Profiles

Posted a reply to Great Plugin, on the site WordPress.org Forums:
Thanks for the review @jackjpdiscos :)

Posted a reply to How to sort tickets by most recent reply?, on the site WordPress.org Forums:
When a reply is added, the ticket modified date is also updated. If an agent…

Posted a reply to Automatically create a ticket when user sends form, on the site WordPress.org Forums:
Hi @aaroncabanas, We do not currently have any integration with 3rd party forms. Therefore, to…

Posted a reply to Guest reply ticket directly from email, on the site WordPress.org Forums:
Hi @ryuseirecca, Yes this is possible but would require our email piping premium extension which…

Posted a reply to Frontend Guest to register as customer, on the site WordPress.org Forums:
Ah ok, you are using our demo system :) Great. The reason emails are not…

Posted a reply to Frontend Guest to register as customer, on the site WordPress.org Forums:
In order to investigate I would need the URL where your ticket submission form is…

Posted a reply to Frontend Guest to register as customer, on the site WordPress.org Forums:
When someone submits a ticket form, a customer record is created automatically. Depending on your…

Posted a reply to customer ticket page, on the site WordPress.org Forums:
Hi @dgenc, Go to Tickets -> Settings -> Customer Settings and set the Default Replies…

Posted a reply to Agents can not see others tickets, on the site WordPress.org Forums:
OK, no we do not send new ticket notifications to all agents. You would either…

Posted a reply to Agents can not see others tickets, on the site WordPress.org Forums:
Simply enter a list of email address, 1 per line. Alternatively, you can enter the…

Posted a reply to Agents can not see others tickets, on the site WordPress.org Forums:
Within admin simply click on the Tickets link to see the tickets. You can configure…

Posted a reply to Agents can not see others tickets, on the site WordPress.org Forums:
Hi, Agent Manager is not a role within KB Support. Do you mean Support Manager?…

Posted a reply to Email verification in User Registration, on the site WordPress.org Forums:
@yajuvendra1990 Thanks for your message. We do not currently have user activation/email verification built into…

Posted a reply to Form submission fields does not showing in ticket history, on the site WordPress.org Forums:
The company mapping was not removed in our update. If it is not displayed in…

Posted a reply to Form submission fields does not showing in ticket history, on the site WordPress.org Forums:
The data is not stored in post meta. We have helper functions and class variables…

Posted a reply to Form submission fields does not showing in ticket history, on the site WordPress.org Forums:
We do not currently have functionality to display these fields without some custom code. The…

Posted a reply to Wrong email signature sent out, on the site WordPress.org Forums:
Hi @scottpaterson, Email signatures is a premium plugin so we cannot provide support here. I…

Posted a reply to View Reply will not open, on the site WordPress.org Forums:
An initial look indicates it may be a conflict with something within the Avada theme.…

Posted a reply to Amazing plugin!, on the site WordPress.org Forums:
Thanks @leonterry for taking the time to review our plugin :)

Posted a reply to Issues with Support ticket, on the site WordPress.org Forums:
Is the fact they are not assigned the support customer role an issue for you?…

Posted a reply to Custom redirect, on the site WordPress.org Forums:
Hi, Do you mean the registration form that is displayed together with the login form…

Posted a reply to Frontend for Agents?, on the site WordPress.org Forums:
@wp-henne That's correct. It is for the customer

Posted a reply to KB Support needs to update existing tickets., on the site WordPress.org Forums:
It seems something is interfering with the permission check. It would be useful to see…

Posted a reply to KB Support needs to update existing tickets., on the site WordPress.org Forums:
Hi @usaitech2020 Can you confirm that the user you are logged in as has either…

Posted a reply to Front-end Enhancement class, on the site WordPress.org Forums:
Hi @andre-jutras Thanks for your feedback. We will look to make this change ahead of…

Posted a reply to PHP compatibility, on the site WordPress.org Forums:
Hi @roughpixels, Our plugin is compatible with both PHP version 7.3 and 7.4.

Posted a reply to Super Admin Problems, on the site WordPress.org Forums:
@hessercan you could try adjusting this line from if( current_user_can( 'client' ) || current_user_can( 'inactive_client'…

Posted a reply to Super Admin Problems, on the site WordPress.org Forums:
@hessercan the MDJM plugin has been transferred to a new developer, but when I managed…

Posted a reply to Guest ticket submission without accounts, on the site WordPress.org Forums:
@gauchan We have just released version 1.4.4 which addresses the update error you reported

Posted a reply to Guest ticket submission without accounts, on the site WordPress.org Forums:
@gauchan Head to Tickets -> Settings -> Tickets -> Submission Settings. Ensure Disable Guest Submissions…

Posted a reply to JSON big eror, on the site WordPress.org Forums:
@goldenkent If you believe you are experiencing an issue with a plugin, it is general…

Posted a reply to Blocking a new one with an open ticket, on the site WordPress.org Forums:
Hi @dgenc It is not a configurable item, but the hooks, filters and functions do…

Posted a reply to Adding Signatures, on the site WordPress.org Forums:
Hi @dgenc, You can use template tags to insert content into the emails that you…

Posted a reply to Tickets list empty if “Administrators are Agents?” is unchecked, on the site WordPress.org Forums:
With the configuration you have in place, users with the role Support Agent, or Support…

Posted a reply to Tickets list empty if “Administrators are Agents?” is unchecked, on the site WordPress.org Forums:
hi @weeken88, do you also have Restrict Agent Ticket View enabled? And if so, do…

Posted a reply to BEST, on the site WordPress.org Forums:
Thank you @dgenc. Very much appreciated

Posted a reply to Customer Authority Restriction, on the site WordPress.org Forums:
Within the Appearance -> Customize menu click Additional CSS and enter the following CSS code…

Posted a reply to How do I ban the user?, on the site WordPress.org Forums:
I assume you mean ban them from submitting tickets? From the WP Admin menu select…

Posted a reply to User can’t View Rely, on the site WordPress.org Forums:
Great. Thanks for the update

Posted a reply to User can’t View Reply, on the site WordPress.org Forums:
Duplicate. Closing

Posted a reply to User can’t View Rely, on the site WordPress.org Forums:
Sounds like this is a conflict between the theme and the plugin. Likely bootstrap related.…

Posted a reply to Just not enough stars in the sky!, on the site WordPress.org Forums:
Thanks for you very kind, and amusing, review @jmsdonline :) I'm glad we could help.

Posted a reply to Bug in profile, on the site WordPress.org Forums:
This issue should now be resolved. Let us know of any further problems

Posted a reply to Bug in profile, on the site WordPress.org Forums:
Thanks @grafffs, We have identified the code that needs updating and will include in our…

Posted a reply to How I anser tickets, on the site WordPress.org Forums:
Edit your WP user profile. Scroll down to the KB Support section and there is…

Posted a reply to How I anser tickets, on the site WordPress.org Forums:
Please review your settings under Tickets -> Settings -> Agent Settings. It seems you are…

Posted a reply to Bug in profile, on the site WordPress.org Forums:
Hi @grafffs, Do you mean the email entered during a ticket submission, or from the…

Posted a reply to Category Drop Down Issue, on the site WordPress.org Forums:
@vishalalim We have just pushed version 1.3.4 which adds the "Blank First" option to all…

Posted a reply to Category Drop Down Issue, on the site WordPress.org Forums:
Hi @vishalalim, We have added this to the next release which will be pushed by…