Profiles

  • Member Since: August 13th, 2018
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  • Posted a reply to Image Shifts When Opened, on the site WordPress.org Forums:
    Hi @lawriem1 I apologize, that link you sent me is for NextGen Gallery images? However,…

  • Posted a reply to The slider only displays after the page has finished loading, on the site WordPress.org Forums:
    Hi @ducpl :) I just responded to your support ticket. Can you please work through…

  • Posted a reply to Do gallery images get indexed, on the site WordPress.org Forums:
    Hi @mcrurban Envira uses best practices when coding for gallery images and things like that…

  • Posted a reply to Videos Not Autoplaying, on the site WordPress.org Forums:
    Hi @raygmg Can you please open up a ticket with our support? This forum is…

  • Posted a reply to Displaying galleries on firefox, on the site WordPress.org Forums:
    Hi @gregpetl it looks like it could be something with the theme styling like "fade…

  • Posted a reply to Use youtube videos as slides, on the site WordPress.org Forums:
    Hi @eva2 :) Unfortunately we don't currently allow for background video slides. Can I help…

  • Posted a reply to Incorrect image order, on the site WordPress.org Forums:
    Hi @bielikroman I'm so sorry, somehow we didn't get notification of this. Will you please…

  • Posted a reply to Thumbnails distorted in editing screen., on the site WordPress.org Forums:
    Hi @tylertork :) I apologize for any confusion! The thumbnails you see in our admin…

  • Posted a reply to Randomize setting is not in free version anymore, on the site WordPress.org Forums:
    Hi @mymothersdaughter :) I apologize for any confusion! Soliloquy Lite doesn't offer any sorting options.…

  • Posted a reply to Stopped working, on the site WordPress.org Forums:
    Hi @mattgusto I'm very sorry for any trouble! If you'd like to open a support…

  • Posted a reply to Make navigation arrows larger in lightbox, on the site WordPress.org Forums:
    Hi @nymla :) If you're using the premium version of the plugin then we have…

  • Posted a reply to Allow users upload photos, on the site WordPress.org Forums:
    Hi @blumbreras Yes, unfortunately we don't have that capability inside the plugin. Likely you can…

  • Posted a reply to Allow users upload photos, on the site WordPress.org Forums:
    Hi @blumbreras :) WordPress allows user roles so you could give your users a restricted…

  • Posted a reply to Conflict with Mailchimp javascript for newsletter popup, on the site WordPress.org Forums:
    Hi @snippet24 not yet. We can see it working on our premium version and our…

  • Posted a reply to Slider not working after migration, on the site WordPress.org Forums:
    Hey @nilanjanb I think I'll ask you to open up a ticket with our support…

  • Posted a reply to Make navigation arrows larger in lightbox, on the site WordPress.org Forums:
    Hi @nymla You can always open a support ticket for this but yes you can…

  • Posted a reply to Change order of tags, on the site WordPress.org Forums:
    Hi @nymla :) I believe I answered your support request ticket this morning but please…

  • Posted a reply to Slider not working after migration, on the site WordPress.org Forums:
    Hi @nilanjanb :) I'm actually seeing the images but it looks like something is breaking…

  • Posted a reply to To close the popup, on the site WordPress.org Forums:
    Hi @vvajax You mean you have the lightbox enabled on the carousel items? You can…

  • Posted a reply to Link not working, on the site WordPress.org Forums:
    Hi @leighross I'm very sorry for any trouble! In our next release, we'll be resolving…

  • Posted a reply to Conflict with Mailchimp javascript for newsletter popup, on the site WordPress.org Forums:
    Hey again @snippet24 :) Just wanted to let you know that I do have the…

  • Posted a reply to Soliloquy not rotating slides after editing, on the site WordPress.org Forums:
    That's wonderful news @beades48 !

