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iThemes Support

Profile picture of iThemes Support
  • Member Since: April 2nd, 2014
  • Posted a reply to "Why is another email address getting lockout notification?", on the site WordPress Support Forums:
    Hi, We can't replicate this here. Would it be possible for you to ask your…

    3 days ago

  • Posted a reply to "iThemes Security 4.2.15 compatibility issue with WordPress 3.9.1?", on the site WordPress Support Forums:
    Hey Kate, This issue isn't likely something that needs to be fixed in iThemes Security,…

    3 days ago

  • Posted a reply to "FATAL Error:", on the site WordPress Support Forums:
    Hey Magix, Thanks for the update. Would you mind sharing your solution for others? Thanks,…

    3 days ago

  • Posted a reply to "FATAL Error:", on the site WordPress Support Forums:
    Hey Magix, It seems you're running out of memory trying to complete the process. Please…

    3 days ago

  • Posted a reply to "Security Log Data", on the site WordPress Support Forums:
    Hi, We're handling this via iThemes ticketed support. FYI - If your Log Type setting…

    3 days ago

  • Posted a reply to "Customize Login Page", on the site WordPress Support Forums:
    Hi, Are you using a plugin to customize your login page? If so, which one…

    3 days ago

  • Posted a reply to "Grayed-out Security Screen", on the site WordPress Support Forums:
    Hi, This is something we haven't run into before. Could you please file a bug…

    3 days ago

  • Posted a reply to "not able to install any other plugin after IthemeSecurity", on the site WordPress Support Forums:
    Hey Jono950, It really sounds like you have something interfering server side. I'd suggest contacting…

    4 days ago

  • Posted a reply to "Why is another email address getting lockout notification?", on the site WordPress Support Forums:
    Hi, It sounds like your client has added their email to the email notifications in…

    4 days ago

  • Posted a reply to "wp-admin still works after slug change", on the site WordPress Support Forums:
    Hey Anzug, This is currently by design. I've spoken with the developer about it and…

    4 days ago

  • Posted a reply to "File Change Detection keeps detecing changes to a "session" file.", on the site WordPress Support Forums:
    Hey Terry-cloth-doll, Thanks for the update! I'm happy to hear they were able to confirm…

    4 days ago

  • Posted a reply to "iThemes Security Hide Login Area conflict with Login with Ajax", on the site WordPress Support Forums:
    Hey Hstudios, Currently the Hide Backend feature isn't compatible with Login With Ajax. I've spoken…

    4 days ago

  • Posted a reply to "ERROR 403: Forbidden", on the site WordPress Support Forums:
    Hey Andre, I'm happy to hear you're back in. Security is important on all sites.…

    5 days ago

  • Posted a reply to "not able to install any other plugin after IthemeSecurity", on the site WordPress Support Forums:
    Hey Jono950, Could you share the related errors that are in your server logs? Thanks,…

    5 days ago

  • Posted a reply to "ERROR 403: Forbidden", on the site WordPress Support Forums:
    Hey Raleclerc, Could you check in your .htaccess and see if your IP is there?…

    5 days ago

  • Posted a reply to "Hide backend bugs = show stopper", on the site WordPress Support Forums:
    Hey Genek, 1) Could you share a link to vanilla WP so I can test…

    5 days ago

  • Posted a reply to "File Change Detection keeps detecing changes to a "session" file.", on the site WordPress Support Forums:
    Hey Terry-cloth-doll, I spoke with the developer and he believes that this may be some…

    5 days ago

  • Posted a reply to "Sorry, but you must enter a strong password", on the site WordPress Support Forums:
    Hey Beyercenter, That password gives me the green "Strong" meter. Could you try checking for…

    6 days ago

  • Posted a reply to "Can't show erorrs when login.", on the site WordPress Support Forums:
    Hey KizuLV, Could you try disabling all other plugins and see if that helps? If…

    6 days ago

  • Posted a reply to "Content Directory Solution", on the site WordPress Support Forums:
    Hey Justin, Thanks for sharing the information. What was the issue you were running into…

    6 days ago

  • Posted a reply to "Issue with htaccess and 301 redirect", on the site WordPress Support Forums:
    Hey Tatjana, That's pretty interesting. I can assure you iThemes Security doesn't change and other…

    6 days ago

  • Posted a reply to "Permanently ban certain usernames like "admin"?", on the site WordPress Support Forums:
    Hey Nickaster, Thanks for the feedback. This is similar to a current feature request. Please…

    6 days ago

  • Posted a reply to "File Change Detection keeps detecing changes to a "session" file.", on the site WordPress Support Forums:
    Hey Terry-cloth-doll, In what directory is this file located? Are you by chance using a…

    6 days ago

  • Posted a reply to "/wp-login still redirecting to /wp-login.php ???", on the site WordPress Support Forums:
    Hey Rainer, What did you set your new slug to be? Could you share the…

    6 days ago

  • Posted a reply to "Wrong URI to icon-fonts.css", on the site WordPress Support Forums:
    Hey Fgerneth, Thanks for reporting this! I've notified the developer. Thanks, Gerroald

