Profiles

Posted a reply to Label Won’t Load After Purchase, on the site WordPress.org Forums:
Hi, I managed to reproduce in an iOS 12 simulator. This error only happens in…

Posted a reply to Label Won’t Load After Purchase, on the site WordPress.org Forums:
Hi, If you could print labels before using Sucuri, my best guess is that Sucuri…

Posted a reply to Remove Tariff Requirement, on the site WordPress.org Forums:
Howdy! Our understanding (by reading official documentation) is that the tariff numbers are strongly encouraged,…

Posted a reply to Combined shipping, on the site WordPress.org Forums:
It's great to hear that it's working now! I get that all this can be…

Posted a reply to Combined shipping, on the site WordPress.org Forums:
Hi there! The "Packaging Manager" should be used to define the boxes you have to…

Posted a reply to Can’t select the shipping option with update 1.14.0, on the site WordPress.org Forums:
Hi folks! Sorry for the delay, this error should be fixed in the plugin version…

Posted a reply to Can’t select the shipping option with update 1.14.0, on the site WordPress.org Forums:
I could reproduce the issue in your site. But, unfortunately, I couldn't in my testing…

Posted a reply to Can’t select the shipping option with update 1.14.0, on the site WordPress.org Forums:
@cbh @mukhthar Could you please give us the URL of your store (or test site)…

Posted a reply to Can’t select the shipping option with update 1.14.0, on the site WordPress.org Forums:
Hi, Is the problem that you can see the different shipping options in the checkout…

Posted a reply to Printing Label is VERY slow, on the site WordPress.org Forums:
Hi Josh, We've heard about this kind of problem before. Some hosting providers provide a…

Posted a reply to data.services.first_class_parcel.adjustment is the wrong type ( 400 ), on the site WordPress.org Forums:
Hi Mitch, Sorry for the inconvenience, we missed that error in our last update. We…

Posted a reply to PHP Fatal Error – Site very slow when activated with Taxjar, on the site WordPress.org Forums:
Hi, Sorry for the late reply, we wanted to include several things in this release.…

Posted a reply to Doesn’t recognise valid US address, on the site WordPress.org Forums:
Hi, We are using the official USPS address validator to check the addresses. You can…

Posted a reply to Can’t configure Canada Post Shipping Zone, on the site WordPress.org Forums:
Thanks for creating the ticket, that should make things easier. I'm marking this as "Resolved"…

Posted a reply to Can’t configure Canada Post Shipping Zone, on the site WordPress.org Forums:
Hi, You can open a ticket following this link: https://woocommerce.com/my-account/create-a-ticket/ then going to the Free…

Posted a reply to Can’t configure Canada Post Shipping Zone, on the site WordPress.org Forums:
You're right, there's no support for free themes, but your problem isn't really with the…

Posted a reply to Can’t configure Canada Post Shipping Zone, on the site WordPress.org Forums:
Yes, that could be the problem. What's the theme you're using? If it's publicly available,…

Posted a reply to Can’t configure Canada Post Shipping Zone, on the site WordPress.org Forums:
Ok, so the issue with mod_security is definitely fixed, that's some progress :) I fail…

Posted a reply to Can’t configure Canada Post Shipping Zone, on the site WordPress.org Forums:
Hi @painterofthreads, You should find the option to disable mod_security (maybe called ModSecurity) in the…

Posted a reply to Can’t configure Canada Post Shipping Zone, on the site WordPress.org Forums:
Hi again @painterofthreads, We've confirmed the incompatibility with mod_security and we fixed it already. If…

Posted a reply to No shipping methods available?, on the site WordPress.org Forums:
Hi, Just to make sure we are in the same page, let's recap. You said…

Posted a reply to Can’t configure Canada Post Shipping Zone, on the site WordPress.org Forums:
Hi @painterofthreads, We have found a possible explanation. We believe that our plugin is incompatible…

Posted a reply to Can’t configure Canada Post Shipping Zone, on the site WordPress.org Forums:
Hi, We're sorry you're experiencing those troubles setting up the plugin. During the past week…

Posted a reply to 8.5 x 5.5 labels?, on the site WordPress.org Forums:
Sure! I didn't know that kind of adhesive paper existed until I read your comment…

Posted a reply to 8.5 x 5.5 labels?, on the site WordPress.org Forums:
Hi Willie, All the USPS shipping labels are in 4in x 6in size. The only…

Posted a reply to Wrong Prices being displayed., on the site WordPress.org Forums:
Hi @baldemotions, We didn't add the "Weight based" option to WooCommerce Services because we didn't…

Posted a reply to Label/Print/PDF is only ASCII, on the site WordPress.org Forums:
Hi Aaron, This looks like a problem on your environment, but we would need more…

Posted a reply to Shipping Insurance, on the site WordPress.org Forums:
Hi Scott, You're not the first user to request shipping insurance, seems to be a…

Posted a reply to Error 500 returned, on the site WordPress.org Forums:
Hi Michael, We're sorry your first experience with our plugin was a bad one. We…

Posted a reply to Free Shipping, on the site WordPress.org Forums:
Hi kptgreg - Sorry about the last part, I was wrong. The refund is the…

Posted a reply to Free Shipping, on the site WordPress.org Forums:
Hi kptgreg - There was a misconfiguration in our servers, we still had them in…