  • Posted a reply to Conflict with Mailchimp javascript for newsletter popup, on the site WordPress.org Forums:
    Hi @snippet24 I'm very sorry, I've had to report this to the developers. I can…

  • Posted a reply to Conflict with Mailchimp javascript for newsletter popup, on the site WordPress.org Forums:
    Hi @snippet24 I found an old article here: https://mycyberuniverse.com/mailchimp-subscriber-popup-not-working-in-wordpress.html Not sure it's related but I…

  • Posted a reply to Conflict with Mailchimp javascript for newsletter popup, on the site WordPress.org Forums:
    Hi again :) Can you confirm this is the entire embed code from your form?…

  • Posted a reply to Conflict with Mailchimp javascript for newsletter popup, on the site WordPress.org Forums:
    Hi @snippet24 I can see when I try to use it in my footer it…

  • Posted a reply to Soliloquy not rotating slides after editing, on the site WordPress.org Forums:
    Hmmm, if it works on 1 site but not the other then it must have…

  • Posted a reply to Soliloquy not rotating slides after editing, on the site WordPress.org Forums:
    Hi @beades48 :) I actually see that js error and it's coming from the theme.…

  • Posted a reply to Sliders showing tiny to many desktop users, on the site WordPress.org Forums:
    Hi @dandelionweb I'm very sorry for any trouble, I see the issue when I view…

  • Posted a reply to Conflict with Mailchimp javascript for newsletter popup, on the site WordPress.org Forums:
    Hi :) I can certainly try that. Where exactly did you add the mailchimp code?…

  • Posted a reply to Warning: htmlspecialchars():, on the site WordPress.org Forums:
    Hi @fcsab I've reported this to the developers now, I'm very sorry for the trouble!…

  • Posted a reply to Conflict with Mailchimp javascript for newsletter popup, on the site WordPress.org Forums:
    Thanks! Someone should already be working with you (from our support team)

  • Posted a reply to Conflict with Real Simple SSL plugin, on the site WordPress.org Forums:
    Hi @pd2empower can you tell me what version of the plugins (both) that you have…

  • Posted a reply to Conflict with Mailchimp javascript for newsletter popup, on the site WordPress.org Forums:
    Hi @snippet24 I apologize for any frustration and I wouldn't ask you for you admin.…

  • Posted a reply to Product page, on the site WordPress.org Forums:
    Well I'm not familiar with the theme so I'm not sure if they have custom…

  • Posted a reply to Product page, on the site WordPress.org Forums:
    Oh I see, yes - thank you for the clarification. Unfortunately it sounds like they…

  • Posted a reply to url problem after moving site, on the site WordPress.org Forums:
    Wonderful news! :)

  • Posted a reply to Product page, on the site WordPress.org Forums:
    Hi @freezemn :) I'm not sure I understand? Is this a Woocommerce product page? I'm…

  • Posted a reply to url problem after moving site, on the site WordPress.org Forums:
    Hi @debbiet :) You could use the Better Search Replace plugin to make sure you…

  • Posted a reply to Any image hover effects without title or caption, on the site WordPress.org Forums:
    Hi @juju1532 :) We can certainly help you with that CSS if you want to…

  • Posted a reply to Caption Text Animation, on the site WordPress.org Forums:
    Hi @h2ofilters :) I'm very sorry, we don't offer a layered effect for text. The…

  • Posted a reply to Thmbnails not showing on IOS, on the site WordPress.org Forums:
    No worries @tonylees00 happy to hear it! :)

  • Posted a reply to Thmbnails not showing on IOS, on the site WordPress.org Forums:
    Hi @tonylees00 :) I'm actually seeing the images load on my iPhone 7+? There's nothing…

  • Posted a reply to Compatibility with Amazon S3 offload plugins?, on the site WordPress.org Forums:
    Hi :) Yes, you could use the Defaults addon to make sure you set up…

  • Posted a reply to Compatibility with Amazon S3 offload plugins?, on the site WordPress.org Forums:
    Hi @menathor :) You can certainly use plugins like that with Envira however, if the…

  • Posted a reply to error messages, on the site WordPress.org Forums:
    Hi @richdixon Would you mind opening up a ticket with our support please? You can…

  • Posted a reply to Showing ALL images in Slider, Not Changing, on the site WordPress.org Forums:
    Hi @majancart I actually only see 1 image in the slider but it is showing…

  • Posted a reply to Does Envira do HTML image resizing?, on the site WordPress.org Forums:
    Hi @rondowd, if you've enabled the Crop Images? on the Configuration tab, Envira would use…

  • Posted a reply to Outdated Mobile_Detect class, on the site WordPress.org Forums:
    Hi @contrid I'm very sorry - we're going to be removing that class in the…

  • Posted a reply to Envira Gallery not showing, on the site WordPress.org Forums:
    Hi @jamesecoker We'd be happy to help you in support if you'd like to open…