Profiles

  • Member Since: August 5th, 2016
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  • Posted a reply to How to use this plugin?, on the site WordPress.org Forums:
    Hi, You can use our new ticket system SupportCandy. SupportCandy is our new product designed…

  • Posted a reply to Shortcode, on the site WordPress.org Forums:
    If you are using theme integration setting, it may be conflicting with your theme or…

  • Posted a reply to Shortcode, on the site WordPress.org Forums:
    Hi there, Can you please verify below conditions : Please make sure you have followed…

  • Posted a reply to Missing documentation, on the site WordPress.org Forums:
    Hi @strast, It was our old site which had some issues, we then moved to…

  • Posted a reply to Ticket ID number, on the site WordPress.org Forums:
    Hi @hunter0008, Unfortunately it is not possible.

  • Posted a reply to Ticket ID number, on the site WordPress.org Forums:
    Hi @hunter0008, To hide Ticket ID from frontend ticket list please goto Support Plus->Advanced Settings->Ticket…

  • Posted a reply to Login Using Default Login Module Error, on the site WordPress.org Forums:
    Hi @osmallo, Please clear your cache memory and recheck the issue. Let us know that…

  • Posted a reply to Plug In Update, on the site WordPress.org Forums:
    Hi there, Download the latest version of plugin available on below link https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/ Now goto…

  • Posted a reply to support button, on the site WordPress.org Forums:
    Hi @bricmor, Try to disable following options from main plugin option in speed booster pack.…

  • Posted a reply to Login blows up with wrong password, on the site WordPress.org Forums:
    Hi there, Can you please share screen-shot of the issue?

  • Posted a reply to Disable WYSIWYG(visual editor textarea), on the site WordPress.org Forums:
    Hi there, We have tested it on our local server with azera shop plugin and…

  • Posted a reply to Closing ticket, on the site WordPress.org Forums:
    Hi there, We have tested the issue on our local and it is working fine.…

  • Posted a reply to IE Issues with raising tickets?, on the site WordPress.org Forums:
    Hi there, Thank you for reporting the issue. We will debug it if we found…

  • Posted a reply to Images in editor won´t transfer, on the site WordPress.org Forums:
    Hi there, This is known issue and we are working on that. This will be…

  • Posted a reply to Firefox, on the site WordPress.org Forums:
    Hi there, There may be some js confilt with another plugin. If your support page…

  • Posted a reply to Failed to load resource, on the site WordPress.org Forums:
    Hi @abooster, This issue is already fixed in next version which will be releasing by…

  • Posted a reply to Is there a simple link to navigate to a specific ticket?, on the site WordPress.org Forums:
    Hi there, We can't remove auth from ticket link because it is used for security…

  • Posted a reply to How to disable (not hide) filter, on the site WordPress.org Forums:
    Hi there, Where are you facing the issue on frontend or backend? Can you please…

  • Posted a reply to FAQ in backend for Technicians, on the site WordPress.org Forums:
    Hi there, We have added this suggestion in our suggestion list. After discussing with our…

  • Posted a reply to sorting by date issue, on the site WordPress.org Forums:
    Hi there, We have checked the issue on our local server and it is working…

  • Posted a reply to Reply e-mails repeating, on the site WordPress.org Forums:
    Hi there, Please check is there any forwarder added for piped email address. Also can…

  • Posted a reply to Widget, on the site WordPress.org Forums:
    Hi there, We have added this suggestion in our suggestion list. After discussing with our…

  • Posted a reply to disable hover effect, on the site WordPress.org Forums:
    Hi @joyking, You can change odd and even table rows color please use below code…

  • Posted a reply to Hide Get Link function, on the site WordPress.org Forums:
    Hi @dukati, It is not possible to hide this link for now. Alternatively you can…

  • Posted a reply to WooCommerce Orders?, on the site WordPress.org Forums:
    Hi there, It is not possible to automatically create ticket based on a woocommerce order.…

  • Posted a reply to Adding Ticket Owner’s IP, on the site WordPress.org Forums:
    Hi @archivisttr-1, We have added this suggestion in our suggestion list. After discussing with our…

  • Posted a reply to about Custom Slider Menus, on the site WordPress.org Forums:
    Hi there, Custom slider menus are use in the frontend support panel. If you create…

  • Posted a reply to Front End Support Panel, on the site WordPress.org Forums:
    Hi there, To enable support panel from frontend please enable below settings- First enable support…

  • Posted a reply to Ticket ID number, on the site WordPress.org Forums:
    Hi there, It is not possible to remove Ticket ID. It is mandatory field.

  • Posted a reply to Missing Descrition box, on the site WordPress.org Forums:
    Hi there, Please go through below link to check if your can be fixed by…

  • Posted a reply to License Add Ons Export Tickets, on the site WordPress.org Forums:
    Hi there, For two subdomain you will have to purchase 2-5 sites license.

  • Posted a reply to Pre-fill Description Field or make it not mandatory, on the site WordPress.org Forums:
    Hi there, Description field is not possible to hide and there is no settings available…

  • Posted a reply to change the registration link, on the site WordPress.org Forums:
    Hi there, There is no setting to change this registration link but I can suggest…

  • Posted a reply to jquery-us.css Error, on the site WordPress.org Forums:
    Hi there, Please follow below post to solve the issue i think it will help…

  • Posted a reply to Persian language translation not work, on the site WordPress.org Forums:
    Hi there, Please see below link to translate plugin in your language https://www.wpsupportplus.com/knowledgebase/translate-plugin/

  • Posted a reply to Add a ticket manually, on the site WordPress.org Forums:
    Hi there, It is not possible to create a ticket manually from the contact form.

  • Posted a reply to [WP Support Plus Responsive Ticket System] Not sending email notifications, on the site WordPress.org Forums:
    Hi there, Please check following conditions: Use latest version of WP Support Plus(8.0.4) and Email…

  • Posted a reply to [WP Support Plus Responsive Ticket System] Support Agent not able to go to the backend, on the site WordPress.org Forums:
    Hi there, Support agent can see dashboard but when woocommerce is installed, it is not…

  • Posted a reply to [WP Support Plus Responsive Ticket System] Adding field Placeholder, on the site WordPress.org Forums:
    Hi there, We have added this suggestion in our suggestion list. After discussing with our…

  • Posted a reply to [WP Support Plus Responsive Ticket System] Double Custom Statuses, on the site WordPress.org Forums:
    Hi there, This issue is not reported by any users. We have added this in…

  • Posted a reply to create new ticket not working, on the site WordPress.org Forums:
    Hi there, Happy to know that your problem was solved. And thanks for purchasing bundle!…

  • Posted a reply to Not Picking up Translation files, on the site WordPress.org Forums:
    Hi there, Please follow below link to translation of plugin- https://www.wpsupportplus.com/knowledgebase/translate-plugin/

  • Posted a reply to Assigning ticket to agent when creating, on the site WordPress.org Forums:
    Hi there, Yes it is possible that at the time of creation ticket it will…