Profiles

Posted a reply to My Tickets Page Does not show correctly, on the site WordPress.org Forums:
Great. I'll go ahead and close out this thread then. If you need anything else…

Posted a reply to Assign agents to departments, on the site WordPress.org Forums:
Hello: Since this thread has not had an update in a few days we're going…

Posted a reply to You are not allowed to submit a ticket., on the site WordPress.org Forums:
Hello: Please take a look at this section of our documentation: https://getawesomesupport.com/documentation/awesome-support/admin-handling-existing-users-after-installation/ Thanks!

Posted a reply to Help, on the site WordPress.org Forums:
Hi: Can you clarify what you're proposing? I'm not sure I understand what you mean…

Posted a reply to Issues with the layout of Submit Ticket page, on the site WordPress.org Forums:
Great, glad to hear it.

Posted a reply to My Tickets Page Does not show correctly, on the site WordPress.org Forums:
Hi: Thanks for the offer but unfortunately we're not going to be able to do…

Posted a reply to Help, on the site WordPress.org Forums:
Hi: The permissions are there internally. They're part of the SUPPORT USER role. But you…

Posted a reply to Priority category, on the site WordPress.org Forums:
No problem. Let me know if you need anything else.

Posted a reply to Issues with the layout of Submit Ticket page, on the site WordPress.org Forums:
Hi: I think this is addressed on our FAQ page: https://getawesomesupport.com/faq/ Just search for DIVI…

Posted a reply to Change ticket reply background color, on the site WordPress.org Forums:
Or, maybe your theme gives you the option to change the default color of text?…

Posted a reply to Change ticket reply background color, on the site WordPress.org Forums:
Hi: The only way to make those kinds of changes is by apply some custom…

Posted a reply to Show an editor for the ticket description when user submits a ticket., on the site WordPress.org Forums:
Hi: That would have been my next suggestion. I am curious what you find. Thanks.

Posted a reply to My Tickets Page Does not show correctly, on the site WordPress.org Forums:
(sorry, meant "Which theme is it?". "Theme", not "team", lol).

Posted a reply to My Tickets Page Does not show correctly, on the site WordPress.org Forums:
Hi: Its likely you would need to get some dev resources to dig into the…

Posted a reply to Show an editor for the ticket description when user submits a ticket., on the site WordPress.org Forums:
Hi: That is certainly a possibility - have you tried switching the theme to the…

Posted a reply to Help, on the site WordPress.org Forums:
Hi: That is interesting. Are you talking about this one: https://wordpress.org/plugins/user-role-editor/ ? Or are you…

Posted a reply to Priority category, on the site WordPress.org Forums:
Ah, ok. Yeah, I see what you're saying. The only solution I have would involve…

Posted a reply to The Best Support Plugin Ever!, on the site WordPress.org Forums:
Thank you very much for taking the time to leave this review - we really…

Posted a reply to Help, on the site WordPress.org Forums:
The other thing to try is to duplicate the MY TICKETS and SUBMIT TICKETS pages…

Posted a reply to Incorrect Link showing for Create Ticket, on the site WordPress.org Forums:
Hi: Glad that worked out! Please let us know if you have any other issues.…

Posted a reply to Blocking Email Delivery, on the site WordPress.org Forums:
Hello: Its been a while since we heard from you about this issue. We're hoping…

Posted a reply to Layout issues, on the site WordPress.org Forums:
Hello: Its been a while since we heard from you about this issue. We're hoping…

Posted a reply to Problems Whith Email, on the site WordPress.org Forums:
Hello: Its been a while since we heard from you about this issue. We're hoping…

Posted a reply to Conflict with Toolset Access, on the site WordPress.org Forums:
Hi: I just wanted to check in to see if ToolSet was able to give…

Posted a reply to Incorrect Link showing for Create Ticket, on the site WordPress.org Forums:
Hi: One thing I just thought of - can you double check that your MY…

Posted a reply to Help, on the site WordPress.org Forums:
Hi: Unfortunately I'm unable to replicate the issue on our side. It works on every…

Posted a reply to Incorrect Link showing for Create Ticket, on the site WordPress.org Forums:
Hi: We would definitely appreciate reports of what you find. Thanks.

Posted a reply to Help, on the site WordPress.org Forums:
Hi: The only thing I can suggest is to lets go back to basics and…

Posted a reply to Incorrect Link showing for Create Ticket, on the site WordPress.org Forums:
Hi: Do you have a theme that might have some built-in support for WC and…

Posted a reply to Incorrect Link showing for Create Ticket, on the site WordPress.org Forums:
Hi: We're not aware of any issues with WC and WC Subscription. Those two plugins…

Posted a reply to Help, on the site WordPress.org Forums:
Hi: I don't think any of those should affect the ability to click on the…

Posted a reply to Help, on the site WordPress.org Forums:
Hello: Did you check for javascript errors in your browser console? Thanks.

Posted a reply to Help, on the site WordPress.org Forums:
Hi: Thanks for the making the video available. Can you open your browser console to…

Posted a reply to My Tickets Page Does not show correctly, on the site WordPress.org Forums:
Hi: I don't think you're doing anything wrong. But I do believe that there might…

Posted a reply to Edit My-Tickets Page, on the site WordPress.org Forums:
Hi: I think this might be what you're looking for: https://getawesomesupport.com/documentation/awesome-support/custom-fields/ Thanks.

Posted a reply to Priority category, on the site WordPress.org Forums:
Hi: Why not just create the priorities as you listed in the second list? Without…

Posted a reply to Help, on the site WordPress.org Forums:
Hi: Unfortunately we're unable to see the video. Looks like a login is required. Can…

Posted a reply to Ticket ID set to 1, on the site WordPress.org Forums:
Hi: Unfortunately that is not possible. The ticket ID is actually a WordPress POST ID…