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iThemes Support

Profile picture of iThemes Support
  • Member Since: April 2nd, 2014
  • Posted a reply to "htpasswd Support for wp-login.php", on the site WordPress Support Forums:
    Hey Ingo, Thanks for the update. And, thanks for sharing this! Thanks, Gerroald

    7 days ago

  • Posted a reply to "Enable hide backend feature", on the site WordPress Support Forums:
    Hey Uendi, I know there are other plugins out there that do the same as…

    7 days ago

  • Posted a reply to "iThemes Blocked Crawler", on the site WordPress Support Forums:
    Hey Lordzden, Thanks for reporting this! I'll make sure the developer sees this. I'll report…

    1 week ago

  • Posted a reply to "htpasswd Support for wp-login.php", on the site WordPress Support Forums:
    Hi Ingozoell, I've also received your bug report. I spoke with the developer and he…

    1 week ago

  • Posted a reply to "Site lockout", on the site WordPress Support Forums:
    Hi, This is a Brute Force attack. The fact that you're getting these lockout messages…

    1 week ago

  • Posted a reply to "Enable hide backend feature", on the site WordPress Support Forums:
    Hey Uendi, I've been testing this wondering why I wasn't getting the same behavior. The…

    1 week ago

  • Posted a reply to "404 lockouts NOT working (weird, huh?)", on the site WordPress Support Forums:
    Hey Thefirtrv, Could you file a bug report? Please include a URL to your site…

    1 week ago

  • Posted a reply to "Brute Force protection doesn't appear to work", on the site WordPress Support Forums:
    Hey All, I've spoken with the developer, and forwarded your emails to him. We've tried…

    1 week ago

  • Posted a reply to "Error for duplicate entries in "wp_domain_mapping_logins "", on the site WordPress Support Forums:
    Hey Rechazame, Could you try deactivating and reactivating the plugin and see if that helps?…

    1 week ago

  • Posted a reply to "E-Mail Backups: "Something went wrong..."", on the site WordPress Support Forums:
    Hey Mike, Could you try unchecking Compress Backup Files in your Database Backup settings and…

    1 week ago

  • Posted a reply to "Compatibility with Suffusion theme", on the site WordPress Support Forums:
    Hey Kgreenbaum, Could you please try disabling the "Suspicious Query Strings" and/or "Long String URLs"…

    1 week ago

  • Posted a reply to "Log Feature Request and Question", on the site WordPress Support Forums:
    Hey Cgamron, Thanks for the feedback! I've added this as a feature request here -…

    1 week ago

  • Posted a reply to "PHP Notice in Debug mode", on the site WordPress Support Forums:
    Hey ETMSOFT, Thanks for reporting this! I'll make sure it's updated in a near future…

    1 week ago

  • Posted a reply to "How to hide username?", on the site WordPress Support Forums:
    Hey Neworld, Unfortunately there are many ways for these pesky bots to gain your username.…

    1 week ago

  • Posted a reply to "Use of DenyAccess seems redundant to me.", on the site WordPress Support Forums:
    Hey Jim, The reason why is that some servers prefer one format over the other…

    1 week ago

  • Posted a reply to "Lockouts that last 0 minutes? What did I do wrong? :)", on the site WordPress Support Forums:
    Hey Wcvendors, This is pretty odd. Could you please file a bug report? http://ithemes.com/security/bugs/ Thanks,…

    1 week ago

  • Posted a reply to "itsec tables not created", on the site WordPress Support Forums:
    Hey All, Could you try deactivating and reactivating iThemes Security to see if that helps?…

    1 week ago

  • Posted a reply to "Lockouts that last 0 minutes? What did I do wrong? :)", on the site WordPress Support Forums:
    Hey Wcvendors, What do you have the lockout period set to in the "Minutes to…

    1 week ago

  • Posted a reply to "Work with Theme My Login?", on the site WordPress Support Forums:
    Hey Nate, Thanks for the thorough explanation! The developer is looking into this. I'll update…

    1 week ago

  • Posted a reply to "WP-Admin not found", on the site WordPress Support Forums:
    Hey Navidsatan, Could you please file a bug report and we'll take a closer look?…

    1 week ago

  • Posted a reply to "change wp-admin url", on the site WordPress Support Forums:
    Hey, The one setting controls all of the URLs. /admin and /register will redirect to…

    1 week ago

  • Posted a reply to "Google Analytics cannot find site", on the site WordPress Support Forums:
    Hey Jill, I think this is more likely a timing coincidence rather than the update…

    1 week ago

  • Posted a reply to "Enable the hide backend feature show a Bug", on the site WordPress Support Forums:
    Hey Toroman, Thanks for filing a bug report. I've responded to you there. Thanks, Gerroald

    1 week ago

  • Posted a reply to "Microsoft Outlook Blocked!", on the site WordPress Support Forums:
    Hey Bret, Thanks for the feedback! We're definitely planning on making some changes with default…

    1 week ago

  • Posted a reply to "Whole Site SSL Blocks Theme", on the site WordPress Support Forums:
    Hey Dan, The bug report will provide an email for me to correspond with you.…

