Profiles

  • Member Since: March 12th, 2017
  • Job Title: Support Engineer
  • Employer: AddThis
  • Find me on:
  • Created a topic, Blank spot next to slider, on the site WordPress.org Forums:
    Hey guys, For some reason, there's a blank spot next …

  • Posted a reply to Text layer is overextending background layer on mobile view, on the site WordPress.org Forums:
    Thank you so much! It was indeed the theme's CSS conflict. I really appreciate your…

  • Posted a reply to Text layer is overextending background layer on mobile view, on the site WordPress.org Forums:
    Hi @jaydek @nextend_ramona, I tried doing this but for some reason the font size is…

  • Created a topic, Text layer is overextending background layer on mobile view, on the site WordPress.org Forums:
    Hi there, After the last 2 update, something about th…

  • Posted a reply to Addthis Javascript s7.addthis.com 404 Error, on the site WordPress.org Forums:
    Hi Yash, Can you check again? We believe it to be an intermittent issue. If…

  • Posted a reply to Share counts dissappeared, on the site WordPress.org Forums:
    Hi @fmevans , I just checked your configuration and it was indeed a setting error.…

  • Posted a reply to Script appeared on the AMP pages, on the site WordPress.org Forums:
    Hi @nalitana, Thanks for reporting this in! To help us fix this issue, can you…

  • Posted a reply to Share counts dissappeared, on the site WordPress.org Forums:
    Hi @fmevans, We are still working to resolve the issue where Facebook is not reporting…

  • Posted a reply to manual related posts, on the site WordPress.org Forums:
    Hi there, Thanks for contacting AddThis Support :) Unfortunately, there's not a setting to manually…

  • Posted a reply to Share counts dissappeared, on the site WordPress.org Forums:
    Hi @limpinho, Yes, and we have good news. After discussing with Facebook, we have determined…

  • Posted a reply to Disable plugin on learnpress pages, on the site WordPress.org Forums:
    Hi Joseph, That method will work as well, here is a video showing you how…

  • Posted a reply to Disable plugin on learnpress pages, on the site WordPress.org Forums:
    Hi Joseph! Thanks for contacting AddThis Support :) If you sign up for an AddThis…

  • Posted a reply to Twitter auto follow disabled?, on the site WordPress.org Forums:
    Hi there! Thanks for contacting AddThis Support :) This is the official Twitter Follow integration…

  • Posted a reply to How to custom Pinterest popup to small or open new window when click Printerest, on the site WordPress.org Forums:
    Hi @quocvo , Unfortunately, there's not a way to customize the Pinterest modal at this…

  • Posted a reply to My AMPs have disappeared from searches due to a conflict with the plugin, on the site WordPress.org Forums:
    Thanks for sharing your feedback @cnxsoft, this has actually been talking about with our team.…

  • Posted a reply to How do I disable AddThis on AMP?, on the site WordPress.org Forums:
    Great to hear @csaldanha! It's always a pleasure to help :)

  • Posted a reply to My AMPs have disappeared from searches due to a conflict with the plugin, on the site WordPress.org Forums:
    Hi @ericka90 , The AddThis plugin is currently not compatible with the AMP for WP…

  • Posted a reply to How do I disable AddThis on AMP?, on the site WordPress.org Forums:
    Hi @csaldanha, We just released an update about 30 mins ago. Our AMP buttons should…

  • Posted a reply to My AMPs have disappeared from searches due to a conflict with the plugin, on the site WordPress.org Forums:
    Also one thing to note, with our new release, you'll need to make sure that…

  • Posted a reply to Share counts dissappeared, on the site WordPress.org Forums:
    No update yet, however, this is a top priority for our team right now and…

  • Posted a reply to My AMPs have disappeared from searches due to a conflict with the plugin, on the site WordPress.org Forums:
    Hi @ericka90 , AMP pages are heavily cached for performance reasons. Since you've disabled the…

  • Posted a reply to My AMPs have disappeared from searches due to a conflict with the plugin, on the site WordPress.org Forums:
    Hi there, We've just recently updated our plugin so that it is AMP compatible, without…

  • Posted a reply to Catchable Fatal Error: Cannot Log into site after updating plug-ins, on the site WordPress.org Forums:
    Great to hear! Please let us know if you have any future issues :) Thanks,…

  • Posted a reply to Catchable Fatal Error: Cannot Log into site after updating plug-ins, on the site WordPress.org Forums:
    Hi Kevin, We just released the patch so it should be all good to go…

  • Posted a reply to Catchable Fatal Error: Cannot Log into site after updating plug-ins, on the site WordPress.org Forums:
    Hi there! AddThis Support here, we are now aware of this issue and it appears…

