I couldn’t possibly recommend this less. Just use Stripe instead., on the site WordPress.org Forums:
Hey @aamartines! We really appreciate the time you've taken to leave feedback about WooCommerce Payments.… -
Posted a reply to Google pay and amazon pay are not working, on the site WordPress.org Forums:
Hey @barkha064 - Has this worked previously and now no longer works? There is an… -
Posted a reply to Turn off ‘store alert banner’?, on the site WordPress.org Forums:
Hey @smartyp ! I handle Product Operations for WooCommerce Payments, including the Feature Requests. I've… -
Created a topic, Extremely useful, on the site WordPress.org Forums:
Can't complain at all, super useful and quiet, it's ju… -
Posted a reply to Snuck in “Link pay faster” as enabled and caused serious issues, on the site WordPress.org Forums:
Hey @gpowerhost I can tell how frustrating this for you and I'd love to know… -
Posted a reply to Google Pay rejects logo on Payment Page, on the site WordPress.org Forums:
Hey @hebhansen Can I ask if you're using any other payment method other than WooCommerce… -
Posted a reply to Update 7.01 Caused Critical Error, on the site WordPress.org Forums:
Hi @jembalino I've asked one of our Engineers for some help with this one. We've… -
Posted a reply to Unnecessary Stripe API requests on website, on the site WordPress.org Forums:
Hi @dziudek prbs - Express Payment buttons, or Payment Request Buttons. There is some context… -
Posted a reply to Reoccuring Double Charge on v.7.0.0, on the site WordPress.org Forums:
Hey @ctibzh I'm going to close this thread in favour of Double Payments on 7.0.0… -
Posted a reply to Double Payments on 7.0.0, on the site WordPress.org Forums:
Hi @ctibzh I'm really sorry for the trouble this has caused you. The team have… -
Posted a reply to Strange meta data fields in Rest API export, on the site WordPress.org Forums:
Hi @jpnl How frustrating this must be for you! As this is specific to your… -
Posted a reply to Upgrade to Paypal Payment, on the site WordPress.org Forums:
Hi again everyone. We do listen to this feedback and the team at WooCommerce.com, PayPal,… -
Posted a reply to Issues with product images on product pages on mobile, on the site WordPress.org Forums:
Hey @bhoangvietanh Are you still having this problem? I have tried on an iPhone XS… -
Posted a reply to Error Getting Inbox, on the site WordPress.org Forums:
Hi @zappawaddawadda We try to keep threads to a single scenario. Can I ask you… -
Posted a reply to Everything messed up – Please help!, on the site WordPress.org Forums:
Hi @aflorarte I'm very confused - those are identical links. Was the order that you're… -
Posted a reply to VAT doesnt shows up in woocommerce, on the site WordPress.org Forums:
Hi @malinbj Thanks for that screenshot! That report is from the deprecated WooCommerce reports. Can… -
Posted a reply to Orders Reports Customer Names Blank, on the site WordPress.org Forums:
Hi again @jonahcoyote Thanks for getting back to me with where you're at now. Can… -
Posted a reply to My wocommerce products are not displaying in square account, on the site WordPress.org Forums:
Hey @wasikayani If you are still having trouble, and you've read through all of WooCommerce… -
Posted a reply to Square e gift cards, on the site WordPress.org Forums:
Hi @geetjacobs Thanks for confirming. I know that the team internally have been discussing this… -
Posted a reply to Error page “Content not available”, on the site WordPress.org Forums:
Hi @aircrescio I didn't know if you were up to date or not, this is… -
Posted a reply to hook to remove price, on the site WordPress.org Forums:
Hey @jairoochoa I've asked internally if someone could take a look to confirm if this… -
Posted a reply to Error page “Content not available”, on the site WordPress.org Forums:
Hi @kikkebe! Sorry this hasn't been mentioned before - your WooCommerce and other plugins are… -
Posted a reply to Can’t open WP Dashboard after update to WC 5.7.1, on the site WordPress.org Forums:
Hey @japenz Happy to hear that you found a solution, very odd though that you… -
Posted a reply to Dashboard widgets missing, prompted to add tax information, on the site WordPress.org Forums:
Hey @cosmicjamie Fantastic, I appreciate you looping back to update us. As a note to… -
Posted a reply to VAT doesnt shows up in woocommerce, on the site WordPress.org Forums:
Hey @malinbj Can I ask you to clarify a bit more about what you're asking,… -
Posted a reply to Everything messed up – Please help!, on the site WordPress.org Forums:
Hey @aflorarte Can I ask - are you on WooCommerce version 5.7.1? There has been… -
Posted a reply to Orders Reports Customer Names Blank, on the site WordPress.org Forums:
Hey @jonahcoyote Sorry for the delay in getting a reply to you. Your Status Report… -
Posted a reply to Error Getting Inbox, on the site WordPress.org Forums:
Hey @poetryinink Sorry for the delay in getting a reply to you here. Can I… -
Posted a reply to Hello, my Woocommerce analytics report does not match the actual order., on the site WordPress.org Forums:
Hey @azrishop I appreciate this extra context and the note about the Zapier log. Can… -
Posted a reply to Consent Mode, on the site WordPress.org Forums:
Hi @gavindelaney25 I'd like to backtrack a minute here so we're sure we understand your… -
Posted a reply to Apple Pay/ Google Pay no longer active?, on the site WordPress.org Forums:
Hey @jeffreeeeey To make sure we're all on the same page and know when the… -
Posted a reply to Document Upload Billing, on the site WordPress.org Forums:
Hi @marlinlinger! To add to @gappiah's helpful reply, this isn't something possible with WooCommerce "out… -
Posted a reply to Stripe email receipt, on the site WordPress.org Forums:
Hi @alex_stoiu I hope you do find the solution as to why the receipt is… -
Posted a reply to No invalid card notification, on the site WordPress.org Forums:
Hi @hbzach We haven’t heard back from you in a while, so I’m going to… -
Posted a reply to Checkout Error – Something went wrong, on the site WordPress.org Forums:
Hi @dunoman77 WooCommerce Payments will use the standard decline codes based on the scenario so… -
Posted a reply to Paypal Payments Radio Button Error, on the site WordPress.org Forums:
Hey @mmelton12! I see what you mean - double tapping the Radio Button beside PayPal…
Support Rep
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WooCommerce ShipStation Integration
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WooCommerce Square
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WooCommerce Stripe Payment Gateway
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WooPayments - Fully Integrated Solution Built and Supported by Woo
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