Posted a reply to Export/Import customers (like orders), on the site WordPress.org Forums:
Hi @nikkoboy customers are imported along with orders, so we don't have a stand-alone customer…

Posted a reply to Notice on Paypal payment failure, on the site WordPress.org Forums:
Hi @sarathlal, have you updated EDD to 3.1.0.2? If not, please do as it should…

Posted a reply to Does Deleting Product Remove It From Users Account, on the site WordPress.org Forums:
Yes, it would. So, if you no longer want customers to download the file, you'll…

Posted a reply to Does Deleting Product Remove It From Users Account, on the site WordPress.org Forums:
Hi @ianbarber. Yes, deleting a product will remove it from customer accounts and they will…

Posted a reply to Moving Template File To Child Theme, on the site WordPress.org Forums:
Sorry that wasn't clear. Only the files you are altering need to exist in your…

Posted a reply to Moving Template File To Child Theme, on the site WordPress.org Forums:
Hi @g0hlj , Yes! Please see this document for details: https://easydigitaldownloads.com/docs/moving-edd-templates-to-your-theme/

Posted a reply to Delete Order History, on the site WordPress.org Forums:
Hello @bilgi25 , you can delete Orders one page at a time using the bulk…

Posted a reply to Report chart issues, on the site WordPress.org Forums:
Hi @keithdevon we're working on improving that chart to have two x-axies that are independent…

Posted a reply to Issue with display of columns in shortcode 3.0, on the site WordPress.org Forums:
Hi Tina, I'm sorry you didn't get our response, we replied to your support request…

Posted a reply to PayPal business account required, on the site WordPress.org Forums:
@flavio93zena thanks for the feedback! I'm sorry we did have this noted in our documentation.…

Posted a reply to Change or remove ‘/downloads/’ from product url, on the site WordPress.org Forums:
Hello @mehradcreative , is your product URL still using /downloads/? If so, did you resave…

Posted a reply to Many fatal errors in parsecsv.lib.php, on the site WordPress.org Forums:
@duisterdenhaag I'm sorry the migration process hasn't worked well for you. You mention company name…

Posted a reply to Many fatal errors in parsecsv.lib.php, on the site WordPress.org Forums:
Hello @duisterdenhaag, I'm sorry for the trouble! We have this fixed in EDD 3.0 but…

Posted a reply to Need HTML in Excerpt, on the site WordPress.org Forums:
Hi @trisham ! While we do not normally provide assistance with custom code, this should…

Posted a reply to How translate email with login details?, on the site WordPress.org Forums:
Hello @siven111, the Auto Register extension contains files to translate the extension specific text. See…

Posted a reply to New product for a registered customer, on the site WordPress.org Forums:
Hi @juliepokorna. You can either have the daughter purchase the product. Once purchased, you change…

Posted a reply to Allow HTML in excerpt, on the site WordPress.org Forums:
Hi @crispaor, WordPress strips out the HTML from the excerpt field, so HTML will not…

Posted a reply to Unconfigured product page, on the site WordPress.org Forums:
Hi @eneyen, since you are using Astra, I would suggest reviewing this Astra doc which…

Posted a reply to Subscription not created with the new Paypal, on the site WordPress.org Forums:
Hello @b2olakeh55 I followed up via your support ticket. If you are still having issues…

Posted a reply to Downloads Limits (24 Hours), on the site WordPress.org Forums:
Hi @bilgi25 You can limit the number of downloads and the link expiration under Downloads…

Posted a reply to To load some files only for some specific user(s), on the site WordPress.org Forums:
Hello @aglig ! Thanks for your questions. 1. Yes, you can create a customer account…

Posted a reply to allow “guest checkout” NOT WORKING, on the site WordPress.org Forums:
Hey @dannycooper, it's possible an account already exists. Please review this doc to confirm you…

Posted a reply to Change what decides store-URL (FES), on the site WordPress.org Forums:
Hello @scottbekke ! This forum is specific to EDD core. Please head over to our…

Posted a reply to GSC Warning, on the site WordPress.org Forums:
Hello @qph9697! We do have some updates to schema in EDD 3.0 (currently under development)…

Posted a reply to Remote OS Command Injection, on the site WordPress.org Forums:
Hello @samanp ! Thanks for making us aware of this. Out developers are investigating but…