    2 weeks ago

  • Posted a reply to "Whole Site SSL Blocks Theme", on the site WordPress Support Forums:
    Hey Dan, I tested Genesis with the Beautiful Pro Child theme and it loads https.…

    2 weeks ago

  • Posted a reply to "problems loading a plugin", on the site WordPress Support Forums:
    Hey NayTay, This may not be related to iThemes Security at all. If they think…

    2 weeks ago

  • Posted a reply to "Problems creating backups", on the site WordPress Support Forums:
    Hey Layla, Unless you have specified a different path on your Settings page in the…

    2 weeks ago

  • Posted a reply to "Brute Force protection doesn't appear to work", on the site WordPress Support Forums:
    Hi, Thanks for reporting this. Could you please file a bug report? http://ithemes.com/security/bugs/ Thanks, Gerroald

    2 weeks ago

  • Posted a reply to "Locked Out Of 2 Of My WP Sites After Turning On Away Mode On iThemes Security", on the site WordPress Support Forums:
    Hey Javier, I'm glad that helps! Thanks, Gerroald

    2 weeks ago

  • Posted a reply to "Feature Request: Ignore error_log files during file change detection", on the site WordPress Support Forums:
    Hey Bozz, Thanks for the feedback! I've added this as a feature request. Please go…

    2 weeks ago

  • Posted a reply to "Problem with Nextscripts social networks auto-poster", on the site WordPress Support Forums:
    Hey Geleosan, Thanks for the update and I'm happy to hear you tracked it down.…

    2 weeks ago

  • Posted a reply to "itsec tables not created", on the site WordPress Support Forums:
    Hey Rafael, Thanks for filing a bug report. I'm consulting with the developer and I'll…

    2 weeks ago

  • Posted a reply to "The changelog is incomplete", on the site WordPress Support Forums:
    Hi, I apologize for the trouble. There was a little trouble with the version push.…

    2 weeks ago

  • Posted a reply to "false positive lockout", on the site WordPress Support Forums:
    Hi, I apologize for the trouble. There is a compatibility issue here. The developer is…

    2 weeks ago

  • Posted a reply to "iThemes Security Causes :Allowed memory size of bytes exhausted Error", on the site WordPress Support Forums:
    Hey Isodownloadorg, It looks like you're running out of resources. I'd suggest contacting your host…

    2 weeks ago

  • Posted a reply to "iThemes Security 4.2.15 compatibility issue with WordPress 3.9.1?", on the site WordPress Support Forums:
    Hey Kate, I'll speak with the developer but I'm really not sure there's anything we…

    2 weeks ago

  • Posted a reply to "wordpress android app", on the site WordPress Support Forums:
    Hey All, I apologize for the trouble with this. There is a compatibility issue. The…

    2 weeks ago

  • Posted a reply to "file change module gives errors", on the site WordPress Support Forums:
    Hey Sukrucan, In your File Change Detection settings try excluding your cache directory. Please let…

    2 weeks ago

  • Posted a reply to "Locked Out Of 2 Of My WP Sites After Turning On Away Mode On iThemes Security", on the site WordPress Support Forums:
    Hi Javier, There are two ways to disable Away Mode. 1) Via FTP navigate to…

    2 weeks ago

  • Posted a reply to "white screen of death with plugin enabled.", on the site WordPress Support Forums:
    Hi, Could you please file a bug report? Also, if you turn WP_DEBUG to true…

    2 weeks ago

  • Posted a reply to "Emailing backup", on the site WordPress Support Forums:
    Hey Lesley, You can fine the Backup Email Delivery field in your Global Settings towards…

    2 weeks ago

  • Posted a reply to "Not All Settings Will Update", on the site WordPress Support Forums:
    Hey Michaelnagel, Could you try checking for a plugin conflict? Deactivate all other plugins and…

    2 weeks ago

  • Posted a reply to "problems loading a plugin", on the site WordPress Support Forums:
    Hey Naomi, I'd start by disabling the Suspicious Query Strings and Long URL String features.…

    2 weeks ago

  • Posted a reply to "Cannot Update Other Settings after Banned Users", on the site WordPress Support Forums:
    Hey Annecpineda, Could you try checking for a plugin conflict? Deactivate all other plugins and…

    2 weeks ago

  • Posted a reply to "contact form 7 dont work after install ithemes security", on the site WordPress Support Forums:
    Hey Felipetto, Could you try dialing the "Request Methods" feature and see if that helps?…

    2 weeks ago

  • Posted a reply to "Whole Site SSL Blocks Theme", on the site WordPress Support Forums:
    Hey Dan, I'd suggest contacting Genesis support team and ask them about this. It has…

    2 weeks ago

  • Posted a reply to "Problem with Nextscripts social networks auto-poster", on the site WordPress Support Forums:
    Hey Geleosan, Could you check and make sure your IP didn't somehow make it's way…

    2 weeks ago

  • Posted a reply to "Malware Scanner. Does it share files for scanning?", on the site WordPress Support Forums:
    Hey Drazen, The URL is submitted for the scan. Thanks, Gerroald

    3 weeks ago

  • Posted a reply to "Configuration: File Change Detection", on the site WordPress Support Forums:
    Hi, If in the drop down you have "excluded" selected, then clicking the minus and…

    3 weeks ago