  • Posted a reply to Share counts dissappeared, on the site WordPress.org Forums:
    Hi there! Thanks for contacting AddThis Support :) Our engineering team is aware of the…

  • Posted a reply to Cookies Created, on the site WordPress.org Forums:
    The 'loc' is a geolocation cookie and the 'uvc' is a cookie that tracks the…

  • Posted a reply to Cookies Created, on the site WordPress.org Forums:
    Hi there, The AddThis cookie is “dropped” upon an end user visiting a publisher site.…

  • Posted a reply to The setting page is showing language code for all texts, on the site WordPress.org Forums:
    Hi Vu, The path is: /wp-content/plugins/addthis/frontend/build/l10n/addthis-frontend-en_US.json I would also check your network tab in your…

  • Posted a reply to The setting page is showing language code for all texts, on the site WordPress.org Forums:
    Hi Vu! Thanks for contacting AddThis Support :) This normally happens when a particular translation…

  • Posted a reply to unclear how to add static meta image via WordPress plugin, on the site WordPress.org Forums:
    Hi Beth! Thanks for contacting AddThis Support :) If you wish to set the shared…

  • Posted a reply to Option to show share buttons on custom post type, on the site WordPress.org Forums:
    Hi Yash! Thanks for contacting AddThis Support :) If you connect your AddThis account to…

  • Posted a reply to Rss error after install plug in, on the site WordPress.org Forums:
    Hi there, Can you share the link to your RSS XML file so we can…

  • Posted a reply to Share buttons are not showing on AMP Pages, on the site WordPress.org Forums:
    That's good to hear, can you keep us updated if everything goes smoothly from here…

  • Posted a reply to Share buttons are not showing on AMP Pages, on the site WordPress.org Forums:
    I don't see this error present: https://www.screencast.com/t/CIc6VXABCsa Are you still experiencing this issue? Thanks, Leland

  • Posted a reply to Share buttons are not showing on AMP Pages, on the site WordPress.org Forums:
    It appears that there is a missing " at the end of the 'height' parameter:…

  • Posted a reply to Share buttons are not showing on AMP Pages, on the site WordPress.org Forums:
    Hi there! Thanks for contacting AddThis Support :) Here is a video I created showing…

  • Posted a reply to Domains not being added to Domain List, on the site WordPress.org Forums:
    Hi there! Thanks for contacting AddThis Support :) Can you share with us your profile…

  • Posted a reply to Lost my shares in Greek language, on the site WordPress.org Forums:
    Hi there! Thanks for contacting AddThis Support :) The sad news is that as soon…

  • Posted a reply to instagram, on the site WordPress.org Forums:
    Hi there! Thanks for contacting AddThis Support :) Unfortunately, we do not support Instagram share…

  • Posted a reply to No tools in dashboard, on the site WordPress.org Forums:
    Hi Becky! Thanks for contacting AddThis Support :) There should be a screen that prompts…

  • Posted a reply to Yummly, on the site WordPress.org Forums:
    Hi there! Thanks for contacting AddThis Support :) After looking into this, it appears that…

  • Posted a reply to Follow buttons not showing, on the site WordPress.org Forums:
    Hi there! Thanks for contacting AddThis Support :) It appears that you've activated the inline…

  • Posted a reply to Does AddThis have jQuery dependencies?, on the site WordPress.org Forums:
    Hi Diego! Thanks for contacting AddThis Support :) No, AddThis does not require your site…

  • Posted a reply to CSS loading on pages not using AddThis, on the site WordPress.org Forums:
    Hi @asterbird! Thanks for contacting AddThis Support :) As of now with our plugin, there…

  • Posted a reply to change icon color, on the site WordPress.org Forums:
    Hi there! Thanks for contacting AddThis Support :) You can customize the background and font…

  • Posted a reply to addthis_sharing_buttons_enable filter not working, on the site WordPress.org Forums:
    Hi Brad! Thanks for contacting AddThis Support :) If you login with your AddThis account…

  • Posted a reply to Plugin Error on AMP, on the site WordPress.org Forums:
    Hi Nicos, Right now the plugin works as intended and it is AMP compatible with…

  • Posted a reply to AddThis toolbar, Twitter says ‘Account Suspended’ even if no one is logged, on the site WordPress.org Forums:
    Hi there! Thanks for contacting AddThis Support :) I believe Twitter may be tracking your…

  • Posted a reply to Plugin Error on AMP, on the site WordPress.org Forums:
    Hi Nicorel, I'm not too familiar with WPTouch but I did read through their website…