    6 days ago

  • Posted a reply to "Lockout alert for Capitalized username - bug?", on the site WordPress Support Forums:
    Hi Ferguswebsites, I haven't noticed this. I'm doing some testing and I'll let you know…

    6 days ago

  • Posted a reply to "iThemes Security 4.2.15 compatibility issue with WordPress 3.9.1?", on the site WordPress Support Forums:
    Hi, This is likely happening due to the site running out of resources. You can…

    6 days ago

  • Posted a reply to "Can't find the login panel", on the site WordPress Support Forums:
    Hey Nuuzeli, At the top of your wp-config.php comment out the lines referencing SSL and…

    6 days ago

  • Posted a reply to "Dashboard URL", on the site WordPress Support Forums:
    Hi, iThemes Security only hides this on the front-end. Your backend will still display wp-admin,…

    6 days ago

  • Posted a reply to "Redirect Loop after enabling plugin", on the site WordPress Support Forums:
    Hey All, Thanks for the information and I'm happy to hear that Chris's plugin is…

    6 days ago

  • Posted a reply to "New url for login, but it does not work", on the site WordPress Support Forums:
    Hey Sadrone, Could you please file a bug report? If you do please provide as…

    1 week ago

  • Posted a reply to "/wplogin not found", on the site WordPress Support Forums:
    Hey SRD75, Have you tried accessing the site with the default /wp-login.php in the case…

    1 week ago

  • Posted a reply to "modify .htaccess file", on the site WordPress Support Forums:
    Hey Gyarnold, iThemes Security has been tested with both mods and has no impact on…

    1 week ago

  • Posted a reply to "Work with Theme My Login?", on the site WordPress Support Forums:
    Hey Holmey, The Hide Backend feature is currently not compatible with iThemes Security. The developer…

    1 week ago

  • Posted a reply to "Contact Form 7 conflict", on the site WordPress Support Forums:
    Hey Georgy, I'm happy to hear that did the trick! Disabling these features is just…

    1 week ago

  • Posted a reply to "Which Cache Plugin works the best with iTheme Security?", on the site WordPress Support Forums:
    Hi, I've personally used W3 Total Cache without any issue. However both plugins heavily rely…

    1 week ago

  • Posted a reply to "Log in / log out error 404 with Hide Backend", on the site WordPress Support Forums:
    Hey Cedric, Could you try checking for a plugin conflict? Deactivate all other plugins and…

    1 week ago

  • Posted a reply to "Internal 404 - Plugin Path", on the site WordPress Support Forums:
    Hey Guys, Thanks for reporting this, I received the bug report as well. We're doing…

    2 weeks ago

  • Posted a reply to "can't access wp-admin or wp-login.php (it says not found) help!", on the site WordPress Support Forums:
    Hi, I'm looking into further and I've contacted the developer to see what the issue…

    2 weeks ago

  • Posted a reply to "Conflict with WishList Member causing 403 access error", on the site WordPress Support Forums:
    Hey David, Thanks for the update. There's no harm in not having the feature active.…

    2 weeks ago

  • Posted a reply to "can't access wp-admin or wp-login.php (it says not found) help!", on the site WordPress Support Forums:
    Hi, Could you share the contents of your up to date .htaccess and we'll take…

    2 weeks ago

  • Posted a reply to "Cant login, need help asap :(", on the site WordPress Support Forums:
    Hey Cgguru, Could you try checking for a plugin conflict? Deactivate all other plugging and…

    2 weeks ago

  • Posted a reply to "404 Report CSV - time exports in weird format", on the site WordPress Support Forums:
    Hey Samrdbarnes, I was able to export my logs files using phpMyadmin and the time…

    2 weeks ago

  • Posted a reply to "lighttpd", on the site WordPress Support Forums:
    Hey Vinx77, Unfortunately iThemes Security isn't compatible with Lighttpd due to it not supporting .htaccess.…

    2 weeks ago

  • Posted a reply to "Cant login, need help asap :(", on the site WordPress Support Forums:
    Hi Cgguru, What version are you using? Could you try manually updating to the most…

    2 weeks ago

  • Posted a reply to "Conflict with WishList Member causing 403 access error", on the site WordPress Support Forums:
    Hey David, Thanks for the update! Gerroald

    2 weeks ago

  • Posted a reply to "404 Report CSV - time exports in weird format", on the site WordPress Support Forums:
    Hey Samrdbarnes, This isn't a feature in iThemes Security. How are you exporting the logs?…

    2 weeks ago

  • Posted a reply to "Contact Form 7 conflict", on the site WordPress Support Forums:
    Hey Georgy, There are a couple a features that could be interfering here. If you…

    2 weeks ago

  • Posted a reply to "iThemes Security Disabled Disqus Commenting", on the site WordPress Support Forums:
    Hey Tylerarnold23, If you have them enabled, could you try disabling the "Suspicious Query Strings"…

    2 weeks ago

  • Posted a reply to "Conflict with WishList Member causing 403 access error", on the site WordPress Support Forums:
    Hey Alcohemy, If you have them enabled, could you try disabling the "Suspicious Query Strings"…

    2 weeks ago