Posted a reply to Prevent users to see original dropbox link, on the site WordPress.org Forums:
Hi @erfanmhd! The EDD plugin author and development team no longer provide support here. Please…

Posted a reply to Widget Logic & EDD, on the site WordPress.org Forums:
The EDD plugin author and development team no longer provide support here. The members of…

Posted a reply to Customize download link, on the site WordPress.org Forums:
Hello @patricaco! Unfortunately we don't support custom download links. Many affiliate manages provide integration with…

Posted a reply to Display Products by Category/Tag?, on the site WordPress.org Forums:
@type-historian, @henrybaum is correct! You can do that with the [downloads] shortcode. See the link…

Posted a reply to Items Not Being Added to Cart for Logged in Users, on the site WordPress.org Forums:
Hey @henrybaum, sorry, I misspoke. What I said applies to previous customers, but if anyone…

Posted a reply to Register form shortcode, on the site WordPress.org Forums:
Hello @24ron, unfortunately the only parameter for edd_register is redirect, https://docs.easydigitaldownloads.com/article/1192-eddregister-shortcode It would require custom…

Posted a reply to Items Not Being Added to Cart for Logged in Users, on the site WordPress.org Forums:
Hello @henrybaum, do you have Require Login enabled (Downloads > Settings > Misc > Checkout)?…

Posted a reply to Items Not Being Added to Cart for Logged in Users, on the site WordPress.org Forums:
Hello @henrybaum, do you have Require Login enabled (Downloads > Settings > Misc > Checkout)?…

Posted a reply to Timeout error when trying to completely remove EDD?, on the site WordPress.org Forums:
The problem with handling this manually is that we currently us existing WordPress tables, so…

Posted a reply to Timeout error when trying to completely remove EDD?, on the site WordPress.org Forums:
@soprano, sorry for overlooking that! Your best option is to work with your host to…

Posted a reply to Only able to enable Test Payment, on the site WordPress.org Forums:
@henrybaum, if it's still not working please provide a screenshot of your Payment Gateway settings…

Posted a reply to ”Personal Info” – How to customize the font color on the checkout page?, on the site WordPress.org Forums:
Hello @raffaelachiara please confirm you still want assistance, it appears you moved away from EDD:…

Posted a reply to Timeout error when trying to completely remove EDD?, on the site WordPress.org Forums:
Hello @soprano, you can uninstall completely by selecting "Remove Data on Uninstall?" by going to…

Posted a reply to Interference with Crayon Syntax Highlighter, on the site WordPress.org Forums:
Thanks! I've documented so our developers can look into updating the js file.

Posted a reply to Interference with Crayon Syntax Highlighter, on the site WordPress.org Forums:
Hi @abdolahi40, thanks for reporting this! Unfortunately I'm not able to recreate this behavior, when…

Posted a reply to Where are stored data in mysql?, on the site WordPress.org Forums:
Hi @mil90hel, thanks for the kind words! Glad you are liking EDD. Purchase data is…

Posted a reply to limit edd for add price varaible and files, on the site WordPress.org Forums:
Hey @ashkan_72kiany, thanks for the kind words! The limit you are hitting is due to…

Posted a reply to How to add categories into listed items, on the site WordPress.org Forums:
Thanks for specifying what you did! There is no built in functionality to display the…

Posted a reply to How to add categories into listed items, on the site WordPress.org Forums:
Sorry if we don't quite understand your request, but do you want to display links…

Posted a reply to Sell Product Keys, on the site WordPress.org Forums:
Hey @daslicht, since it's not one of our extensions, I'm not for sure about that.…

Posted a reply to Sell Product Keys, on the site WordPress.org Forums:
No, EDD and WooCommerce are not compatible.

Posted a reply to Sell Product Keys, on the site WordPress.org Forums:
Hey again @johnny08d! It's possible you can do that with the 3rd party extension PDF…

Posted a reply to Adding different images under same product, on the site WordPress.org Forums:
Hey @johnny08d, unfortunately this isn't possible with EDD or our extensions. Although, it removes the…

Posted a reply to Custom payment option, on the site WordPress.org Forums:
Hello @sunflowermom, our Check Payment Gateway extension allows you to accept manual payments, PO's for…

Posted a reply to Additional steps after payment processing, on the site WordPress.org Forums:
Hello @jamododger87! Unfortunately we do not have that functionality built in or with any of…